Avis sur Sandman Signature Newcastle Hotel
Sandman Signature Newcastle Hotel
Gallowgate, Newcastle-upon-Tyne, England
Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
6 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de Deborah - Senior Guest Service Manager le 7 août 2022
Hello evelyne,
Thank you for your review!
It is great to see you enjoyed your recent stay with us and we hope to have the opportunity to welcome you back again soon.
Kind Regards,
Deborah - Senior Guest Service Manager
8/10 Bien
Eliott
19 déc. 2021
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Eliott
Séjour de 1 nuit en décembre 2021
Réponse de Deborah - Senior Guest Service Manager le 20 déc. 2021
Dear Eliott,
Thank you for your recent review.
It looks like you enjoyed your recent stay with us and we hope we can welcome you back again soon!
Kind Regards,
Deborah - Senior Guest Service Manager
10/10 Excellent
Bernadette
23 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Escapade hivernale à Newcastle
Bernadette
Séjour de 2 nuits en décembre 2018
10/10 Excellent
FRANCOIS
22 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente literie
FRANCOIS
Séjour de 1 nuit en octobre 2018
8/10 Bien
Olivier
19 oct. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pratique et comfortable
Olivier
Séjour de 2 nuits en octobre 2018
8/10 Bien
Iain
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iain
Séjour de 2 nuits en mai 2024
Réponse de Lauren | Guest Service Agent le 26 mai 2024
Dear Iain, Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us in Newcastle. We apologize for any inconvenience caused by the room not being turned over after the first night. Our housekeeping services are provided on a request basis to ensure your privacy and comfort. Should you need housekeeping during your next stay, please don't hesitate to let us know. We're glad the extra towels were helpful, and we hope to welcome you and your partner for a more seamless experience in the future. Safe travels!Best Wishes,
10/10 Excellent
Stefan
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stefan
Séjour de 1 nuit en mai 2024
Réponse de Lauren - Guest Service Agent le 10 mai 2024
Dear Stefan,Thank you very much for your kind words!We really appreciate when guests take time out of their day to leave us some feedback. I am glad to see you enjoyed our location and found our hotel lovely. It was a pleasure having you stay with us and we hope to welcome you back with us again soon!Best Wishes,
10/10 Excellent
Phil
Voyage en famille
29 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Phil
Séjour de 1 nuit en avril 2024
Réponse de Lauren - Guest Service Agent le 30 avr. 2024
Dear Phil, Thank you for your feedback! We're glad to hear that you found the hotel very nice. However, we apologize for any inconvenience caused by the early morning noise from the building work at the back of the hotel. We understand how important a peaceful stay is, and we appreciate your understanding. If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We hope to welcome you back soon.Best Wishes,
8/10 Bien
James
26 avr. 2024
Les points forts : Personnel et service
James
Séjour de 1 nuit en avril 2024
Réponse de Lauren - Guest Service Agent le 30 avr. 2024
Dear James, Thank you for your lovely review! We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. If there's anything specific you'd like to share with us please don't hesitate to let us know. We hope to welcome you back again in the future!Best Wishes,
10/10 Excellent
mark
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mark
Séjour de 1 nuit en avril 2024
Réponse de Lauren - Guest Service Agent le 22 avr. 2024
Dear Mark, Thank you for your kind words about our hotel and the breakfast experience. We're delighted to hear that you found our hotel superb and enjoyed the awesome breakfast. However, we're truly sorry to hear that you encountered difficulties with the service from the restaurant staff during other meals. Providing excellent service is important to us, and we apologise for any inconvenience this may have caused. Your feedback is valuable, and we'll address this issue with the relevant team to ensure a better experience for our guests in the future.We appreciate your understanding and hope to welcome you back for another amazing stay.Best Wishes,
8/10 Bien
Nick
8 avr. 2024
Nick
Séjour de 1 nuit en avril 2024
Réponse de Lauren - Guest Service Agent le 30 avr. 2024
Dear Nick, Thank you for your review! We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. If there's anything specific you'd like to share with us please don't hesitate to let us know. We hope to welcome you back again in the future!Best Wishes,
10/10 Excellent
Leah
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leah
Séjour de 1 nuit en avril 2024
