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Avis sur The Midland - Manchester

4 out of 5
The Midland - Manchester
16 Peter Street, Manchester, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 755 avis sur 1346." "
Note des voyageurs de 8 (Bien), d’après 292 avis sur 1346." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1346." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 1346." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1346." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Rene Jean-Pierre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 22 janv. 2024
Dear Rene Jean-Pierre,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 Satisfaisant

Guillaume

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Holly, Guest Relations Executive le 4 janv. 2024
Dear Guillaume, Thank you for taking the time to share your honest feedback, we are delighted that you enjoyed your overall stay and should you wish to discuss your stay further, please do not hesitate to contact our guest relations team who will be happy to assist you. We hope to welcome you back again soon.Best Wishes

6/10 Satisfaisant

Cassie

Séjour de 1 nuit en octobre 2023
Réponse de Holly, Guest Relations Executive le 3 nov. 2023
Dear Cassie,Thank you for your great review of our hotel. We are pleased that you enjoyed your overall stay and we hope to welcome you back again soon.Best Wishes

6/10 Satisfaisant

Marc

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
Friendly staff and well located. The hotel has seen better days. Although charming our room unfortunately had heating issues and it took 3 visits to finally get sorted with a space heater. There also was a musty smell in the hallways.
Séjour de 5 nuits en mars 2023
Réponse de Dimitris Gioldasis, Guest Relations Manager le 12 mars 2023
Dear Marc,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We hope to see you again soon and we will do our best to make your next stay a 10/10!Please accept our apologies for the problem with the Air Conditioning system in your bedroom. We are currently in the process of changing the heating system across the hotel and as we are transitioning from the old system to the new one, on some rare occasions heating might be problematic. I am very sorry to hear that, that issue affected your stay and I can assure that this issue will be fully resolved within the next few months, once the installation of our new system is fully completed. Looking forward to having you over again,

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour reposant dans le centre ville
Excellente séjour dans un hôtel très classique et avec du style. Très grand chambre, très bien équipée.
Séjour de 2 nuits en octobre 2021

8/10 Bien

Gunnar

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Carolyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful upmarket hotel steeped in history. Attractive decor, welcoming staff. Our king size deluxe roomand bathroom were lovely and spacious but unfortunately the view out the windows was of a small inner roof and other inward looking toom windows. The breakfast was good with plenty of choices. Busy lifts at check out time meant we had to wait at least 5 min for a space in one. The hotel was very convenient for the city centre and for the whole tram network.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 1 nuit en mai 2024

10/10 Excellent

Denis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It has an old fashioned classic feeling - in a good way! Staff are superb. Location excellent.
Séjour de 2 nuits en mai 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 14 mai 2024
Dear Denis,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Joe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is fantastic and great location
Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Joe,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

Lutz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good business hotel. I little bit noosy due to the direct proximity to the tram!
Séjour de 3 nuits en mai 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Lutz ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.I do apologize for any inconveniences caused by external noises. Due to our iconic and central location of our city centre hotel, external noise is out of our control, unfortunately. The Midland is a Grade II listed building and our interference in terms of the infrastructure and insulation of the windows is very limited. Looking forward to having you over again,

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Super lief personeel, uitstekend ontbijt. Lekkere kamers
Séjour de 2 nuits en mai 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Claudia,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Philip

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Couldn’t fault anything Staff and facilities excellent
Séjour de 1 nuit en mai 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Philip,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Ivan Miguel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Ivan Miguel,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

Grace

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Grace,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Asim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautifully decorated Hotel. The Suites are sizeable and the staff do try hard to please. Breakfast buffet has plenty of variety and tasty! The Spa itself is cozy but splendid and the treatments are definitely some of the best to be had.
Séjour de 3 nuits en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Asim ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Gavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location. Lovely building and attentive staff
Séjour de 1 nuit en février 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

jason

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the timeless sense of grandeur and history of the hotel. The first impressions of the walk-in to reception were impressive. The young university students on reception were incredibly engaging and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 1 mai 2024
Dear jason,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

lloyd

Séjour de 1 nuit en avril 2024

10/10 Excellent

Daniel

Séjour de 2 nuits en avril 2024

8/10 Bien

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 1 mai 2024
Dear Stuart ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I always stay in the Midland - great location
Séjour de 2 nuits en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 26 avr. 2024
Dear David,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Marie Noel

Séjour de 6 nuits en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 14 mai 2024
Dear Marie Noel,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

Holly

Séjour de 2 nuits en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 12 mai 2024
Dear Holly,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 22 avr. 2024
Dear Adam,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

Brian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was not great
Séjour de 2 nuits en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 22 avr. 2024
Dear Brian,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the look of the hotel inside and out. Extremely comfortable bed
Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 22 avr. 2024
Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

2/10 Horrible

Michael

Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 Satisfaisant

Christian

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
It was OK.
Séjour de 2 nuits en avril 2024
Réponse de Kieran Leggett Guest Relations le 16 avr. 2024
Dear Christain,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.If you wish to further discuss your thoughts with us, please contact our Guest Relations team on midlandhotelguestrelations@leonardohotels.com and we will be happy to assist.Kindest regards,

10/10 Excellent

Julie

Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Julie ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Pamela

Séjour de 2 nuits en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 11 mai 2024
Dear Pamela,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Thomas

Les points forts : Propreté et personnel et service
A great stay as always in a lovely hotel. Staff helpful and friendly and hotel was clean.
Séjour de 1 nuit en avril 2024
Réponse de Kieran Leggett Guest Relations le 16 avr. 2024
Dear Thomas,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

