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Avis sur Bovey Castle

5 out of 5
Bovey Castle
North Bovey, Moretonhampstead, Newton Abbot, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 257 avis sur 393." "
Note des voyageurs de 8 (Bien), d’après 92 avis sur 393." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 393." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 393." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 393." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Vincent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff were professional and friendly. The room was large and spacious but we regretted the state of the bathroom ceiling which was peeling.
Séjour de 1 nuit en septembre 2023
Réponse de Reservations Team le 21 sept. 2023
Good morning Vincent, thank you for your review and kind words about the staff.I will make sure that our Maintenance team has attended to the bathroom ceiling.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très bel endroit, au caractère anglais très affirmé. Belles chambres, pas toutes avec vues (attention à 19 & 21 juste au-dessus de l’entrée). Très belle piscine, suffisamment grande pour nager. Jolie démonstration de fauconnerie le matin, a ne pas manquer. En revanche, service trop distant et compassé : on attend un accueil plus chaleureux, une présentation de l’hotel, des mots de bienvenue et d’au-revoir...
Séjour de 1 nuit en août 2019
Réponse de Reservations le 23 août 2019
Thank you for this, we will certainly make sure your comments about service, welcome and goodbye, are passed to the relevant departments to review. Kindest regards

4/10 Médiocre

Voyageur vérifié

Les points faibles : Confort de la chambre
Not a good experience
We were given the noisiest room in the hotel, in the corridor to one of the restaurants and in front of lavatories. This room should not be rented ! Second night, we wanted to try the brasserie but were told it was full (although more than half of the tables were free ), I guess this was to push us take a table at the other more expensive restaurant. The breakfast is not included and cost £20 which is an oversell. Hotel seem to be very nice but we weren’t given the opportunity to enjoy it.
Séjour de 2 nuits en août 2019
Réponse de Reservations le 23 août 2019
Thank you

8/10 Bien

Florence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel de luxe familial,au coeur du Dartmoor
Un endroit magnifique au coeur du Dartmoor, un chateau comme on l'imagine avec cheminée, bibliothèque, terrain de golf tout autour, des chambres vraiment grande avec un lit supplémentaire pour notre fils. Le plus: c'est aussi une sorte de resort ultrachic et familial avec en saison un club enfant et de nombreuses actions activités (tir à l'arc, pêche, tir au pigeon...) malheureusement toutes payantes à quelques exceptions notables: un très beau spa avec piscine jacuzzi hammam et sauna avec vu sur la forêt, accessible aux enfàts à certaines heures, le matin visite du poulailler et calin aux furets de l'hôtel et présentation de fauconnerie tous oes jours à 10h. Il y a aussi un terrain de croquet, un troupeau de daims et des hectares de balades, C'est cher, même si c'est assez conforme au tarif d'un 5 étoiles et il y.a beaucoup de chambres et donc pas mal de clients, on perd un peu le côté service exclusif type relais chateau mais ça reste de très bon niveau. Le petit-déjeuner est excellent mais là aussi en supplément. La brasserie nous a moins convaincue, notamment le service et le rapport qualité-prix. Ça reste une très belle expérience à vivre en famille.
Séjour de 1 nuit en août 2018

10/10 Excellent

christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
superbe endroit et un personnel exemplaire
un lieu a vraiment séjourné le cadre le personnel tout est parfait un lieu ou vraiment sejourné
Séjour de 2 nuits en juillet 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Magnifique!
Tout est vraiment bien sauf que ds la chambre 55, une vibration intense ds le mur viens interférer ds la qualité de notre sommeil! Le guide, Mark, pour le tir aux pigeons d'argile est extrêmement compétant et très intéressant dans ses commentaires.

8/10 Bien

Clive

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic stately home with lovely gardens. We had the cheapest room on the third floor and it was fine. The evening meal was ok but not fantastic. There is plenty to do and must be a golfers paradise. The ground floor rooms were magnificent
Séjour de 1 nuit en mai 2024

10/10 Excellent

Andreas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ingrida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel! Surroundings and hotel itself are stunning. Staff very friendly and accommodating. Very dog friendly. The only downside is that food could be better especially breakfast!
Séjour de 3 nuits en mars 2024

8/10 Bien

Cameron

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We found the Bovee castle hotel, and surrounding grounds absolutely delightful! The staff were friendly and attentive, and there was an error of elegance through most of the facility. We were far less impressed however with the available dining in the bistro. While the staff were still friendly, the food was uninspiring bordering on mediocre. This restaurant lacked any of the field of elegance. The characterized the rest of the hotel and almost seemed not to fit. There's a second, far more elegant dining room, but that facility was not open, so we can't speak to it.
Séjour de 1 nuit en mars 2024

