Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We are truly sorry to hear about the issues you encountered on your first night; it is never our intention to provide our guests with such a disappointing experience.We sincerely apologize for the heating issues, the malfunctioning hairdryer, the rust in the bathroom, and the water supply problem. These are certainly not the standards we aim to uphold, and we have addressed these maintenance and cleanliness issues to ensure they do not happen again in the future.We are glad to hear that you reached out to us with your concerns, and we were able to upgrade your room for the second night. We're pleased to know that your experience improved, and that the amenities like the fridge and safe in your room met your expectations.We are located conveniently near shopping streets and transport options, and we hope this aspect of your stay made your trip more enjoyable.Thank you for sharing your feedback, as it helps us identify areas that need improvement. We hope you will consider staying with us again in the future, and we will do our best to ensure you have a more pleasant and comfortable experience.Kind Regards, Raisa Meeram Guest Care Manager

Dear Baptiste, Thank you for leaving your feedback about the experience you had at the Mercure Manchester Piccadilly Hotel. I would really like to thank you for your kind comments. Looking forward to having you over again Jonathan Mc Shane, Guest Relations Associate

Dear Steven, Thanks for taking the time and trouble to give us feedback regarding your most recent stay at the Mercure Manchester Piccadilly Hotel. I do apologize about the issues you've faced, we are looking to a major makeover of the whole building during our refurbishment in a few months to come. Looking forward to having you over again, Jonathan Mc Shane, Guest Relations Associate

Hello Francois, Thank you for taking the time to leave some feedback from your recent stay with us.

Hello Cyril, Thank you for taking the time to leave some feedback from your recent stay.

Thank you for the positive feedback from your stay.

Dear Guest, Thank you for your rating and we do hope to welcome you back in the future Kind Regards

Dear Everton,Thank you so much for your wonderful review and perfect 5 out of 5 rating! We are thrilled to hear that you had such a positive experience at the Mercure Manchester Piccadilly hotel.It’s fantastic to know that our staff's friendliness and professionalism made a great impression on you. We pride ourselves on providing excellent service, and your feedback is greatly appreciated. We're also glad you enjoyed the convenience of our location, being so close to the shopping area.We look forward to welcoming you back on your next visit to Manchester. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Deep ShahGuest Relations Manager

Dear Martin,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our location to be very central and convenient for your needs. It's always a pleasure to know our guests had a great experience with us.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to the Mercure Manchester Piccadilly Hotel soon!Warm regards,Deep ShahGuest Relations Manager

Dear Emma,Thank you for sharing your candid feedback regarding your recent stay at the Mercure Manchester Piccadilly Hotel. I am truly sorry to hear that your experience did not meet your expectations and that you encountered several issues during your visit.Please accept my sincerest apologies for the condition of the rooms and the need to move rooms multiple times. This is certainly not the standard of comfort and quality we strive to provide our guests. I also regret to hear about the lack of air conditioning and the dissatisfaction with the breakfast quality. Your comments about the decor and the overall feeling of the hotel being more like a hostel are particularly concerning, and we take them very seriously.We are committed to providing a comfortable and enjoyable stay for all our guests, and it is clear that we fell short in your case. Your feedback is invaluable in helping us identify areas for improvement, and we will address these issues promptly. Our maintenance and housekeeping teams will be informed to ensure that our rooms meet the highest standards of cleanliness and comfort. Additionally, we will review our breakfast offerings to enhance the quality and variety of our menu.I understand your frustration with the pricing and the overall experience you had, and I apologize for any inconvenience this may have caused. While I regret that you would not return to our hotel, I appreciate your feedback as it allows us to improve and serve our future guests better.Should you reconsider staying with us again, please feel free to contact me directly. I would like the opportunity to personally ensure that your next stay is a much more pleasant and satisfying experience.Thank you once again for your feedback.Warm regards,Alex C Hotel Guest Care ManagerMercure Manchester Piccadilly Hotel

Dear Michelle,Thank you for taking the time to share your positive experience at the Mercure Manchester Piccadilly Hotel! We are thrilled to hear that you had a wonderful stay with us and that we could meet your expectations. Your 5 out of 5 rating truly means a lot to us.We are constantly striving to provide exceptional service and ensure that each guest has a memorable stay. Your feedback motivates us to continue delivering the highest standards of hospitality.We look forward to welcoming you back on your next visit to Manchester. If there is anything specific you loved about your stay or any suggestions for improvement, please feel free to share them with us.Warm regards,Deep ShahGuest Relations Manager

