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Avis sur Hilton San Francisco Financial District

4 out of 5
Hilton San Francisco Financial District
750 Kearny St, San Francisco, CA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 1281 avis sur 2752." "
Note des voyageurs de 8 (Bien), d’après 635 avis sur 2752." "
Note des voyageurs de 6 (Satisfaisant), d’après 381 avis sur 2752." "
Note des voyageurs de 4 (Médiocre), d’après 217 avis sur 2752." "
Note des voyageurs de 2 (Horrible), d’après 238 avis sur 2752." "

8,4/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

frederic

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en octobre 2023
Réponse de Customer Service le 31 oct. 2023
Frederic, thank you for rating Hilton San Francisco Financial District. It's wonderful to see you had a stellar experience, and your feedback is greatly appreciated. We look forward to welcoming you back on your next trip to San Francisco.

10/10 Excellent

Laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is grest
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 26 juin 2023
Thank you for the great review, Laurent!We're thrilled to hear that you had a great stay at Hilton San Francisco Financial District! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.Please come see us again soon!

6/10 Satisfaisant

Denis

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2022
Réponse de Customer Service le 21 déc. 2022
Thank you for the feedback, Denis.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Satisfaisant

Aurélie

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Bonne localisation, proche de Chinatown et des restos. Par contre, toutes les chambres ont une porte coulissante pour la salle de bain/toilettes qui ne ferment jamais complètement. Lit King avec un matelas usé et très mou
Séjour de 3 nuits en août 2022

8/10 Bien

Phedra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room a little old with no
Séjour de 2 nuits en juillet 2022

2/10 Horrible

Catherine

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Quelle déception. Ni frigo, ni bloc notes dans la chambre et surtout pas de service de chambre tout simplement : la chambre n’a pas été faite !! L’intérieur de la baignoire était plein de traces et impossible de faire couler l’eau du pommeau de douche. L’eau coulait à moitié de la douche et du robinet pour la baignoire ! Je ne recommande pas cet hôtel du tout.
Séjour de 2 nuits en février 2022

10/10 Excellent

Alastair

Séjour de 1 nuit en décembre 2021

8/10 Bien

Isabelle

Séjour de 2 nuits en décembre 2021
Réponse de Scott Baublitz le 15 déc. 2021
Thank you for taking time to share your feedback from your recent stay. We appreciate your comments as we use these in an effort to continuously improve our overall hotel and guest experience. We hope that you will come back and stay with us again in the not too distant future.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conseils pour les endroits à visiter
Séjour de 2 nuits en juillet 2021
Réponse de Scott Baublitz le 22 juil. 2021
Thank you for taking time to share your feedback from your recent stay with us. We appreciate your comments and rating as we use this in an effort to continuously improve our overall hotel and guest experience. We hope that you will come back and stay with us again in the not too distant future.

10/10 Excellent

Erika, La Habra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk service was spectacular!!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Erika, we're thrilled that you found our front desk service to be exceptional. At Hilton San Francisco Financial District, we take pride in ensuring our guests feel welcome and well-served. We're looking forward to welcoming you back in the future.

2/10 Horrible

Lonnie

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The lack of service and no availability of Microwave in my room. I had to go from 9th floor to lobby just to use Microwave. I could not get my parking validated. And staff had no reasonable answers to my concerns. I would not recommend this hotel to any of my friends or business associates.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Lonnie, we're saddened to hear that your recent experience wasn't up to expectations. While microwaves are typically housed in a common area for guest access, we understand your frustration. As for the parking validation concern, it is regrettable that there were some misunderstandings. We appreciate you bringing these matters to our attention and will use your feedback to better our processes. Though we're saddened to hear that you may not recommend us, we wish to have the opportunity to show our improvements in the future.

4/10 Médiocre

Massimo, New York

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté
not much amenities, but I was upset because they charged me for my service dog.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Massimo, it's unfortunate to hear that your expectations were not met regarding the amenities and additional charges. The inclusion of service animals should be handled with care and any misunderstanding is regrettable. We appreciate your feedback and will review our policies to ensure more clarity in the future. We do hope you'll give us another chance to better serve you.

2/10 Horrible

Yuchen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

8/10 Bien

KAYLA

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Kayla, it's great to hear that your stay at Hilton San Francisco Financial District was a pleasant one. We hope your experience with us encourages future visits. Your feedback is greatly appreciated. Thank you.

4/10 Médiocre

Hanna

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had to pay 60$ for parking way to much!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 avr. 2024
Hanna, we realize that the cost of parking caught you by surprise and understand how unexpected additional fees can affect your experience. Rest assured, it is our aim to provide a clear and comprehensive breakdown of all charges, so guests can plan their stay better. We appreciate your feedback and will definitely take your observations into consideration for our future improvements.