10/10 Excellent

SHAIMA

Les points forts : Propreté
Séjour de 1 nuit en mars 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really lovely stay
Really enjoyed our brief stay at Bovey Castle. The location was fabulous, the staff were lovely and couldn't have been more helpful. Didn't want to leave!
Séjour de 1 nuit en février 2024
Réponse de Reservations Team le 20 févr. 2024
Thank you for your kind words, we really appreciate it.Hoping to welcome you to Bovey Castle again in the future

10/10 Excellent

Jacobus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is quite rare to be met with so much enthusiasm and friendliness from each and every member of staff during our stay. The hotel is in a lovely settling and oozes atmosphere and luxury. We particularly loved the pool where we could relax undisturbed. We had dinner in both restaurants and enjoyed the food (and service) very much. All in all, every single aspect of our stay is rated 5 star; a superb experience!
Séjour de 2 nuits en février 2024
Réponse de Reservations Team le 13 févr. 2024
Thank you so much for your kind words, this will be shared with the entire team.We hope to be able to welcome you to Bovey Castle again soon.

2/10 Horrible

Emanuele

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our recent experience with Bovey Castle was deeply disappointing. We had our reservation cancelled abruptly because we were bringing our cat, despite having no such issues in the past. The Deputy General Manager's handling of the situation lacked any personal communication or courtesy, leaving us feeling utterly disregarded as guests. This incident raises serious concerns about the hotel's customer service. As a result, l urge fellow cat lovers and pet owners to reconsider patronizing this hotel. It's crucial to support establishments that value all their guests, including those with furry companions.
Séjour de 2 nuits en février 2023
Réponse de Reservations le 27 févr. 2024
Emanuele, this is not strictly true is it?In February 2023 you came to stay without advising about your pet; feline or otherwise. You simply arrived with your cat. We allowed the stay to go ahead as a gesture of goodwill but you were told, on departure, that you would NOT be allowed to bring him/her again. For February 2024 you booked via our website and indicated you were bringing a dog. Only when we asked for breed/age and name did you admit it was your cat. You were advised again, that your cat would not be allowed in the hotel and were offered free amendment or cancellation - you asked US to cancel your stay.

10/10 Excellent

JON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were fantastic from the front desk to restaurant service. They have it right.
Séjour de 5 nuits en janvier 2024
Réponse de Reservations Team le 5 févr. 2024
Thank you so much for your kind words. We really apprciate it.Hope to welcome you back again soon.

8/10 Bien

Alexander

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Very nice hotel with lots of good activities. The food was good and the hotel itself very nice. The only comments I would make was the service was pretty terrible in the bar and lounge area, slow not too friendly and I had to ask 3 times where my order was, no real apology. The spa is nice but the pool area very dated.
Séjour de 2 nuits en janvier 2024
Réponse de Reservations Team le 30 janv. 2024
Thank you for your comments Alexander, those concerning bar and lounge service and the pool have been forwarded to the relevant departments.

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous Stay
It is a wonderful place and so relaxing and the energy is wonderful. All the staff are so lovely and helpful making the stay even better. The food and the room were fantastic.
Séjour de 2 nuits en décembre 2023
Réponse de Reservations Team le 30 janv. 2024
Thank you for your top marks Stuart, we look forward to welcoming you to Bovey Castle again soon.

10/10 Excellent

Sophie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely loved our stay. The hotel is just beautiful inside and out. Would highly recommend.
Séjour de 2 nuits en décembre 2023
Réponse de Reservations Team le 30 janv. 2024
Thank you for your 5 stars Sophie, we hope to welcome you to Bovey Castle again soon.

10/10 Excellent

Olivia

Séjour de 1 nuit en décembre 2023
Réponse de Reservations Team le 30 janv. 2024
Thank you for your 5 stars Olivia, we hope to welcome you to Bovey Castle again soon.

10/10 Excellent

Val, Lake Forest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic. Amazing restaurant. Rooms are modern but castle is period and incredible on the first floor.

10/10 Excellent

stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful
The staff - every one of them - were unbelievably friendly and helpful. Nothing was too much trouble. We’ve stayed at Bovey before so know how breathtaking, beautiful and serene it is -oozing with charm and class. But it is the staff who make stays memorable, The receptionists, waiting staff - everyone contributed hugely to an enjoyable stay. The food was good and despite almost continuous rain - we throughly enjoyed our stay,
Séjour de 2 nuits en octobre 2023
Réponse de Reservations Team le 31 oct. 2023
Good morning Stephen,Thank you for your review, we do try to make sure stays are perfect, unfortunately we cannot control the weather :-) We look forward to welcoming you back to Bovey Castle again soon.