Dear Aaron,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a wonderful experience during your recent stay at Mercure Manchester Piccadilly.It's fantastic to know that everything met your expectations and that you enjoyed your concert night with us. Providing excellent service and ensuring our guests have a memorable stay is always our top priority.We truly appreciate your glowing review and hope to welcome you back again soon for another fantastic stay!Warm regards,Deep ShahGuest Relations Manager

Dear Pamela,Thank you for your delightful feedback! We're thrilled to hear that you had such a wonderful experience with us at Mercure Manchester Piccadilly. Our team takes great pride in providing exceptional service, and we're delighted that you found both the staff and the hotel to your liking. We appreciate your kind words and look forward to welcoming you back soon!Best regards,Deep ShahGuest Relations Manager

Dear Jack,Thank you for choosing Mercure Manchester Piccadilly for your stay! We're delighted to hear you enjoyed our convenient location. Your feedback is invaluable to us, and we hope to welcome you back soon for another great experience.Best regards,Deep ShahGuest Relations Manager

Dear Paige,Thank you for your glowing review! We're thrilled to hear that you enjoyed our prime location, as well as the hospitality of our staff and the charm of our hotel. Your kind words mean a lot to us. We look forward to welcoming you back soon for another fantastic stay.Warm regards,Deep ShahGuest Relations Manager

Dear Charlotte, Thank you for taking the time to provide us with your feedback. We appreciate your kind words regarding our friendly staff, lovely breakfast, and the enjoyable view from our restaurant.We apologize for any inconvenience caused by the key card system. We understand that this can be frustrating, especially when it interacts with mobile devices. Please rest assured that we are actively looking into solutions to improve this aspect of our property.Your comments are valuable to us as we strive to enhance our guests' experiences. We hope that despite this issue, you were able to enjoy your stay with us. Should you choose to stay with us again in the future, we will do our best to ensure a smoother and more enjoyable experience for you.If there's anything else we can assist you with, please feel free to reach out to us directly. We look forward to welcoming you back again soon.Kind Regards, Raisa Guest Care Manager

Dear Margaret, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our spotless rooms and ideal location contributed to your experience. Providing a comfortable and clean environment for our guests is our top priority, and we're thrilled that we met your expectations. We hope to welcome you back again soon for another fantastic stay!Kind Regards, Raisa

Dear Mr. Mate,Thank you for taking the time to share your feedback and for choosing Mercure Manchester Piccadilly. We're delighted to hear that you had a positive experience during your stay. Your 4 out of 5 rating is greatly appreciated!If there's anything specific you'd like to highlight or if you have any suggestions for improvement, we'd love to hear them. Our team is always here to ensure your future visits are even more enjoyable.Looking forward to welcoming you back soon!Best regards,Deep ShahGuest Relations Manager

Dear Mr. Janet,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We appreciate your 4 out of 5 rating and value your input.Your comments are important to us as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back and ensuring your next stay is even more enjoyable.Warm regards,Deep ShahGuest Relations Manager

Dear Masatoshi, Thank you for taking the time to share your experience with us. We deeply apologize for the inconveniences you faced during your stay with us. It's truly disheartening to learn that the heater in your room wasn't functioning properly and that the cleanliness standards fell short of your expectations.We understand the importance of a comfortable and clean environment for our guests, and we sincerely regret that we did not meet these standards during your visit. Your feedback has been duly noted, and we assure you that we are taking steps to address these issues promptly.Regarding the delay in addressing your concerns, we acknowledge that our response time was not up to par, and we apologize for any frustration or discomfort this may have caused you. We have since implemented measures to ensure that similar incidents are handled more efficiently in the future.Please know that guest satisfaction is our top priority, and we are committed to providing you with a superior experience during your next visit. We would be grateful for the opportunity to make amends and restore your faith in our services.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. If you have any further feedback or if there's anything we can do to assist you, please don't hesitate to contact us directly.Kind Regards, Raisa Guest Care Manager

Dear Sharon,Thank you so much for your delightful feedback! We're thrilled to hear that you had a wonderful experience at Mercure Manchester Piccadilly. Our team takes pride in maintaining clean and spacious rooms, and we're glad it made a positive impact on your stay. Your kind words about our friendly and helpful staff are truly appreciated. We look forward to welcoming you back for another fantastic stay in the future.Best regards,Deep ShahGuest Relations Manager

Dear Luke, Thank you for the fantastic review! We're thrilled that you had such a wonderful experience with us. Providing exceptional service is what we strive for, and we're thrilled to have achieved that with you. Your satisfaction is our ultimate reward, and we can't wait to welcome you back again soon.Kind Regards, Raisa Guest Care Manager

