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Avis sur Cairn Hotel Newcastle Jesmond

3 out of 5
Cairn Hotel Newcastle Jesmond
97-103 Osborne Road, Jesmond, Newcastle-upon-Tyne, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 310 avis sur 795." "
Note des voyageurs de 8 (Bien), d’après 281 avis sur 795." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 795." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 795." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 795." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Chambre très petite encombrée d une énorme télé. Grand couloir bruyant quand retour de soirée des voisins
Séjour de 1 nuit en mai 2019
Réponse de joanne le 28 mai 2019
hi there, we do apologies and wish you had of brought this to our attention, we would of tried our best to sort out your complaint.

10/10 Excellent

maryline, verdun 55100

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super hôtel
super hôtel dans un endroit calme. une salle de bain très jolie et fonctionnelle avec une douche magnifique ! literie parfaite. A recommander
Réponse de General Manager le 13 août 2016
Dear Maryline, Thank you for taking the time to review our hotel, I am very glad you enjoyed your stay with us, I look forward to welcome you back soon Many Thanks & Kind regards Islam Ragab Front of House Manager

10/10 Excellent

laurent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de General Manager le 7 oct. 2016
Dear Laurent, Thank you for taking the time to review our hotel. I am glad you enjoyed your stay with us. We look forward to welcome you back soon Many Thanks & Kind Regards Islam Ragab Front of House Manager

8/10 Bien

Nick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely hotel and great value for a large room, well furnished and decorated with quality fittings, only comment is that this is starting to look a bit tired in places, we had room 313 and the shower was coming out of a ragged hole in the ceiling, the flooring was worn through in places and the sink cracked with a loose tap. Minor refurb and a lick of paint and it would be 5 star all the way. Staff efficient and pleasant and free parking a bonus.
Séjour de 1 nuit en mai 2024

8/10 Bien

Josh

Les points forts : Équipements
Staff were friendly and ensured our stay was comfortable. Dealt with an issue in the room quickly and efficiently.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Wendy

Voyage en famille
Les points forts : Personnel et service
Standard room
Séjour de 1 nuit en mai 2024

2/10 Horrible

Paul

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
My room (414) was directly above the front door of their associated property 'The Carlton Hotel'. The 'soft closer' on the front door was clearly broken as every time someone came in and went out the door slammed shut causing the room to shake. I reported this to reception the following morning and the maintenance guy was also there. I was assured it would be sorted. It wasn't and I had to endure a secong night of being disturbed everytime the door was opened. I again reported it on my departure and also emailed the hotel but not even a reply. Would not stay again as clearly not interested in their guests.
Séjour de 2 nuits en mai 2024

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed at the Cairn many times and was always pleased. This time was a little disappointing. We were in a room furthest from reception and the WiFi was awful. We were also next to a fire door which was constantly slamming shut and the room was very small. Positives are the staff, cleanliness and ability to park. NB: We were in the main building, not the old Carlton. I’d still recommend the hotel and stay there again.
Séjour de 1 nuit en mai 2024

8/10 Bien

Fiona

Voyage en couple
We stayed in a room in the Carlton, was large enough for 2, had everything we required ie hairdryer, iron, kettle etc. Had a lovely buffet breakfast in the cairns hotel. Lots of eateries in local area. Handy for metro
Séjour de 1 nuit en mai 2024

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay at this hotel great staff the room was comfortable and spotless. The continental breakfast was above our expectations. I would definitely stay here again
Séjour de 1 nuit en mai 2024

8/10 Bien

Sally

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024

10/10 Excellent

Gary

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good stay in a good area clean and tidy
Séjour de 2 nuits en mai 2024

10/10 Excellent

Lynn

Excellent value for money
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Matthew

Voyage en couple
Les points forts : Propreté et équipements
Nice room for the price but was very hot in the room and in the corridor outside. Felt hot under the carpet.
Séjour de 1 nuit en mai 2024

2/10 Horrible

David

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Toilet seat broken. No parking as advertised.
Séjour de 1 nuit en mai 2024

8/10 Bien

Jhanelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Gilly

Voyage en couple
Les points forts : Propreté et personnel et service
We arrived to check in and told we would be staying in the sister hotel over the road . Had no problems with the hotel it was clean safe & quite as we were on the top floor . Considering it was between 2 busy bars we heard no noise at all . Very warm room & plug didn’t work in the bath but for £39 you can’t complain ! We opened the window & had showers .
Séjour de 1 nuit en mai 2024

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were lovely. The carpark was a nightmare however. It was double parking.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Tadeusz

Les points forts : Propreté
Well, not for the feint hearted and always read the small print when booking this hotel. I was in a separate building literally above the 2 busiest pubs in the area! But, tbf there was no excessive noise after midnight! I now know why it was cheap, though! The room was functional and clean. I even had a little table where I could do some work. And I could watch footbal from my bedroom window as I could see the outside TV in the pub's garden area. I was still young enough (at 54) to appreciate youngster's enjoying themselves. Newcastle centre was a 30 min walk and was on a direct bus routed. Lovely boutique cafe's and bakery shops close by. Just don't choose this place if you want quiet or are a light sleeper! Biggest gripe was the shower because it had the appalling sweet spot where a millimetre turn on the dial it was freezing cold or piping hot (and I mean piping!).
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Tim

Les points forts : Propreté
Les points faibles : Équipements
Ended up staying at the other hotel across the street, the Carlton. Bit of a pain in the ass to carry luggage down the street, then up a bunch of flights and through locked doors. At least the place felt secure for what that’s worth. Service is not great since you have to go back to the other hotel to get anything since there’s no staff at all at the Carlton. There’s no refrigerator in the room so if you have any dietary restrictions this is not the hotel for you. I can’t say anything much about the hotel staff one way or another but when I asks for more hot beverage supplies they were accommodating
Séjour de 7 nuits en avril 2024