8/10 Bien

Ivan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms where okay
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Ivan, we appreciate your feedback and are glad to understand that you found our accommodations satisfactory. We strive to ensure all aspects of our services are beyond just "okay." At Hilton San Francisco Financial District, we're constantly working to elevate guest experiences, and we hope to have the opportunity to show you that during your next stay.

10/10 Excellent

Geoff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, modern suite on the 19th floor with a great view. This is centrally located to everything we want to do.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Geoff, thank you for taking the time to share your experiences at Hilton San Francisco Financial District. It's heartening to learn that our well-appointed suite and advantageous location enhanced your stay. We greatly appreciate your kind words and look forward to welcoming you back for another enjoyable visit.

8/10 Bien

Lynn, Fredericksburg

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in and the facilities were great. I wish in the hotel information where it states “parking available” it could have shared that it was $68/night.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Lynn, it's wonderful to hear that you appreciated the check-in process and facilities at Hilton San Francisco Financial District. We understand your concerns regarding the pricing of parking. We strive to provide full details about all amenities and services. We value your feedback as part of our commitment to continuous improvement. Thank you for choosing to stay with us and we hope to welcome you back soon.

8/10 Bien

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is very accessible to all nice places in SF.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Evelyn, thank you for sharing your thoughts. We're thrilled you found the Hilton San Francisco Financial District's location convenient for your visit. We hope to welcome you back for your future adventures.

10/10 Excellent

Daniela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Daniela, it's delightful to see your 5-star rating. We are thrilled that Hilton San Francisco Financial District met your expectations. We would love to welcome you back during your next visit to San Francisco. Thank you for your support!

6/10 Satisfaisant

Christian

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Shower heads are TERRIBLE I have stayed at Hilton properties many times before and expect better than water saving shower heads that are given free from DWP to conserve water.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Christian, we appreciate your feedback and are sorry to hear of your dissatisfaction with the shower facilities. We always aim to balance guest comfort with our commitment to sustainability efforts. Your feedback is valuable and will be taken into account as we continue to improve our guest experience. We hope to serve you again in the future for a more satisfactory stay.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great location and modern room
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Thanks for the fantastic rating, David!It's outstanding we could exceed your expectations during your stay at Hilton San Francisco Financial District. We're all looking forward to your next stay with us.

10/10 Excellent

Gregory

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was great near Chinatown and transit station. Building was nice, but is beginning to show its age a little. Perhaps it will need another renovation. Excellent stay overall
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Gregory, it's wonderful to hear you enjoyed your stay at the Hilton San Francisco Financial District. We're glad you found the location advantageous for exploring Chinatown and using the transit station. We're continually working to improve our facilities, and your feedback about potential renovations is greatly appreciated. We are delighted that you had an excellent stay, and we look forward to welcoming you back in the future.

10/10 Excellent

Shaysa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot to stay!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 avr. 2024
Shaysa, it's wonderful to hear that you found Hilton San Francisco Financial District to be an excellent choice. We're pleased to know that our location met your needs perfectly. Thanks for taking the time to share your feedback with us. We hope to have an opportunity to host you again in the future.

8/10 Bien

Edward

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 11 avr. 2024
Edward, thank you for staying at the Hilton San Francisco Financial District and rating your experience! We're always striving for full guest satisfaction and your insightful score helps us measure those efforts. Should you choose to visit us again, we hope to earn that perfect score. Your feedback is greatly appreciated.

4/10 Médiocre

John

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property is quet but staff are terrible giving wrong imformation we are trying to change the date of the booking person we talk to is giving us imformation going back and fourth and the end of the day they said no refund is terrible and disappointing as we travel 15 hours fligt
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
John, it's regrettable to hear that you faced inconveniences during your interaction with our team members. We aim to provide clear communication and accurate information to all our guests, we're sorry if this wasn't your experience. We understand how important flexibility is, especially with long-distance travel involved. Please feel free to reach out directly, we would appreciate another opportunity to assist and improve your experience.

6/10 Satisfaisant

Mohammad

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 avr. 2024
Mohammad, it seems you've had a fairly average stay. It's important for us to ensure guests enjoy their experience and we'd love to hear your feedback in detail. During your next visit, we aim to elevate your impression. Safe travels!

10/10 Excellent

Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Jenny, it's truly a delight to receive your stellar rating for Hilton San Francisco Financial District. Your support is greatly appreciated and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Enrique

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nearby ocean
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 7 avr. 2024
Enrique, it's fantastic to hear you enjoyed the proximity of Hilton San Francisco Financial District to the ocean. We certainly agree that our location is quite wonderful. We're eagerly awaiting the opportunity to serve you again in the future.

10/10 Excellent

Hazel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Hazel, thank you for your excellent rating! We're thrilled that your stay at the Hilton San Francisco Financial District was enjoyable. We look forward to your next visit with us.

