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Avis sur Best Western Fowey Valley

3 out of 5
Best Western Fowey Valley
7 Castle Hill, Lostwithiel, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 170 avis sur 304." "
Note des voyageurs de 8 (Bien), d’après 97 avis sur 304." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 304." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 304." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 304." "

9,2/10

Propreté

9,2/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely room and very kind staff
Séjour de 1 nuit en avril 2024
Réponse de Jane le 28 avr. 2024
Thank you for your review. I'm glad that you liked your room and that the team looked after you during your stay.Kind RegardsJane

8/10 Bien

Laraine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was quiet. Breakfast was very good. Their were several restaurants nearby. Plenty of parking. Shower was very good and powerful. I liked that they only cleaned your room if you asked so everything was as you left it. The bedside table needs to be bigger when you have two beds sharing one. There is a very good mirror in the bathroom but no shelf for your makeup. The mirror over the desk and the lamp was not a good alternative.
Séjour de 5 nuits en avril 2024
Réponse de Jane le 28 avr. 2024
Thank you for taking the time to leave us a review.We are lucky to have such a large car park and be so close to plenty of pubs and restaurants.I will be speaking to the rest of the team about the constructive comments you have made with regards to shelves and bedside cabinets, thank you for your suggestions.Kind RegardsJane

10/10 Excellent

Jacqui

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Great hotel, I always stay here when i'm working in Cornwall. It's central so perfect for me.
Séjour de 2 nuits en février 2024
Réponse de Jane le 21 févr. 2024
Thank you very much for taking the time to leave us a review. I'm glad that we are conveniently located for you.Kind RegardsJane

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Simply loverly 👌
Great stay and very clean and comfy
Séjour de 1 nuit en février 2024
Réponse de Jane le 8 févr. 2024
Thank you for taking the time to write us such a lovely review. I do hope we have the pleasure of welcoming you back again soon.Kind RegardsJane

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable pleasant stay. Everything was excellent.
Séjour de 2 nuits en décembre 2023
Réponse de Jane le 7 déc. 2023
Thank you for taking the time to leave us a review. I'm very glad to read that you had an excellent stay!Kind RegardsJane

10/10 Excellent

Paula

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight business stay
Lovely friendly welcome, the receptionist even found the nearest EV fast charging point for me (sorry I didn’t get her name) Room was small but had everything you needed and was exceptionally clean with plenty of tea/coffee/milk. Food was very good, the steak was cooked perfectly, a little disappointing that the chips were frozen and not freshly made, but it is out of season so can be forgiven as they were very tasty 😊 Breakfast was good, not much choice on the continental but the cooked offerings were good, I had scrambled eggs and smoked salmon and it was delicious 😋
Séjour de 1 nuit en décembre 2023
Réponse de Jane le 7 déc. 2023
Thank you for your review. I'm glad that you enjoyed your stay and I hope that the rest of your trip was good.Kind RegardsJane

8/10 Bien

Matt

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff
We were greeted by a very lovely lady Jane, who was extremely friendly and very helpful. I had reserved the electric vehicle charger, and it worked well. Jane also helped us with directions to our next destination. The continental breakfast was good and the staff were all very friendly and professional.
Séjour de 1 nuit en décembre 2023
Réponse de Jane le 7 déc. 2023
Thank you for taking the time to leave us such a lovely review. I do hope you are enjoying your new destination :)Kind RegardsJane

8/10 Bien

Bob

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Jane le 29 nov. 2023
Thank you for leaving us a rating.Kind RegardsJane

6/10 Satisfaisant

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean airy room but all a bit convoluted using the restaurant with a pay-as-you-go drink facility and no option of putting the meal on the main bill. All came across as untrusting and a bit rude…
Séjour de 1 nuit en novembre 2023
Réponse de Jane le 23 nov. 2023
Thank you for your review. I'm very sorry that you felt our system was rude & untrusting, unfortunately as the bar and main hotel (which owns the restaurant) are owned by different companies we have no choice but to take payments for drinks separately to food.Kind RegardsJane

8/10 Bien

A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Jane le 23 nov. 2023
Thank you for taking the time to leave us a rating.Kind RegardsJane

10/10 Excellent

Robert B

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were very friendly and efficient. We only had the breakfast but it was reallygood with plenty of choice. We will be going back.
Séjour de 1 nuit en novembre 2023
Réponse de Jane le 9 nov. 2023
Thank you for your lovely review. I'm glad you enjoyed your stay and I hope that we have the pleasure of welcoming you back soon.Kind RegardsJane

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We stayed the night as we attended a function in the hotel and didn’t want to drive home afterwards, The food was excellent, at dinner and at breakfast the following morning. We had a lovely room, and all the staff were friendly and attentive. Only complaint, the bar closed at 11.00 pm, even to residents, so the party fizzled out! In hindsight our organiser should have secured a later bar.
Séjour de 1 nuit en novembre 2023
Réponse de Jane le 9 nov. 2023
Thank you for your review. I'm glad that overall you enjoyed your dinner and stay. My apologies that you felt that the bar closed too early. When I called last orders it had been 25 minutes since we had sold a drink, so I felt the evening was naturally fizzling out. I can understand that this is not how you felt and I apologise for that.Kind RegardsJane

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Jane le 24 sept. 2023
Thank you for leaving us a top rating!