Réponse de Lauren - Guest Service Agent le 8 avr. 2024
Dear Leah, Thank you so much for your glowing review!We are glad to hear that you enjoyed your stay with us and we hope we get to welcome you back with us again in the near future! Best Wishes,
10/10 Excellent
John, Irvine
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mars 2024
Réponse de Molly - Guest Service Agent le 2 avr. 2024
Hello John, Thank you for taking the time to leave us such a glowing review! We are so pleased to hear our staff were a highlight of your stay and your kind words will be passed on to them. We hope to welcome you back in the future for another fantastic stay. Best wishes,
8/10 Bien
Andrew
Voyage en groupe
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en mars 2024
Réponse de Guest services le 19 mars 2024
Dear Andrew, Thank you very much for such a great review! We really appreciate it when a guest takes time out of their day to leave us some feedback. We are so glad to hear you had an excellent time and with the staff also having a positive impact on your stay. I hope we get to see you with us again soon, thank you again for such great feedback! Best Wishes, Connor Guest Services
2/10 Horrible
Milly
Voyage en famille
17 mars 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Milly
Séjour de 1 nuit en mars 2024
Réponse de Lauren | Guest Service Agent le 18 mars 2024
Dear Milly, We're sincerely sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we'll be addressing these concerns with our team to ensure improvements are made. We strive to provide a comfortable and pleasant experience for all our guests, and we apologize for falling short of your expectations. Please accept our apologies, and we hope to have the opportunity to regain your trust in the future.Best Wishes,
10/10 Excellent
Bryan
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bryan
Séjour de 6 nuits en mars 2024
Réponse de Molly-May - Guest Service Agent le 15 mars 2024
Hello Bryan, Thank you for taking the time to leave us such a glowing review, we really appreciate this! We hope to welcome you back in the future for another fantastic stay. Best wishes,
10/10 Excellent
jan
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jan
Séjour de 1 nuit en mars 2024
Réponse de Molly-May le 14 mars 2024
Hello Jan, thank you for taking the time to leave us a review and provide us with some feedback. We are really pleased to hear you enjoyed your recent stay with us, with highlights being the helpful staff and the bathroom in your room. We are sorry to hear you faced issues with access into the hotel. For any future stays, our front entrance has a few steps leading up to the hotel, however our rear entrance, located at the back of the hotel is entirely flat and our reception is staffed 24 hours, so there is always someone who is able to assist you. We hope to welcome you back in the future for another fantastic stay and if you wish to discuss your stay further, please do not hesitate to get in touch with the hotel directly where a member of our reception team will happily take your call. Best wishes,
10/10 Excellent
Catriona
10 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Catriona
Séjour de 1 nuit en mars 2024
Réponse de Deborah - Front Office Manager le 11 mars 2024
Good Evening Catriona,Thank you for your 5* review! We are so glad you enjoyed your stay with us especially the atmosphere and the big comfy beds. We really appreciate your feedback and we hope we can welcome you back again soon.Kind Regards,Deborah - Front Office Manager
8/10 Bien
Christine
28 févr. 2024
Christine
Séjour de 1 nuit en février 2024
Réponse de Lauren - Guest Service Agent le 20 mars 2024
Dear Christine, Thank you so much for your review! We really appreciate it when guests take time out of their day to leave us some feedback. We are glad that you enjoyed your stay and we hope to see you again soon.Best Wishes,
10/10 Excellent
John
Voyage en couple
27 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en février 2024
Réponse de Lauren | Guest Service Agent le 28 févr. 2024
Dear John, Thank you so much for taking the time out of your day to leave us a review, it is very much appreciated!I hope we get to welcome you back again soon!Best Wishes,
10/10 Excellent
Mark
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mark
Séjour de 1 nuit en février 2024
Réponse de Ben Robinson- Guest service manager le 27 févr. 2024
Dear Mark, Thank you so much for taking a moment of your time to leave us such a glowing review. I am delighted that every aspect of your stay managed to meet your expectations. On behalf of the entire Sandman Signature Team I would like to thank you for choosing to stay with us and I sincerely hope we get the pleasure of welcoming you through our doors again at some point in the future.
