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Avis sur Hotel du Vin & Bistro Newcastle

4 out of 5
Hotel du Vin & Bistro Newcastle
City Road, Newcastle-upon-Tyne, England

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 519 avis sur 745." "
Note des voyageurs de 8 (Bien), d’après 158 avis sur 745." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 745." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 745." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 745." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Catherine et Alexandre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toujours au top niveau
J’étais déjà venu il y a quelques années dans cette hôtel, et le niveau est excellent, j’apprécie beaucoup cette chaîne, dans des lieux originaux et de très bon goût. Le petit bémol, au restaurant, j’avais pris une salade avec du kale, mais il n’y en avait pas, malgré les affirmations du cuisinier après ma remarque…
Séjour de 2 nuits en mars 2022
Réponse de Andy le 5 mars 2022
Merci pour votre avis et vos meilleures notes. Je parlerai au chef mais je ne peux que supposer un problème d'approvisionnement mineur. J'espère vraiment vous revoir. Sincères amitiés

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'atmosphère dans le bar avec la belle musique de jazz. Le très bon repas à la salle à manger.
Séjour de 1 nuit en septembre 2019
Réponse de Chris le 12 sept. 2019
Thank you for the feedback I am delighted that you had a wonderful stay enjoying the great atmosphere in our bar along with a very good meal in our bistro. Kind regards Chris Thompson General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel à la fois classe et vintage

6/10 Satisfaisant

Shauna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
No elevators. Hauled luggage 3 flights of stairs. No help offered. Claims to have free parking. That’s only very limited and you have to be there first. We had to pay and haul our stuff up cobbled streets! However, room was amazing!!!!! Food was great! Can’t say enough good about the suite!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Janet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel, the different rooms and the staff are brilliant and helpful, it makes it a special treat. The only downside is the parking fir such a large hotel the parking facilities are very limited.
Séjour de 1 nuit en mai 2024
Réponse de Andy le 21 mai 2024
Thank you for your review and top marks.Parking is limited when full and we do mention this on the website. There is a lot of local parking to the hotel. Regards

10/10 Excellent

Darren

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stylish, comfortable and a beautiful setting. What more do you need
Séjour de 3 nuits en mai 2024
Réponse de Andy le 21 mai 2024
Thank you for top marks Darren.Regards

10/10 Excellent

Lyndsey

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lovely place to stay, staff are very welcoming and friendly. Loved the room we stayed in with free standing bath and comfy bed. Only issue for me was the dustiness of the room. We will definitely be back again to stay and dine.
Séjour de 1 nuit en avril 2024
Réponse de Andy le 15 avr. 2024
Thank you for your review Lyndsey and sorry for any short comings on the room.Looking forward to having you stay again. Regards

10/10 Excellent

catriona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Andy le 3 avr. 2024
Thank you for top marks Catriona Regards

10/10 Excellent

Lola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely LOVE this hotel!! Stayed here quite a few times already and every time my stay is fantastic. The rooms is very unique and beautifully decorated , amazing beds and always a bath that’s a statement- classy. The staff , especially Jonathan ( General Manager) , is so incredibly welcoming and no request is too much. By far the best hotel in Newcastle!
Séjour de 2 nuits en mars 2024
Réponse de Andy le 3 avr. 2024
Thank you for your review and some wonderful comments about your stay and in particular Jonathon on reception.Kind Regards

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Andy le 21 mars 2024
Thank you for 5 out of 5 Catherine Regards

10/10 Excellent

Will

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful setting in great former industrial building renovation with views over the Tyne. Far enough away from centre of town to be quiet, but still walkable to get to the centre.
Séjour de 2 nuits en mars 2024
Réponse de Andy le 8 mars 2024
Thank you so much for your review. You will be surprised how many negative reviews we get about the location in relation to the city centre so to get this one is refreshing. Hopefully see you again soon.Regards

