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Avis sur Delta Hotels by Marriott Newcastle Gateshead

4 out of 5
Delta Hotels by Marriott Newcastle Gateshead
Marconi Way, MetroCentre, Newcastle, Gateshead, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 107 avis sur 163." "
Note des voyageurs de 8 (Bien), d’après 40 avis sur 163." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 163." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 163." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 163." "

9,2/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Andrew

Séjour de 3 nuits en mai 2024

10/10 Excellent

Nosheen

Voyage en groupe
The bfast was lovely. The wash stuff smelt amazing. The indoor pool was lovely.
Séjour de 1 nuit en mai 2024
Réponse de Katie le 10 mai 2024
Dear Nosheen, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

LIZA, HINSDALE

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff friendliness
Séjour de 4 nuits en avril 2024
Réponse de Katie le 10 mai 2024
Dear Liza, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

2/10 Horrible

Mr Rajdeep

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jo

Séjour de 1 nuit en mai 2024

8/10 Bien

ellen

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The bathroom is H&S risk - tap has obviously been pulled of and refitted after someone had used it as an aid when struggling to get out of bath - totally understandable -kinda works but mouldy looking and ending up using shower after failing to get hot water into bath. Needs a grab rail by towel shelf? Bath far too deep! Swimming Pool had swimming lessons on arrival until 8ish in evening and was not going to reopen until 920 following morning so not able to use. Lift jamming on 3rd floor reported on morning of departure but seemed to clear - felt unable to use with confidence. Disappointed as this was a second chance for this Marriot. Deserve a refund for this stay?
Séjour de 1 nuit en avril 2024
Réponse de Stephanie le 16 avr. 2024
Good afternoon, Thank you for taking the time to provide feedback on your stay with us. I have contacted you via email in regards to your feedback.

8/10 Bien

Lucie

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Dan

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Front Desk Team le 11 avr. 2024
Thank you

8/10 Bien

Josie

Voyage en famille
Les points forts : Équipements
Fab hotel, great ,location, room was lovely and big with 2 big king size beds in, and very spacious. Will definitely stop here again when coming up to shop at IKEA and the metro centre.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 16 mars 2024
Dear Josie,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you for your next shopping trip soon.Kind regards,Lorna, Guest Experience Expert

10/10 Excellent

Nigel

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Lovely facilities with brilliant staff. Downside - to close to some wonderful shops so cost three x what it should have with the shopping done😉 A definite place to stay.
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 13 mars 2024
Dear Nigel,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regardsLorna, Guest Experience Expert

10/10 Excellent

Emma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely stay. Staff were helpful. Use of the swimming pool was an added bonus to our stay :-)
Réponse de Front Desk le 13 mars 2024
Dear Emma,Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon. Kind regards, Lorna, Guest Experience Expert

10/10 Excellent

Gillian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely room and bed very comfortable. I hadn't realised there was a pool so can't comment on that but it looked very clean and quiet. Very close to metro centre so ideal if that's what you are there for. Taxi to Quayside cost around £14 one way
Séjour de 1 nuit en mars 2024
Réponse de Front Desk Team le 4 mars 2024
Dear Gillian, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Kevin

Provided with a room change with no problems. Staff on duty at breakfast time were excellent.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 27 févr. 2024
Dear Kevin. Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we are glad you found our Food and Beverage Staff treated you with our high standards. We hope to see you again soon. Kind regardsLorna Front Desk Associate

10/10 Excellent

Garry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Hotel spotless and all staff very friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de Marc le 27 févr. 2024
Dear Garry, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Front Desk

10/10 Excellent

Marcus

Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 11 avr. 2024
Thank you

10/10 Excellent

Elyson

Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 11 avr. 2024
Thank you

10/10 Excellent

gareth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for business travellers
Great stay and decent gym👍
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 21 févr. 2024
Dear Gareth,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us especially our leisure facilities. We hope to see you again soon.Kind regards,Lorna, Front Desk Associate

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic as ever, great room, facilities, food and above all the staff are fantastic
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 21 févr. 2024
Dear George,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your most recent stay with us. We hope to see you again soon.Kind regards,Lorna, Front Desk Associate

8/10 Bien

MR KAMIL

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
The hotel feels quite dated but it comes with nice facilities. The staff were super friendly but the room unfortunately was not feel clean. There were someone's earphones left in plain view along with a used cotton bud. We were put in a family room but the doors did not open very wide and we really struggled with getting the pram in and out. There's no pedestrian access and we were forced onto the roads with two young children which did not feel safe especially after dark.
Séjour de 3 nuits en février 2024
Réponse de Front Desk Team le 24 févr. 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I will pass on to our all relevant teams about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards

8/10 Bien

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good all round.
Nice hotel in a good location for the Metrocentre and for trains into Newcastle. There are also lots of food outlets close by and the kids enjoyed the swimming pool.
Séjour de 1 nuit en février 2024
Réponse de Front desk le 21 févr. 2024
Dear Mark,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us especially the swimming pool. We hope to see you again soon.Kind regards,Lorna, Front Desk Associate

8/10 Bien

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was nice and clean ,a good size for a family of 3 .Beds were comfortable and the lined curtains made the room nice and dark to sleep . Room was nice and quiet and was not aware of any noise through the night .The breakfast was very good and a good selection .Tried the pool and steam room which were good Over all a good stay ,on the Saturday night we walked over to the metro centre which took 5 minutes ish where there is a good selection of places to eat and a couple of bars
Séjour de 1 nuit en février 2024
Réponse de Marc le 19 févr. 2024
Dear Martin, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Front Desk

10/10 Excellent

James

Séjour de 3 nuits en février 2024
Réponse de Front Desk Team le 11 avr. 2024
Thank you

6/10 Satisfaisant

Laura

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
The staff were very helpful. The room could have done with an upgrade, tatty furniture, heating not working, grubby grouting in the bathroom etc. pillows were extra soft if you like that type of thing. Breakfast was lovely.
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 18 févr. 2024
Dear Laura,Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us especially our breakfast, however I will pass on to our maintenance department about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards, Lorna Front Desk Associate.

10/10 Excellent

neil

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
service with a smile.
staff were very friendly and served with a smile
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 18 févr. 2024
Dear Neil, Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon.Kind regards, Lorna Front Desk Associate

8/10 Bien

Tony

Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 11 avr. 2024
Thank you

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay - definitely recommend
We arrived around 630pm and got parked easily. Check in was quick and all staff we encountered were pleasant and helpful. Our oom was clean, well stocked with toiletries etc and comfortable. We ate in the restaurant for both dinner and breakfast -both delicious. I'd recommend this hotel to anyone coming to the area. It's perfect if you're going to the MetroCentre. We'll definitely be back.
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 15 févr. 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you found our rooms clean and comofortable and that you enjoyed your stay. We hope to see you again soon. Kind regards, LornaFront Desk Associate

6/10 Satisfaisant

Kevin

Les points forts : Propreté
The hotel was easy to get to, clean, comfortable bar, quiet, near MetroCentre. The room had no instructions about the facilities in the room or in the hotel. I had to repeatedly ask reception questions that I should be able to read for myself, such as how to operate theTV which had no guide facility for the channels.
Séjour de 3 nuits en février 2024
Réponse de Front Desk le 15 févr. 2024
Dear Kevin, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, I will pass on your feedback about the issues that have occurred and your suggestion about an in room instruction manual . Once again thank you for taking the time to provide feedback on your stay.Kind regards, LornaFront Desk Associate

8/10 Bien

George

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Handy place - friendly staff. Recommended!
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 15 mars 2024
Dear George, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Lorna Guest Experience Expert

8/10 Bien

Kerry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 11 avr. 2024
Thank you

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 11 avr. 2024
Thank you

10/10 Excellent

Cameron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with friendly staff
We stopped over for one night. Check in was quick. The room was spacious. I liked having the sofa bed - as it was nice to have somewhere to sit and watch a bit of tv. I’d read that someone found the property cold while they were there. I put the air con on to cool the room down. Very close the the Metrocentre (I’d imagine if you’re looking to book here - you’d know that already). Plenty of eateries nearby. We didn’t use the restaurant in the hotel but we did use the bar for some tea and soda and the prices were cheaper than most coffee shops for the same items. If I’m down this way again - I would stay here as everything we did here felt easy - which means they’re running things well.
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 12 févr. 2024
Dear Cameron, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards,

10/10 Excellent

Amie Marie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An amazing place to stay ! So unbelievably comfy and the staff are so polite and welcoming, they will also help you with anything you need !
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 12 févr. 2024
Dear Amie Marie, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Masoud

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was clean and well looked after. Staff were exceptional and very kind. Overall a very good experience and would definitely stay again.
Séjour de 1 nuit en février 2024
Réponse de Front Desk Team le 12 févr. 2024
Dear Masoud, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon.Kind regards

8/10 Bien

Mark

Séjour de 1 nuit en février 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely worth every penny
Stayed with my fiancé for the weekend and it was absolutely amazing. We had the breakfast buffet everyday and the staff were so lovely and the menu was quite good with warm and crispy pastries. We had a busy weekend, and returning to the room it was cleaned everyday. The best part was it was so quiet both day and night. Would definitely return.
Séjour de 3 nuits en février 2024
Réponse de Katie le 6 févr. 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Christopher

Séjour de 1 nuit en février 2024

10/10 Excellent

Sheila

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient & good value .
Perfect stay for a one night business stay . Very comfortable room. Good supper
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 2 févr. 2024
Dear Ms Burnham,Thank you for your kind feedback. We are glad you enjoyed your stay and found your room comfortable. We hope to see you again in the future.Kind regards,Lorna, Front Desk Associate

2/10 Horrible

Christine

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Abby le 8 févr. 2024
Dear Mark,Thank-you for your feedback!Kind Regards,

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All round great place to stay
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 27 janv. 2024
Dear MartinThank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon.Kind regards,Lorna Front Desk Associate

10/10 Excellent

christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent spa facilities close to shopping centre with very comfy beds
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 27 janv. 2024
Dear Christine,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Lorna Front Desk Associate

8/10 Bien

Eddie

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Business Trip
Typical quality stay from Marriot.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 21 janv. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Graeme

Séjour de 1 nuit en janvier 2024
Réponse de Abby le 8 févr. 2024
Dear Graeme,Thank-you for your feedback!Kind Regards,

8/10 Bien

Aaron

Slightly dated but comfortable enough
Hotel is in good condition for the age of it. The rooms are nice although they have a slightly dated feel. Our room smelled like stale smoke…so it was either an old smoking room or someone was smoking in the bathrooms and it was coming through the vents. Other than that it was decent enough.
Séjour de 1 nuit en janvier 2024
Réponse de Katie le 24 janv. 2024
Dear Aaron, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, however I will pass on to our relevant departments about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay.

8/10 Bien

Adam

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay.
Ideal for work stop. Food was good for dinner and breakfast. Pool area and gym was a very nice extra. Staff friendly and helpful.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 21 janv. 2024
Thank you for your review. Our team are happy to hear you enjoyed your food and our facilities. We are glad you enjoyed your stay and hope to see you again in the future.

8/10 Bien

Katrina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice Hotel
I have stayed here many time for work purposes, the only issue I have is which ever rooms one I have stayed in the heating is always an issue plus the oil heaters just don’t cut it in cold weather conditions
Séjour de 4 nuits en janvier 2024
Réponse de Katie le 24 janv. 2024
Dear K, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, however I will pass on to our maintenance team about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay.

10/10 Excellent

mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jaydens birthday stay
Room was quite big , 2 big beds . Probably the biggest bathroom ive encountered at a hotel. Didnt eat in the hotel but used the pool and jacuzzi/steam room / sauna. Towels provided at spa . Free parking big bonus. Spotlessly clean Very close to metrocentre which is great.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 21 janv. 2024
Thank you for your review. We are glad you enjoyed your birthday trip and your night in our hotel and hope to see you again in the future.

6/10 Satisfaisant

rebecca

Voyage d’affaires
Les points forts : Confort de la chambre
Awful Breakfast - don't break your teeth
Lovely hotel, great room, although needs an refresh as parts were a little tatty. Lovely spa although busy and nowhere to sit and relax. Breakfast was very disappointing, the food was cold, the bacon and sausage were to hard to cut with my knife and the eggs were hard, nothing was fresh and no staff on hand to ask for fresh, when I complained at reception I was told that my comments would be passed on but they won't be! This response isn't acceptable a refund should be offered from such a great chain of hotel !
Séjour de 1 nuit en janvier 2024
Réponse de Marc le 18 févr. 2024
Dear Rebecca, Thank you for taking the time to provide feedback on your stay with us, all feedback in important to us and is always taken on board. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We appreciate your feedback, and will pass it over to the relevant head of departments so we can ensure this does not occur again. Kind Regards, , Marc, Front Desk

10/10 Excellent

Hayley Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Abby le 8 févr. 2024
Dear Hayley Louise,Thank-you for your feedback!Kind Regards,

10/10 Excellent

DONALD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Back again
We have visited this hotel several times in the past and it still offers excellent service.
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 21 janv. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the future.