10/10 Excellent
Kyle
25 févr. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Kyle
Séjour de 1 nuit en février 2024
Réponse de Lily - Guest Service Agent le 25 févr. 2024
Dear Kyle,Thank you for the 10/10 review! We really appreciate you taking the time to provide us with this feedback.We are glad that you were able to take advantage of our parking arrangements with the Q-car park.We hope to welcome you again, have a great week!Kind regards,
8/10 Bien
Richard
Voyage en famille
18 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rank Average
Richard
Séjour de 1 nuit en février 2024
Réponse de Lauren - Guest Service Agent le 21 févr. 2024
Dear Richard, Thank you for your review. We apologize for the issues you experienced during your stay. Rest assured, we're addressing these concerns promptly to enhance our guests' experience. We appreciate your feedback and hope to welcome you back to a better experience in the future.Best Wishes,
4/10 Médiocre
Martin
Voyage d’affaires
18 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A number of issues
Martin
Séjour de 2 nuits en février 2024
Réponse de Ben- Guest service manager le 19 févr. 2024
Hello Martin, Thank you for taking a moment of your time to share your feedback with us. Please accept my sincere apologies for all of the aspects of your stay that we didn't get quite right. I would love the opportunity to discuss you stay in more detail, Please feel free to contact us directly if you wish to discuss any areas you think we can improve in.
10/10 Excellent
Lynette
17 févr. 2024
Lynette
Séjour de 1 nuit en février 2024
Réponse de Ben Robinson- Guest service manager le 19 févr. 2024
Dear Lynette, Thank you so much for taking a moment of your time to leave us such a positive review. I am delighted that we were able to meet your expectations. On behalf of the entire Sandman Signature team I would like to thank you for choosing to stay with us and I hope we get the pleasure of welcoming you through our doors again at some point in the future.
10/10 Excellent
William
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
William
Séjour de 2 nuits en février 2024
Réponse de Ben- Guest service manager le 19 févr. 2024
Hello William, Thank you so much for taking time out of your day to leave us such a glowing review. I am delighted that we were able to meet your expectations and I hope to see you again soon.
8/10 Bien
A w
Voyage en famille
16 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
A w
Séjour de 1 nuit en février 2024
Réponse de Lauren - Guest Service Agent le 21 févr. 2024
Dear A w, Thank you for your feedback. We sincerely apologize for the presence of mold in the toilet. This is not up to our standards of cleanliness, and we are taking immediate steps to address this issue. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.Best Wishes,
8/10 Bien
Joshua
Voyage en famille
10 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Joshua
Séjour de 4 nuits en février 2024
Réponse de Lauren - Guest Service Agent le 11 févr. 2024
Dear Joshua, Thank you very much for taking the time out of your day to leave us a review. We hope to welcome you back with us again soon!Best Wishes,
10/10 Excellent
Cheng
9 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheng
Séjour de 1 nuit en février 2024
Réponse de Lauren - Guest Service Agent le 11 févr. 2024
Dear Cheng, Thank you for your 10/10 rating! Your satisfaction is our top priority, and we're thrilled to see that you enjoyed your time with us. If you have any further thoughts or feedback you'd like to share, feel free to reach out. We look forward to the opportunity to welcome you back in the future!Best Wishes,
6/10 Satisfaisant
Stuart
8 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Stuart
Séjour de 1 nuit en février 2024
Réponse de Lauren - Guest Service Agent le 11 févr. 2024
Dear Stuart, Thank you for sharing your thoughts with us. We value all feedback, positive or constructive, as it helps us improve. If you have any specific concerns or suggestions, please feel free to let us know so we can address them accordingly.Kind Regards,
10/10 Excellent
Ian
8 févr. 2024
Ian
Séjour de 1 nuit en février 2024
Réponse de Lauren - Guest Service Agent le 11 févr. 2024
Dear Ian, Thank you for taking the time to leave us a perfect rating! We're delighted to know that you had a wonderful experience during your stay. If you have any feedback or suggestions in the future, please don't hesitate to share them with us. We hope to have the pleasure of hosting you again soon!
