Avis sur Crowne Plaza Reading East, an IHG Hotel
Crowne Plaza Reading East, an IHG Hotel
Wharfedale Road, Winnersh Triangle, Reading, England
Avis
8,8
Excellent
9,4/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
17 févr. 2022
Séjour de 1 nuit en février 2022
8/10 Bien
stephane
Voyage d’affaires
30 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique pour mes activités pro
stephane
Séjour de 12 nuits en octobre 2021
10/10 Excellent
Sylvain
Voyage d’affaires
22 sept. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sylvain
Séjour de 1 nuit en septembre 2021
8/10 Bien
yannick
Voyage d’affaires
27 janv. 2020
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bon Hotel
yannick
Séjour de 2 nuits en janvier 2020
10/10 Excellent
Raphael
Voyage d’affaires
2 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Raphael
Séjour de 1 nuit en octobre 2019
8/10 Bien
Abdelkader
8 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Impeccable!!
Abdelkader
Séjour de 2 nuits en juillet 2019
10/10 Excellent
Voyageur vérifié
1 août 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en juillet 2018
10/10 Excellent
JEROME
2 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très agréable
JEROME
Séjour de 2 nuits en juillet 2017
8/10 Bien
Voyageur vérifié
11 juin 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en mai 2017
10/10 Excellent
Thomas
12 nov. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel confortable
Thomas
10/10 Excellent
chandon, paris
18 mars 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un très bel hôtel où le personnel est aimable
chandon
10/10 Excellent
Jocelyn
16 juil. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good stay
Jocelyn
8/10 Bien
Voyageur vérifié
10 oct. 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
helen
Voyage en couple
20 mai 2024
helen
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
John
Voyage d’affaires
15 mai 2024
John
Séjour de 1 nuit en mai 2024
8/10 Bien
John
Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mai 2024
10/10 Excellent
St John
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
St John
Séjour de 1 nuit en mai 2024
10/10 Excellent
Kirsty
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirsty
Séjour de 1 nuit en mai 2024
10/10 Excellent
Tony
Voyage en groupe
28 avr. 2024
Les points forts : Équipements
Tony
Séjour de 1 nuit en avril 2024
10/10 Excellent
Sue
Voyage d’affaires
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sue
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 22 avr. 2024
Dear Sue Thank you so much for your taking the time to leave this review. We are delighted to learn that you had an exceptional experience with us at Crowne Plaza Reading East ( Mr Jct 10) and that you were happy with the service at the hotel. We will pass on your kind words to the team members and hope to welcome you again very soon.Best wishesHotel Management
10/10 Excellent
Hassan
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hassan
Séjour de 1 nuit en avril 2024
10/10 Excellent
David
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en mars 2024
8/10 Bien
Kulvinder
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kulvinder
Séjour de 1 nuit en février 2024
10/10 Excellent
Chris
20 févr. 2024
Chris
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 29 févr. 2024
Dear Chris Thank you so much for your taking the time to leave this 10/10 rating . We are delighted to learn that you had an exceptional experience with us and that you were happy with the service at the hotel. We hope to welcome you again very soon.Best wishesHotel Management
10/10 Excellent
Karen
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Karen
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 19 févr. 2024
Dear KarenThank you very much for your positive review related to your experience with the Crowne Plaza Reading EastWe appreciate your loyalty to IHG and frequent custom at our hotel, and your opinion is valuable to us. We are glad we have exceeded your expectations for high quality and service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for your feedback. Looking forward to welcoming you back,Kind RegardsThe Hotel Management
10/10 Excellent
Kaylee
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaylee
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 29 févr. 2024
Dear KayleeThank you so much for taking the time to leave your positive review, it really means a lot to us! We are so pleased to read that you enjoyed your stay and experience at our hotel. We look forward to welcome you back to Crowne Plaza Reading East again hopefully soon !Warm regards Hotel Management
10/10 Excellent
Simona
18 févr. 2024
Simona
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 19 févr. 2024
Dear SimonaThank you very much for your positive review related to your experience with the Crowne Plaza Reading East We are glad we have exceeded your expectations for high quality and service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for your feedback. Looking forward to welcoming you back,Kind RegardsThe Hotel Management
10/10 Excellent
Jo
Voyage en famille
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jo
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 19 févr. 2024
Dear JoThank you very much for your positive review related to your experience with the Crowne Plaza Reading EastWe appreciate your loyalty to IHG and frequent custom at our hotel, and your opinion is valuable to us. We are glad we have exceeded your expectations for high quality and warm friendly service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Looking forward to welcoming you back to Crowne Plaza Reading East soonKind RegardsThe Hotel Management
8/10 Bien
Patricia
17 févr. 2024
Patricia
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 29 févr. 2024
Dear PatriciaThank you very much for your positive review relating to your experience with the Crowne Plaza Reading East We are glad we have met and exceeded your expectations for high quality and service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for being our guest Looking forward to welcoming you back,Kind RegardsThe Hotel Management
10/10 Excellent
Ben
Voyage en famille
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Ben
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 29 févr. 2024
