Avis sur Copthorne Hotel Slough Windsor
Copthorne Hotel Slough Windsor
Cippenham Lane, Slough, England
Avis
7,6
Bien
8,0/10
Propreté
8,0/10
Personnel et service
7,2/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
8 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de maggie le 8 mars 2024
Dear Guest,Please accept our apologies that you were unhappy about some aspects of your stay with us. I would be very happy to look after you personally should your travels ever bring you back to our part of the world if you would contact me direct should this be the case.With kindest regards and our renewed apologiesMaggie Guest Services Executive
8/10 Bien
Jarek
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jarek
Séjour de 1 nuit en mai 2024
8/10 Bien
David
Voyage d’affaires
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de maggie le 28 mai 2024
Dear DavidThank you so much for your feedback - so pleased to hear that you enjoyed your stay with us, we hope that you will return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
Ian
23 mai 2024
Les points forts : Propreté et personnel et service
Ian
Séjour de 1 nuit en mai 2024
Réponse de maggie le 24 mai 2024
Dear IanThank you very much indeed, yes sorry about the renewal of our lifts, that was a big undertaking and thankfully finishes today! Do hope that we will have the chance to welcome you backWith kind regards and our very best wishesMaggieGuest Services Executive
8/10 Bien
SANDHYA
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements
SANDHYA
Séjour de 2 nuits en mai 2024
Réponse de maggie le 20 mai 2024
Dear SandhyaSo sorry you struggled, we are just finishing our replacement of both passenger lifts - the last one to be done was the one that grounds to the basement. Your mention of the width restriction at the entrance is actually to keep incoming and outgoing cars separate and at very busy times, is much needed....I understand your shower preference, I dislike fixed heads myself, we do have a couple of rooms with that shower type, I hope that you might return, please ask for that and tell us why.With kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
David
Voyage en famille
16 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de maggie le 16 mai 2024
Dear DavidThank you so much for your kind feedback and all those stars of course!I do hope that you might return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Sunil
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sunil
Séjour de 2 nuits en mai 2024
Réponse de maggie le 14 mai 2024
Dear SunilThank you so much for your kind and positive feedback.I do hope that you will return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Amie
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amie
Séjour de 1 nuit en mai 2024
Réponse de maggie le 14 mai 2024
Dear AmieThank you so much for your kind and positive feedback, very pleased to hear that your stay was all it should beI do hope that you will return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Rhianon
5 mai 2024
Rhianon
Séjour de 1 nuit en mai 2024
Réponse de maggie le 28 mai 2024
Dear RhianonThank you so much for your rating and all those stars!Do hope that you will return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
sophie
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sophie
Séjour de 1 nuit en avril 2024
Réponse de maggie le 19 avr. 2024
Dear SophieThank you for your feedback and your lovely 5 stars!Sincerely hope that you will come and do it all again, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Remi
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Remi
Séjour de 3 nuits en avril 2024
Réponse de maggie le 19 avr. 2024
Dear RemiThank you for your feedback and your lovely 5 stars!Sincerely hope that you will come and do it all again, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Daiane
14 avr. 2024
Daiane
Séjour de 1 nuit en avril 2024
Réponse de maggie le 13 mai 2024
Dear DaianeThank you so much for rating us and for all those stars!I do hope that you will return, you will be very welcome indeedWith kind regards and our good wishesMaggieGuest Services Executive
10/10 Excellent
Youcef
13 avr. 2024
Youcef
Séjour de 1 nuit en avril 2024
Réponse de maggie le 13 mai 2024
Dear YousefThank you so much for rating us and for all those lovely stars!I do hope that you will return, you will be very welcome indeedWith kind regards and our good wishesMaggieGuest Services Executive
10/10 Excellent
Daiane
9 avr. 2024
Daiane
Séjour de 1 nuit en avril 2024
Réponse de maggie le 13 mai 2024
Dear DaianeThank you so much for rating us and for all those lovely stars!I do hope that you will return, you will be very welcome indeedWith kind regards and our good wishesMaggieGuest Services Executive
10/10 Excellent
Daiane
Voyage d’affaires
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daiane
Séjour de 1 nuit en avril 2024
Réponse de maggie le 12 avr. 2024
Dear DaianeThank you so much for taking the time to rate us.Do hope that you might return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Grzegorz
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Grzegorz
Séjour de 1 nuit en avril 2024
Réponse de maggie le 8 avr. 2024
Dear GrzehorzThank you for your feedback us and looks like your stay was a good one - all those lovely stars!We will look forward to welcoming you backWith kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
C
6 avr. 2024
C
Séjour de 1 nuit en avril 2024
Réponse de maggie le 13 mai 2024
Dear CThank you so much for rating usI do hope that you will return, you will be very welcome indeedWith kind regards and our good wishesMaggieGuest Services Executive
6/10 Satisfaisant
Luke