8/10 Bien
Philip
Voyage d’affaires
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Philip
Séjour de 2 nuits en janvier 2024
Réponse de Lauren - Guest Service Agent le 7 févr. 2024
Dear Phillip, Thank you so much for taking the time out of your day to leave us a review. We hope you enjoyed your stay and we look forward to welcoming you back here in the future!Kind Regards,
10/10 Excellent
Stephen Richard
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephen Richard
Séjour de 2 nuits en février 2024
Réponse de Lauren - Guest Service Agent le 7 févr. 2024
Dear Stephen, Thank you for your lovely review of our hotel! We're thrilled to hear that your experience met your expectations and earned full marks. We look forward to welcoming you back soon.Kind Regards,
6/10 Satisfaisant
tracy
4 févr. 2024
Les points forts : Propreté
tracy
Séjour de 2 nuits en février 2024
Réponse de Lauren - Guest Service Agent le 11 févr. 2024
Dear Tracy, We apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're sorry that our housekeeping and tea/coffee replenishment policy wasn't communicated clearly at check-in. We'll make sure to address this issue promptly to prevent similar occurrences in the future. Thank you for bringing it to our attention, and we hope to have the opportunity to make it up to you on your next visit.Best Wishes,
10/10 Excellent
Gary
4 févr. 2024
Gary
Séjour de 2 nuits en février 2024
Réponse de Lauren - Guest Service Agent le 7 févr. 2024
Dear Gary, Thank you for your lovely review! We look forward to welcoming you back soon,]Best Wishes
8/10 Bien
Sayed
Voyage en famille avec de jeunes enfants
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sayed
Séjour de 2 nuits en janvier 2024
Réponse de Deborah - Front Office Manager le 4 févr. 2024
Hello Sayed,Thank you for taking the time to review your stay. It is great to see you enjoyed your time with us especially with how close we are to the shops and restaurants. We look forward to welcoming you again soon.Kind Regards,Deborah - Front Office Manager
10/10 Excellent
Jacqueline
Voyage en famille avec de jeunes enfants
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en janvier 2024
Réponse de Deborah - Front Office Manager le 4 févr. 2024
Dear Jacqueline,Thank you for your 5/5 review!We're so happy to see you enjoyed your stay with us. We really appreciate you taking the time to leave such glowing feedback and we look forward to welcoming you again soon.Kind Regards,Deborah - Front Office Manager
4/10 Médiocre
KEVIN
28 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
KEVIN
Séjour de 1 nuit en janvier 2024
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Kevin, We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret any inconvenience caused by the closure of the Shark bar and restaurant. We'll address the issues you mentioned about breakfast service and the lack of available items. Your insights are valuable, and we appreciate your understanding. Please know that we're working to improve and hope to provide a better experience on your next visit. We hope to welcome you back here again soon with our new and improved Shark Club.Kind Regards,
10/10 Excellent
Mark
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, friendly staff, good service
Mark
Séjour de 1 nuit en janvier 2024
Réponse de Ben- Guest service manager le 28 janv. 2024
Hi Mark, Thank you so much for taking a moment of your time to leave us such a glowing review. I am delighted to see that every aspect of your stay managed to meet your expectations, especially the service you received from our staff. The whole team here at Sandman Signature Newcastle works tirelessly to ensure our customer service is always spot on so getting feedback like this really makes our day. I will be sure to share your feedback with the team at our next staff meeting. I sincerely hope we will get the pleasure of welcoming you through our doors again at some point in the future. Kind regards
10/10 Excellent
Kim
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great night
Kim
Séjour de 1 nuit en janvier 2024
Réponse de Ben- Guest service manager le 28 janv. 2024
Dear Kim, Thank you so much for taking a moment of your time to leave us such a glowing review. I am over the moon to see that every aspect of your stay managed to meet your expectations, in particular the customer service you received from our staff, the cleanliness of the rooms and the breakfast. All of our staff work tirelessly to ensure all of our amazing guests receive the level of service they expect and deserve so i will be sure to share your feedback with them at our next staff meeting so they know there hard work is appreciated. On behalf of the entire Sandman signature team i would like to thank you for choosing to stay with us and I sincerely hope we get the pleasure of welcoming you through our doors again at some point in the future.Kind regards,