6/10 Satisfaisant

Robin

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I think this property needs work and attention to be classed as VIP/4-5 Star. The main thing for me was cleanliness and attention to detail. Within my room, there was black mould on the shower head. In the spa, the “thermal” shower head was coated in black mould as well and that made me question the entire cleanliness of the spa such as the sauna and steam room - they also do not provide any robes nor slippers to cover your body/feet. The hallways, doors, and bathrooms within the hotel are very dated and the carpets are all dirty and aged. The lobby feels like you are entering a prestigious hotel, but there is a lack of attention to the guest experience and ensuring comfort. Personally, I cannot stay in a hotel where the cleanliness is an issue.
Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 10 avr. 2024
Dear Robin,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I do apologize for the issues in your room and Spa public areas. I have passed your feedback on to our Housekeeping and Maintenance Managers, so that they make sure those issues do not come up again. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Should your travels ever find you in If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,

10/10 Excellent

Lisa

Séjour de 2 nuits en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 10 avr. 2024
Dear Lisa,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

Judy

Séjour de 6 nuits en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 10 avr. 2024
Dear Judy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

Marie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Having experienced a few issues the hotel management spoke to me and I must say I was very impressed with how they handled things. Some people stood out especially the concierge, Bev in the breakfast room. Abdul on the night shift, Tom and Holly on the management team.
Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 8 avr. 2024
Dear Marie,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.I am very glad to hear that the issues you faced were rectified promptly and resulted to a great experience for you.Looking forward to having you over again,

10/10 Excellent

Nick

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay as always at the Midland but be aware! Receptionist in the spa insisted that you must book to use the pool or gym! Although we are post COVID I’ve never had to book to use the leisure facilities but they were adamant. Checked on the website and nothing is mentioned about having to book to use the pool. Hotel reception check in and out was exceptional as were the bar and restaurant staff who couldn’t do enough for you….sadly let down on the experience in the spa but will be back.
Séjour de 1 nuit en avril 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 8 avr. 2024
Dear Nick,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.In terms of the Spa access, that is only available after your check in time. Every guest is eligible for a 1-hour complimentary access to the Rena Spa facilities, subject to their availability. Guaranteed time in the Spa is only secured if part of Spa packages. This is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training.Looking forward to having you over again,

8/10 Bien

Gavin, Miami

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 8 avr. 2024
Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

Lynda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely 5 star hotel. Awesome breakfast and posh looking room. My single bed and the chairs not soft though. No extractor or loo brush in bathroom. Double yellows outside not east to drop off luggage, guests. Suggest a Drop off zone, like other posh hotels have. Very helpful staff. Overall would stay again.
Séjour de 3 nuits en mars 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 8 avr. 2024
Dear Lynda,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel would stay again
Séjour de 3 nuits en mars 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 8 avr. 2024
Dear Lee,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Marie-Claire

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful hotel situated right in the heart of the city.
Séjour de 1 nuit en mars 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 8 avr. 2024
Dear Marie-Claire,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 Satisfaisant

WENDY

Séjour de 1 nuit en mars 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 22 avr. 2024
Dear WENDY,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 Bien

Gayle

Séjour de 4 nuits en mars 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 18 avr. 2024
Dear Gayle,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 Excellent

Kathy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was the first visit for us. Everything was lovely, the hotel and staff were excellent. Would defintely recommend.
Séjour de 1 nuit en mars 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 30 mars 2024
Dear Kathy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 Satisfaisant

alan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The receptin area was good The staff were excellent The breakfast was good The entertainment was good the reception room was good also. Our room 505 was very small decor tired bath room excellent, The room was very noisy all night long.Partly due to the air conditioning Mainly noise from outside.
Séjour de 1 nuit en mars 2024
Réponse de Dimitris Gioldasis, Guest Relations Manager le 30 mars 2024
Dear Alan,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.Looking forward to having you over again,

4/10 Médiocre

Pam

Voyage en couple
Les points faibles : Propreté
Even though it has recently been refurbished there was mould all over the bathroom and the shower tray didn’t drain. The Elmiss products were nice though. The net curtains were filthy and the room was dusty although it was well stocked. The bed was comfy but communication off the staff wasn’t great so we missed breakfast. When I rang for room service I was told I was to have put my request in via door hanger before 2. I told him I wasn’t told that even though I mentioned I wanted breakfast to my room when I checked in. He said it was explained on the welcome letter, It wasn’t! We were overall disappointed with our stay and won’t choose The Midland again.
Séjour de 1 nuit en mars 2024
Réponse de Anna and Guest Relations le 31 mars 2024
Dear Pam, Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be aware our Reception Manager has been passed along your feedback in order for us to improve.Warmest regards,

10/10 Excellent

Ilja

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Kieran Leggett Guest Relations le 16 avr. 2024
Dear llja,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

10/10 Excellent

Niall

Séjour de 2 nuits en mars 2024
Réponse de Kieran Leggett Guest Relations le 16 avr. 2024
Dear Niall,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Warmest regards,

10/10 Excellent

Demi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent!
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 22 mars 2024
Dear Demi,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

4/10 Médiocre

Farah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I booked this hotel on a Friday for a Saturday night. When it was check in time we got told the spa was fully booked for the day and we could not use the facilities. This should be stated before booking the hotel as we solely booked to stay here for the spa
Réponse de Guest Relations le 22 mars 2024
Dear Farah,I understand the frustration with the Spa access. Unfortunately, this is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. Specific packages and reservations made directly for Rena Spa, may come under different arrangements.I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,Dimitris GioldasisGuest Relations Manager