Voyage d’affaires
28 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Luke
Séjour de 1 nuit en mars 2024
Réponse de maggie le 3 avr. 2024
Dear LukeThank you so much for taking the time to rate us. Very sorry indeed to hear that you felt our cleanliness let us down, I have forwarded your feedback on to our Head Housekeeper who will take it extremely seriously I assure you - sorry too that I am unable to identify your room or date of stay to enable us to be more specific.I do hope that you will return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive
4/10 Médiocre
Steven
Voyage en famille avec de jeunes enfants
24 mars 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 2 nuits en mars 2024
Réponse de maggie le 25 mars 2024
Dear StevenThank you so much for your review. Please accept our apologies that you were not impressed with our food offering. I have forwarded your comments on to our Head Chef for his urgent attention and hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
JASVINDER
22 mars 2024
JASVINDER
Séjour de 1 nuit en mars 2024
Réponse de maggie le 12 avr. 2024
Dear JasvinderThank you so much for taking the time to rate us.Do hope that you might return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
Lewis Osu, Warri
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lewis Osu
Séjour de 2 nuits en mars 2024
Réponse de maggie le 25 mars 2024
Dear LewisThank you so much for your review. I hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
2/10 Horrible
Katherine
19 mars 2024
Katherine
Séjour de 1 nuit en mars 2024
Réponse de maggie le 9 avr. 2024
Dear KatherineThank you for your rating, very sorry to note that one star and regret that your stay does not appear to have been a happy one on this occasion.I do hope that we might have the opportunity to welcome you back, please let me know should that be the case.With kind regards and our very best wishesMaggieGuest Services Executive
10/10 Excellent
PAUL, Windsor
15 mars 2024
PAUL
Séjour de 1 nuit en mars 2024
Réponse de maggie le 18 mars 2024
Dear PaulThank you so much for that great 5 star rating.We will all look forward to your return, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive
8/10 Bien
Anthony
Voyage d’affaires
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en mars 2024
Réponse de maggie le 18 mars 2024
Dear AnthonyThank you so much for your feedback but I was so sorry to hear that your camper van was damaged. There is a nudge bar at the entrance to the car park clearly stressing the height clearance throughout the car park, I am so sorry if you did not notice it, there are several other references also - I was pleased to hear that my colleagues were helpful but of course you are right, it does not help with the cost of repair.We will all look forward to your return - please let me know should this be the case, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive
10/10 Excellent
Shahidul
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shahidul
Séjour de 1 nuit en mars 2024
Réponse de maggie le 13 mars 2024
Dear ShahidulThank you so much for all those lovely stars and your kind and positive review which hopefully means that you will come back and stay with us again, you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive
6/10 Satisfaisant
Roger
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roger
Séjour de 1 nuit en mars 2024
Réponse de maggie le 18 mars 2024
Dear RogerThank you so much for your rating.I do hope that you will come and stay with us again - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive
8/10 Bien
Ann
Voyage en famille
27 févr. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Great family staycation!
Ann
Séjour de 2 nuits en février 2024
Réponse de maggie le 28 févr. 2024
Dear AnnThank you for your feedback. I was very happy indeed to see that you enjoyed your stay with us despite the issues with your bathroom. Whilst I am unable to see which room you stayed in I can tell you that we are in the middle of a bathroom refurbishment so if you do decide to come and stay with us again, please ask for a refurbished room and tell us why.Good to hear that you found my colleagues to be helpful - we will look forward to your return, you will be very welcome indeed.With kindest regardsMaggie Guest Services Executive
10/10 Excellent
Barbara
27 févr. 2024
Barbara
Séjour de 1 nuit en février 2024
Réponse de maggie le 29 févr. 2024
Dear BarbaraThank you so much for your feedback and for all those stars!!Glad you had a good time with us and hope that you will soon return - you will be very welcome.Kindest regards and our best wishesMaggieGuest Executive Executive
4/10 Médiocre
Mark
Voyage en couple
24 févr. 2024
Les points forts : Propreté
Mark
Séjour de 5 nuits en février 2024
Réponse de maggie le 26 févr. 2024
Dear MarkThank you for your feedback. We have been undergoing a refurbishment of our lifts, cabins and switchgear for the last few weeks, one lift at a time. Just when we were to be handed back the first lift, the second one broke down, we had no warning whatsoever and managed the situation as well as possible, escorting guests up and down using our service lift when needed. I am so sorry that you were affected, all is fixed now happily and our new lift looks amazing - too late for you I know.I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
David
Voyage d’affaires
16 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en février 2024
Réponse de maggie le 19 févr. 2024
Dear DavidThank you so much for your feedback. I do hope that you might return, you will be very welcome indeed.With kind regards and best wishesMaggieGuest Services Executive
10/10 Excellent
khawaja M.
