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Avis sur The Gibside Hotel

3.5 out of 5
The Gibside Hotel
Front Street, Whickham, Newcastle-upon-Tyne, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 260 avis sur 524." "
Note des voyageurs de 8 (Bien), d’après 196 avis sur 524." "
Note des voyageurs de 6 (Satisfaisant), d’après 50 avis sur 524." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 524." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 524." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Anne

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Reception was nice, but very badly situated. Very limited free parking spaces. Rooms are very dated. Room was only accessible via stairs. Tea & coffee making facilities - spoons were dirty. Lack of toilet roll in room. Stairwell hand rail was sticky and dirty. Breakfast was lovely. But again cutlery was dirty, tea stains on teaspoon. Used packets of sugar left on the table. Bar staff were good. Not enough staff in breakfast restaurant.
Séjour de 1 nuit en mai 2024
Réponse de jb le 27 mai 2024
Our sincere apologies

10/10 Excellent

Annamaria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is lovely, with good size rooms and beds, in a quiet location in a very nice village. The bathroom was newly refurbished with excellent water pressure and the heating was working very well. We found the staff very helpful and kind. I cannot comment on the breakfast because we didn't have any breakfast. Excellent value for money.
Séjour de 1 nuit en mai 2024
Réponse de JB le 23 mai 2024
Thank you for your kind review. We are pleased you enjoyed your time with us and hope to see you again soon

10/10 Excellent

Wendy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a lovely stay at the Gibside Hotel
Séjour de 1 nuit en mai 2024
Réponse de JB le 23 mai 2024
Thank you for your kind review. We hope to see you again soon

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay - rooms clean and comfortable. Great full English breakfast
Séjour de 1 nuit en avril 2024
Réponse de jb le 8 avr. 2024
Thank you. We hope to see you again soon

10/10 Excellent

Kate

Séjour de 1 nuit en mars 2024
Réponse de jb le 22 avr. 2024
Thank you

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en mars 2024
Réponse de jb le 2 avr. 2024
Thank you

10/10 Excellent

Antony

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s our go to hotel near Newcastle close to metro 10 mins to centre Bar and food is good Plenty of other places to eat within walking distance Staff are helpful and pleasant Breakfast cooked to order and very good quality
Séjour de 3 nuits en mars 2024
Réponse de jb le 26 mars 2024
Thank you so much. We look forward to seeing you again soon

10/10 Excellent

adrian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😀
Séjour de 1 nuit en mars 2024
Réponse de JB le 11 mars 2024
Thank you

6/10 Satisfaisant

Simon

Voyage en couple
Les points forts : Équipements
Very dated hotel that at best is average. I worked here 30 years ago and it’s barely changed since then. Definitely expect more these days, even simple things like sockets next to the bed and a fan in the bathroom!
Séjour de 1 nuit en mars 2024
Réponse de JB le 11 mars 2024
We are sorry that you were disappointed

10/10 Excellent

Leanne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean. Staff were friendly. Definitely stay here again
Séjour de 1 nuit en mars 2024
Réponse de jb le 4 mars 2024
Thank you, we look forward to seeing you again soon

10/10 Excellent

Ronnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All round great place to stay,extremely nice and helpful. Would definitely stay again.
Séjour de 1 nuit en mars 2024
Réponse de jb le 4 mars 2024
Thank you. We look forward to seeingy you again soon

10/10 Excellent

Urmila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de jb le 27 févr. 2024
Thank you. We hope to see you again soon

8/10 Bien

John

Séjour de 2 nuits en février 2024
Réponse de jb le 20 févr. 2024
Thank you.

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would definitely return.
Friend staff. Clean hotel amd comfortable hotel. Not a issue but bedroom could do with being updated. Bed is 2 pushed together and can fell the gap.
Séjour de 1 nuit en février 2024
Réponse de jb le 12 févr. 2024
Thank you for your review. We hope to see you again soon

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en novembre 2023
Réponse de jb le 6 févr. 2024
Thank you

10/10 Excellent

Chris

Séjour de 2 nuits en janvier 2024
Réponse de jb le 7 févr. 2024
Thank youWe hope to see you again soon

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de jb le 7 févr. 2024
Thank you

6/10 Satisfaisant

Zoe

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de jb le 7 févr. 2024
Thank you

8/10 Bien

Antony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de jb le 7 févr. 2024
Thank yoou

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de jb le 7 févr. 2024
Thank you

10/10 Excellent

laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are amazing especially sally, such a lovely girl and works really hard!
Séjour de 1 nuit en décembre 2023
Réponse de JB le 7 févr. 2024
Thank you

