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Avis sur Tregenna Castle Resort

3 out of 5
Tregenna Castle Resort
Tregenna Castle Estate, Treloyon Avenue, St Ives, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 291 avis sur 751." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 751." "
Note des voyageurs de 6 (Satisfaisant), d’après 119 avis sur 751." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 751." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 751." "

8,6/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en juin 2019

10/10 Excellent

John

Voyage en couple
Helpful staff re my Gluten Free dietary requirements
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations le 26 mai 2024
We appreciate your comments and the top score review. Thank you for taking the time to review us. We hope to welcome you back soon

6/10 Satisfaisant

Tom

Voyage en couple
Les points forts : Propreté et personnel et service
Staff & Locaction excellent. Apartment tired, needs updating, veranda doors did not open, shower cubical very small, toilets a problem in on flush, takes at least 4-5 attempts. Unfortunately it was not what we were expecting, Given the cost.
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations le 25 mai 2024
Thank you for your review. We are sorry the room and facilities did not meet your expectations. We hope you reported any issues to our 24hour Reception to allow us to investigate and resolve

8/10 Bien

Renzo

Voyage en famille
Lage , Ambiente und Parkanlage ein Traum … Zimmer und Essen sind OK für ein 3 Sterne Hotel
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations le 21 mai 2024
Thank you for your review. We appreciate your feedback

10/10 Excellent

linus

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay, the whole family had a god time
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations le 20 mai 2024
We are so pleased you had a great time with us , thank you for the top score review. We hope to welcome you all back in the future

8/10 Bien

Steven

Voyage en couple
Les points forts : Équipements
Lovely grounds and building.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 11 mai 2024
We appreciate your kind words. Thank you

10/10 Excellent

Benoît

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
AMAZING garden, the hotel is beautiful. The staff were lovely. Would have given 5 stars if the receptionist who welcomed us was friendlier. Otherwise this hotel is fabulous
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations le 7 mai 2024
What a fabulous review thank you. We appreciate your words about our staff , they always go that extra mile to ensure guests have the best stay. We hope you will return soon

10/10 Excellent

Lesley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A stunning view of St Ives from our room and dining area. Very relaxing, beautiful garden and spacious room.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 7 mai 2024
We are pleased you enjoyed your stay and appreciated the fabulous views from your room and our restaurant. We look forward to welcoming you back in the future

10/10 Excellent

Robert

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Apartment was well appointed. The area was quiet and we were able to part very close to the accommodation. Staff were very nice and the food from the restraunt was lovely.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 25 avr. 2024
Thank you for the top score review, we appreciate your kind words and are so pleased that you enjoyed your stay, especially the location of the Apartment and our Restaurant, we hope to welcome you back

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 24 avr. 2024
Thank you for your top score review. We are happy you enjoyed your stay with us

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very unique with lovely gardens and when the Sun is shining, you get great views over to Saint dives. It is a great location and has a number of facilities to enjoy although the Indoor pool Is open nine till six and whilst this is plenty of time it would’ve been more enjoyable It was open a bit later in the evening, perhaps to 8 pm. Itself was fine although there was some evidence of wear and tear and certainly a lick of paint would not go a miss specially in the corridors leading to the room. The room overall was tidy however there was a layer of dust on the TV remote the bin in the bathroom had seen very much better days, although this didn’t detract from our stay it does mean that we scored a four rather than the excellent as there were a number of things that could be improved. The staff overall were fine and friendly and the man at the security barrier was very helpful and always had a smile.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 15 avr. 2024
Thank you for your review. We do redecorate corridors regularly, but we have to bear in mind that unless we can block the entire corridors and adjoining rooms we do have paint smells which most guests would not like. We hope you reported any issues to our 24 hour reception allowing us the opportunity to investigate and remedy any issues

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful view from our sea view room and absolutely lovely gardens with an almost tropical walk down to the sea front.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 14 avr. 2024
We are so pleased you loved our location and grounds. Thank you for your review. We hope you will return in the future

8/10 Bien

Ian

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Guest relations le 14 avr. 2024
Thank you for your review scorec

10/10 Excellent

wing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property environment is excellent and very easy to reach the high street and near beach.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 14 avr. 2024
Thank you for the top score review and your nice comments. We hope you will return

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a lovely time here. Our room was large and comfortable with an amazing view of St Ives.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 9 avr. 2024
We are pleased you enjoyed your stay with us. We appreciate your kind words

