6/10 Satisfaisant
Eugene C.
2 mai 2024
Les points faibles : Propreté
How would you have handled no A/C for 4 days?
On the beach. Great views. Close to St Augustine attractions. Good enough house with a few gotchas. The house was not clean. Floors and carpets were dirty, cabinet knobs and pulls in the kitchen were sticky dirty. We bought pillows after the first night but the mattress was fine. Furnishings were fine. The trash bins were full from the previous occupants. Had to call the manager to have them emptied. The ice maker did not work. Had to call the manager and they were never able to fix it during our stay so we had to buy ice. The downstairs A/C was not working. Had to spend several hours troubleshooting and interacting with the management company.on the morning we checked out the A/C company was there replacing the full downstairs system. Management company offer a $100 refund off our rent which we felt was an insult. People’s true colors reveal themselves when there is an issue and the fact is, they did not adequately compensate us for four days of no A/C downstairs. Instead referred to the No Refunds policy AND telling us we got a good off-season rate. Both of which are immaterial to an A/C unit going out. It was hot during the day so we went to the beach or golf course every day and spent time upstairs in the bedrooms to stay cool. Lastly, the front bedroom had a window blind that had been damaged. The common upstairs bath has a damaged baseboard. Overall our impression is that this was most likely a great place when new and could use some updating. It will now have A/C.
Eugene C.
Séjour de 4 nuits en avril 2024