10/10 Excellent

Jan

Séjour de 1 nuit en février 2024
Réponse de Andy le 21 mars 2024
Thank you for your review and top marks. Regards

10/10 Excellent

Nichola

Séjour de 1 nuit en février 2024
Réponse de Andy le 25 févr. 2024
Thank you for your review and top marks Nichola.Regards

8/10 Bien

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Du Vin 18.2.24
Amazing room, we had one of the junior suites for our stay. One disappointing aspect was we’d decided to have the taster menu only to be told this needed to be pre-ordered but we couldn’t find any information on the menu to support this. Other than that fabulous food and wine during our evening meal in the bistro and breakfast was excellent too.
Séjour de 1 nuit en février 2024
Réponse de Andy le 20 févr. 2024
Thank you for your review although I’m disappointed to read the comment about the tasting menu as this shouldn’t be the case and it should be available all the time. I will take this up further and please accept my apologies.

8/10 Bien

Mark

Séjour de 1 nuit en février 2024
Réponse de Andy le 21 mars 2024
Thank you for your review Mark. Without any comments I can’t comment on the reduced mark. Please reach out if that’s anything to discuss. Regards

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Andy le 20 févr. 2024
Thank you for top marks Victoria

8/10 Bien

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice stay in a lovely hotel , clean and tidy, staff were great.
Séjour de 1 nuit en février 2024
Réponse de Andy le 20 févr. 2024
Thank you for your review and some lovely comments. Regards

10/10 Excellent

philip

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Andy le 20 févr. 2024
Thank you Philip for top marks. Regards

10/10 Excellent

Catherine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning building, stylish interiors, friendly staff & close to one of the best pubs in Newcastle!
Séjour de 1 nuit en février 2024
Réponse de Andy le 6 févr. 2024
Thank you for your review and delighted you had a great time and we were close to your favourite pub. Regards

10/10 Excellent

Harriet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional room, hotel & staff:)
Incredible all round. I booked a junior suite, it was for my anniversary. I notified the staff and they really were exceptional making us feel special with a beautiful room, some Lindt chocolates and free cocktails. Everyone was so engaging, especially Jonathan who greeted us and checked us in. Stunning hotel, great location, beautiful rooms, fantastic staff. What more could you want! I will be back :) thanks
Séjour de 1 nuit en janvier 2024
Réponse de Andy le 6 févr. 2024
Thank you for your review. Delighted you had a wonderful time and thank you for the name mention with Jonathon. I’ll make sure he’s aware.

10/10 Excellent

Pierre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Really nice hotel. Old fashioned and modern at the same time.
Séjour de 4 nuits en janvier 2024
Réponse de Andy le 31 janv. 2024
Thank you for your review and lovely comment. It’s very much appreciated

10/10 Excellent

Emma

Séjour de 1 nuit en janvier 2024
Réponse de Andy le 28 janv. 2024
Thank you for top marks Emma. Regards

10/10 Excellent

Bernard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a (modestly priced) upgrade and our room was delightful with a lavatory on the same floor as the bed and a beautiful Victorian bath and excellent rain shower in a huge cabinet on the gallery. We particularly like the decor throughout the hotel and were impressed by the breakfast. I imagine the central courtyard would be very pleasant in summer.
Séjour de 1 nuit en janvier 2024
Réponse de Andy le 28 janv. 2024
Thank you for your review and your kind comments. We do find we have some lovely rooms so delighted you enjoyed yours. The terrace is beautiful in the summer months and breakfast on there is lovely. Regards

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Well done
Great experience yet again. Great location, welcoming staff and everything you'll need.
Séjour de 1 nuit en janvier 2024
Réponse de Andy le 28 janv. 2024
Thank you for top marks and a lovely review Paul.It’s very much appreciated and hopefully see you again soonRegards