Dear BenThank you so much for taking the time to leave your detailed review, it really means a lot to us! We are so pleased to read that you and your family enjoyed your stay and experience at our hotel. We can’t wait to welcome you back to Crowne Plaza Reading East again hopefully soon !Warm regards Hotel Management
10/10 Excellent
Jack
29 déc. 2023
Jack
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Edward
29 déc. 2023
Edward
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Nina
Voyage en famille
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nina
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 25 déc. 2023
Dear Nina We very much appreciate you taking the time to write such a wonderful review regarding your recent stay at the Crowne Plaza Reading East with your AuntieIt is with pleasure we read your lovely comments relating to the friendly service delivered by our team members, the design and ambience of the entire hotel, and the great wellness & spa facilities at our Esprit Spa.Once again, thank you for your custom. We look forward to your next stay at the Crowne Plaza Reading East hopefully soon.Kind RegardsThe Hotel Management
8/10 Bien
Eleanor
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eleanor
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 29 févr. 2024
Dear EleanorThank you very much for your positive rating regarding to your experience with us at the Crowne Plaza Reading East Looking forward to welcoming you back,Kind RegardsThe Hotel Management
10/10 Excellent
Holly
Voyage en couple
16 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Holly
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 25 déc. 2023
Dear Holly We very much appreciate you taking the time to write such a wonderful review regarding your recent stay at the Crowne Plaza Reading EastIt is with pleasure we read your lovely comments relating to the friendly service delivered by our team members, the design and ambience of the entire hotel and the impeccable cleanliness throughout Once again, thank you for your custom. We look forward to your next stay at the Crowne Plaza Reading East hopefully in the near future Kind RegardsThe Hotel Management
10/10 Excellent
Louise
15 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 2 nuits en décembre 2023
2/10 Horrible
Stephen
5 déc. 2023
Les points faibles : Personnel et service
Stephen
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 25 déc. 2023
Dear Stephen JonesThank you for taking the time to provide feedback regarding your booking at Crowne Plaza Reading East .As you will be aware you made a 2 night booking from 20 October for 2 nights. You contacted the hotel on the day of arrival to request that we cancel your booking at the last minute , and it was explained that unfortunately this would not be possible without charging just for the first night. Hopefully you will get a chance to stay with is in the future to actually experience our wonderful 2AA rosette restaurant , our superb Esprit Wellness & spa facilities and our great friendly service Regards Hotel Management
10/10 Excellent
Anushia
3 déc. 2023
Anushia
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Michael R
Voyage d’affaires
2 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Winner In Winnersh!
Michael R
Séjour de 5 nuits en novembre 2023
8/10 Bien
Louise
Voyage en famille
30 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 30 nov. 2023
Dear LouiseThank you so much for choosing to stay with us at Crowne Plaza Reading East, and for sharing your very positive feedback We are really pleased to note you enjoyed every aspect of your stay from the modern luxurious and very clean rooms, the friendly team and the great breakfast.We are very happy to note we are your preferred hotel and look forward to welcoming you back hopefully soonRegards Hotel Management
8/10 Bien
Matt
Voyage en famille, Voyage en groupe, Voyage d’affaires
26 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Matt
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 30 nov. 2023
Dear MattThank you very much for being our guest at Crowne Plaza Reading East and for sharing your positive rating about your experience.Looking forward to your next stay with usRegards Hotel Management
4/10 Médiocre
Arie, Mountsorrel, Loughborough
20 nov. 2023
Les points faibles : Personnel et service
Arie
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 21 nov. 2023
Dear ArieThank you very much for staying with us at Crowne Plaza Reading East with your daughter. We apologise that you were not expecting a pre authorisation on your credit card at time of arrival. As explained by the reception manager, IHG, along with most other major hotel companies, utilizes credit and debit card authorizations as a standard practice. It is assumed when you make a reservation for one of our hotels, the credit/debit card account number you provide has sufficient funds available to be used as a guarantee. An authorization hold amount, in some situations, may be up to the total amount of your room and tax charges for your entire stay, including incidentals ( 75.00 / room / night).The issuing bank/credit card company governs the release of an authorization hold, and the release time varies according to each company’s individual policies. Some banks recommend against the use of a debit card for travel purposes, as this practice is common within the travel industry. If you would like further information regarding your bank’s individual policies, please contact them directly.Once again, thank you for staying with us and we hope you enjoyed your stay . We value you as our guest and hope you will continue to choose IHG for your future travel needs. Kind regards Hotel Management
8/10 Bien
gill
Voyage en couple
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gill
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Manager | Crowne Plaza Marlow le 21 nov. 2023
Dear Gill Thank you so much for your taking the time to leave this review. We are pleased to note you enjoyed the abundant breakfast offer so much If i can kindly clarify ,under the IHG Reward Club programme, points are awarded where guests book directly with IHG Thank you again for being our valued guest Best wishesHotel Management
2/10 Horrible
Mrs L E
Voyage en famille
5 nov. 2023
Les points faibles : Personnel et service
Don’t stay !
