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Avis sur Scalford Country House Hotel

3 out of 5
Scalford Country House Hotel
Scalford Road, Melton Mowbray, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 16 avis sur 31." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 31." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 31." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 31." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 31." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

2/10 Horrible

Heather

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT BOOK THIS HOTEL
Arrived at hotel to find it closed due to housing refugees. Neither the hotel nor yourselves contacted me prior to arriving there with this information. We had travelled quite a distance to attend a family function, all hotels in the area were fully booked, therefore the four of us (2 in our sixties and 2 in their eighties) ended up sleeping on relatives sofas. This is totally unacceptable on all counts. This is the 1st time I have used Hotels.com and the service provided does not encourage me to use you again.
Séjour de 1 nuit en août 2021

2/10 Horrible

Marc

Séjour de 1 nuit en août 2021

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2021
Réponse de Amanda le 3 août 2021
Thank you for your 10 out of 10 score, we are pleased that you enjoyed your stay.

8/10 Bien

Keyflow Uk

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2021
Réponse de Amanda le 23 juil. 2021
Thank you for your review, we are pleased that you enjoyed your stay. Kind regards Amanda

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en juillet 2021
Réponse de Amanda le 3 août 2021
Thank you for your 5 out of 5 score, we hope to welcome you back soon.

8/10 Bien

STEVEN

Les points forts : Propreté, personnel et service, confort de la chambre
Former glory
Last visit over 3 years ago and was a complete disaster. Now has new owners whom have spent time a money on bringing Scalford hall back up to its former glory. They still have a little way to go, but wish them all the best. Will return at sometime, it's amazing place, beautiful location.
Séjour de 2 nuits en juin 2021
Réponse de Amanda le 12 juin 2021
Thank you for your kind review, we are pleased that you enjoyed your stay with us and hope to welcome you back in the future. As you rightly say, we have only had the hotel for 2 years and have worked hard to bring it to where it is now, we love the beautiful countryside and surroundings ! Kind regards Amanda

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en mai 2021
Réponse de Amanda le 20 juin 2021
Thank you for your review, we hope to welcome you back soon. Kind regards, Amanda

8/10 Bien

Darren

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melton
Lovely place. Would stop again.
Séjour de 1 nuit en avril 2021
Réponse de Amanda le 23 avr. 2021
Thank you for your kind review, we look forward to welcoming you back. Kind regards, Amanda

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Views
Excellent location just outside of Melton Mowbray town but with the most stunning views across the valley. Historical and practical. I would definitely go again.
Séjour de 2 nuits en décembre 2020
Réponse de Amanda le 1 janv. 2021
Thank you for your 10 out of 10 review, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards Amanda

8/10 Bien

Steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2020
Réponse de Amanda le 10 nov. 2020
Thank you for your review, we are pleased that you enjoyed your stay and hope to welcome you back in the future. Kind regards, Amanda

8/10 Bien

Claire, West Sussex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scalford Country House is a very charming building the rooms are nice and the hospitality was excellent for these unprecedented times. The cooked breakfast was superb
Séjour de 1 nuit en octobre 2020
Réponse de Amanda le 12 oct. 2020
Thank you for your lovely review, we are pleased that you enjoyed your stay and hope to welcome you back in the future. Kind regards, Amanda

10/10 Excellent

K M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic getaway.
Had an excellent couple of nights at the Scalford Country House Hotel. The welcome was brilliant, friendly and informative. Unfortunately due to Covid restrictions the restaurant was only open for breakfast which again was a limited menu but was more than enough and cooked to order, it was delicious. We where in one of the recently decorated rooms, this property is undergoing a complete refurbishment, the bed was really comfy and the room was well presented with a new bathroom, in all everything was great and the staff where extremely friendly and helpful.
Séjour de 2 nuits en septembre 2020
Réponse de Amanda Burton le 29 sept. 2020
Thank you for your lovely review, we are so pleased that you enjoyed your stay and hope to welcome you back very soon. Kind regards, Amanda

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2020
Réponse de Amanda le 24 sept. 2020
Thank you for your 10 out of 10 review, we are so pleased that you enjoyed your stay with us. Kind regards, Amanda

6/10 Satisfaisant

Adrian

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Nice but needs updating
Lovely building, however the room was in need of a good redecoration as it was looking a bit dated and tired. Restaurant was closed due to CV 19 and made the hotel a bit bleak with no atmosphere. The guy on reception was helpful and very Covid friendly
Séjour de 1 nuit en septembre 2020
Réponse de Amanda le 24 sept. 2020
Thank you for your review, we are in difficult times at the moment and people are not travelling, making hotels so quiet. Once this is all over we hope to get a lot busier and back to some sort of normality. We hope to welcome you back in the future. Kind regards Amanda

10/10 Excellent

Skippy, Melton Mowbray Uk

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and very helpful. The room was great and bed very comfortable. Will stay there again
Séjour de 1 nuit en septembre 2020
Réponse de Amanda le 24 sept. 2020
Thank you for your 5 out of 5 review, we hope to welcome you back very soon. Kind regards, Amanda

10/10 Excellent

chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful history
Great tranquil setting, staff did above and beyond what was expected
Séjour de 1 nuit en septembre 2020
Réponse de Amanda le 24 sept. 2020
Thank you for your 10 out of 10 review, we are so pleased that you enjoyed your stay and hope to welcome you back in the future. Kind regards, Amanda

6/10 Satisfaisant

Tometh, UK

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel looked lovely on approach. Welcome was good, screen up, hand gel etc tea and coffee supplied in a sealed bag and keys wiped with a sterile wipe and placed in a bowl for us to take, all good with covid guidelines. Then we were advised that the restaurant is closed, no breakfast available which was disappointing as we had paid extra for breakfast. We were offered a grab & go breakfast, which we declined. No hot water in the morning for a shower and on check out we were told the electric had cut out and the electrician was being called. We had to ask for a refund for our breakfast .overall an ok stay but felt we were the only guests and not looked after.
Séjour de 1 nuit en août 2020
Réponse de Amanda le 26 août 2020
Thank you for your review, please accept our apologies for no hot water in the morning. This was due to an issue out of our control and has now been rectified. I am sorry that you felt you were not looked after, this is most unusual. The hotel is very quiet at the moment, hospitality has been hit hard by the last 5 months, but hopefully business will pick up soon. As we have only just re-opened on a reduced basis, cooked breakfasts will soon be served again, as will evening meals. We hope to welcome you in the future when times are busier. Kind regards, Amanda

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Amanda Burton le 21 mars 2020
Thank you for your 10 out of 10 review , we are so pleased that you enjoyed your stay and hope to welcome you back very soon. Kind regards Amanda

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best of everything
Absolutely fantastic venue the staff were brilliant the room spotless and the breakfast was amazing
Séjour de 1 nuit en février 2020
Réponse de Amanda le 27 févr. 2020
Thank you for your fabulous review, we are so pleased that you enjoyed your stay. Kind regards, Amanda

8/10 Bien

ELIZABETH

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
For a special family gathering which included many elderly guests, the hotel was brilliantly accommodating. Good meals, comfortable surroundings and a lovely warm atmosphere.
Séjour de 1 nuit en novembre 2019
Réponse de Amanda le 9 nov. 2019
Thank you for your review, we are so pleased that you had a comfortable stay with us and look forward to welcoming you back should you be in the area again. Kind regards, Amanda

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay at a lovely hotel
The hotel staff were very welcoming and everything ran very smoothly. The breakfast on both mornings was delicious and very filling and Dinner both nights excellent quality, generous portions and good value for money. I would very much recommend this hotel, it deserves to be successful following the purchase by the new owners.
Séjour de 2 nuits en octobre 2019
Réponse de Amanda le 25 oct. 2019
Thank you for your lovely review, we are so pleased that you enjoyed your stay with us. We hope to welcome you back soon Kind regards Amanda

10/10 Excellent

dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Honeymoon night
Overall excellant stay. Very friendly greating on check in . Room excellant, staff con mot be more help and interested in your visit and very knowledgable about the history of the manor . Food excellant And grounds are very grand .
Séjour de 1 nuit en octobre 2019
Réponse de Amanda le 22 oct. 2019
Thank you for your fab review, we are so pleased that you enjoyed your stay in the Bridal Suite. Look forward to seeing you for your 1st Anniversary ! Kind regards, Amanda

8/10 Bien

ALAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Amanda le 1 oct. 2019
Thank you for your review, we trust that you enjoyed your stay and hope to see you again soon. Kind regards, Amanda

10/10 Excellent

Abigail

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Amanda le 27 sept. 2019
Thank you for your 10 out of 10 review, we hope to welcome you back soon. Kind regards, Amanda

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Amanda le 5 sept. 2019
Thank you for your review, we look forward to welcoming you back to Scalford Country House Hotel

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely brilliant stay, all staff were very friendly and helpful. Will definitely be visiting again
Séjour de 1 nuit en août 2019
Réponse de Amanda le 27 août 2019
We are so pleased that you enjoyed your stay and hope to welcome you back soon. Kind regards Amanda

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019
Réponse de Amanda le 18 août 2019
Thank you so much for your full marks review, we are so pleased that you enjoyed your stay and hope to welcome you back soon. Kind regards, Amanda

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Welcoming staff and lovely communal areas. Beautiful gardens
Séjour de 2 nuits en août 2019
Réponse de Amanda le 8 août 2019
Thank you for your 5 star review, hope to welcome you back very soon.

6/10 Satisfaisant

Stephen

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Was Ok
The staff were great very friendly and helpful. There was a few niggles in the bathroom and some disruption from dogs in the room above. Have said that the overall stay was ok. The hotel gas just reopened with new staff and management so is currently a work in progress. I believe only a few of the rooms are being used at the moment while they get the place sorted out. With the enthusiasm of the staff I meet I believe Scalford Hall could and will be extremely good. Unfortunately not quite there yet
Séjour de 1 nuit en août 2019
Réponse de Amanda le 5 août 2019
Thank you for your review, please be assured that your comments have been taken on board. Maintenance have already dealt with the bathroom issues. We hope to see you again in the future. Kind regards, Amanda

8/10 Bien

Martin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service!
I got there later than expected. The night concierge Mick was A-MAZE-ING!!! He made me feel welcome, got me a drink, and organised some food for me. In fact Mick made the stay to be honest!!
Séjour de 1 nuit en juillet 2019
Réponse de Amanda le 23 juil. 2019
Thank you for your review, I will pass your compliments onto Mick. Hope to see you again soon. Kind regards. Amanda

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2019
Réponse de Amanda le 25 juin 2019
Thank you for your 5 out of 5 review, hope to see you again. Kind regards Amanda