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet in middle of nowhere
Séjour de 2 nuits en octobre 2023
Réponse de Reservations Team le 16 oct. 2023
Thank you for your score, so glad you found us a peaceful retreat.

10/10 Excellent

istem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Reservations Team le 16 oct. 2023
Thank you for this excellent score, so glad you enjoyed your stay! We look forward to welcoming you to Bovey Castle again.

10/10 Excellent

Linda

Séjour de 1 nuit en septembre 2023
Réponse de Reservations Team le 2 oct. 2023
Good morning Linda, Thank you for your score!So glad you enjoyed your experience.

10/10 Excellent

Charlotte

Séjour de 2 nuits en septembre 2023
Réponse de Reservations Team le 15 sept. 2023
Thank you Charlotte, so glad you enjoyed our stay!

10/10 Excellent

Lian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Another lovely stay at Bovey
There is plenty of space to relax at Bovey, from numerous lounges, seating areas, a bar, two terraces, and two restaurants. There is a lovely spa and a large swimming pool with a jacuzzi one end and a sauna. All staff were happy and polite and nothing was too much trouble for them. We had no long wait times for our food (we ate in both restaurants) and waiters regularly attended the terrace areas to take drink/food orders, though you can order directly from the bar if you wish. We have stayed at Bovey several times and enjoyed each occasion and will be returning.
Séjour de 3 nuits en septembre 2023
Réponse de Reservations Team le 11 sept. 2023
Thank you for your review, much appreciated.We look forward to welcoming you to Bovey Castle again soon

10/10 Excellent

Bernhard

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Reservations Team le 11 sept. 2023
Thank you so much!!

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Reservations Team le 29 août 2023
Thank you for this, so glad you enjoyed your stay!

10/10 Excellent

Jastej

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sublime
hotel grounds are amazing night views and walks amazing, third visit and love it. The golf is great too.
Séjour de 2 nuits en août 2023
Réponse de Reservations Team le 21 août 2023
Hi Jastejso glad you enjoyed your stay again!We look forward to welcoming you back soon

10/10 Excellent

Gary

Séjour de 3 nuits en juillet 2023
Réponse de Reservations Team le 18 août 2023
Hi Gary, thank you. So glad you enjoyed your stay

6/10 Satisfaisant

Enid

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Unique castle history and architecture. Poor dining service and rooms that need renovation.
Séjour de 4 nuits en août 2023
Réponse de Reservations Team le 15 août 2023
Good afternoon Enid,thak you for your kind words about the history and building, I will make sure your comments about dining service and decor are passed on to the relevant teams.

10/10 Excellent

Sheree, Yass

Séjour de 2 nuits en août 2023
Réponse de Reservations Team le 26 août 2023
Good morning Sheree, so glad you enjoyed your stay!

8/10 Bien

Nina

Séjour de 2 nuits en août 2023
Réponse de Reservations Team le 4 sept. 2023
Thank you

6/10 Satisfaisant

Philip

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Good from far and far from really good
Die Location ist super, allerdings in die Jahre gekommen. Der Service ist tragisch und gefolgt von einem wirklich bedauerlichen Frühstück.
Séjour de 1 nuit en juillet 2023
Réponse de Reservations Team le 4 août 2023
I am so sorry that service did not live up o our usual 5* standards. Your comments will be passed to the relevant teams

10/10 Excellent

Vivienne, Cape Coral

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What an amazing place to stay. Every staff member we went was friendly and helpful. The food in both restaurants was fabulous. Very romantic place. Highly recommend.
Séjour de 2 nuits en juillet 2023
Réponse de Reservations Team le 4 août 2023
Thank you, so glad you enjoyed your stay

10/10 Excellent

Jackie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic stay at Bovey Castle everything was perfect. The dining was particularly amazing. All of the staff were courteous, and nothing was too much trouble
Séjour de 1 nuit en juillet 2023
Réponse de Reservations Team le 24 juil. 2023
Thank you so much!So glad you enjoyed your stay.

10/10 Excellent

Peter Cristian

Séjour de 2 nuits en juillet 2023
Réponse de Reservations Team le 15 juil. 2023
Thank you, so glad you enjoyed your stay

6/10 Satisfaisant

john, Newquay

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
food was just average for dinner and best average for breakfast disappointed in the food
Séjour de 1 nuit en juin 2023
Réponse de Reservations Team le 11 juin 2023
Thank you for your comments.