Mrs L E
Séjour de 2 nuits en septembre 2023
Réponse de Customer Services Manager le 21 nov. 2023
Dear Mrs LEThank you for being on guest on 22.9.23.We note from your profile you arrived at the hotel after 04.30 to check in and due to the night audit procedure having been run, you had been marked as a no show, and night receptionist was unable to reinstate your booking as a result. We apologise that it took him 10 minutes to create a new booking for you on the system before he was able to check you in.We apologise if you felt that the night receptionist was impolite and have conveyed your feedback to him.We hope that you will give us an opportunity to stay with us again in the future as we do offer a new Crowne Plaza with superb 4 silver star facilities, 2AA rosette restaurant, and relaxing wellness & spa facilities as well as complimentary parking and a convenient location.Regards Hotel Management
10/10 Excellent
Anita
Voyage en famille
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Anita
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Manager | Crowne Plaza Marlow le 21 nov. 2023
Dear Anita Thank you so much for taking the time to leave your detailed review, it really means a lot to us! We are so pleased to read that you enjoyed your stay, and experience at our hotel and in particular the great service provided by our lovely team.We can’t wait to welcome you back to Crowne Plaza Marlow again hopefully soon !Warm regards Hotel Management
8/10 Bien
Luca
Voyage en famille
5 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Luca
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Manager | Crowne Plaza Marlow le 21 nov. 2023
Dear Luca Thank you very much for your positive review relating to your stay with us the Crowne Plaza Marlow We are glad we have exceeded your expectations for high quality and service, although we apologise for any inconvenience due to our children's swimming times. (Children’s Hours (Mon-Sun) are: 8.00am to 10.00am 2.30pm to 5.30pm ) As you will appreciate we do need to also accommodate all of our guests including our adult guests and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for being our guest Looking forward to welcoming you back,Kind RegardsThe Hotel Management
8/10 Bien
Louise
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean & Modern
Louise
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Manager | Crowne Plaza Marlow le 21 nov. 2023
Dear Valued Guest,Thank you so much for your taking the time to leave this review about your stay at Crowne Plaza Marlow. We are delighted to learn that you had an exceptional experience with us and that you were happy with the service and cleanliness standards at the hotel. We hope to welcome you again very soon.Best wishesHotel Management
8/10 Bien
Deborah
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Manager | Crowne Plaza Marlow le 21 nov. 2023
Dear DeborahThank you very much for your positive review related to your experience with the Crowne Plaza Marlow Your opinion is valuable to us. We are glad we have exceeded your expectations for high quality and service, and will do our best to make you feel comfortable and relaxed during your future stays as well.Once again, thank you for your feedback. Looking forward to welcoming you back,Kind RegardsThe Hotel Management
8/10 Bien
Julian
17 oct. 2023
Julian
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Manager | Crowne Plaza Marlow le 21 nov. 2023
Dear Valued GuestThank you very much for your positive review following your recent stay at the Crowne Plaza Marlow . We appreciate you taking the time to share your memorable experience.It is our main goal to ensure a comfortable and relaxing stay for our guests by providing the highest quality of service and accommodation, and we are very pleased to note how much you have enjoyed your time with us.Once again, thank you for your feedback. We hope to welcome you back in the near future,Kind RegardsThe Hotel Management
8/10 Bien
James
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Manager |Crowne Plaza Reading East le 22 nov. 2023
Dear James Thank you so much for taking the time to rate your stay with us at Crowne Plaza Reading East , it really means a lot to us ! We are so pleased to read that you enjoyed your experience at our hotel. We can’t wait to welcome you back to Crowne Plaza Reading East again hopefully soon !Warm regards Hotel Management