6/10 Satisfaisant

Rod

Séjour de 1 nuit en décembre 2023
Réponse de jb le 7 févr. 2024
Thank you

8/10 Bien

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de jb le 7 févr. 2024
Thank you

10/10 Excellent

Kez

Séjour de 1 nuit en novembre 2023
Réponse de jb le 7 févr. 2024
Thank you

6/10 Satisfaisant

Josh

ok but not ok
took it for a few hours sleep pre flight , decent hotel for a few hours wouldnt recommend whole time , its advertised near the airport , but only way to get to airport is a 30 pounds taxi
Séjour de 1 nuit en décembre 2023
Réponse de jb le 5 déc. 2023
Thank you

10/10 Excellent

Rob

Voyage en couple
We use The Gibside every time we come up to the North East. It’s close by where we meet friends for food and drink. The price we pay is always competitive. The staff are always friendly. Bar food and breakfast always spot on.
Séjour de 1 nuit en décembre 2023
Réponse de jb le 5 déc. 2023
Thank you for the review.We hope to see you again soon

8/10 Bien

DEREK

Séjour de 1 nuit en novembre 2023
Réponse de jb le 7 févr. 2024
Thank you

10/10 Excellent

Antony

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s my go to hotel when we are in the Newcastle area lots of food options in Whickham The hotel has its own bar with food which is good Easy access to metro centre and the road network
Séjour de 1 nuit en novembre 2023
Réponse de jb le 28 nov. 2023
Thank you for taking the time to review our hotel.We hope to see you again soon

10/10 Excellent

Antony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en novembre 2023
Réponse de jb le 28 nov. 2023
Thank you

8/10 Bien

Carol

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel staff very helpful friendly and respectful . Clean and comfy room. However the bathtub/shower was awkward and unsafe for accessability. Safe did not work in spite of staffs best efforts. Dining staff in both venues excellent as were the meals.
Séjour de 4 nuits en novembre 2023
Réponse de jb le 21 nov. 2023
Thank you for taking the time to post a review.We hope to see you again in the future

6/10 Satisfaisant

Judith

Les points forts : Propreté
Convenient location for what we needed . No food after 6pm on a Sunday was disappointing. Lighting in rooms is very gloomy . Bath plug didn’t work . Staff were very friendly and helpful
Séjour de 2 nuits en novembre 2023
Réponse de jb le 21 nov. 2023
Thank you for taking the time to review our hotel.Food is served until 9pm every evening with the exception of a Sunday. We apologise for your disappointment and hope to see you again in the future.

10/10 Excellent

Steven

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de jb le 20 nov. 2023
Thank you for your review.We hope to see you again soon

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nov. 2023 4-night Stay
Stayed overnight on a B&B basis for 4 nights to assist with a house move. Very nice hotel and super friendly and very polite staff. Great breakfasts. A very pleasant stay. Highly recpmmended. Many thanks.
Séjour de 4 nuits en novembre 2023
Réponse de jb le 16 nov. 2023
Thank you so mcuh for your kind review.We hope to see you again soon

4/10 Médiocre

Danielle

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wouldn’t stay again not a good experience
We stayed here on a visit to see family over the weekend and I have to say it wasn’t a pleasant experience. Room - The room wasn’t clean - we both got covered in bites! Room was really dusty. Toilet was blocked. Plug in bath didn’t work, wouldn’t open to let water out so had to force plug out. Safe didn’t work Staff- we had a maintenance man just walk in whilst we were in bed in the room, luckily I wasn’t fresh out shower or getting ready as was embarrassing!!! Didn’t knock, nothing just walked straight in and in to our bathroom as they were trying to figure out where a leak was coming from on another floor (not ours). Could have been very embarrassing!! Room service - called for room service one evening for bottles of water to be told no as it needs to be agreed with reception?? Reception hadn’t made us away of this, nor was there any information on this in the room. Lifts - no lifts not great for suitcases on top floor or anyone that can’t lift or access. Breakfast- paid extra for this - DO NOT bother it was disgusting, bacon was crunchy undercooked. Hash brown was DRIPPING in oil! Bar- Hotel bar was nice, staff on the bar were friendly. Overall the hotel is very dated, smells of smoke, seriously needs updating!! Could be lovely place with some TLC.
Séjour de 2 nuits en novembre 2023
Réponse de jb le 13 nov. 2023
We apologise for your disappointment and we assure you that this will be investigated as do not normally receive complaints of this nature.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fab night away
Last minute break away. Lovely friendly staff. At breakfast you feel like your part of the family. We have booked it again as our airport hotel in a couple of weeks. The only thing that confused us was the parking as its close to another car park.
Séjour de 1 nuit en novembre 2023
Réponse de jb le 9 nov. 2023
Thank you for the kind review.We look forward to seeing you again in two weeks