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Reservations Team le 7 juin 2023
Thank you, so glad you enjoyed your stay!

10/10 Excellent

Christopher

Séjour de 3 nuits en mai 2023
Réponse de Reservations Team le 19 juin 2023
Thank you, so glad you enjoyed your stay

8/10 Bien

Robin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful setting in a lovely building. However for a 5 star hotel the room/bathroom fittings were not in tip top condition. The restaurant service was good but not excellent- we seemed to be being served by more than one waiter and asked for our order after it had already been taken. Food was good but steak slightly overcooked- hence only 4/5
Séjour de 1 nuit en mai 2023
Réponse de Reservations Team le 29 mai 2023
Thank you fro your review.I have passed your comments to the relevant heads of department.

10/10 Excellent

Andrew, Croydon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A beautiful manor house with wonderful ambience and facilities. The option to make your stay as relaxing or as active as you prefer. All options are catered for. The staff are very attentive and courteous, nothing was too much bother. Would recommend Bovey Castle for those wanting to enjoy a very welcome escape and to explore the nearby areas.
Séjour de 5 nuits en mai 2023
Réponse de Reservations Team le 22 mai 2023
Thank you, so glad you enjoyed your stay

10/10 Excellent

Peter

Séjour de 1 nuit en mai 2023
Réponse de Reservations Team le 22 mai 2023
Thank you, so glad you enjoyed your stay

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté et personnel et service
Restaurant and staff were excellent. Rooms were mediocre - tv barely worked, little to no hot water, drains worked slowly. Tho was supposed to be a premium room too. Way too expensive for the poor quality.
Séjour de 2 nuits en avril 2023
Réponse de Reservations Team le 22 mai 2023
So sorry that your room did not meet your expectations nor our usual high standards.I do hope you made these issues known to staff during the stay.Kindest regards

10/10 Excellent

Lady Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Reservations Team le 12 avr. 2023
Thank you

10/10 Excellent

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An amazing place to stay with friendly and very polite staff will be staying again !
Séjour de 1 nuit en mars 2023
Réponse de Reservations Team le 20 mars 2023
Thank you!We look forward to welcoming you back soon!

8/10 Bien

Nikki

Séjour de 1 nuit en mars 2023
Réponse de Reservations Team le 21 mars 2023
Thank you

10/10 Excellent

Helen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have had a few visits here and never been dissatisfied with any aspects
Séjour de 1 nuit en février 2023
Réponse de Reservations Team le 20 mars 2023
Thank you!We look forward to welcoming you back soon!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing
Booked 2 rooms for an overnight stay to celebrate a friends 60th. One room was so hot all the windows had to be opened and the other was too cold. No way of controlling room temp is not what one would expect of a 5 star hotel. Our bathroom shower was tepid and the bathroom freezing cold. The carpet in our bedroom, below the window, was not fitted correctly with the griprod exposed. As a result of this my wife received a minor cut to her toe whilst closing the curtains to retain more heat in the room. When we checked in I thought that the receptionist had either a very important meeting to attend or needed the toilet urgently, due to the fact that hotel information was rattled off so quick it made my head spin. You cannot order drinks at the bar they are all served at your table plus a £6.95 service charge every time, nothing explained about this. Also a discretionary service charge of £10.00 per day, again not explained, but just added to the bill making you feel obliged to pay it and too embarrassed to refuse it. The room was also above hotel entrance and from the early hours doors could be heard opening and closing making for a very disturbed sleep . When checking out and mentioning the poor shower and my wife cutting her toe due to the badly fitted carpet I felt that the apology was very poor and insincere. On the positive side the spa and pool were nice and the food in the Brasserie was exceptional. So on checking in check your room first.
Séjour de 1 nuit en janvier 2023
Réponse de Reservations Team le 12 avr. 2023
thank you

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mixed feelings
Mixed feelings. Parts of the hotel experience live up the 5* ranking others didn’t. The restaurant was amazing; food and service superb and generally the staff and standards were great, not necessarily exceptional though. Our bedroom, whilst serviced, wasn’t resupplied and fruit left overs remained for the entirety of our stay. Checking out. Our bill was in error by several hundred £ with double billing and simple errors. Over £150 of service fees had been added for one evening meal and drinks on two occasions in the bar…
Séjour de 2 nuits en février 2023
Réponse de Reservations Team le 20 mars 2023
Thank you for your review, your comments have been noted and passed to all the teams.