Literie de qualité supérieure, surmatelas

Avis sur Residence Inn by Marriott Manchester Piccadilly

4 out of 5
Residence Inn by Marriott Manchester Piccadilly
40 Laystall Street, Manchester, England

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 203 avis sur 294." "
Note des voyageurs de 8 (Bien), d’après 58 avis sur 294." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 294." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 294." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 294." "

9,4/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Atsuko

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien ! C’est gentil !
Séjour de 2 nuits en mai 2024
Réponse de Alex le 7 mai 2024
Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Quentin, Gouvy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre propre et grande, la salle de bain esg moderne et pratique. Le petit déjeuner est copieux et il y a un grand choix
Séjour de 1 nuit en décembre 2023
Réponse de Alex le 28 déc. 2023
Dear Quentin,Thank you for the perfect 5/5 rating! We're delighted to hear you enjoyed the clean and spacious room, modern bathroom, and the plentiful breakfast choices. We appreciate your positive feedback and look forward to welcoming you back for another great stay.

4/10 Médiocre

Yves

Les points faibles : Propreté
Séjour de 2 nuits en septembre 2023
Réponse de Alex le 30 sept. 2023
We will appreciate your feedback to understand you low score.

10/10 Excellent

Adrienne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really appreciated all the amenities from the hotel and the staff was very courteous.
Séjour de 1 nuit en septembre 2023
Réponse de Alex le 15 sept. 2023
We're delighted to hear that you enjoyed our amenities and experienced courteous service from our staff. Your appreciation means a lot to us, and we hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel!

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is like a home away from home, being a small, quiet boutique perfectly positioned with just a short walk into town. The team were very friendly and helped to provide information where they could
Séjour de 3 nuits en mai 2024

10/10 Excellent

BALL

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facility is good There is a kitchen with sufficient utensils for reheating food / wash fruits
Séjour de 3 nuits en mai 2024
Réponse de Alex le 25 mai 2024
Dear Ball, Thank you for your positive review! We're glad you enjoyed our facility and found the kitchen well-equipped for your needs. We look forward to welcoming you back soon!

6/10 Satisfaisant

Julie

Voyage en famille
Les points forts : Personnel et service
Our suite was covered in glitter, leak under the kitchen sink, air con unit leaked (needed towels underneath) Apart from these little points, the decor is modern, bed comfy and suite light and airy. The room images online (Expedia fault I believe) were not accurate of our booking. Breakfast was cold.
Séjour de 1 nuit en mai 2024
Réponse de Alex le 25 mai 2024
Dear Julie,Thank you for your feedback. We're sorry to hear about the issues you encountered with the suite. We appreciate your positive comments on the decor and comfort. We'll address these concerns immediately and work with Expedia to ensure accurate room images. Thank you for bringing this to our attention, and we hope to provide a better experience in the future.

8/10 Bien

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Alex le 22 mai 2024
Thank you for the 4/5 rating! I'm glad you had a positive experience. If there's anything specific we can improve, please let us know. We look forward to serving you again!

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The breakfast was very nice but could have been more organised as to where everything is.
Séjour de 1 nuit en mai 2024
Réponse de Alex le 20 mai 2024
Dear Christina,Thank you for your feedback! We're glad you enjoyed the breakfast and appreciate your suggestion on improving the organization. We'll work on making it easier to find everything. Hope to see you again soon!

8/10 Bien

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel location was good for a short weekend in Manchester. Not much around the hotel but a short walk into the city centre. Rooms were clean and well maintained and the staff were great however breakfast was a little disappointing, very cramped area to get food and limited choice i.e. no sausage.
Séjour de 1 nuit en mai 2024
Réponse de Alex le 12 mai 2024
Dear Greg,Thank you for your feedback. We appreciate your kind words about our convenient location, well-maintained rooms, and friendly staff. We apologize for any inconvenience you experienced with breakfast. Please know that we replenish breakfast items until breakfast ends at 10:30 on Sundays. We'll take your feedback into consideration to improve the breakfast experience for our guests. We hope to welcome you back for an even better stay in the future.

