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Avis sur The St Ives Bay Hotel

3.5 out of 5
The St Ives Bay Hotel
The Terrace, Cornwall, St Ives, England

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 62 avis sur 283." "
Note des voyageurs de 8 (Bien), d’après 57 avis sur 283." "
Note des voyageurs de 6 (Satisfaisant), d’après 66 avis sur 283." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 283." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 283." "

6,4/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

andre

Les points faibles : Personnel et service
Du bon et du moins bon
Hotel inadapté oour les personnes à mobilité réduite (beaucoup de marches) Problèmes pour se restaurer (diner à 18h30 ... à condition d'avoir réservé ; petit dejeuner jusqu'à 9h. Bons points: le parking et la proximité du centre-ville et des plages
Séjour de 2 nuits en juin 2023
Réponse de Craig Lawrence le 5 juil. 2023
Good Morning,Thank you for your feedback, St Ives is quite a hilly area and is not always suitable for those with less abled mobility, so it is always a good idea when travelling to check on google to see what the area that you are visiting is like before your travel. We are pleased that you enjoyed your stay with us, we hope to see you again in the future.

4/10 Médiocre

Ed

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
In need of updating
Séjour de 1 nuit en mai 2024
Réponse de Craig Lawrence | General Manager le 24 mai 2024
Thank you for your feedback.

2/10 Horrible

Isabel

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not what we booked. Photos and reviews are deceiving. Very dirty property and rooms.
Séjour de 1 nuit en mai 2024
Réponse de Craig Lawrence | General Manager le 24 mai 2024
Thank you for your feedback.

2/10 Horrible

Isabel

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms are NOT what they look like on the website. We booked Seaview but you could hardly see the view out of the window. Very dirty carpet and in general, not clean.
Séjour de 2 nuits en mai 2024
Réponse de Craig Lawrence | General Manager le 24 mai 2024
Thank you for your feedback.

10/10 Excellent

Timothy, MILTON KEYNES

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a big room with an absolutely amazing view over St Ives! Short walk to beach and town
Séjour de 2 nuits en mai 2024
Réponse de Craig Lawrence | General Manager le 24 mai 2024
Thank you for your feedback.

6/10 Satisfaisant

Aimee

Séjour de 1 nuit en mai 2024
Réponse de Craig Lawrence | General Manager le 24 mai 2024
Thank you for your feedback.

4/10 Médiocre

Debbie

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It's a dog friendly hotel and the carpet in my room was filthy with animal stains
Séjour de 3 nuits en mai 2024
Réponse de Craig Lawrence | General Manager le 24 mai 2024
Thank you for your feedback.

10/10 Excellent

John, Nelson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent view of the ocean from the lobby and restaurant.
Séjour de 4 nuits en avril 2024
Réponse de Craig Lawrence | General Manager le 14 mai 2024
Thank you for your feedback.We look forward to seeing you again soon.

8/10 Bien

Pete

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a problem with our booking. We booked and paid on 31st December and after a 5 hour drive to the hotel with a baby and a dog didn't want to hear that I hadn't booked and that there were no rooms available. Luckily there was a no-show and we were given a twin room. Also, the booking was found on the computer. The staff, especially the South African lady on reception, were very friendly and helpful. Location of the hotel is superb. Overlooking a beach and a 10 minute walk to the centre of town. We were happy with our room. A little outdated but to update 300 rooms would cost several million I guess! Reception, dining room, and seating areas are very nicely furnished and decorated. We had a lovely weekend in the hotel.
Séjour de 2 nuits en mai 2024
Réponse de Craig Lawrence | General Manager le 14 mai 2024
Thank you for your feedback.We look forward to seeing you again soon.

4/10 Médiocre

Paulius

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Property need update refurbishment. everything is old and floor squeaky ,you can hear your neighbours walking aroung .
Séjour de 1 nuit en mai 2024
Réponse de Craig Lawrence | General Manager le 12 mai 2024
Thank you for your feedback.