10/10 Excellent

Russell

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
Séjour de 1 nuit en octobre 2023
Réponse de jb le 31 oct. 2023
Thank you.We are pleased you enjoyed your stay and hope to see you agin soon

10/10 Excellent

Sean

Séjour de 1 nuit en octobre 2023
Réponse de jb le 30 oct. 2023
Than you so much, we are pleased that you enjoyed your stay

10/10 Excellent

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best value just outside the city of Newcastle.
A perfect stay made by excellent service, food and accommodation.
Séjour de 3 nuits en octobre 2023
Réponse de jb le 26 oct. 2023
Thank you so much.We hope to see you again soon

10/10 Excellent

Teresa Anne

Séjour de 1 nuit en octobre 2023
Réponse de jb le 25 oct. 2023
Thank you and we hope to see you again soon

6/10 Satisfaisant

Norma

Les points forts : Personnel et service et confort de la chambre
The first room we were offered smelt strongly of smoke … receptionist changed out too. And was very apologetic … The room is large but quite dated …
Séjour de 2 nuits en octobre 2023
Réponse de jb le 19 oct. 2023
Apoligies for the smell of smoke. All of our rooms are non smoking but occasionally a guest does smoke in the room.

6/10 Satisfaisant

Sally

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Refurbishment required
The receptionist was not welcoming or freindly when we checked in and out. This was about my 6th stay as my son lives in the area. The hotel is looking very tired and tatty. Breakfast was ok. The hotel is very clean.
Séjour de 1 nuit en octobre 2023
Réponse de jb le 17 oct. 2023
We apologise that you were disappointed in your stay.

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de jb le 28 sept. 2023
Thank you.We hope to see you again soon

8/10 Bien

DAVID

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are helpful and friendly,convenient for restaurant’s and Blaydon rugby club.
Séjour de 3 nuits en septembre 2023
Réponse de jb le 28 sept. 2023
Thank you

2/10 Horrible

Michelle

Séjour de 1 nuit en septembre 2023
Réponse de jb le 16 oct. 2023
Please let us know what the problem was to give us 1

10/10 Excellent

wiam

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Séjour de 2 nuits en septembre 2023
Réponse de jb le 24 sept. 2023
Thank you.We hope to see you again soon

8/10 Bien

Stacey

Les points forts : Personnel et service et confort de la chambre
Good value for a Saturday night
First time staying at this hotel, as our original accommodation fell through quite last minute, and for a Saturday night it was one of the most reasonable price wise compared to city centre prices that were more than double. We were staying on the top floor which meant walking up 40 steps so that's something for anyone to consider if stairs are an issue. Decor and amenities in the room were a little dated but as we were only there for one night it wasn't too much of an issue. Bed was comfy enough, though could've done with extra pillows as an option, and the room was generally clean but the bathroom was noticeably a bit dusty and had a few rogue hairs on the skirting, but nothing major. Only comment I'd make is the amenities in the bathroom are single use (soap, shower gel, plastic cup etc), not sure if these were put in place during covid, but it'd be nicer to see these replaced with multi-use alternatives if/where possible. Overall, it was a pleasant enough place to stay. Minimal hotel parking but there's public carpark just next to it which is fairly inexpensive and free on Sundays. Nice and quiet, only a short drive from the city centre, and easy to get to from the A1. Wouldn't hesitate to stay again in future.
Séjour de 1 nuit en septembre 2023
Réponse de jb le 19 sept. 2023
Thank you

10/10 Excellent

Justine

Séjour de 1 nuit en septembre 2023
Réponse de jb le 19 sept. 2023
Thank you

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short stopover.
Nice hotel, lovely staff and comfortable rooms. Excellent food in the Lounge bar. Fish and chips was amazing! Only gripe was there was an irritating whirring noise all night from an air con or fan unit somewhere.
Séjour de 1 nuit en septembre 2023
Réponse de jb le 18 sept. 2023
Thank you for your kind review.We hope to see you again soon

10/10 Excellent

Thomas

Séjour de 1 nuit en septembre 2023
Réponse de jb le 18 sept. 2023
Thank you for taking the time to review our hotel.We are pleased that you enjoyed your stay and hope to see you again soon

4/10 Médiocre

Rosamund

Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de jb le 14 sept. 2023
We are sorry that you were disappointed on this occasion.We hope you will consider staying with us again in the future.