8/10 Bien

Sian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely stay. Convenient to shops and station. Great service and very helpful staff. One male member of staff who checked us in was particularly accommodative and welcoming.
Séjour de 1 nuit en mai 2024
Réponse de Alex le 12 mai 2024
Dear Sian,Thank you for your positive review! We're delighted to hear that you had a lovely stay and found our location convenient. It's wonderful to know that you received great service from our staff, especially the male member who checked you in. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 Bien

Kenneth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel only a few minutes walk from nearby amenities, staff where helpful and friendly. Unfortunately a lot of building work nearby continued past midnight so pretty noisy.
Séjour de 1 nuit en mai 2024
Réponse de Alex le 7 mai 2024
Thank you for your feedback! We're delighted you appreciated our convenient location and friendly staff. We apologize for any inconvenience caused by the nearby construction noise. We'll strive to address this for a better experience in the future. Hope to host you again soon!

10/10 Excellent

Victor, somerset

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Alex le 7 mai 2024
Thank you for the perfect score! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

10/10 Excellent

HUSSEIN, Deayah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay. Nice staff
Séjour de 2 nuits en avril 2024
Réponse de Alex le 2 mai 2024
Dear Hussein,Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our staff. We hope to welcome you back soon!

10/10 Excellent

rosie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here before and again found the hotel a great place to stay. The rooms are spacious, stylish, clean and well equipped. The studios and suites benefit from cooking facilities which are great for a quick meal.
Séjour de 1 nuit en avril 2024
Réponse de Alex le 27 avr. 2024
Thank you for choosing to stay with us again and for sharing your positive experience! We're delighted to hear that you found our hotel to be a great place to stay once more. It's wonderful to know that you appreciated the spaciousness, style, cleanliness, and amenities of our rooms. We're glad that the cooking facilities in the studios and suites added convenience to your stay. We look forward to welcoming you back for another great experience in the future!

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great stay....lovely staff at check in and great room....more like an apartment...well stocked kitchen etc.
Séjour de 2 nuits en avril 2024
Réponse de Alex le 22 avr. 2024
Dear Stephen,Thank you for your outstanding review! We're thrilled to hear that you had a great stay and that you found our staff at check-in lovely. It's wonderful to know that you enjoyed your room, which sounds like it offered a cozy and well-equipped apartment-like experience. Providing a comfortable and convenient stay is our priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Tomasz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Alex le 22 avr. 2024
Dear Tomasz,Thank you for leaving a 5/5 rating! We appreciate your feedback and are delighted to know that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future!

6/10 Satisfaisant

Bruce

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Alex le 17 avr. 2024
Thank you for taking the time to leave a rating for your recent stay. We appreciate your feedback, as it helps us identify areas where we can improve to better serve our guests. If you have any specific comments or suggestions you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Bien

Marcel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Alex le 17 avr. 2024
Thank you for your feedback! We're glad you enjoyed your stay.

10/10 Excellent

ali, Witham

Séjour de 4 nuits en mars 2024
Réponse de Alex le 22 mai 2024
Thank you so much for the 5/5 review! I'm thrilled to hear you had a great experience. If there's anything else I can assist you with, please don't hesitate to let me know!

8/10 Bien

ARIADNA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La ubicación para ir al estadio del Manchester City es ideal, hay una pizzería cerca llamada ruddys muy buena.
Séjour de 3 nuits en mars 2024
Réponse de Alex le 5 avr. 2024
¡Gracias por tu comentario! Nos alegra saber que nuestra ubicación cerca del estadio del Manchester City fue conveniente para ti. ¡Y gracias por la recomendación de la pizzería Ruddys! Esperamos verte de nuevo en el futuro

10/10 Excellent

SATHISH

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best
Séjour de 2 nuits en mars 2024
Réponse de Alex le 1 avr. 2024
Dear Sathish,Thank you for the fantastic 5-star review! We're delighted you enjoyed your stay with us. Looking forward to welcoming you back soon!