Dear Doreen, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great overnight stay and that Thomas provided excellent service at the bar and dining room.We greatly appreciate your kind words and will be sure to pass along your compliments to Thomas and the rest of our team. It's always wonderful to hear when our staff's efforts contribute to a memorable stay for our guests.We hope to have the pleasure of welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority. Kind Regards, Raisa Guest Care Manager

It sounds like your stay at Mercure Manchester Piccadilly had positive aspects, such as convenient parking and a clean room. It's unfortunate, though, that the room was a bit compact and lacked chairs for seating. This is valuable feedback for us, as it helps to understand what amenities guests expect and where we can improve.It's good to hear that our hotel seemed well-maintained, even during a busy period. This suggests that our hotel staff is doing a good job of keeping the property in good condition.Overall, it seems like your stay was satisfactory, but there are areas for improvement, such as room size and amenities. This kind of feedback is valuable , as it helps to identify areas for improvement and ensure a better experience for future guests.

It's great to hear that you had a positive experience staying at Mercure Manchester Piccadilly! With a rating of 8 out of 10, it seems like you found the service to be good, the hotel well cleaned, and overall, he has no complaints. This kind of feedback is valuable for the hotel, as it helps them understand what we are doing well and where we can continue to improve. It's always nice to see guests leave satisfied with their stay!

Thank you for providing more details about Claes's stay at Mercure Manchester Piccadilly. It's unfortunate that the experience at the restaurant was not up to par. Being told that the restaurant has stopped serving when other tables are still being served can understandably be frustrating.It seems like the timing of the restaurant's closing and the communication between the waitstaff and the guests could be improved. This feedback is valuable for the hotel, as it helps them identify areas for improvement and ensure a better experience for future guests.It's good to hear that you found the hotel staff friendly, until the restaurant incident, the stay was perfect. Hopefully, the hotel can address the issue with the restaurant timing and ensure that all guests have a positive dining experience

It's disappointing to hear that your experience at Mercure Manchester Piccadilly started off on the wrong foot with the wrong room assigned. Additionally, the need to request cleaning and new towels multiple times is concerning and does not meet the expected standards for our hotel.However, it's good to hear that the second room was nice, which suggests that we did address the issue and provide you with a satisfactory room eventually.Feedback like this is important for hotels to hear, as it helps them identify areas for improvement and ensure that future guests have a better experience. It's also important for hotels to address issues promptly and professionally to ensure guest satisfaction.

I'm sorry to hear that your stay at Mercure Manchester Piccadilly Hotel was disappointing. It seems like you didn't have a great experience, as evidenced by your low rating of 2 out of 10. Without a comment, it's difficult to know exactly what went wrong or what aspects of the stay you found unsatisfactory. However, it's important for hotels to take all feedback seriously and use it to improve their services and accommodations. Hopefully, your next stay will be more enjoyable.

Overall, it's good to hear that you had a positive experience with the staff and the room, and that the bar was decent. Hopefully, we can address the elevator issue to ensure a better experience for future guests.

Dear Trudy,Thank you so much for your kind words and fantastic 5-star rating! We're delighted to hear that you enjoyed your stay at Mercure Manchester Piccadilly. Our team takes pride in providing excellent service, and it's wonderful to know that you found them to be so helpful.We look forward to welcoming you back for another enjoyable experience in the future.Best regards,Deep ShahGuest Relations Manager

Dear Lydia,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay at Mercure Manchester Piccadilly, and we appreciate your generous 8 out of 10 rating. Your comments mean a lot to us, and we hope to welcome you back for another wonderful experience in the future.Best regards,Deep ShahGuest Relations Manager

Dear Bradley,I hope this message finds you well. On behalf of the Mercure Manchester Piccadilly team, I wanted to express our heartfelt gratitude for your fantastic 10 out of 10 rating and the kind words you shared.We're thrilled to hear that you enjoyed your stay and that you found our hotel to be a nice place. Your feedback is truly appreciated, and it motivates us to continue providing exceptional experiences for our guests.We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know.Looking forward to hosting you again soon!Best regards,Deep ShahGuest Relations Manager

Dear Serra,Thank you for taking the time to share your feedback with us. We appreciate your input and are glad to hear your thoughts. If there's anything specific you'd like to discuss further or if there are areas where we can improve, please feel free to let us know. We value your perspective and hope to have the opportunity to welcome you back for an even better experience.Best regards,Deep ShahGuest Relations Manager