8/10 Bien
Martyn
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short business trip
Martyn
Séjour de 2 nuits en janvier 2024
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Martyn, Thank you for your feedback. We apologize for the inconvenience caused by the temporary closure of the restaurant and bar. We're glad to hear that you found the room good and appreciated the fantastic location. Your understanding is appreciated, and we hope to see you again soon with our new and improved Shark Club up and running. Best Wishes,
10/10 Excellent
Michael
Voyage en couple
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en décembre 2023
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Michael, Thank you for your feedback. We're glad to hear that you found our establishment good and clean. We understand concerns about pricing and appreciate your input. We hope to see you again soon!Best Wishes,
2/10 Horrible
Phillip
24 janv. 2024
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Terrible
Phillip
Séjour de 1 nuit en janvier 2024
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Phillip, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and will address the issues with soundproofing, bed comfort, and communication about restaurant availability. Your input is valuable, and we appreciate your understanding. If you have further details to share or if there's anything specific we can do to make amends, please let us know. We hope to have the opportunity to provide a better experience in the future.Best Wishes,
4/10 Médiocre
Anthony
15 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Outdated and disappointing
Anthony
Séjour de 1 nuit en janvier 2024
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Anthony, Thank you for sharing your experience. We apologize for falling short of your expectations. Your feedback is crucial, and we'll use it to address and improve the issues you mentioned. We appreciate your honesty and hope to have the opportunity to provide a better experience in the future.Best Wishes,
10/10 Excellent
Gyles
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gyles
Séjour de 2 nuits en janvier 2024
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Gyles, Thank you for the perfect 10/10 review! We're thrilled to hear you had such a positive experience.Best Wishes,
8/10 Bien
Voyageur vérifié
8 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Anonymous, Thank you for your positive feedback! We're delighted to hear that our reception staff made a positive impression, and we appreciate your kind words about the hotel.We look forward to welcoming you back in the future!Best Wishes,
8/10 Bien
Roz
Voyage en groupe
7 janv. 2024
Les points forts : Personnel et service
Roz
Séjour de 1 nuit en janvier 2024
10/10 Excellent
Natalie
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Natalie
Séjour de 1 nuit en janvier 2024
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Natalie, Thank you for the perfect 10/10 review! We're thrilled to hear you had such a positive experience.Best Wishes,
4/10 Médiocre
Stephen
31 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s not getting any better
Stephen
Séjour de 1 nuit en décembre 2023
Réponse de Lauren | Guest Service Agent le 29 janv. 2024
Dear Stephen, Thank you for sharing your feedback. We apologize for any inconvenience during your stay, especially regarding the bed size and room temperature. We'll address these issues to enhance our services. We're glad you enjoyed the breakfast, and we're working to improve our check-in process. If there's anything specific about the parking ticket, please let us know so we can assist further. We appreciate your input and hope to provide a better experience in the future.Best Wishes,
8/10 Bien
Marselus
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service but cold room
Marselus
Séjour de 2 nuits en décembre 2023
Réponse de Ben- Guest service manager le 31 janv. 2024
Dear Marselus, Thank you so much for taking a moment of your time to leave us a review. I am delighted to see that you found the customer service provided by our reception team to be exactly as you expected. The whole team here at sandman signature Newcastle is devoted to providing all of our amazing guests with the highest level of service possible at all times so receiving comments like this really make our day. I apologise for the issues you experienced with your heating and I will be sure to have our maintenance team investigate it fully and rectify any underlying issues there may be. On behalf of the entire Sandman Signature Newcastle team I would like to thank you for choosing to stay with us and I sincerely hope we will get the pleasure of welcoming you through our doors again at some point in the future. Kind regards