Avis sur Leonardo Hotel Southampton
Leonardo Hotel Southampton
1 Charlotte Place, Southampton, England
Avis
8,2
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
24 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Morita le 29 oct. 2023
Dear Denis , Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards Morita VenzenDuty Manager
8/10 Bien
Jacques, Quebec
Voyage en couple
22 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacques
Séjour de 2 nuits en octobre 2023
Réponse de Morita le 24 oct. 2023
Dear Jacques , I am delighted to see such high ratings; I will ensure this feedback is shared with everyone who was on duty during your stay.We look forward to the pleasure of welcoming you back in the future.With Kind Regards Morita VenzenDuty Manager
10/10 Excellent
Johanne
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johanne
Séjour de 1 nuit en août 2023
Réponse de Morita le 8 août 2023
Dear Johanne, We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards Morita VenzenDuty Manager
6/10 Satisfaisant
Pierre
1 janv. 2023
Pierre
8/10 Bien
David
5 juil. 2022
David
Séjour de 2 nuits en juillet 2022
Réponse de douglas le 7 juil. 2022
We really appreciate the time you have taken to give us feedback regarding your recent stay at Jury’s Inn Southampton.
We look forward to the pleasure of welcoming you back in the future.
With Kind Regards
Douglas Lapsley
Duty Manager
8/10 Bien
Normand
4 mai 2022
Les points forts : Propreté, personnel et service, équipements
Normand
Séjour de 1 nuit en mai 2022
Réponse de Matt le 5 mai 2022
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Bien
SHIRLEY
Voyage d’affaires
15 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon rapport qualité/prix
SHIRLEY
Séjour de 2 nuits en novembre 2021
Réponse de Matt le 20 nov. 2021
Dear Shirley,
Greetings from Southampton.
Thank you for taking the time to leave feedback on your recent stay, and I am thrilled to see such positive comments.
I look forward to the opportunity to welcome you back to our hotel very soon.
Kind regards,
Matt
Duty Manager
Jurys Inn Southampton
10/10 Excellent
Daniel
Voyage en couple
15 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 5 nuits en septembre 2021
Réponse de Matt le 20 sept. 2021
Dear Daniel,
Thank you for taking the time to provide feedback on your recent stay with us at Jurys Inn Southampton.
I am delighted that you had a positive experience with us, and found the hotel facilities to be conducive to a pleasant stay.
Your suggestion regarding recycling bins in the rooms is a good one, and I shall pass this onto our Management team for their consideration.
We look forward to welcoming you back to Jurys Inn Southampton very soon.
Kind regards,
Matt Potter
Graduate Manager
Jurys Inn Southampton
10/10 Excellent
Ramkumar
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramkumar
Séjour de 1 nuit en mai 2024
10/10 Excellent
Zuania
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zuania
Séjour de 1 nuit en mai 2024
10/10 Excellent
Eileen
24 mai 2024
Eileen
Séjour de 1 nuit en mai 2024
8/10 Bien
Mary
Voyage en groupe
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en mai 2024
10/10 Excellent
Debra
Voyage en groupe
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en mai 2024
Réponse de Morita le 23 mai 2024
Dear Debra, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager.
8/10 Bien
Lesley
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lesley
Séjour de 1 nuit en mai 2024
8/10 Bien
Betty
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
Betty
Séjour de 1 nuit en mai 2024
Réponse de Sam le 22 mai 2024
Dear Betty,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
4/10 Médiocre
Federica
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Federica
Séjour de 2 nuits en mai 2024
Réponse de Morita le 23 mai 2024
Dear Federica, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can look at and improve the service and standards that we offer.Please accept my sincere apologies for the shortcomings in our service levels during your stay. I understand that we cannot change the experience that you have already had, but I really do hope we will get the opportunity to welcome you back in the future and improve on the impression that you have been left withWe hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.Kind Regards Morita VenzenDuty Manager .
10/10 Excellent
Joanne
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanne
Séjour de 1 nuit en mai 2024
Réponse de Sam le 22 mai 2024
Dear Joanne,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
8/10 Bien
coral
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
coral
Séjour de 2 nuits en mai 2024
Réponse de Morita le 23 mai 2024
Dear Coral, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager
10/10 Excellent
Janet
Voyage en famille, Voyage en groupe
19 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en mai 2024
Réponse de Morita le 20 mai 2024
Dear Janet , Thank you for your kind words . We're delighted you enjoyed our service and hope to host you again soon . Kind Regards Morita VenzenDuty Manager
6/10 Satisfaisant
Emmanuel
19 mai 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Emmanuel
Séjour de 1 nuit en mai 2024
Réponse de Morita le 20 mai 2024
Dear Emmanuel , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
10/10 Excellent
Rudy
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rudy
Séjour de 1 nuit en mai 2024
Réponse de Morita le 20 mai 2024
Dear RudyWe really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
10/10 Excellent
Rebecca
Voyage en groupe
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en mai 2024
Réponse de Morita le 20 mai 2024
Dear Rebecca, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita Venzen Duty Manager .