4/10 Médiocre

John

Voyage en groupe
Les points faibles : Personnel et service
Poor
We felt the room was very average for the price paid. The service at breakfast this morning was poor. Service very slow. Waited 30 mins for a cup of coffee before getting my own from the coffee machine and waited 30 mins before breakfast order was taken. Clearly not enough staff to cater for the demand. Wouldn't recommend to a friend.
Séjour de 1 nuit en décembre 2023
Réponse de Andy le 8 janv. 2024
I’m sorry to hear this John and that you waited an hour to order which seems a long time.This is against all the other reviews we have for breakfast as we pride ourselves on great service and looking after our guests. I’m hope this review reflects your honest views.Regards

10/10 Excellent

Michael

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brilliant staff went out of their way to solve a couple of snags
Séjour de 1 nuit en décembre 2023
Réponse de Andy le 30 déc. 2023
Thank you Michael for your review and your kind comments. I’m pleased we could solve any issues you had.Regards

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, confort de la chambre
Stayed in this hotel a lot it is looking tied and needs a revamp.
Séjour de 1 nuit en décembre 2023
Réponse de Andy le 30 déc. 2023
Thank you for your review. We work hard to keep the hotel looking amazing and most feedback reflects this hard work and effort from the team. I’m sorry you felt your stay was lacking.Regards

10/10 Excellent

lorraine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything, perfect stay as always, cant praise staff enough.
Séjour de 2 nuits en décembre 2023
Réponse de Andy le 23 déc. 2023
Thank you for top marks Lorraine Kind Regards

8/10 Bien

Megan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great boutique hotel, lovely stay, but no parking
The rooms are really lovely and beds are comfortable, it's a nice place to stay and a unique experience with the double level bathrooms with standing bath. Downsides are the bath wasn't totally clean and had black stuff in it, and there was a lot of noise being close to the entry/stairs. Parking is also very limited and not monitored which isn't included on the listing. There is street parking at cost and with time limits around the corner but the area isn't great for this, the staff did try to alleviate concerns but came across as quite condescending. I wouldn't bring a car here if at all possible. The service in the bar was a bit slow but was very good, staff were attentive and quick to sort things out. It's a good night for a luxurious stay.
Séjour de 1 nuit en décembre 2023
Réponse de Andy le 11 déc. 2023
Thank you for you review although some aspects are a little confusing.There is car parking that is covered by CCTV and has 2 walks during the day and 2 walks during the night. This means that to date there’s been no issues with the parking and our guests. The parking is limited but this is mentioned on the website. There is also additional street parking locally that you mention. The black spots are just elements in the water that come from the location but this is rare and is no harm whatsoever. That baths are cleaned daily. The service from staffs good from your review but apologies if there were some elements that took longer than others. Regards

10/10 Excellent

Emma

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Andy le 11 déc. 2023
Thank you Emma for top marks Regards

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a perfect quiet spot of 48hrs work in Newcastle. Easy going professional staff in a classy but down to earth environment. I’d go again.
Séjour de 1 nuit en novembre 2023
Réponse de Andy le 28 nov. 2023
Thank you Richard for your review. I’m pleased you had a great 48 hours in Newcastle. Hopefully see you again soon and please reach out if we can do anything for you for your next stayRegards

10/10 Excellent

Liam

Séjour de 1 nuit en novembre 2023
Réponse de Andy le 23 déc. 2023
Thank you for top marks Liam.Regards

10/10 Excellent

emma

Séjour de 1 nuit en novembre 2023
Réponse de Andy le 28 nov. 2023
Thank you Emma for top marks.

10/10 Excellent

Alison

Séjour de 1 nuit en novembre 2023
Réponse de Andy le 13 nov. 2023
Thank you Alison for top marks Kind Regards

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always on top form
Never ever disappointed when staying here. Staff hotel and rooms are always superb.
Séjour de 1 nuit en novembre 2023
Réponse de Andy le 13 nov. 2023
Thank you for your review Paul and the top marks. It’s very much appreciated.