10/10 Excellent

Peter

Voyage en famille
Very pleased with the room at this price. Far more spacious and better equipped than anticipated. Large bath/shower room. Plenty of tea , coffee and milk ( unlike many other places ) . We added breakfast to our stay, which was also really very good. Very polite and super-friendly service in the adjoining bar/cafe. No complaints here whatsoever Next time we’re in Newcastle for a night away , this is where we’ll come . Thank you
Séjour de 1 nuit en avril 2024

2/10 Horrible

Ian

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We were put across the road in the sister hotel and the noise was terrible we were put in a room right up from the bar and the noise was terrible from afternoon till night i think when older people book they should warn them about the noise they gave us earplugs which did not help us at all we were looking for a nice break as i had been in hospital and it was spoiled by all the noise we won’t be back at that hotel
Séjour de 2 nuits en avril 2024

8/10 Bien

Lai Ling

Séjour de 2 nuits en avril 2024

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Sandy

Séjour de 1 nuit en avril 2024

10/10 Excellent

Imogen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable and clean with a nice room design, spacious bath and shower with plenty of little shops around and places to eat
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Ashley

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very basic room, quite stuffy. Very noisy, not from the bar but from people all along the corridor, walls are paper thin and you can hear everything. Limited sleep because of this.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, very clean. Even though above a bar didn't experience any noise.
Séjour de 1 nuit en mars 2024
Réponse de T le 3 avr. 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

8/10 Bien

Lynne

Séjour de 1 nuit en mars 2024

8/10 Bien

Phillip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable night stay but to woke sewage smell coming from the bathroom
Séjour de 1 nuit en mars 2024

10/10 Excellent

Istiaque

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really loved the property.
Séjour de 2 nuits en mars 2024

8/10 Bien

Dean

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

sharon

Average hotel for a bargain stay in Jesmond
Séjour de 3 nuits en février 2024

4/10 Médiocre

Ankur

Voyage en couple
Wrong room size specification for superior room. Bathroom smelled all the time and made the room quite uncomfortable to stay. I'll prefer to not stay here again.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Stephanie

Séjour de 1 nuit en février 2024

4/10 Médiocre

Gareth

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Noisiest hotel in Newcastle :-(
Stayed for a weekend break and booked as it looked great on the website and was in a good location. If it’s a peaceful nights sleep you are looking for, this is not the place for you. Quite possibly the noisiest and rowdiest hotel I’ve ever stayed in. The rooms look absolutely nothing like the pictures on hotels.com, it wasn’t even in the hotel building itself, but across the street in a noisy building above 2 rowdy bars. Cleanliness I couldn’t fault and the room had a good supply of towels and amenities. Close to West Jesmond Metro. The noise in this hotel absolutely ruined my weekend and I was glad to leave to get some peace and quiet. I wouldn’t ever stay here again. Even when the pubs closed, people continued to party, bang around and scream all night. A terrible terrible disappointment and not worth the money that they charged me.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

N P

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Don't stay in their newly acquired hotel.
I have stayed at the Cairn quite a few times over the years, for work and pleasure and it was always a great experience, but now they have acquired the Carlton hotel across the road and above a loud pub(Spy Bar), this trip was spoilt by us being placed in this hotel. The rooms were very small, in fact my room had a double bed that I could not walk round because the bottom left side of the bed was right up to the wall, therefore I had to climb over the corner of the bed to get to my side. The newly acquired hotel is a bit run down and had a feeling of overall tattiness. If I couldn't get a guarantee that I would be staying in the original Cairn hotel, I would not book with them again.
Séjour de 2 nuits en février 2024

10/10 Excellent

Katrina

Séjour de 1 nuit en février 2024

8/10 Bien

Tara

Séjour de 3 nuits en février 2024

2/10 Horrible

Ellie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tiny dingy room 5 flights of stairs
room is nothing like what it was meant to be, in a completely different building.
Séjour de 2 nuits en février 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Extremely comfortable, solid bed. Staff customer service is excellent. Breakfast very enjoyable.
Séjour de 1 nuit en février 2024

10/10 Excellent

LD

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent - good location for our destination, good breakfast would stay there again!
Séjour de 1 nuit en février 2024
Réponse de T le 3 avr. 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

2/10 Horrible

Liam

Les points faibles : Infrastructures et conditions de l’hébergement
Put in hotel over the road, unable to sleep due to noise. TV broken. Will be requesting a refund. Had previously stayed in main hotel with no issues, but no advice on booking about which hotel you will be placed in.
Séjour de 1 nuit en février 2024

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The check-in chap was super helpful. The room was modern, clean and well designed. Everything was 100% great. The only slight negative that the parking was limited. The chap on reception was super helpful and sorted me out and all was great. I would 100% stay there again. The parking issue was a tiny blip on what was otherwise a great stay in a super hotel.
Séjour de 1 nuit en février 2024
Réponse de T le 3 avr. 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

10/10 Excellent

Danny

Very clean and comfortable room, very spacious and well worth the money.
Séjour de 1 nuit en février 2024
Réponse de T le 3 avr. 2024
Thank you for the feedback, we are glad you enjoyed your stay with us Kind RegardsCairn hotel

6/10 Satisfaisant

Mark

Séjour de 1 nuit en février 2024

8/10 Bien

Sally

Séjour de 2 nuits en février 2024

8/10 Bien

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Stephen

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Good value for money
The hotel was really good value. The room was clean, and the breakfast was excellent. My only complaint would be the level of noise from the onsite bar area
Séjour de 2 nuits en janvier 2024