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Avis sur Leonardo Hotel Newcastle Quayside

4 out of 5
Leonardo Hotel Newcastle Quayside
South Shore Road, Gateshead, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 356 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 344 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 180 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 88 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 35 avis sur 1003." "

8,0/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Sandrine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Situé à Gateshead, il suffit de traverser le Millenium Bridge pour rejoindre Newcastle. Les chambres sont spacieuses et bien entretenues. L'hôtel propose un service de restauration et un bar au rapport qualité-prix correct. L'accueil est parfait. Suite à un problème technique dans ma chambre, j'ai été surclassée en chambre executive ce qui a ajouté un confort bien appréciable à mon séjour. Je recommande vivement cet hôtel et y retournerai sans hésiter. Encore merci !

4/10 Médiocre

Blone

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Andrew

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

HAFIZIMRAN

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good except parking space , you will struggle to park in hotel coz they have only limited space rest of very thing was absolutely perfect.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really liked the location along the quayside, easy parking at or near the hotel. Safely away from the noise across the river. Would definately stay there again 👍
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Rio

Séjour de 1 nuit en avril 2024

8/10 Bien

Rahul

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good hotel, nearby the main attractions, budget prices
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Matthew

Les points faibles : Infrastructures et conditions de l’hébergement
A conveniently located hotel and modern facilities but our floor smelled musty, the parking is very limited and expensive and the breakfast was very average.
Séjour de 3 nuits en avril 2024

8/10 Bien

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Duncan

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Decent stay
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Alicia

Les points forts : Propreté et équipements
Séjour de 1 nuit en avril 2024

8/10 Bien

Philippa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient for the Glasshouse. Parking was also good value
Séjour de 1 nuit en avril 2024

10/10 Excellent

SERGEY

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Craig

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very disappointed with the lack of parking options
Séjour de 1 nuit en avril 2024

10/10 Excellent

Maricel, Bradford

Voyage en couple
Les points forts : Propreté et équipements
nice hotel noisy on weekends with other young drunk occupants
Séjour de 2 nuits en mars 2024

10/10 Excellent

Kyle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful view of the river
Séjour de 1 nuit en mars 2024

8/10 Bien

Kevin

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel uses old magnetic card keys for the rooms, which are very easily rendered unusable if they're held near a phone, contactless card etc. Despite best efforts to keep apart, I had to return to reception after every trip out to get a new card. It's 2024 guys - c'mon.
Séjour de 4 nuits en mars 2024

8/10 Bien

Bryony

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Joanne

Séjour de 2 nuits en mars 2024

8/10 Bien

Anthony

Les points forts : Personnel et service
Staff went out of their way to make my 5 year old daughter and I very welcome
Séjour de 1 nuit en mars 2024

8/10 Bien

Zeljka

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Reasonable hotel for one night stay but plenty of room for improvement. Uneventful menu with high prices should be changed as there are no restaurants nearby. The staff could be more welcoming and informative.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great view if Newcastle across the River Tyne, and its many bridges!
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Jacqueline

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Check in was excellent.
Séjour de 4 nuits en mars 2024

8/10 Bien

Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The permanent staff are what made our brief stay. Positioned in a super spot near to Millennium bridge and Quays area, the hotel is warm and welcoming. Our second floor room overlooking the river was small but very comfortable with a fantastic mattress (important for a good night's sleep). Decor is a little dated but clean and fine. Our main issue was the kitchen; we'd ordered food in the evening but when my husband's lasagne came out, the top was lukewarm and when I poked my finger in it was still icy cold at the bottom, quite a health risk. I have to say the staff couldn't have been more apologetic and kind - the meal costs were fully refunded and we did not have to pay for our on site parking. We will return but it did put a dampener on our evening after we'd spent a lovely time watching and listening to Dark Side of the Moon at the Life Science Centre.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Dougie

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Good but with flaws
Not as up to par with other Leonardo Hotels but comfortable enough. My only real complaint is spill over car park is a good 5/10 min walk up hill and found it very uncomfortable walking to it with a load of bags etc. especially with a bad back and hips.
Séjour de 2 nuits en février 2024

10/10 Excellent

Vikki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Reception le 25 févr. 2024
Thank you Vikki for taking the time to leave your feedback regarding your recent stay at Leonardo Hotel Newcastle Quayside. We are delighted to hear you had a positive stay and your high scoring is very much appreciated. We do hope to welcome you again in the future at Leonardo Hotel Newcastle Quayside.

10/10 Excellent

James

Séjour de 1 nuit en février 2024

8/10 Bien

Amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Reception le 25 févr. 2024
Thank you Amanda for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

8/10 Bien

Sue

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So convenient for going to The Utilita Arena. Very friendly and helpful staff. Room very clean and bed very comfortable.
Séjour de 1 nuit en février 2024
Réponse de Reception le 25 févr. 2024
Thank you Sue for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We will pass this over to our staff for you! We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable Stay
Enjoyable stay, clean and very good size rooms, friendly staff. Only quibble was meal on first night was rather poor, although meal during final night was so much better.
Séjour de 3 nuits en février 2024
Réponse de Reception le 25 févr. 2024
Thank you Eric for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do apologise for the issues experience with your food on the first night and we hope this was rectified. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