8/10 Bien

Sheila

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and helpful. Breakfast was also very good and very clean area. Area a little cramped. No dining restaurant. No bar. Tea in room not replenished on last night. The room is in need of some maintenance. The rug on one side of the bed dangerous. Didn’t feel it was 4 star quality overall. 3 star at best.
Séjour de 3 nuits en mars 2024
Réponse de Alex le 27 mars 2024
Dear Sheila,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be friendly and helpful, and enjoyed our delicious breakfast in a clean environment. We apologize for any inconvenience caused by the limited beverage options and the lack of dining restaurant and bar facilities.Regarding your concerns about the room, we appreciate your observations and will certainly address them promptly to ensure our guests' safety and comfort. Additionally, we apologize for the oversight in not replenishing the tea in your room on the last night of your stay.We do offer a pizza menu in the evenings along with a selection of beverages, and we regret if this was not adequately communicated during your stay.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.

10/10 Excellent

Carol

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great apartment, spacious with well equipped mini kitchen. Easy to walk everywhere, close to the Northern Quarter and convenient for Piccadilly train station. Breakfast was included so that was great - it was very busy on the Saturday morning though. Staff were friendly and polite, even when they were busy. The rooms were warm so check / adjust the thermostat when you arrive. There was a security deposit which was returned within a day or two of our stay, but we had been warned it may take up to five days. It’s a city centre hotel so you may get some noise outside when people leave the clubs and make their way home. There is a lot of building work in the area - this didn’t affect us as we were staying over the weekend. Overall a great stay.
Séjour de 2 nuits en mars 2024
Réponse de Alex le 1 avr. 2024
Dear Carol,Thank you for the fantastic 5-star review! We're thrilled you enjoyed our spacious apartment with a well-equipped mini kitchen and found our location convenient. We appreciate your feedback about breakfast and will work to improve service during busy times. It's wonderful to hear you found our staff friendly and accommodating. We'll also ensure our guests are informed about thermostat adjustments for optimal comfort. We're glad your security deposit was promptly returned. Your comments about potential noise and nearby construction are noted. We're delighted you had a great overall stay and hope to welcome you back soon!

10/10 Excellent

Jack

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 1 nuit en mars 2024
Réponse de Alex le 26 mars 2024
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with us. Looking forward to welcoming you back soon!

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was good size and the shower was hot and strong pressure. Breakfast was amazing and a highlight!
Séjour de 2 nuits en mars 2024
Réponse de Alex le 24 mars 2024
Dear Paul,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our room size comfortable, with a hot and invigorating shower experience. It's fantastic to know that our breakfast left a lasting impression and became a highlight of your visit. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay in the future! If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Anthony

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great city hotel. Very friendly and helpful staff. Quiet location. Comfortable bed and good sized room. Would book again. A
Séjour de 1 nuit en mars 2024
Réponse de Alex le 21 mars 2024
Dear Anthony,Thank you for the 5-star review! We're thrilled to hear that you enjoyed your stay at our city hotel. It's fantastic to know that you found our staff to be friendly and helpful, and that you appreciated the quiet location. We're glad you found the bed comfortable and the room spacious. We look forward to welcoming you back again for another great experience!

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great staff
Séjour de 1 nuit en mars 2024
Réponse de Alex le 21 mars 2024
Dear Robert,Thank you for the 5-star review! We're delighted to hear that you had a positive experience with our staff. Providing excellent service is our priority, and we're glad our team made your stay enjoyable. We hope to welcome you back again soon!

10/10 Excellent

Wing Chi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and Big Room. service really good.
Séjour de 2 nuits en mars 2024
Réponse de Alex le 21 mars 2024
Dear Wing Chi,Thank you for the 5-star review! We're glad you enjoyed your stay with us, found the room clean and spacious, and appreciated our service. We look forward to welcoming you back soon!

10/10 Excellent

Tunbosun

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely residence.
Séjour de 1 nuit en mars 2024
Réponse de Alex le 11 mars 2024
Dear Tunbosun,Thank you for your kind words! We're thrilled to hear you enjoyed your stay.

