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Avis sur The King's Head Inn - The Inn Collection Group

3 out of 5
The King's Head Inn - The Inn Collection Group
The Green, Newton Under Roseberry, Middlesbrough, England

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 90 avis sur 132." "
Note des voyageurs de 8 (Bien), d’après 27 avis sur 132." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 132." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 132." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 132." "

9,6/10

Propreté

9,4/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

John

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice rooms. Lovely restaurant
Séjour de 1 nuit en mars 2024

8/10 Bien

Saleem

Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience le 8 févr. 2024
Thank you for your rating. We hope to see you again soon.

6/10 Satisfaisant

Rex

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
No WiFi or o2 signal , with the exception of one member of staff everyone was just doing their job no more no less ,rats around the accommodation, outside when i saw them .
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience le 8 févr. 2024
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Emma

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience le 8 févr. 2024
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

L G

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great in every way
Accommodation was lovely, very comfy bed. Tasty food, very friendly service. Would definitely recommend.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience le 8 févr. 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Graham

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice welcome from the staff,nice comfortable room and bed,excellent food would stay again.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience le 8 févr. 2024
We can’t wait to welcome you back. Thank you for your feedback.

10/10 Excellent

Jon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and the room was spacious and clean with tea, coffee and biscuits.
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience le 8 févr. 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Sally

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience le 6 déc. 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Tris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I think that overall my stay was excellent value. I wish the mattress wasn't quite so firm and that the pillows were more like my own (latex) but this is impossible to cater for. Food also excellent.
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience le 14 nov. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

6/10 Satisfaisant

Tracey

Voyage d’affaires
Les points forts : Propreté
Great if you want to get away from t'internet
Lovely country location and busy pub with good range of food including game. Chain rather than individually run. Minimal or no wifi, especially in the bedrooms. Good breakfast. Bedroom in the conservatory very cold which meant the bed felt damp so avoid if possible. Plenty of hot water in the morning though.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 1 nov. 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Martin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A little gem..
Really nice and welcoming. I have business in this location and will book again. Food good value and equally nice excellent breakfast. Nothing to dislike.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 31 oct. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Satisfaisant

Harry

Voyage en famille
Les points forts : Propreté et équipements
With limited mobility we were in upstairs room with long access corridor. bathroom mirror and wash basin were too high for 5ft 2in person and wardrobe space was inadequate
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 31 oct. 2023
Guest satisfaction is a top priority of ours, and any feedback is greatly received. It assists us in highlighting any areas we may have fallen short in and helps enhance our guest experience. I would like to take this opportunity to assure you, your comments have been brought to the attention of our General and compliance Manager. Your points will be discussed and reviewed in depth and any necessary updates will be implemented. Please note, our team are always on hand to assist if there is anything you may require.

8/10 Bien

Chris

Voyage en famille
Les points forts : Équipements
A very pleasant overnight stay
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 9 oct. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Bien

Trevor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reasonable hotel with good staff
One night stay which was fairly expensive for a small room. The toilet was difficult to flush and the sink plug did not fit. Staff was good and breakfast had a wide choice made to order; dinner also had a variety of interesting choices. The entrance to the car park was very narrow and on a busy road. Hotel had charm and was historic though, its situation was excellent.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it
A lovely place in a quiet location
Séjour de 1 nuit en août 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Alison

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The inn and accommodation block are well planned out and very well maintained to a modern standard. The evening and breakfast menu offer a local twist to familiar dishes. Roseberry Topping Hill just behind the pub must be conquered. The route is a challenge but the view is amazing.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Andy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, quiet and friendly place to stay, scenic backdrop to the three key elements that count, Good food, Good Service and Good accommodation.
Séjour de 1 nuit en mai 2023
Réponse de Guest Experience le 17 mai 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Bijan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its an amazing property and the room available for families was large. Staff is warm and friendly and food great
Réponse de Guest Experience le 24 mars 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 Bien

john

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Guest Experience le 23 févr. 2023
Thank you for your rating. See you again soon.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice comfy room. Excellent breakfast. Would stay again.
Séjour de 1 nuit en janvier 2023
Réponse de Guest Experience le 8 févr. 2023
Thank you for your review. I know the team would be thrilled to welcome you back.

6/10 Satisfaisant

Tim

Voyage d’affaires
Les points forts : Propreté et personnel et service
Recent stay
Friendly staff but bedroom very dated and food was bland
Séjour de 1 nuit en janvier 2023
Réponse de Guest Experience le 20 janv. 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Gemma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Great Stay
What a great stay at the Kings Head. The room was lovely with a four poster bed, very clean and comfortable. It is dog friendly, and Lottie our Dandie Dinmont was very well looked after by the amazing staff in the bar, she was even treated to her own breakfast! Would highly recommend.
Séjour de 1 nuit en janvier 2023
Réponse de Guest Experience le 12 janv. 2023
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 Excellent

Antony

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Smashing staff superb location good food dog and family friendly Ideal for Yorkshire coast and moors
Séjour de 3 nuits en décembre 2022
Réponse de Guest Experience le 19 déc. 2022
Thank you for your feedback. We hope to welcome you back soon.

6/10 Satisfaisant

Bill

Voyage en famille
Les points forts : Propreté
It's very convenient for exploration of Roseberry Topping, though the staff were unsure of the time it would take to climb it
Séjour de 1 nuit en octobre 2022
Réponse de Guest Experience le 8 nov. 2022
Thank you for your feedback. We have had some staff covering and are new to the area.