8/10 Bien
Richard
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mai 2024
Réponse de Morita le 20 mai 2024
Dear Richard , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
8/10 Bien
Yulin
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yulin
Séjour de 3 nuits en mai 2024
Réponse de Morita le 20 mai 2024
Dear Yulin, Thank you for your kind words! We delighted you enjoyed our service and hope to host you again soon . Kind Regards Morita VenzenDuty Manager
8/10 Bien
Ian
17 mai 2024
Ian
Séjour de 1 nuit en mai 2024
Réponse de Sam le 17 mai 2024
Dear Ian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
8/10 Bien
Lynn
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 1 nuit en mai 2024
Réponse de Sam le 16 mai 2024
Dear Lynn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty manager
8/10 Bien
Anthony
15 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Anthony
Séjour de 2 nuits en mai 2024
Réponse de Sam le 16 mai 2024
Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 Excellent
Robert
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Réponse de Morita le 16 mai 2024
Dear Robert, Thank you for your wonderful review ! We are thrilled to hear that you had enjoyed your stay with us . Our team works hard to ensure every guest has a memorable experience , and it's rewarding to know we succeeded in making your stay comfortable and enjoyable . Kind Regards Morita VenzenDuty Manager
10/10 Excellent
Margot
Voyage en famille, Voyage en groupe
14 mai 2024
Les points forts : Équipements
Margot
Séjour de 1 nuit en mai 2024
Réponse de Morita le 16 mai 2024
Dear Margot , Thank you for your detailed and positive feedback! We are delighted to read about your pleasant experience and are glad that our team could make you fell right at home . Kind Regards Morita VenzenDuty Manager .
6/10 Satisfaisant
Candice
Voyage en famille avec de jeunes enfants
13 mai 2024
Candice
Séjour de 2 nuits en mai 2024
Réponse de Sam le 16 mai 2024
Dear Candice,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
8/10 Bien
Carmen
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carmen
Séjour de 1 nuit en mai 2024
Réponse de Sam le 16 mai 2024
Dear Carmen,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
10/10 Excellent
Terry
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terry
Séjour de 1 nuit en avril 2024
Réponse de Sam le 16 mai 2024
Hi Terry,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
6/10 Satisfaisant
Alexia
12 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Alexia
Séjour de 1 nuit en mai 2024
Réponse de Sam le 16 mai 2024
Dear Alexia,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty manager
2/10 Horrible
DAVID
12 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
DAVID
Séjour de 1 nuit en mai 2024
Réponse de Sam le 16 mai 2024
Dear David,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Samuel ViegasDuty Manager
4/10 Médiocre
Francis
Voyage en famille
12 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Francis
Séjour de 1 nuit en mai 2024
Réponse de Morita le 16 mai 2024
Dear Francis, Thank you for taking the time to share your feedback. I am very concerned to learn of your experience and would like to sincerely apologise for the inconvenience this may have caused.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attentionKind Regards Morita VenzenDuty Manager.
10/10 Excellent
Gwendolyn
Voyage en groupe
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gwendolyn
Séjour de 1 nuit en mai 2024
Réponse de Morita le 16 mai 2024
Dear Gwendolyn, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
10/10 Excellent
Bishop Duane
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bishop Duane
Séjour de 1 nuit en mai 2024
Réponse de Morita le 16 mai 2024
Dear Bishop , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
10/10 Excellent
Jim
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jim
Séjour de 2 nuits en mai 2024
Réponse de Morita le 16 mai 2024
Dear Jim ,----Dear Thank you for taking the time to write your review following your recent stay here at the Jury’s Inn Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager.
10/10 Excellent
Saud
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Saud
Séjour de 2 nuits en mai 2024
Réponse de Sam le 16 mai 2024
Dear Saud,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 Excellent
Waseem
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Waseem
Séjour de 2 nuits en mai 2024
Réponse de Morita le 9 mai 2024
Dear Waseem, We're glad you chose to stay with us and that you had a memorable experience! Thank you for being such fantastic guests . We can't wait to have you back for another wonderful stay in the future . Kind Regards Morita VenzenDuty Manager
10/10 Excellent
Lester
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lester
Séjour de 2 nuits en mai 2024
Réponse de Morita le 9 mai 2024
Dear Lester , Thank you for taking the time to write your review following your recent stay here at Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 Satisfaisant
Drew
Voyage en famille
6 mai 2024
Les points forts : Propreté et personnel et service
Drew
Séjour de 1 nuit en mai 2024
Réponse de Morita le 9 mai 2024
Dear Drew, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can look at and improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.Kind Regards Morita VenzenDuty Manager .
10/10 Excellent
William
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mai 2024
Réponse de Morita le 3 mai 2024
Dear Williams We thrilled to hear that you had a wonderful experience during your recent stay .
4/10 Médiocre
Deborah
Voyage en famille
1 mai 2024
Deborah
Séjour de 1 nuit en avril 2024
Réponse de Morita le 3 mai 2024
Dear Deborah , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
8/10 Bien
Rob
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rob
Séjour de 2 nuits en avril 2024
Réponse de Sam le 2 mai 2024
Dear Rob,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 Excellent
Robert
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 1 nuit en avril 2024
Réponse de Morita le 27 avr. 2024
Dear Robert, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 Satisfaisant
Natalie
Voyage en couple
25 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Natalie
Séjour de 1 nuit en avril 2024
Réponse de Morita le 27 avr. 2024
Dear Natalie , Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton. All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
6/10 Satisfaisant
Joanne
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Séjour de 2 nuits en avril 2024
Réponse de Morita le 27 avr. 2024
Dear Joanne, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
8/10 Bien
Tiffany
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté et personnel et service
Tiffany
Séjour de 1 nuit en avril 2024
Réponse de Morita le 27 avr. 2024
Dear Tiffany, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 Satisfaisant
Fredric
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fredric
Séjour de 2 nuits en avril 2024
Réponse de Sam le 2 mai 2024
Dear Fredric,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager