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Avis sur Marsden Inn

3.5 out of 5
Marsden Inn
Redwell Lane, Marsden, South Shields, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 142 avis sur 318." "
Note des voyageurs de 8 (Bien), d’après 110 avis sur 318." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 318." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 318." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 318." "

8,6/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

8/10 Bien

Karen

Les points forts : Personnel et service
Staff were very friendly . The room was ok but no running hot water and the toilet seat was not clean . The staff were excellent.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Brian

Voyage en couple
First impressions were not good at all. Litter everywhere, what little garden there was was just weeds strewn. The car park was full of pot holes and lots of broken glass lying around. Inside the reception area and stairs looked like they hadn’t been cleaned in days. Inside the room wasn’t too bad except that the sealant round the bath was covered in mould. Last but not least, the lounge bar where we had a drink was so dilapidated and just felt grubby. We will not be going anywhere near the place again and would not recommend it to anyone else.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed here before and always found it very relaxing and enjoyable.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Ashley

Voyage en famille avec de jeunes enfants
Wine bottle found in room on arrival and sweets under the bed. Very nasty smell of bleach when eating breakfast
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Michael

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
On arrival we checked in was told breakfast was available and also asked about food for evening we were charged additional 10 pound for breakfast. Came down at half past 6 for food on evening to be told they stopped serving at 630 but could order a takeaway not acceptable. Room was noisy as above the bar area and individual on a microphone while i was trying to sleep. Came doŵn in morning just after 730 planning to load my stuff into the car to find out we were locked in i couldnt get to my vehicle. Also find out the breakfast we had beeñ charged for they didnt start serving till 9am but this wasnt mentioned at time of booking. If knew that would not have booked as needed tò be at appointment at 9am. The tv in my room number 3 had power to it but wouldnt turn on, curtains weren't on rail propeŕley so would not close right. No one about at 730 to speak to to try and resolve issues. Basically held hostage in hotel till someone arrived. NOT IMPRESSED AT ALL
Séjour de 1 nuit en mars 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyed our stay, staff very friendly
Séjour de 2 nuits en février 2024

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely brilliant a great place to stay very friendly
Séjour de 2 nuits en janvier 2024

10/10 Excellent

DAVID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Duncan

Les points forts : Personnel et service
Saturday evening menu very limited Bathroom cold but water hot for Bath Staff very helpful
Séjour de 1 nuit en janvier 2024

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Jan

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Stephen

Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Simbarashe Daniel

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Donna

Les points forts : Propreté et confort de la chambre
Clean comfy room, bathroom wasn’t to good though. Staff..well one lad very rude think his name Coben but rest were lovely and happy to help and we’re friendly
Séjour de 2 nuits en novembre 2023

8/10 Bien

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and clean. Good value for money. Food was nice.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Emma

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The cleanliness was shocking as the bathroom had mould
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Dale

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with friendly staff
Very nice hotel and bar with friendly staff. Great atmosphere in the lounge. The room was nice with an excellent view of the north sea and also tynemouth. Would definitely stay here again.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en septembre 2023

8/10 Bien

K

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Nice hotel , very handy for Sunderland centre. Hotel was clean catered for all our requirements. Service from staff was good , free car park and handy for beach. Breakfast was good. Handy for public transport into the city. Nice hotel.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Bethany

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

4/10 Médiocre

Heather

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Miksa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely place. Close to the seaside.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

G

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

OLWEN

Voyage en couple
Lovely building just needs some tlc and lacks attention to detail
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was clean tidy very friendly meal were excellent the room was very comfortable
Séjour de 1 nuit en juillet 2023

8/10 Bien

Gary

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Hannah

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Shocked
I’n desperate need for some renovations, dirty and unkept. Staff so unfriendly and face like thunder. Explained although I was a little early (1.15) and had driven 5 hours if the room was ready, to which she said no without checking, until a few minutes later someone said the rooms are ready. Felt unsafe, and uncomfortable so much so I checked into somewhere else. Not to self read reviews before booking. Oh and to top it off the fire escape door at the back was chained locked.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Nichola

Les points forts : Propreté et personnel et service
Very nice stay
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Gloria

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Food good niice. And clean good location
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

alan

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Helen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t waste your money
First time staying at the Marsden Inn Hotel and certainly will be the last. The room was a good size but don’t think it’s ever seen a duster, cobwebs hanging from light to light. The remote control clearly had years of grime and dirt attached to it. The mould on the walls could have easily been cleaned. The electrics in the bathroom were suspect as there was hanging cables from the sink area where a blue light flickered on and off. The shower and tap pressure was very weak. The buzzing from the fuse box went on all night long. Loud dance music playing well after midnight both nights where it kept you awake. Clearly had no respect for paying guests. The bar area certainly needs an upgrade and don’t even get me started on the unhygienic bathrooms in the bar area. It’s very sad to see a hotel that has been around for many years in such array, the outside area is very unkept and needs a good tidy.
Dirty remote control
Mould on wall
Dust from the top of the wardrobe
Hanging cables
Séjour de 2 nuits en juin 2023

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel, but avoid Wednesday stays
The room and general condition of the hotel was good; however, when I stayed on Wednesday night it was their music night until 11:00 p.m. I had an early start the following day, and couldn't get to sleep. Tried phoning to complain at 10:45, but no-one answered.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Irene

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We liked the atmosphere and age of the property. We would have liked the property to have been a little nearer to the town.
Séjour de 1 nuit en mai 2023

4/10 Médiocre

Tom

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We had no remote control for the tv, which we reported. My partner has sleep apnea so needed the power on to use her machine. The tv was on all night as we couldn’t turn it off, so maybe got 2 hours sleep!
Séjour de 1 nuit en juin 2023

2/10 Horrible

Claire

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was a band playing directly below the room - so loud the furniture was vibrating- until 2315. No hairdryer, TV reception patchy, food served lukewarm, breakfast not served until 9am and no one to let me out of the property at 7am despite being told there would be. Awful place.
Séjour de 1 nuit en juin 2023

8/10 Bien

sue

Séjour de 1 nuit en juin 2023

10/10 Excellent

Tricia

Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Jackie

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Very basic but room nice Shower head need’s updating
Séjour de 2 nuits en juin 2023

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023

10/10 Excellent

Lee

Séjour de 1 nuit en juin 2023

4/10 Médiocre

A.D.

Séjour de 1 nuit en juin 2023

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly and welcoming Good breakfast
Séjour de 1 nuit en juin 2023

10/10 Excellent

Millie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

8/10 Bien

Samantha

Séjour de 1 nuit en mai 2023

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal location for visiting friends and family
Séjour de 1 nuit en avril 2023

8/10 Bien

Darrin

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
More consideration to overnight guests required!
Our initial room was small and did not have a lot of natural light, the reception staff kindly found us an alternative, which was significantly bigger, brighter and away from the road. However we hadn’t anticipated the noise and disturbance every night of our three night stay from the loud music coming from the bar below. The sound proofing is poor and listening to Fleetwood Mac at 1.30am is not conducive to a good restful night’s sleep for us. The water pressure in the bathroom and shower is poor and trickles out. The bedroom was clean, tidy and bed comfortable. However the premises do need some TLC. We visit the area frequently and due to the noise would not recommend or revisit.
Séjour de 3 nuits en avril 2023

8/10 Bien

Alana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023