10/10 Excellent

Nigel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good Modern spacious room with good facilities
Séjour de 1 nuit en mars 2024
Réponse de Alex le 11 mars 2024
Dear Nigel,Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our modern, spacious rooms and facilities to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and we're glad we hit the mark for you. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Susie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brilliant apartment for a 2 night stay in walking distance of the station and town centre. The staff were lovely and the room was spacious, clean and well-equipped. Breakfast was excellent. Would definitely stay again in visiting Manchester.
Séjour de 2 nuits en mars 2024
Réponse de Alex le 11 mars 2024
Dear Susie,Thank you for sharing your experience with us! We're delighted to hear that you had a brilliant stay and enjoyed our convenient location, spacious and well-equipped room, and excellent breakfast offerings. It's wonderful to know that our staff left a positive impression on you as well. We can't wait to welcome you back on your next visit to Manchester!

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mars 2024
Réponse de Alex le 7 mars 2024
Dear Cynthia,Thank you for your positive review! We're glad you enjoyed your stay and appreciated our lovely rooms and excellent service. We hope to welcome you back soon!Kind Regards,

8/10 Bien

martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic room
Séjour de 1 nuit en mars 2024
Réponse de Alex le 5 mars 2024
Dear Martin,Thank you for your review! We're delighted to hear that you enjoyed your stay and found our room fantastic. Your satisfaction is our priority, and we're glad we could provide you with a comfortable experience. If there's anything else we can do to improve your next visit, please don't hesitate to let us know. We hope to welcome you back again soon!

8/10 Bien

Allan Prøhl

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Kan anbefales
Fint sted. God service. Personale var flinke og hjælpsomme. Dog syntes jeg ikke stedet lever op til 4 stjerner.
Séjour de 4 nuits en février 2024
Réponse de Alex le 28 févr. 2024
Dear Allan,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our place nice and that you received good service from our staff.We're sorry to hear that you felt our establishment didn't quite live up to a 4-star rating. We take guest feedback seriously and would love to hear more about your specific concerns so that we can address them and improve our services.Please feel free to reach out to us directly with any additional feedback or suggestions you may have. Your input is invaluable to us as we strive to provide the best possible experience for all our guests.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Alex le 25 févr. 2024
Thank you for your review! We're delighted to hear that you had a positive experience with us. Your feedback is valuable to us as we continuously strive to improve. We hope to have the opportunity to serve you even better in the future. If there's anything specific you think we could do to enhance your experience, please feel free to share. We appreciate your support and look forward to your next visit!

10/10 Excellent

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Alex le 25 févr. 2024
Dear Sophie,Thank you so much for your fantastic review! We're thrilled to hear that you had a flawless experience with us. We strive to provide exceptional service, and it's incredibly rewarding to know that we succeeded in meeting your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Alex le 23 févr. 2024
Dear Alice,Thank you so much for your glowing review! We're thrilled to hear you had such a positive experience with us.

8/10 Bien

Jack

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bad at first; but staff turned it around for me
First room had rubbish left under the bed so asked to be moved to one that has been cleaned correctly. Was upgraded to one of the best rooms available. This was an excellent room, basically an entire apartment. The guy at breakfast is very helpful and friendly. The only annoyance is they insist on seeing photo ID at check in which I don’t carry because nobody asks for it these days, you have all my info from the booking. So had to text someone at home to send me a photo of it.
Séjour de 1 nuit en novembre 2023
Réponse de Alex le 21 févr. 2024
Dear Jack,Thank you for your feedback. We apologize for the initial inconvenience with your room but are glad to hear that our staff could swiftly resolve the issue and provide you with an excellent experience. We appreciate your kind words about our upgraded accommodations and our friendly breakfast staff. Regarding the photo ID requirement, we'll review our procedures to ensure a smoother check-in process for our guests. We hope to welcome you back for an even better stay in the future.

10/10 Excellent

Jiwon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Alex le 21 févr. 2024
Thank you for your review !

8/10 Bien

Kerry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower leaked --needs a new plastic sleeve on bottom of shower hey -keep your staff they are good
Séjour de 3 nuits en février 2024
Réponse de Alex le 21 févr. 2024
Dear Kerry,Thank you for your feedback. We're glad to hear that you found our staff to be good.We apologize for the inconvenience you experienced with the shower leak. Your comment has been duly noted, and we will address the issue promptly to ensure a more comfortable stay for our guests in the future.If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Ausama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Alex le 21 févr. 2024
Thank you for your review!