10/10 Excellent

Darrell

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb
Very nice clean comfortable room Very nice polite helpful staff Good food I highly recommend you won’t be disappointed it is in my list of personal favourites to stay now
Séjour de 2 nuits en octobre 2022
Réponse de Guest Experience le 20 oct. 2022
Wow, thank you so much. We hope to welcome you back soon.

8/10 Bien

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely views
Room was lovely.but wi fo was useless in room was ok in main bar area. Entrance door to accommodation was noisy.
Séjour de 2 nuits en octobre 2022
Réponse de Guest Experience le 10 oct. 2022
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The King's Head Inn.

10/10 Excellent

Ian

Séjour de 1 nuit en octobre 2022
Réponse de Guest Experience le 5 oct. 2022
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Gary

Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No Wi-Fi
I was travelling for business therefore had planned to work in the evening. Unfortunately absolutely no wi fi signal so not possible to do any work This was a real shame as food was lovely Room was clean but bed (room 1) pushed up to the window / wall so only accessible from one side
Séjour de 1 nuit en septembre 2022
Réponse de Guest Experience le 16 sept. 2022
Thank you for feedback. We apologise for the inconvenience. It seems, we can't have the beautiful surroundings and achieve the desired signal strength 100 percent of the time. Rest assured, we are doing everything within our power to improve this.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay for family
Great stay. The room was more spacious than anticipated.
Séjour de 2 nuits en août 2022
Réponse de Guest Experience le 24 août 2022
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

6/10 Satisfaisant

Philip

Voyage en couple
Les points forts : Propreté et personnel et service
Lovely property in great location. However, wifi access to internet completely unusable due to lack of bandwidth, which combined with virtually no 3G or 4G coverage in the area means you are in information black hole!
Séjour de 2 nuits en août 2022
Réponse de Guest Experience le 19 août 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 star stay
Absolutely fantastic service the whole of our stay. Polite helpful staff. Food delicious freshly cooked. Excellent choice for breakfast which was cooked to order.
Séjour de 2 nuits en août 2022
Réponse de Guest Experience le 19 août 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Ade

Séjour de 1 nuit en juillet 2022
Réponse de Guest Experience le 19 août 2022
Thank you for your rating. It is greatly appreciated. We look forward to welcoming you back.

8/10 Bien

Howard

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It’s in a great spot for walking locally and Roseberry topping is very close by. Room was fine, food was excellent .Plenty of places to park car. The only downside for us (which may not be a downside for others) was the Wi-Fi was poor in that I connected once and then it was slow and only on for a very short time before disconnecting). My phones network was poor here so I couldn’t use my phone for the internet either. All in all we enjoyed ourselves.
Séjour de 1 nuit en juillet 2022
Réponse de Guest Experience le 8 juil. 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Bien

JANE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The deluxe double in the conservatory would benefit from AC.
Séjour de 3 nuits en juin 2022
Réponse de Guest Experience le 20 juin 2022
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Guest Experience le 15 juin 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!!!
Séjour de 1 nuit en juin 2022
Réponse de Guest Experience le 13 juin 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Karen

Séjour de 1 nuit en juin 2022
Réponse de Guest Experience le 8 juin 2022
Thank you for your rating . We hope to see you again soon.

10/10 Excellent

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022

8/10 Bien

ian, Bodham

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
We had the last room and it was really a single!
Séjour de 1 nuit en mai 2022
Réponse de Guest Experience le 13 juin 2022
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 Satisfaisant

michael

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2022
Réponse de Guest Experience le 22 mai 2022
Thank you for your rating. We hope to see you again and provide you with our guest experience we are known for.

8/10 Bien

Susanne

Séjour de 1 nuit en mai 2022
Réponse de Guest Experience le 16 mai 2022
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Michael

Séjour de 2 nuits en avril 2022
Réponse de Guest Experience le 5 mai 2022
Thank you for your rating. We hope to see you again soon. :)

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay
Very happy with the room.also the staff was friendly.the food was also very nice to
Séjour de 2 nuits en avril 2022
Réponse de Guest Experience le 5 mai 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

6/10 Satisfaisant

Kay

Séjour de 1 nuit en avril 2022
Réponse de Guest Experience le 14 avr. 2022
Thank you for your rating.

10/10 Excellent

Grant

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden gem of a place!
Service from the team was fantastic and the food was great. Special mention to the manager Oscar who went out of his way to make sure he had everything we needed. Great place, great views…..will definitely go back.
Séjour de 2 nuits en avril 2022
Réponse de Guest Experience le 11 avr. 2022
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review. I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anniversary break
Loved it. Comfy homley. Staff couldnt do enough for you. Will definately go back. Breakfast was amazing and eveningeals were worth every penny
Séjour de 2 nuits en mars 2022
Réponse de Guest Experience le 30 mars 2022
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

David

Cody and friendly
Brill but couldn’t see bar tariff and no breakdown of bar bill !
Séjour de 2 nuits en mars 2022
Réponse de Guest Experience le 11 mars 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Closed
I turned up at 23:00 to check in hotel was closed and no one as we’re the phone so I had to book another hotel.
Séjour de 1 nuit en février 2022
Réponse de King's Head le 21 févr. 2022
Our pub closes and check in stops at 23:00 every night, including the night in question - upon checking CCTV you arrived to check in at 23:10.

8/10 Bien

Pip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location
Trip was both business and pleasure. Only one night stay. Location was ideal for us which was the reason we chose this hotel. Rooms are beside restaurant and bar so we needed to run through the rain to get dinner and breakfast the next morning. Not ideal. Breakfast was good evening meal a little pricey but good. Staff friendly and helpful.
Séjour de 1 nuit en février 2022
Réponse de Guest Experience le 20 févr. 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.