4/10 Médiocre

Susan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No housekeeping. Room was not cleaned during stay
Séjour de 2 nuits en février 2024
Réponse de Reception le 25 févr. 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our housekeeping team are always around in the mornings and early afternoons and we do advise to put your rooms service card on the door to ensure this gets done. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dated rooms
Room 338 very dates and in need of refreshing. Shower curtain is mouldy and bathroom walls need attention
Séjour de 1 nuit en février 2024
Réponse de Reception le 25 févr. 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

8/10 Bien

J

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very happy with my stay. Extremely helpful and friendly staff
Séjour de 1 nuit en février 2024
Réponse de Reception le 25 févr. 2024
Thank you for taking the time to leave your feedback regarding your recent stay at Leonardo Hotel Newcastle Quayside. We are delighted to hear you had a positive stay and your high scoring is very much appreciated. We do hope to welcome you again in the future at Leonardo Hotel Newcastle Quayside.

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

2/10 Horrible

Nechama

Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Reception le 25 févr. 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities. Sorry once again for the problems experienced. We do hope we can welcome you back to stay with us at Leonardo Hotel Newcastle Quayside.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Although listing says parking is available, the car park is blocked off with no information as to what the issue is or an alternative for guests. This lead to me parking at a neighbouring car park, spending £20 more for my stay than the advertised hotel parking would have cost me. There are notices around the hotel referring to the car park but they become irrelevant if the car park access is restricted. The hotel overall is lovely and has a good balance of atmosphere and calmness. A great location for reaching the city.
Séjour de 1 nuit en février 2024
Réponse de Reception le 25 févr. 2024
Thank you for leaving your review. Our car park is advertised as limited online and we do have signs to direct our guests to Quarryfield Road Car Park as an alternative. We do apologise for any inconveniences caused during your stay and we will pass this onto the team. We would love to welcome you back to try to meet your expectations at Leonardo Newcastle Quayside. Kind regards.

10/10 Excellent

Colin

Séjour de 2 nuits en février 2024
Réponse de Reception le 25 févr. 2024
Thank you Colin for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

6/10 Satisfaisant

Ian

Voyage en famille
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Reception le 20 févr. 2024
Thank you for sharing your feedback with us by way of a review. The team are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotel Newcastle Quayside in the near future!

10/10 Excellent

Hussein

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service very clean
Séjour de 2 nuits en janvier 2024
Réponse de J le 18 févr. 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

6/10 Satisfaisant

Lindsey

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de J le 18 févr. 2024
Thank you for taking the time to complete our customer feedback survey, your scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

4/10 Médiocre

Ian

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Reception le 20 févr. 2024
Thank you for taking the time to share your invaluable feedback with us via a review. We are disappointed to learn of the poor experience you had in our hotel and must offer our sincere apologies. Our team are dedicated to ensuring that all of our guests feel cared for, valued and respected and we are very sorry that we failed to deliver that service. Your feedback has been shared with the management team at the hotel regarding your experience and they have asked that their apologies be linked with mine. Yours sincerely, Leonardo Newcastle-Quayside.

10/10 Excellent

Vlad

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just passing through, it’s my usual stop on the way to Scotland. Good value for the price.
Séjour de 1 nuit en janvier 2024
Réponse de J le 18 févr. 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager

2/10 Horrible

Danielle

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de J le 16 févr. 2024
It seems that you have not enjoyed your stayUnfortunately as you have left no comments I am unable to explain your concernsApologies once againKind regards

6/10 Satisfaisant

Jon, Harrogate

Séjour de 1 nuit en février 2024

10/10 Excellent

kerry lee

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast facing the river. No dislikes.
Séjour de 2 nuits en février 2024
Réponse de J le 13 févr. 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

8/10 Bien

Amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good value
Didn’t get much sleep due to the noise from the adjacent rooms but that’s not the hotels fault. Car park was full and it’s a longish walk up a big hill to the nearest car park. Good location for the glasshouse and just across the bridge to the city centre so overall good value
Séjour de 1 nuit en février 2024
Réponse de J le 13 févr. 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesSorry once again for the problems experiencedYours sincerelyJanis KyleFront Office Manager

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Evening meal was great. Bed, in particular the mattress was uncomfortable, sunk in the middle.
Séjour de 2 nuits en janvier 2024
Réponse de J le 13 févr. 2024
Thank you for taking the time to record your comments regarding your recent stay at the Leonardo Hotel Newcastle Quayside. I do apologise that on this occasion there were certain aspects of your stay that you were not satisfied with. Our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilitiesSorry once again for the problems experiencedYours sincerelyJanis KyleFront Office Manager

10/10 Excellent

Kaidyss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de J le 13 févr. 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de J le 13 févr. 2024
Thank you for sharing your feedback with us by way of a review. The team and I are delighted that you had a positive experience with us. We do hope to have the pleasure of welcoming you back to Leonardo Hotels Newcastle Gateshead Quayside in the near future! Yours sincerelyJanis KyleFront Office Manager

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de J le 13 févr. 2024
Thank you for taking the time to complete our customer feedback survey, your high scoring is very much appreciated and we are glad that you enjoyed your stay with us!We do hope to welcome you back soonSincerelyJanis KyleFront Office Manager