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
khawaja M.
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
raymond
11 févr. 2024
Les points forts : Confort de la chambre
Average niceish stay
raymond
Séjour de 2 nuits en janvier 2024
Réponse de maggie le 13 févr. 2024
Dear RaymondThank you so much for your feedback, so sorry to hear that you had some reservations regarding your room. I do hope that you will return and stay with us again - you will be very welcomeWith kind regards and our very best wishesMaggieGuest Services Executive
8/10 Bien
Bettina
6 févr. 2024
Bettina
Séjour de 4 nuits en février 2024
Réponse de maggie le 13 févr. 2024
Dear BettinaThank you so much for your feedback. I do hope that you will return and stay with us again - you will be very welcomeWith kind regards and our very best wishesMaggieGuest Services Executive
8/10 Bien
Jeff
Voyage d’affaires
5 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Jeff
Séjour de 3 nuits en janvier 2024
Réponse de maggie le 6 févr. 2024
Dear JeffThank you for your feedback. I do hope that we will have the opportunity to welcome you backWith kind regards and our very best wishesMaggieGuest Services Executive
6/10 Satisfaisant
Emma
Voyage en famille
1 févr. 2024
Les points faibles : Propreté et personnel et service
Not good
Emma
Séjour de 1 nuit en janvier 2024
Réponse de maggie le 6 févr. 2024
Dear EmmaThank you for your feedback. Please accept our apologies for the issues that you mention, I really do take your point re the repeated e-mails and we are looking at that now I do hope that we will have the opportunity to welcome you back With kind regards and our very best wishesMaggieGuest Services Executive
8/10 Bien
Abdullah
29 janv. 2024
Abdullah
Séjour de 27 nuits en décembre 2023
Réponse de maggie le 30 janv. 2024
Dear AbdullahThank you for your feedback. I do hope that you might return, you will be very welcome.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
Kevin
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend away
Kevin
Séjour de 2 nuits en janvier 2024
Réponse de maggie le 29 janv. 2024
Dear KevinThank you for your feedback. I do hope that we might have the opportunity to welcome you back.With kind regards and our very best wishesMaggieGuest Services Executive
6/10 Satisfaisant
Alexandra
21 janv. 2024
Alexandra
Séjour de 1 nuit en janvier 2024
Réponse de maggie le 23 janv. 2024
Dear AlexandraThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Paul
Voyage en couple
20 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en janvier 2024
Réponse de maggie le 23 janv. 2024
Dear PaulThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
Trevor
17 janv. 2024
Trevor
Séjour de 1 nuit en janvier 2024
Réponse de maggie le 23 janv. 2024
Dear TrevorThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Voyageur vérifié
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de maggie le 23 janv. 2024
Dear TravellerThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
Richard
13 janv. 2024
Richard
Séjour de 1 nuit en janvier 2024
Réponse de maggie le 23 janv. 2024
Dear RichardThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Robert
12 janv. 2024
Robert
Séjour de 4 nuits en janvier 2024
Réponse de maggie le 23 janv. 2024
Dear RobertThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
Susan
Voyage en couple
12 janv. 2024
Susan
Séjour de 6 nuits en janvier 2024
Réponse de maggie le 23 janv. 2024
Dear SusanThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
6/10 Satisfaisant
Michael
11 janv. 2024
Michael
Séjour de 2 nuits en janvier 2024
Réponse de maggie le 23 janv. 2024
Dear MichaelThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
2/10 Horrible
Adnan
5 janv. 2024
Adnan
Séjour de 1 nuit en janvier 2024
6/10 Satisfaisant
Olive
4 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olive
Séjour de 2 nuits en janvier 2024
Réponse de maggie le 9 janv. 2024
Dear OliveThank you for your feedback - so sorry to hear that your husband woke up with bites which I sincerely hope you reported to us so that we could immediately take your room off the inventory and have our pest control contractors check straight away. We take any such allegation really seriously as I am sure any hotel would.I do hope that you will come back and stay with us again - you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Bien
Dawn
3 janv. 2024
Dawn
Séjour de 1 nuit en janvier 2024
8/10 Bien
Sanjiv
2 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Sanjiv
Séjour de 3 nuits en décembre 2023
Réponse de maggie le 8 févr. 2024
Dear SanjivThank you so much for your feedback I do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Fahad
Voyage en groupe
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fahad
Séjour de 1 nuit en décembre 2023
Réponse de maggie le 5 janv. 2024
Dear FahadThank you for your feedback. I do hope that you might return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive