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Avis sur Campanile Washington Newcastle Upon Tyne

2 out of 5
Campanile Washington Newcastle Upon Tyne
Emerson Road, District 5, Washington, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 238 avis sur 914." "
Note des voyageurs de 8 (Bien), d’après 344 avis sur 914." "
Note des voyageurs de 6 (Satisfaisant), d’après 205 avis sur 914." "
Note des voyageurs de 4 (Médiocre), d’après 78 avis sur 914." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 914." "

7,8/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

David

Séjour de 1 nuit en août 2022
Réponse de C BENNETT le 6 août 2022
Dear Guest, thank you for taking the time to leave a 8/10 We hope you enjoyed your stay and hope to see you again. Kind Regards Claire Bennett Deputy General Manager

6/10 Satisfaisant

Zine-eddine

Voyage d’affaires
Séjour de 1 nuit en avril 2022
Réponse de C Bennett le 29 avr. 2022
Dear Guest, thank you for taking the time to leave a star rating. We hope you enjoyed your stay & We hope to see you again. Kind Regards Claire Bennett Deputy General Manager

8/10 Bien

ELmostafa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2020
Réponse de Gemma T - General Manager le 18 sept. 2020
Dear Guest Thank you for leaving a review of your stay We hope to see you back very soon

6/10 Satisfaisant

Meryl

Les points forts : Personnel et service
On a budget
Wifi is only free when you book through the Campanile website, 4G is dreadful in the area. Had only one towel in the bathroom upon arrival, a second one in the wardrobe, no bath mat or hand towel. Room hasn't been hoovered during our stay and hadn't been done under the bed. Also, whenever you or your neighbour flush the toilet, there's an awful pipe sounds in both rooms while it fills up!! Staff is polite, quiet location (but cardboard walls so you hear everything), it's ok for one night or on tight budget but there is room for improvement and updating.
Séjour de 3 nuits en juillet 2019
Réponse de Gemma T - General Manager le 20 août 2019
Dear Guest Thank you very much for taking the time to leave a review of our hotel, we value all guest feedback, it enables us to make any necessary changes that can enhance our guests experience. We are sorry to hear you encountered some inconveniences during your stay, we will ensure your comments are passed on for improvements. We do hope you visit our Hotel again in the future Sincerely

8/10 Bien

Marco, Gouvieux

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre confortable
Chambre confortable, salle de bain assez grande, et wifi fonctionnant tres bien. Rien à redire de cet hotel

8/10 Bien

lemoigne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

4/10 Médiocre

passable

Les points forts : Propreté, personnel et service, confort de la chambre
Adressage
Une heure pour trouver l'hotel, l'adresse est inconnue du le GPS, absence de signalisation, au téléphone aucun interlocuteur ne parle français.

10/10 Excellent

Daniel, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien comme étape
Bon rapport qualité prix

8/10 Bien

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to find and all staff were friendly. Check-in straightforward. The room was a little dated but clean and quiet. Good amount of free parking although some deep potholes on the driveway. Good selection for breakfast and the full cooked breakfast was excellent. An enjoyable two night stay and would definitely recommend.
Séjour de 2 nuits en mai 2024
Réponse de Gemma T - General Manager le 18 mai 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Carole

Building quite tired in need of updating
Séjour de 1 nuit en mai 2024
Réponse de Gemma T - General Manager le 18 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soonSincerely,

8/10 Bien

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good value, staff friendly and room basic but clean
Séjour de 1 nuit en avril 2024
Réponse de Gemma T - General Manager le 7 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Michael

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel is good and convenient for what we need and the road network.. It could do with a freshen up decor wise but other than that it is OK
Séjour de 2 nuits en avril 2024
Réponse de Gemma T - General Manager le 7 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Marjorie

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent value for an overnight stay. The staff could not have been more helpful and the breakfast was nice and freshly cooked. Room small but clean and comfortable, with a very efficient heater and a window that opened!
Séjour de 1 nuit en mars 2024
Réponse de Skyler le 1 avr. 2024
Dear Guest, Thank you for your time in creating your review. We are pleased you had a pleasant stay with us. We hope to welcome you back through our doors in the future. Warmest Regards, Campanile washington team

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfy bed and very clean. Thank you.
Séjour de 1 nuit en mars 2024
Réponse de Skyler le 1 avr. 2024
Dear Guest, Thank you for your time in creating your review. We are pleased you had a pleasant stay with us. We hope to welcome you back through our doors in the future. Warmest Regards, Campanile washington team

2/10 Horrible

Sydney

Séjour de 1 nuit en mars 2024
Réponse de Gemma T - General Manager le 4 avr. 2024
Dear GuestPlease reach out to the hotel if you would to discuss your review, we value all feedback so we can make improvements to our guest experience

2/10 Horrible

George

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hotel is probably the worst we have ever stayed in Basic is an understatement the beds were like Z beds and very uncomfortable the bathroom left a lot to be desired and the large amount of rust around the plug hole in the bath stopped us using the shower yes you get what you pay for but it was a similar price to the Premier Inn next door which was sadly full but from past experience is far superior just thank goodness it was only one night
Séjour de 1 nuit en mars 2024
Réponse de Skyler le 1 avr. 2024
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from, and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Campanile washington

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel and staff are very good but they could do with a better food menu at night
Séjour de 4 nuits en février 2024
Réponse de Gemma T - General Manager le 19 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good value-for-money hotel. Slightly jaded bedroom but this doesn’t detract from it having a really comfortable bed. Excellent breakfast.
Séjour de 2 nuits en février 2024
Réponse de Gemma T - General Manager le 19 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Suzanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The lass behind reception and the chef, were absolutely lovely, so friendly and welcoming. Can't fault the hotel.
Séjour de 1 nuit en février 2024
Réponse de Gemma T - General Manager le 19 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Gemma T - General Manager le 19 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay with great value
Great stay and great value. We wanted a clean and tidy room and that's what we got. Very good with great service as well.
Séjour de 1 nuit en février 2024
Réponse de Gemma T - General Manager le 19 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Rafal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Gemma T - General Manager le 19 févr. 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Horrible

mark

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Gemma T - General Manager le 19 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

2/10 Horrible

lewis

Séjour de 1 nuit en janvier 2024
Réponse de Gemma T - General Manager le 19 févr. 2024
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

6/10 Satisfaisant

Fabiola

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Gemma T - General Manager le 27 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Owain

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Gemma T - General Manager le 18 déc. 2023
Dear Guest,Thank you for leaving us 10 out of 10! We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

John

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Gemma T - General Manager le 18 déc. 2023
Dear Guest,Thank you. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

stuart

Séjour de 4 nuits en décembre 2023
Réponse de Gemma T - General Manager le 18 déc. 2023
Dear Guest,Thank you. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Russ

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good Hotel Great breakfast Good business stay
Séjour de 1 nuit en novembre 2023
Réponse de Gemma T - General Manager le 28 nov. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
Bon hôtel avec des employés sympathiques et efficaces. Lit confortable. Seule chose dont on devrait informer les clients, c'est que les chambres ne sont nettoyées que si on met l'affiche sur la porte.
Séjour de 7 nuits en novembre 2023
Réponse de Gemma T - General Manager le 28 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Joanne

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nice
It was a nice place to lay ypur head, breakfast was nice too a great selection
Séjour de 1 nuit en novembre 2023
Réponse de Gemma T - General Manager le 28 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback. We are pleased you enjoyed your stay and We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Brian

Séjour de 1 nuit en novembre 2023
Réponse de Gemma T - General Manager le 28 nov. 2023
Dear Guest,Thank you for giving us 10 out of 10!. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Janet

Séjour de 2 nuits en octobre 2023
Réponse de Gemma T - General Manager le 28 nov. 2023
Dear Guest,Thank you for the 5 out of 5! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Médiocre

les

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Gemma T - General Manager le 2 nov. 2023
Dear GuestThank you for your reviewWe do hope to see you again in the futureSincerely,

10/10 Excellent

Mick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stop
Staff were friendly and helpful, room clean, shower was powerful and relaxing, food was good overall highly recommend
Séjour de 1 nuit en octobre 2023
Réponse de Gemma T - General Manager le 24 oct. 2023
Dear Guest,Thank you for taking the time to share your great review! We hope to welcome you back to our hotel very soon!Sincerely,

8/10 Bien

Sharron

Voyage en famille
Les points forts : Propreté et personnel et service
Looks are deceiving, when we walked in i thought OMG what have i booked corridor looked a bit taty, the rooms are basic, but it was only a couple of nights as a base camp. I actually slept through 6 hrs solid, bed was comfy, shower temp brilliant. I will definitely book here again. The evening food menu is limited choice.
Séjour de 2 nuits en octobre 2023
Réponse de C BENNETT le 8 oct. 2023
Dear Guest, Thank you for your 4 out of 5 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C. Bennett

10/10 Excellent

Melinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Claire Bennett le 8 oct. 2023
Dear Guest, Thank you for your 10 out of 10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C. Bennett

8/10 Bien

Yu Keung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de C BENNETT le 2 oct. 2023
Dear Guest, Thank you for your 8 out of 10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely C. Bennett

8/10 Bien

Julie

Voyage en groupe
Séjour de 1 nuit en septembre 2023
Réponse de Gemma T - General Manager le 27 sept. 2023
Dear Guest,Thank you for taking the time to share your score. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Luke

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Gemma T - General Manager le 27 sept. 2023
Dear Guest,Thank you for taking the time to leave a 10 out of 10. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Satisfaisant

Rabi

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The bed was not comfortable at all. I got a back pain Two small bed was attached to make it large as well as mattress and the joining was terrible. I can feel the joining wooden edge in the middle of the bed.
Séjour de 2 nuits en septembre 2023
Réponse de Claire Bennett le 20 sept. 2023
Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind RegardsClaire Bennett Deputy General Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Overall Adequate for needs
Overall was adequate. Beds comfortable, generally clean although one room had a damp/musty smell. We were after 2 rooms at reasonable price and thats what we got
Séjour de 2 nuits en septembre 2023
Réponse de Gemma T - General Manager le 19 sept. 2023
Dear Guest,Thank you for the leaving a review of our hotel! We hope to see you again very soon.Sincerely,

10/10 Excellent

Margaret

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Two night stay for GNR. Staff were fantastic, friendly, helpful with a quick and helpful response to queries. Would definitely stay again and recommend to others. Thank you
Séjour de 2 nuits en septembre 2023
Réponse de Gemma T - General Manager le 13 sept. 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

stuart

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Gemma T - General Manager le 13 sept. 2023
Dear Guest,Thank you for your 8 out of 10 review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was difficult for my wife as there was not walk in shower and she has mobility problems
Séjour de 2 nuits en septembre 2023
Réponse de Gemma T - General Manager le 13 sept. 2023
Dear Guest,Thank you for taking the time to share your feedback. We will ensure your comments are passed on and hope to see you again in the near futureSincerely,

10/10 Excellent

Kevin

Séjour de 1 nuit en septembre 2023
Réponse de Kirsty le 5 sept. 2023
Dear Guest, thank you for taking the time to leave a review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again. Kind Regards

8/10 Bien

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Kirsty le 1 sept. 2023
Dear Guest, thank you for taking the time to leave a review, we are pleased to hear the team interactions where positive & we will pass them on to our team who strive for customer satisfaction & feedback we aim to improve things that are within our control. We hope to see you again. Kirsty

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff were brilliant only issue was dog corner too small for more than one customer with a pet and a bullying customer in that space but staff were brilliant resolving the problem
Séjour de 3 nuits en août 2023
Réponse de Gemma T - General Manager le 29 août 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cheap and cheerful but as expected
You get exactly what you pay for. Low cat so rooms are basic but shower was decent and room was clean. Hardly any noise too.
Séjour de 3 nuits en août 2023
Réponse de Gemma T - General Manager le 29 août 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gemma T - General Manager

8/10 Bien

simon

Séjour de 1 nuit en août 2023
Réponse de Claire Bennett le 17 août 2023
Dear Guest thank you for taking the time to leave a 8/10 score of our hotel. I hope the team interactions were positive as we strive for customer satisfaction. We hope to see you again soon. Kind Regards Claire Bennett Deputy General Manager