10/10 Excellent

Brian

Séjour de 1 nuit en novembre 2023
Réponse de Andy le 13 nov. 2023
Thank you for your review Brian and top marks.Kind regards

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel; we had a really nice and large room. The dinner we had was excellent, as was breakfast next morning. Lovely place and would be more than happy to stay again.
Séjour de 1 nuit en novembre 2023
Réponse de Andy le 7 nov. 2023
Thank you for your review and some lovely comments as well. I’m delighted you enjoyed dinner and hopefully see you again soon.Regards

8/10 Bien

Steve

Séjour de 1 nuit en octobre 2023
Réponse de Andy le 7 nov. 2023
Thank you for your review.

10/10 Excellent

ANTHONY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Celebratory Night Away
Celebratory night away following Champagne Afternoon Tea at the hotel, Views from the bedroom of the Tyne were breathtaking Check in managed efficiently Service by friendly and efficient staff in Bistro was very good. Well organised and quickly served breakfast Our only problem was the lack of parking nearby largely due to it being a converted industrial building
Séjour de 1 nuit en octobre 2023
Réponse de Andy le 7 nov. 2023
Thank you for your review and your comments.We do have limited parking on site as we state on the website but there is lots of parking locally. Hopefully see you again soon.Regards

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Andy le 1 nov. 2023
Thank you for top marks Paul.Kind Regards

10/10 Excellent

john

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was easy, and staff friendly. Lounge/bar area was very comfortable and relaxing to sit and have a drink. The room was amazing, looked very impressive and very clean and comfortable.
Séjour de 1 nuit en octobre 2023
Réponse de Andy le 1 nov. 2023
Thank you for your review and some lovely comments regarding your stay. Regards

10/10 Excellent

Adam

Séjour de 1 nuit en octobre 2023
Réponse de Andy le 1 nov. 2023
Thank you for your review and top marks Adam.

8/10 Bien

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Andy le 1 nov. 2023
Thank you for your review.

10/10 Excellent

Darren

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great way to end a busy day. Lovely, comfortable room to relax in before a great nights sleep.
Séjour de 1 nuit en octobre 2023
Réponse de Andy le 25 oct. 2023
Thank you for your review and top marks. Hopefully see you again soon.Regards

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tasty
Have no complaints at all. Great value. Found hotel unique and interesting design and layout. Clean and comfortable. Both meals we had were very good.
Séjour de 1 nuit en octobre 2023
Réponse de Andy le 25 oct. 2023
Thank you for your review and I’m pleased you enjoyed the Bistro as well.Regards

10/10 Excellent

Sasan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay.
Séjour de 2 nuits en octobre 2023
Réponse de Andy le 25 oct. 2023
Thank you for top marks.Regards

10/10 Excellent

Gillian

Séjour de 2 nuits en octobre 2023
Réponse de Andy le 25 oct. 2023
Thank you for too marks.

8/10 Bien

Rachael

Séjour de 1 nuit en octobre 2023
Réponse de Andy le 25 oct. 2023
Thank you for your review Rachael.Regards

6/10 Satisfaisant

Lara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Beautiful conversion & repurposing of an old building in the Hotel du Vin individual style, particularly liked the courtyard and open air eating/ drinking option. Bar is pleasant with great cocktails. Room was fine but could do with updating soft furnishing…. toilet didn’t work well & broke on final morning.
Séjour de 2 nuits en octobre 2023
Réponse de Andy le 9 oct. 2023
Thank you for your review. I’m sorry to toilet has impacted the review so much for what seems a great stay. We have an on-site maintenance team on hand to fox any problems when they arise so please just let us know. Hopefully see you again soon.

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely bedrooms and unique general decor. Friendly and helpful staff. A very luxurious feel but it was not alienating. Very good quality breakfast.
Séjour de 1 nuit en octobre 2023
Réponse de Andy le 9 oct. 2023
Thank you for a lovely review and some lovely comments about the team.Hopefully see you again soon. Regards