10/10 Excellent

uchenna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceeded all expectations
To be fair I have heard lots of bad press on the hotel group and my expectations were very low. I read lots of 10 scores and thought it may be made up; however, I was really amazed by this hotel. It deserves its 10s. Friendly staff, clean, great facilities, and I would stay again definitely.
Séjour de 1 nuit en septembre 2023
Réponse de Jane le 16 sept. 2023
Thank you for taking the time to add to our number of 10s! I'm so glad that we exceeded your expectations, we look forward to welcoming you back again soon!Kind RegardsJane

10/10 Excellent

Carl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Jane le 16 sept. 2023
Thank you for taking the time to leave us a high rating!Kind RegardsJane

10/10 Excellent

Audra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel very clean and tidy. Staff excellent
Séjour de 2 nuits en septembre 2023
Réponse de Jane le 4 sept. 2023
Thank you for leaving us such a wonderful review. I'm glad that you enjoyed your stay with us.Kind RegardsJane

6/10 Satisfaisant

Monika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Das Frühstück ist verbesserungswürdig. Ansonsten tolles Hotel und super Personal.
Séjour de 4 nuits en août 2023
Réponse de Jane le 3 sept. 2023
Thank you for your review. We get a lot of nice comments about our breakfast and I am sorry that we failed to meet your expectations in this regard.I'm glad that the team looked after you so well during your stay.Kind RegardsJane

10/10 Excellent

Marilyn Bonnie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast options were excellent. We really enjoyed the evening meals that we had in the dining room. Every staff member we encountered was unfailingly, friendly, polite, and helpful.
Séjour de 3 nuits en août 2023
Réponse de Jane le 16 sept. 2023
Thank you for leaving us a review, I'm glad that you enjoyed your stay with us. We are lucky to have such a great team who all take a lot of pride in their work.Hope to see you again soon.Kind RegardsJane

10/10 Excellent

Douglas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Lovely stay, staff friendly and helpful, particularly Lisa who, alongside brilliant service in the restaurant, was giving good local knowledge advice on places to go and things to do. Everything was cleaneddown thoroughly in the restaurant between sittings. Room was good and clean. No room service unless specifically requested, but mugs/towels etc were readily replaced on request.
Séjour de 6 nuits en août 2023
Réponse de Jane le 24 août 2023
Thank you for taking the time to leave us a review. I'm glad that you enjoyed your stay with us and that the team looked after you so well. I will make sure that Lisa reads your kind words about her.Kind Regards,Jane

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recommend this to everyone in the area.
Séjour de 13 nuits en août 2023
Réponse de Jane le 24 août 2023
Thank you for your comments, I'm glad that you enjoyed your stay.Kind RegardsJane

2/10 Horrible

Gaurav

Séjour de 1 nuit en août 2023
Réponse de Jane le 24 août 2023
Sincere apologies that we did not meet your expectations.Kind RegardsJane

10/10 Excellent

Robert

Séjour de 2 nuits en août 2023
Réponse de Jane le 16 sept. 2023
Thank you for leaving us the top rating!Kind RegardsJane

10/10 Excellent

Martin

Séjour de 5 nuits en août 2023
Réponse de Jane le 16 sept. 2023
Thank you for leaving us the top rating!Kind RegardsJane

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en juillet 2023
Réponse de Jane le 10 août 2023
Thank you for leaving us a rating.Kind RegardsJane

8/10 Bien

Adjouba

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place to go
Séjour de 1 nuit en juillet 2023
Réponse de Jane le 6 août 2023
Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay with us.Kind RegardsJane

8/10 Bien

Aislynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place
The place was nice, far too many stairs to get into the place and no way of parking and walking to car park of disabled. More suitable for able bodied people Restaurant only open for two hours a day was disappointing as when we arrived at 745 after a 7 hour drive it was all shut and the bar was closed at 945 so no way of getting drinks after then at all and no staff on site after 945pm. The staff were nice and the property was lovely too. Just wish more accessible. The room was lovely and bed was incredibly comfy ♥️ Would definitely recommend to others but will warn in advance that bar/restaurant times and also stairs in car parks. But other than that the place was adorable
Séjour de 2 nuits en juillet 2023
Réponse de Jane le 2 août 2023
Thank you for your review. I was glad to read that over all you were comfortable but would like to address some of your concerns.Being an old building we do not have the best accessibility but we do have a ramp at the front door for anyone who wants to avoid stairs. It is widely advertised on all of our websites that our restaurant closes at 8pm (last orders at 7.45), as well as all of our guests receiving 2 emails which also state this. I'm not really sure what more we could do to inform people.As for the bar, we are lucky to be situated within 5 minutes walk of 3 pubs which means that our bar is not heavily utilised and we usually do not serve anyone after 9.30pm.I'm not sure where you got the impression that there are no staff on site after 9.45pm as there is a staff member on site 24 hours a day and has to be for security and safety (emergencies only). This staff member can be reached by either calling the main hotel number or using the internal phone on the Reception desk.Kind RegardsJane