4/10 Médiocre

Ian

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Certainly handy for Porthminster beach and a short walk into the town, with easy free parking out front. Staff polite and friendly but hotel is very tired and our room was shabby. Decor, carpets and curtains very dated and worn. Bathroom sink was cracked and repaired with silicon, shower tap was damaged and difficult to adjust to maintain temperature, with only half a shower screen. As such, we decided to eat in St. Ives cafes and didn’t eat anything in the hotel so can’t comment on food. Disappointing.
Séjour de 3 nuits en mai 2024
Réponse de Craig Lawrence | General Manager le 12 mai 2024
Thank you for your feedback.

10/10 Excellent

Tracey

Voyage en couple
Friendly staff good location. Room was in need of a make over xx
Séjour de 1 nuit en mai 2024
Réponse de Craig Lawrence | General Manager le 12 mai 2024
Thank you for your feedback.

10/10 Excellent

Gail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely room with balcony overlooking the beach.
Séjour de 2 nuits en avril 2024
Réponse de Craig Lawrence | General Manager le 7 mai 2024
Thank you for your lovely feedback Gail.See you again soon.

10/10 Excellent

Jake

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very good for price, comfy beds and nice hotel staff, very good considering the price
Séjour de 1 nuit en avril 2024
Réponse de Craig Lawrence | General Manager le 29 avr. 2024
Hi Jake,Thank you for your feedback, we are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view from our room window was just perfect, excellent sea view.
Séjour de 1 nuit en avril 2024
Réponse de Craig Lawrence | General Manager le 29 avr. 2024
Hi Martin.Thank you for your fabulous review.We hope to see you again soon.

10/10 Excellent

Jenny

Séjour de 3 nuits en avril 2024
Réponse de Craig Lawrence | General Manager le 24 mai 2024
Thank you for your feedback.

6/10 Satisfaisant

Robert

Voyage en couple
Tired and needs updating
Séjour de 2 nuits en avril 2024
Réponse de Craig Lawrence | General Manager le 21 avr. 2024
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, we currently in a refurbishment program within the hotel which is ongoing. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 Satisfaisant

Patricia

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great view from deluxe room over the bay but noisy at night. Have to say the receptionist (lady) when I left gave a much better impression than the one I received when I checked in
Séjour de 1 nuit en avril 2024
Réponse de Craig Lawrence | General Manager le 18 avr. 2024
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

2/10 Horrible

Luke

Séjour de 1 nuit en avril 2024
Réponse de Craig Lawrence | General Manager le 29 avr. 2024
Hi Luke,Thank you for your score, we are sorry you did not enjoy your stay with us.

8/10 Bien

Jackie

I had a single room only. Fairly basic but comfortable enough for a 3 night stay. Sadly the shower pressure too low! Overall ok as a base for a short stay.
Séjour de 3 nuits en mars 2024
Réponse de Craig Lawrence | General Manager le 2 avr. 2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 Satisfaisant

Hang Wan

Voyage en couple
The room facilities are old, TV remote control has no power, shower water too weak, room floor is not flat.
Séjour de 1 nuit en mars 2024
Réponse de Craig Lawrence | General Manager le 1 avr. 2024
Thank you for your feedback.

2/10 Horrible

Sam

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Craig Lawrence | General Manager le 2 avr. 2024
Thank you for your feedback.

10/10 Excellent

Ezinne Uchendu

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved being in StIves. This property was well placed within reasonable walking distance to town and amenities such as dining and transport. The room was clean and sea view was amazing as promised. My only complaint is that the hotel reception had a choking cigarette smell which made me really uncomfortable and nauseous every time I had to pass through
Séjour de 3 nuits en mars 2024
Réponse de Craig Lawrence | General Manager le 1 avr. 2024
Good Afternoon,Thank you for your feedback, we are pleased that overall you enjoyed your stay with us. I am sorry to hear of the strong smell of cigarettes by the reception, I will look into this.