Dear Helen,Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. We're thrilled to hear that you found our hotel to be well-located and appreciated the cleanliness and comfort we strive to provide.It's wonderful to know that the tea-making facilities added to your overall experience. We understand that street noise can be a concern, but we're pleased that it quieted down after midnight, allowing for a more restful stay.We appreciate your valuable input, and we look forward to welcoming you back for another enjoyable stay.Best regards,Deep ShahGuest Relations Manager

Dear William,Thank you for taking the time to share your recent experience at Mercure Manchester Piccadilly. We sincerely apologise for the inconveniences you encountered during your stay. Your feedback is invaluable to us, and we appreciate your patience.We're genuinely sorry to hear about the issues with check-in, the lifts, and the room conditions. Please rest assured that we are actively addressing these concerns to improve our services. Your comments about the lack of proper signage in the stairwell are duly noted, and we are taking steps to rectify this for the safety of our guests and staff.We understand the importance of a comfortable stay, and we regret that we fell short of your expectations. We're glad you brought these matters to our attention during your checkout, allowing us the opportunity to make amends by providing a full refund.Your feedback will be used as a learning tool to enhance our guest experience. We hope to have the chance to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Deep ShahGuest Relations Manager

Dear Matt,Thank you for choosing Mercure Manchester Piccadilly for your stay and taking the time to share your feedback! We're thrilled to hear that you had a pleasant stay and a positive experience. Your four-star rating is greatly appreciated.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Deep ShahGuest Relations Manager

Dear Ronnie, We're thrilled to hear that your recent experience was much improved compared to your visit a year ago! Thank you for noticing the changes, and we appreciate your continued support. If there's anything else we can do to enhance your stay further, please let us know.Kind Regards, Raisa Meeram Guest Care Manager

Dear Abigail, We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is invaluable, and we'll address these concerns with our team to improve our service and facilities. Thank you for bringing these matters to our attention. Many Thanks, Raisa Meeram Guest Care Manager

Dear Helen, We're delighted to hear that our hotel was perfect for your overnight stay to see a show at the AO Arena! Thank you for sharing your experience with us.Many Thanks, Raisa Meeram Guest Care Manager

Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced with the condition of the room and the lack of ventilation and fridge. We appreciate your positive comments about our staff and central location. Your feedback helps us improve, and we will take your comments into consideration to enhance our guest experience.

Dear Araminta, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our product/service. Your feedback means serves as a great motivation for our team to continue delivering excellence. We truly appreciate your support and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing us!

Dear Guest,Thank you for taking the time to share your feedback with us. We value all guest opinions, and we're sorry to hear that your experience fell short of expectations. We'd appreciate the opportunity to learn more about your stay and address any specific concerns you may have. Please feel free to reach out to us directly so we can better understand your perspective.Best regards,Deep ShahGuest Relations Manager

Dear Duncan, We're truly sorry to hear about your disappointing experience. Your feedback is crucial for us to understand where we fell short and how we can improve. We'd like to extend our sincerest apologies and invite you to reach out to us directly so we can address your concerns and hopefully regain your trust.Kind Regards, Raisa Guest Care Manager

Dear Robert,Thank you for taking the time to share your feedback on your recent stay at Mercure Manchester Piccadilly. We are delighted to hear that you were impressed with our check-in service and enjoyed the modernity and view of your room.Your comments about the bed, pillows, and bathroom are duly noted, and we appreciate your honest input. We continuously strive to enhance our guests' experience, and your insights are invaluable in this regard.We hope to welcome you back in the future for an even more enjoyable stay.Best regards,Deep ShahGuest Relations Manager

Dear John,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that your stay at Mercure Manchester Piccadilly met your expectations. It's fantastic to know that our location and facilities contributed to a pleasant experience, especially during your visit to the Manchester Arena. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Best regards,Deep ShahGuest Relations Manager

Dear Michael,Thank you for choosing Mercure Manchester Piccadilly for your stay, and for taking the time to share your feedback. We're thrilled to hear that you found our staff super friendly and helpful – we believe they are our greatest asset!While we're pleased you had a generally positive experience, we'd love to know how we can turn that 8 into a perfect 10 on your next visit. Your input is invaluable, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Deep ShahGuest Relations Manager

Dear Lisa,Thank you so much for your fantastic review! We're thrilled to hear you had a wonderful stay and enjoyed our clean, spacious rooms. We appreciate your feedback on the on-site parking and are glad you found our location convenient. We look forward to welcoming you back on your next visit!Best regards,Deep ShahGuest Relations Manager