Bar à cocktails, vue sur l'océan, ouvert certains jours
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Avis sur The Roker Hotel, BW Premier Collection

4 out of 5
The Roker Hotel, BW Premier Collection
Roker Terrace, Sunderland, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 272 avis sur 654." "
Note des voyageurs de 8 (Bien), d’après 233 avis sur 654." "
Note des voyageurs de 6 (Satisfaisant), d’après 94 avis sur 654." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 654." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 654." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Yannick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle vue sur bord de mer à Sunderland
Hôtel agréable en bord de mer à Sunderland

8/10 Bien

Anonymous

Les points forts : Propreté et personnel et service
Well located (in front of the
Well located (in front of the sea). Two restaurants (Italian and Thai/Chineese) + Pub. Nevertheless rooms are noisy (shower of my neighboor at 4h00 am !), quite hot (no air conditionner), and narrow.

10/10 Excellent

Stuart

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room with a view over the beach. Lovely bar with good food.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Pauline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very helpful
Séjour de 1 nuit en mai 2024

8/10 Bien

Donald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location across the street was the North Sea with pier and lighthouse.
Séjour de 1 nuit en avril 2024

8/10 Bien

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed ourselves the staff where amazing and the food was fantastic, highly recommended the fish and chip friday for 2 only thing that put us off was the long walk to the basement hotel rooms which you also hear the pipework in use when others are using water, apart from that the room itself was fantastic with nice amenities but for the price we paid could have been slightly better, thank you for the loverly stay we cant wait to return
Séjour de 1 nuit en avril 2024

10/10 Excellent

Stephen

Séjour de 7 nuits en mars 2024

8/10 Bien

Will

Séjour de 1 nuit en mars 2024

10/10 Excellent

Stefan

Great breakfast friendly staff. Room had a magnificent ses view
Séjour de 3 nuits en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

Toni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing view
Beautiful room. Was a little rip in carpet where the floor raises a bit, bit of a hazard. Tv wasnt in center of the small wall it was mounted on but thats just my ocd kicking in. Overall a great nights stay. Did ask the night porter to help me up to room with luggage as i had a drink from the bar and 2 cases. He said ok but then just went back and sat at his computer. Im not sure if there was a bit of a language barrier. Think i had half a drink left by the time i got to my room. But a lovely stay with a smashing view. Will definitely be back.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant stay
Pleasant stay with my son. Quiet and with multiple food options. Not far from town with free parking. Rooms with a bit of character. Italian restaurant next door dealt with or allergies well.
Séjour de 3 nuits en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

John

Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

Gary

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The outside doesn't do the inside justice. lovely hotel, great bar, will visit again.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight
Everything was first class Room was clean and tidy Food was excellent The staff were great
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

4/10 Médiocre

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not as good as usual
I usually enjoy my stay at the Roker Hotel but my ground floor room was chilly as there was no heating in it and there was no wifi signal at all… in fact I couldn’t get 4G either which meant I could do my work in my room.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. In the event that you do stay with us in the future, please feel free to contact us to request a specific room or location, we will be more than happy to accommodate these requests.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

Dawn

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Great experience, very friendly,
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

2/10 Horrible

Michelle

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not book this hotel
Manager took £150 from credit card that was used for the deposit. Stating that the lads had been smoking in the room. The lads who stayed there do not smoke. Beware of this scam as they then refuse to refund.
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We understand the distress that a transaction like this can cause, however our housekeeping team thoroughly inspect each room in our property. If it is deemed a strong enough odour in the room then these charges do apply.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 Bien

Mohammed

Les points forts : Propreté et personnel et service
Friendly staff, clean hotel.
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 Excellent

Mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location, really friendly, helpful staff. Good amenities, will use again
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

6/10 Satisfaisant

Paul

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 Bien

Miranda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very handy, very good breakfast.
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 Bien

Chris

Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 6 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 Bien

Karlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best pillows ever!
Best pillows ever, however on going I tot the room there was a strong smell of weed, as it was midnight we didn’t tell staff til the morning but they were aware as other guests had said the same.front desk staff were really good and helpful, room was good other than above.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Rumen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Had a great visit to this hotel staff were fabulous and would really like to give a big shout out to the member of the cleaning team as we could not find our car key but a staff went above and beyond to stop it spoiling our stay thank you so much
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Judith

Séjour de 2 nuits en décembre 2023

6/10 Satisfaisant

jbrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Don't stay sat if wanting quiet nights
On arrival check in was ok , went to see room , tiny , went back to desk and explained I didn't book the ( small comfort room ) but a normal double , was told not much difference ! , asked if we could pay to upgrade , desk manager said we could upgrade and pay for one night which was kind of him , then told us would be a disco that night until 11.30 ish , unfortunately wish we had been made aware before booking as we were unable to cancel booking and get refund as already checked in , Room was better but not a very large room, we went down to restaurant and had a wonderful meal , best part of hotel the food was great Unfortunately on returning to room disco had started and omg !! The noise was horrendous , room was directly above bar and was like we were in disco , extremely loud with massive base , could not listen to TV , nor get to sleep , went on till almost midnight , at one point told husband I wanted to leave hotel , Breakfast on the Sunday was buffet style and ran out of hot food twice , out for day on returning to room was a bug on bed , did tell desk on checkout , was asked to email pic over but not heard anything from them ! Breakfast Monday morning was served , if you're hungry then it's not going to fill you , Literally one of each item , sausage , egg , bacon , beans ,only half tomato,, the Xmas decs were lovely which was nice to see , Overall nice hotel ,restaurant meals were lovely , need to let you know on booking if disco etc
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Denise

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, stayed for wedding , staff lovely , room great just a little the hot side breakfast lovely, would definitely return again 😀
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Adam

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Stephen

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We liked everything but the food. Really stunted/limited choice. Same menu lunch and evening. 2nd night had steak pie, I've bought better ones in Lidl, it was dry, hard over cooked. Veg were so obviously done in microwave, like chewing rubber. We went as a couple but ended up eating separately as we had to wait for a second serving, not much better than first. After paying good money for half board expected better than that. Ill not be staying there again, sad, because rooms were excellent. Perhaps separate menus and a decent, experienced chef would help
Séjour de 2 nuits en novembre 2023

2/10 Horrible

Kemal

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oda temizliği yapılmıyor.ve oda çok küçük.tuvalet girişi yatakla bitişik durumda partneriyle kalan birisi için ciddi bir challenge.hiç memnun kalmadım.kesinlikle gidilmemesi gereken bir otel.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

NM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I WILL RETURN
Great location, easy fast friendly check in Clean room with comfy bed Great bar with good food. Breakfast was excelent. Feindly helpful staff
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023

8/10 Bien

Jonathan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Beccy

Voyage en famille
Les points forts : Personnel et service
The bar area was very nice, lots of seating but not overcrowded. Nicely buzzing atmosphere. The room however, was a bit dated, there was a stained cover on the bed. But the bed and pillows were comfy.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jeremiah

Séjour de 2 nuits en octobre 2023

10/10 Excellent

colin

Les points forts : Propreté et personnel et service
Very friendly & professional staff.!
Séjour de 11 nuits en octobre 2023

8/10 Bien

Heath

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bathrooms need updating, but a fabulous hotel.
Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

Iain

Séjour de 2 nuits en octobre 2023

8/10 Bien

david

Voyage en famille
Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Niveditha

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I had good experience. Friendly staff. Room service was good.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Ian

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An interesting hotel for an overnight business trip. Staff were very friendly, received a complimentary drink, room & decor wasn't the usual bland chain hotel. Would definitely stay here again.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Really lovely location and well kept. Very good value for money
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Natalie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was lovely right on the beach front with a fantastic view of the pier. Staff were very polite and welcoming. Will be staying again
Séjour de 1 nuit en septembre 2023

8/10 Bien

J Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quirky
Overall excellent. The room was small but lovely. Downsides… access, upstairs and downstairs, was rather awkward and the WiFi did not work.
Séjour de 2 nuits en septembre 2023