6/10 Satisfaisant

Irene

Voyage en couple
Les points forts : Propreté
Beautiful views out of our toom
Séjour de 1 nuit en mars 2024
Réponse de Craig Lawrence | General Manager le 25 mars 2024
Thank you for your feedback

8/10 Bien

Mark

Les points forts : Infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024
Réponse de Craig Lawrence | General Manager le 22 mars 2024
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

6/10 Satisfaisant

makino

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Craig Lawrence le 18 mars 2024
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 Satisfaisant

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was extremely hot no instructions for heating, pressed button light went out but radiator still very hot. mattress needs updating, felt like i was gona rollout if the bed. had to park fair bit awsy as not knowing area didn't realize rails staion car park just road below £6 24 hours
Séjour de 1 nuit en mars 2024
Réponse de Craig Lawrence | General Manager le 12 avr. 2024
Good Afternoon Sarah,Thank you for your feedback, we are sorry that you found the heat in your bedroom to be unbearable, I am sure that if you had spoken with our evening Duty Manager, she would have been able to assist you.Also the light on the wall, is for the towel rail in the bathroom.We are sorry that you did not know about our parking, I am sure that if you spoken with a member of our reception team, they would have been able to give you parking guidance.We hope to be able to welcome you to our hotel again in the future.

2/10 Horrible

Chloe

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Craig Lawrence | General Manager le 15 févr. 2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

4/10 Médiocre

MANISH PRASAD

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Craig Lawrence | General Manager le 4 janv. 2024
Good morning,Thank you for your feedback.

2/10 Horrible

Matthew

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outdated and run down building and decor. Hot water took an age to come through and the water pressure was terrible. Radiators rusty and TV not visible from the bed (behind wardrobe). Only one light in the room (main light), no reading lights, or lamps. Spare pillows in the wardrobe smelled damp. Breakfast only served between 8-9, so never managed to make it.
Séjour de 2 nuits en décembre 2023
Réponse de Craig Lawrence | General Manager le 2 janv. 2024
Good Afternoon.Thank you for your feedback, we are sorry that you felt that you had a disappointing experience with us reacently.I am sure that if you had spoken with a Duty Manager during your stay we would have been able to act on your feedback, whilst you were resident with us.We hope to see you again in the future.

4/10 Médiocre

Pauline

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Room with a View.
Christmas break with Family staying in other accomodations close bye.
Séjour de 4 nuits en décembre 2023
Réponse de Craig Lawrence | General Manager le 30 déc. 2023
Good morning Pauline,Thank you for sharing your lovely photographs, we are pleased that you have enjoyed your recent stay with us.We look forward to seeing you again in 2024.

10/10 Excellent

Peter Charl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean and tidy i enjoyed my stay thank you
Séjour de 1 nuit en décembre 2023
Réponse de Craig Lawrence | General Manager le 27 déc. 2023
Hi Peter,Thank you for your feedback, we are pleased to hear that you have enjoyed your recent stay with us.We look forward to welcoming you back to our hotel again in 2024.

2/10 Horrible

Ted

Séjour de 2 nuits en décembre 2023
Réponse de Craig Lawrence | General Manager le 15 févr. 2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

8/10 Bien

andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The property was good very satisfied water in room as in shower etc could have been hotter.we read on expedias site breakfast would be 5 pound each. But we were charged 10 pound a breakfast and was told it was only 5 if you ordered it on line but no where to order it on line. Apart from that very satisfied for what we paid
Séjour de 2 nuits en décembre 2023
Réponse de Craig Lawrence | General Manager le 18 déc. 2023
Thank you for your feedback, we are pleased that you enjoyed your stay with us.We are sorry that their discrepancy with information that was provided to you.We hope to see you again in the future.

10/10 Excellent

Russell

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Leisure trip
Warm and friendly ambience- comfortable and clean room.
Séjour de 3 nuits en décembre 2023
Réponse de Craig Lawrence | General Manager le 18 déc. 2023
Good afternoon Russell, Thank you for your feedback, we are pleased that you enjoyed your stay with us recently.We look forward to seeing you again soon.

2/10 Horrible

anthony

Séjour de 1 nuit en décembre 2023
Réponse de Craig Lawrence | General Manager le 11 déc. 2023
Thank you for your score, we are sorry you did not enjoy your stay with us.