10/10 Excellent

Leah

Séjour de 1 nuit en février 2024
Réponse de Alex le 21 févr. 2024
Dear Leah,Thank you for the excellent rating! We're thrilled you had a fantastic stay at Residence Inn by Marriott Manchester Piccadilly. We hope to welcome you back soon!

10/10 Excellent

Janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Alex le 21 févr. 2024
Dear Janice,Thank you for the excellent rating! We're thrilled you had a fantastic stay at Residence Inn by Marriott Manchester Piccadilly. We hope to welcome you back soon!

8/10 Bien

Cath

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location
Check in was poor. Small area to queue. Slow and crowded. Otherwise stay was great. Lovely room, huge bed. Breakfast was busy but worked well. Seating area a little cramped.
Séjour de 1 nuit en février 2024
Réponse de Alex le 18 févr. 2024
Dear Cath,Thank you for your feedback! We appreciate your positive comments about your stay, including the lovely room and breakfast experience. We apologize for any inconvenience during check-in and note your observations about the queue area and breakfast seating. We'll certainly take these into consideration for improvements. We hope to welcome you back soon for an even smoother experience!

10/10 Excellent

Surinder

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnificent Stay
Absolutely magnificent thank you to the entire staffing team for a wonderful stay and helpful service
Séjour de 1 nuit en février 2024
Réponse de Alex le 18 févr. 2024
Dear Surinder,Thank you for your glowing review! We're thrilled to hear that you had a magnificent stay and that our staff provided helpful service. We truly appreciate your kind words and look forward to welcoming you back again soon!

10/10 Excellent

Pui Yi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent front desk service
Séjour de 1 nuit en février 2024
Réponse de Alex le 17 févr. 2024
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

8/10 Bien

Alannah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely 1 night trip
Stayed here with my mam for 1 night. We got a lovely welcome by Vicky and the room looked just like the pictures! There is building works going on next door but didn't bother us apart from a strong vibration around 9:30am in the morning. Well equipped with toiletries/washing up/cooking equipment. Lovely and clean apart from some parts of the walls (splashes of product/makeup etc) that just needed a wipe over and some minor damage in the bathroom (chips on sink and in bath). Amazing huge TV's and a hairdryer that actually has some power! Breakfast was complimentary and better than expected, with great service from the staff who kept things well stocked up. Some may find the language barrier with some staff slightly difficult but we would definitely stay here again and a suite is great for a longer trip!
Séjour de 1 nuit en février 2024
Réponse de Alex le 17 févr. 2024
Dear Alannah,Thank you for sharing your feedback with us! We're delighted to hear that you and your mom enjoyed your stay and received a warm welcome from Vicky. We're glad that the room lived up to your expectations and that you found it well-equipped with amenities.We apologize for any inconvenience caused by the building works nearby and the vibration you experienced in the morning. Your comments regarding the cleanliness of the room have been noted, and we will ensure that our housekeeping team pays closer attention to those areas in the future.It's wonderful to hear that you were pleasantly surprised by the complimentary breakfast and the great service provided by our staff. We appreciate your understanding regarding any language barriers you encountered, and we will continue to work on improving communication with all guests.We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back for another great experience, perhaps for a longer trip next time!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Alex le 17 févr. 2024
Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations.

6/10 Satisfaisant

Fabio

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Nice hotel and in good location as you can walk to city centre. I totally disagree with the £10 per hour early check-in charge when my room was already ready....definitely not a good customer service move.
Séjour de 1 nuit en février 2024
Réponse de Alex le 17 févr. 2024
Dear Fabio,I understand your concern regarding the check-in time. We advertise our standard check-in time as 3 PM to ensure that rooms are properly prepared and ready for guests' arrival. While we do our best to accommodate early check-in requests whenever possible, availability is dependent on various factors such as room readiness and current occupancy levels.We offer complimentary early check-in as a benefit to our Bonvoy members who book directly with us, subject to availability. However, we also recognize that this may not always be feasible due to operational constraints.We apologize if there was any miscommunication regarding your expectations for early check-in. Your feedback is valuable to us, and we will use it to improve our communication and service offerings in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.