6/10 Satisfaisant

Sharon

Les points forts : Personnel et service et équipements
I would have given a higher rating if it wasn’t for the fact that I think I had the noisiest room in the hotel. I was near an internal door through to further rooms and every time someone opened it , it sounded like someone was opening my door as it made a noise. This made me a bit nervous as a single lady travelling alone. Also there was a party / wedding reception that went on until 12pm and I think I was right above it as I could hear every word to the songs even with the telly on. I gave a lower rating for cleanliness as although it was clean there was obvious mould on the bedroom wall and bathroom ceiling .
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 8 avr. 2024
We wish you had raised any issues with our 24 hour reception we would have done our best to move you to an alternative room.

4/10 Médiocre

Ionut

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
No internet access, no wi-fi
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 8 avr. 2024
Sorry. We have WiFi throughout the resort. Hope you raised this with us while here and we could have investigated this. We hope that everything else was ok and sorry the WiFi issue spoiled your stay

10/10 Excellent

Sarah, Southampton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the tropical gardens and the view over St Ives bay is amazing. Very friendly staff, the warm indoor pool was very relaxing. Good breakfast, plenty of options in a nice environment with lovely views from the restaurant. Good location for St Ives with lots of parking.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 5 avr. 2024
We really appreciate your kind words and are so pleased you enjoyed your stay with us

10/10 Excellent

Simon

Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 29 mars 2024
Thank you for the top score review

10/10 Excellent

Mike

Séjour de 5 nuits en mars 2024
Réponse de Guest Relations le 28 mars 2024
Thank you for your top score review. We are pleased you enjoyed your stay with us

10/10 Excellent

Aliyah

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This has to be one of the best places we have stayed in the UK, great facilities, excellent service and friendly staff. Highly recommended, already looking to book for our next stay.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 6 mars 2024
What a fabulous review. Thank you. We are pleased you had a great stay with us and hope you will return

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super property and gave us everything we wanted for a family weekend away. Would have been "super-excellent" if the hotel could have arranged dry weather so we could play tennis too ;-)
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 19 févr. 2024
We appreciate the top score review. We are so pleased that you enjoyed your stay with us and look forward to welcoming you back in the future

6/10 Satisfaisant

Andrew

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Great Location, very warm rooms, pool area dated.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 16 févr. 2024
Thank you for your review

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Guest Relations le 16 févr. 2024
We appreciate your high score review and hope you will return in the future

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel, Great Staff
Perfect stay, great location, clean, great staff nothing too much, will 100% stay again.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 13 févr. 2024
We really appreciate your top score review. We are glad you enjoyed our location. I will pass on your kind comments regarding cleanliness and our great staff, thank you. We hope to welcome you back in the future

10/10 Excellent

Les

Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 21 mars 2024
Thank you for the top score review

4/10 Médiocre

dee

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The room was really small and out dated. It was so loud the pipes were banging all night and you can hear the people in the rooms above and next door as though they were sat next to you. The pool was terrible, slippery, outdated and you had to pay to use a towel. The grounds are lovely, staff were friendly and breakfast was standard. I personally would not stay again and feel that a travel lodge would have been better value for money.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 11 févr. 2024
Thank you for sharing your feedback with us. We apologise for the inconvenience you experienced during your stay. Your comments regarding the room size, noise level, and pool conditions are duly noted, and we will address these issues promptly. We appreciate your kind words about our staff, breakfast, and the grounds. We strive to provide excellent service and will use your feedback to improve our offerings. We understand your concerns and hope to have the opportunity to exceed your expectations in the future.

6/10 Satisfaisant

Lee

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 6 févr. 2024
Thank you for your review score

10/10 Excellent

Cliff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay and will definitely be back
Absolutely fabulous setting with stunning views. Friendly, polite and helpful staff (the receptionist was incredibly knowledgeable of the area and very helpful). The room was enormous and amazing value.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 3 févr. 2024
Thank you for the top score review. We are so pleased you had a great stay and look forward to welcoming you back in the future. Thank you for your kind comments

6/10 Satisfaisant

Martin

Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 22 janv. 2024
Thank you for your review

10/10 Excellent

Tom

Voyage en couple
Les points forts : Propreté et personnel et service
Loved the hotel
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 9 janv. 2024
Thank you for the top score review. We are so happy you loved our Hotel. We hope to welcome you back in the future.

8/10 Bien

Lindsay

Voyage en couple
Les points forts : Propreté et personnel et service
Tennis courts are well maintained. Lovely Christmas decorations. Friendly staff. A short walk to the town (but up a hill to get home to Tregenna!).
Séjour de 9 nuits en décembre 2023
Réponse de Guest Relations le 8 janv. 2024
A lovely review thank you. We are pleased you enjoyed your stay. Thank you for mentioning our staff , we think they are the best. We look forward to welcoming you back in the future

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it
Couldn’t ask for better! Room was lovely, plenty of space and comfy bed. Well worth paying for the sea view room.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 8 janv. 2024
We appreciate the top score review. We are so pleased you enjoyed your stay. We hope to welcome you back in the future

10/10 Excellent

Paul

Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations le 8 janv. 2024
Thank you for the top score review

8/10 Bien

Sinting

Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 14 janv. 2024
Thank you for your review. We hope to welcome you back in the future

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 21 déc. 2023
We appreciate you taking the time to review us. We hope to welcome you back in the future

10/10 Excellent

Jacqueline

Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations le 13 déc. 2023
Thank you for the top score review

10/10 Excellent

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place to make memories with family ,good food ,plenty of picturesque walks and scenery
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 11 déc. 2023
Thank you for the top score review and your kind comments. We are pleased you enjoyed your stay with us and hope to welcome you back in the future

6/10 Satisfaisant

Samuel

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Für den Preis nicht gerechtfertigt
Wir hatten zu zweit ein Familienzimmer für 5 Personen. Das Zimmer war nicht schlecht allerdings erfüllte es den zu erwartenden Standard für den gezahlten Preis nicht daher eine mässige Bewertung. Wir waren die letzten Tage in vier verschiedenen Hotels wovon 3 von 4 billiger als dieses waren und alle waren sauberer, wärmer und schöner eingerichtet + hatten die besseren Parkplätze. Somit kann keine gute Bewertung gerechtfertigt werden. P.S. Es roch im gabzen Hotel und vor allem im Zimmer sehr Merkwürdig, so stark das man sich gestört fühlte.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations le 5 déc. 2023
Dear valued guest, Thank you for sharing your experience with us. We're sorry to hear that your stay fell short of expectations. We appreciate your feedback and take it seriously. Rest assured, we will investigate the issues raised to ensure a better experience for our guests. We apologise for any inconvenience and hope you raised any issues while with us to allow us to investigate and find a resolution. We are competitively priced for the st ives area and one of few with extensive free parking facilities within walking distance to the town, with imposing views across st ives bay. Kind regards

8/10 Bien

Philip

Séjour de 2 nuits en novembre 2023
Réponse de Guest Rekations le 22 déc. 2023
Thank you for your review. We hope to welcome you back in the future

10/10 Excellent

malcolm

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 30 nov. 2023
Thank you for the top score review, we are pleased you enjoyed your stay and hope to welcome you back in the future

10/10 Excellent

Kim

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This is an outstanding hotel with views to due for. If you want a true St Ives experience this is the place to stay.
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations le 28 nov. 2023
We really appreciate your kind words and top score review. We hope to welcome you back in the future

6/10 Satisfaisant

Christopher

Les points forts : Propreté
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations le 21 nov. 2023
Thank you for your review.

6/10 Satisfaisant

Noeleen

Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 14 nov. 2023
Thank you for taking the time to review us

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations le 6 nov. 2023
Thank you for your review.

8/10 Bien

Romas

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations le 2 nov. 2023
Thank you for taking the time to review us.

10/10 Excellent

Naomi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations le 2 nov. 2023
We appreciate your top score review and hope you will return in the future

10/10 Excellent

Martin

Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations le 2 nov. 2023
Thank you for the top score review. We hope to welcome you back in the future

6/10 Satisfaisant

Darren

Les points faibles : Propreté
Séjour de 6 nuits en octobre 2023
Réponse de Guest Relations le 2 nov. 2023
Thank you for your review

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location with lovely grounds, a beautiful place to stay!. Buffet breakfast had a great choice, staff were efficient and friendly. Our room was clean and warm with a lovely big bed to rest our weary legs after a long day exploring St Ives. Can't wait to return!
Séjour de 3 nuits en octobre 2023
Réponse de Guest Relations le 27 oct. 2023
We really appreciate your review. We are always happy to hear when Guests have enjoyed their stay, it makes what we do worthwhile. We do hope to welcome you back in the future