8/10 Bien

Gary

Les points forts : Personnel et service et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Craig Lawrence | General Manager le 9 déc. 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

8/10 Bien

Neil

Les points forts : Personnel et service et confort de la chambre
1 night stay
Very good, let us book in early. Very helpful chatty and frendly staff. A little run down in places but every effort made in decoration (decked out for christmas) breakfast was very good. The view over the beach and sea from our room was great.
Séjour de 1 nuit en décembre 2023
Réponse de Craig Lawrence | General Manager le 9 déc. 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

2/10 Horrible

JULIE

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room wasn’t a superior with sea view as booked. The view was blocked by trees, which the hotel were aware of. The description for a superior room with bottled water, contemporary decor and amenities did not match the room we got. The room wasn’t clean and stunk. They said they’d re-clean it and hoover but they didn’t. The sane dirt was on the carpet when we went back in after going out. The staff were very unhelpful and said we couldn’t move as they had no other rooms available. They are mis-selling and charging extra for a superior room with a sea view but what you get is a budget standard room.
Séjour de 2 nuits en novembre 2023
Réponse de Craig Lawrence | General Manager le 30 nov. 2023
Good afternoon Julie, Thank you for your feedback,We are sorry that your view of the sea was blocked by tree's on the other side of the road, we have asked Cornwall council on several occasions about the trees and of felling them, however this is the responsibility of the local authority.You have not been mis sold a superior bedroom, you were allocated into a superior room as that is what you had booked with us. I will mention to our head Housekeeper of your feedback, and we are sorry that you found your room to be less than satisfactory.

10/10 Excellent

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert on reception was super helpful and the room sea view was lovely . Very clean and fabulous view.,All staff were really lovely and helpful. Breakfast fabulous. We will stay again. Thank you
Séjour de 1 nuit en novembre 2023
Réponse de Craig Lawrence | General Manager le 30 nov. 2023
Hi Carol,Thank you for your feedback, I will let Robert and the team know of your feedback.We look forward to seeing you again soon.

6/10 Satisfaisant

Maritess

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Craig Lawrence | General Manager le 23 nov. 2023
Thank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to seeing you again soon.

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older property but does the job. Warm, very central for beaches, restaurants and pubs, transport (can see the rail station from the window.) Friendly staff. Did not have food out of choice, but dining area looked out onto sea front. Only gripe was that the shower, although piping hot, had virtually no pressure and the shower head could possibly do with replacing/descaling.
Séjour de 3 nuits en novembre 2023
Réponse de Craig Lawrence | General Manager le 21 nov. 2023
Thank you for your feedback, we have taken onboard your comments and will utilise them.We hope to see you again soon.

6/10 Satisfaisant

Ian

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dated hotel. Wondergul staff. Location and view fantastic
Séjour de 2 nuits en novembre 2023
Réponse de Craig Lawrence | General Manager le 20 nov. 2023
Good Afternoon IanThank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to seeing you again soon.

6/10 Satisfaisant

Kaitlyn Si Yi

Séjour de 2 nuits en novembre 2023
Réponse de Craig Lawrence | General Manager le 18 nov. 2023
Dear Guest,Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.Kind regards, Craig Lawrence General Manager

6/10 Satisfaisant

Garry

Not expensive but due for a big makeover . Staff helpful and friendly
Séjour de 2 nuits en novembre 2023
Réponse de Craig Lawrence | General Manager le 16 nov. 2023
Dear Guest,Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.Kind regards, Craig Lawrence General Manager

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smashing stay
We had a lovely stay with a fantastic view over the beach,it was so nice to sit in the window & see the waves on the beach I know the decor could be updated but it didn’t bother us, the bed was very comfy as well
Séjour de 1 nuit en novembre 2023
Réponse de Craig Lawrence | General Manager le 6 nov. 2023
Thank you for your review.

6/10 Satisfaisant

Dennis

Séjour de 4 nuits en novembre 2023
Réponse de Craig Lawrence | General Manager le 6 nov. 2023
Thank you for your review.

4/10 Médiocre

Elisavet

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This is a dated property and it does not help that the room inside is stuffy and smelly. That means clothes and towels smell. We did ask for a proper hoovering as the carpet was full of dust and they did this for us. But you should not have to ask for a room to be properly cleaned before arrival right. Staff are lovely however. But the rooms need a deep clean. The windows as well as they are black with mould.
Séjour de 3 nuits en octobre 2023
Réponse de Craig Lawrence | General Manager le 1 nov. 2023
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.

8/10 Bien

Gosia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place,waking distance to the beach and city center. We really enjoyed our stay here and will definitely come back when next time visit St Ives.
Séjour de 1 nuit en octobre 2023
Réponse de Craig Lawrence | General Manager le 1 nov. 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

8/10 Bien

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Craig Lawrence | General Manager le 1 nov. 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.