2/10 Horrible

Kane

Les points faibles : Infrastructures et conditions de l’hébergement
停车不方便，收费很贵。
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Kane，我们很遗憾地得知您对停车安排不满意，并且您认为相关费用很高。为所有客人提供精致的服务是我们的最高目标。请放心，我们会认真考虑您的反馈意见，并不断努力提高我们的服务。感谢您分享您的观点。

10/10 Excellent

Zdzislaw, Lancaster

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Zdzislaw, thank you for letting us know about your experience at Hilton San Francisco Financial District. We're glad you chose our hotel and hope to see you again in the near future.

10/10 Excellent

Valentin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 7 avr. 2024
Thanks for the perfect rating, Valentin! We can't wait to see you again soon for another amazing experience at Hilton San Francisco Financial District. Have a great day!

10/10 Excellent

Urszula

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Urszula, thank you so much for the top rating you've given to Hilton San Francisco Financial District. We're thrilled to know that your experience with us was a great one. We look forward to welcoming you back in the future!

10/10 Excellent

Jeanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 avr. 2024
Jeanette, thank you for your high rating of Hilton San Francisco Financial District. We trust that your stay was comfortable and fully met your expectations. Your support means a great deal to us and we hope to welcome you back again soon. Safe travels.

10/10 Excellent

Mauricio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Customer Service le 3 avr. 2024
Thank you for the 5/5 rating, Mauricio!It's excellent you enjoyed your time at Hilton San Francisco Financial District so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Adilene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Adilene, thank you for your commendatory review. It's fantastic to know that the Hilton San Francisco Financial District exceeded your expectations. We hope your travels bring you back soon.

8/10 Bien

carlos

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The surrounding area was incredibly dirty, the parking garage smells like urine and there were constanly homeless people in front of the entrance. Once inside, the hotel was nice and staff was decent
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Carlos, thank you for your valuable feedback. It's unfortunate to hear about your concerns with the surrounding area and the parking facility. Please be assured that we continually liaise with local authorities to maintain a welcoming and comfortable environment for our guests. We're pleased you found our hotel pleasing and our team members satisfactory. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Kate

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying here would definitely recommend to everyone
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Kate, it's wonderful to hear that you enjoyed your stay at Hilton San Francisco Financial District. We appreciate your recommendation and we couldn't be more thrilled to hear you would return. Thanks for sharing your excellent experience and we're looking forward to welcoming you back in the future.

10/10 Excellent

Hugolino

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente lugar, la vista muy bonita y la limpieza excelente
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Hugolino, le agradecemos que se haya tomado el tiempo de compartir sus experiencias en Hilton San Francisco Financial District. Estamos encantados de saber que encontró hermosa la vista y apreció la limpieza. Sus maravillosos comentarios sirven como estímulo para nuestro equipo. Esperamos darle la bienvenida nuevamente para otra excelente estadía.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Thank you for the great rating, David!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton San Francisco Financial District! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Bien

Dioslaydis, Hialeah

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Dioslaydis, thank you for sharing your comments. We're thrilled you found Hilton San Francisco Financial District's location to be handy for your trip. We hope your stay was enjoyable and we hope to see you again soon.

10/10 Excellent

Nelson

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
近唐人街、吃喝玩乐都很方便。
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
尼尔森，很高兴听到您发现旧金山金融区希尔顿酒店靠近唐人街且当地设施符合您的喜好。我们衷心感谢您的反馈，并期待您的再次光临。

10/10 Excellent

juan, Hayward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 28 mars 2024
Juan, we're thrilled to hear your stay at the Hilton San Francisco Financial District exceeded all expectations. It's always wonderful when our guests enjoy their experience down to every detail. We look forward to your next visit with us.

10/10 Excellent

Wendy, West Sacramento

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Wendy, it's truly heartwarming to see your perfect score. Thank you for choosing Hilton San Francisco Financial District. We hope you have many amazing memories from your stay and we're looking forward to your next visit.

10/10 Excellent

Eva

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would stay agin.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Eva, it's splendid to hear you enjoyed your stay at the Hilton San Francisco Financial District so much that you would return. We eagerly anticipate your next visit.

10/10 Excellent

Nico

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Nico, thank you for your top rating of Hilton San Francisco Financial District on Expedia. We're delighted to know your stay was satisfactory and look forward to welcoming you back in the future.

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Walking distance to many places.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Linda, thank you for sharing your 5-star experience at Hilton San Francisco Financial District. It's great to hear that our prime location catered well to your exploration plans in the city. We appreciate your review and hope to welcome you back soon.

10/10 Excellent

STEVEN

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 avr. 2024
Thank you for the perfect rating, Steven!We are very pleased to hear that you had a wonderful stay at Hilton San Francisco Financial District. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Thank you for the excellent rating, Jennifer!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton San Francisco Financial District! We look forward to hosting you again soon.