6/10 Satisfaisant

Bob

Les points forts : Propreté
Friendly staff, clean rooms but 2 different accounts for bar and hotel seems unnecessary.
Séjour de 4 nuits en juillet 2023
Réponse de Jane le 1 août 2023
Thank you for your review.Unfortunately, we are unable to combine bar and hotel charges as our bar is owned by a separate company. I'm sorry that this was not explained to you during your stay.Kind RegardsJane

10/10 Excellent

Jean

Séjour de 1 nuit en juillet 2023
Réponse de Jane le 29 juil. 2023
Thank you for leaving us such a great rating!Kind Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Ok hotel for at køre rundt i Cornwall. Venlig personale, især til morgenmad
Séjour de 2 nuits en juillet 2023
Réponse de Jane le 29 juil. 2023
Thank you for your review. I'm glad the breakfast team looked after you!Kind RegardsJane

10/10 Excellent

Josie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location and clean
Séjour de 1 nuit en juin 2023
Réponse de Jane le 10 juil. 2023
Thank you for your review. We are really lucky to be located within easy reach of the majority of Cornwall's main attractions!

8/10 Bien

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel in a lovely village
A nice, clean and functional hotel in a lovely village. The pool is a nice addition and was lovely and warm.
Séjour de 1 nuit en juillet 2023
Réponse de Jane le 10 juil. 2023
Thank you for your review. I'm glad you enjoyed your stay with us and that you made full use of our lovely pool.

10/10 Excellent

Mr John N

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Jane le 7 juil. 2023
Thank you for leaving us such a great score!

8/10 Bien

Avi

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
all great except the bathroom
lovely stay although the bathroom light sensor often went off too soon, especially when we were showering, and there was little ventilation so towels and swimming costumes didn't dry very quickly, even with the option of the heated towel rail. other than that, we had a lovely stay. the staff were friendly, the pool was glorious in the sunshine and the location was perfect
Séjour de 3 nuits en juin 2023
Réponse de Jane le 28 juin 2023
Thank you for taking the time to leave us a review. I'm sorry about the light sensor, they are a new addition and it sounds like they need adjusting so thank you for bringing it to our attention. I'm glad that you enjoyed the pool in this wonderful heatwave we've been having.Kind RegardsJane

8/10 Bien

John, BRIGHTON

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Bedroom and bathroom good quality, comfortable and very clean. Staff generally nice but accounting problem – having to pay separately for meals and drinks, and breakfast having to be paid for upfront before being allowed to sit down! Guests should be insulated from the hotel's weird accounting practices! This spoiled an otherwise enjoyable stay.
Séjour de 1 nuit en juin 2023
Réponse de Jane le 26 juin 2023
Thank you for your review. As our bar is run by a separate company we have no choice but to take payments for drinks separately. Unfortunately, not everyone is as honest as you are and we have had several occasions when guests have left without paying for breakfast hence us having to implement a 'pay in advance' policy.My apologies that our policies spoilt your stay, you are in the minority as I can count on 1 hand the number of complaints that we have had about the issues that you raised.Kind RegardsJane

10/10 Excellent

Neil

Séjour de 2 nuits en juin 2023
Réponse de Jane le 26 juin 2023
Thank you for leaving us such a great score.Kind RegardsJane

10/10 Excellent

Colin

Séjour de 1 nuit en juin 2023
Réponse de Jane le 26 juin 2023
Thank you for leaving us such a great score.Kind RegardsJane

8/10 Bien

Nick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business Trip
Great place to stay but under staffed at Breakfast. People were getting served before me that had arrived after I did. Only fault during my stay though. Would stay again but skip Breakfast if busy!
Séjour de 1 nuit en mai 2023
Réponse de Jane le 4 juin 2023
Thank you for taking the time to leave us a review.I can assure you that the lack of service that you experienced at breakfast is not our usual standard, I hope that you will accept my sincere apologies for your experience and that we can make it up to you next time you come to stay!Kind RegardsJane

10/10 Excellent

Lucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Jane le 4 juin 2023
Thank you for taking the time to leave us a rating.Kind RegardsJane

8/10 Bien

Genovaite

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de Jane le 4 juin 2023
Thank you for taking the time to leave us a rating.Kind RegardsJane

10/10 Excellent

Raluca, Stanmore

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2023
Réponse de Jane le 4 juin 2023
Thank you for taking the time to leave us a rating.Kind RegardsJane

10/10 Excellent

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Jane le 4 juin 2023
Thank you for taking the time to leave us a rating.Kind RegardsJane

10/10 Excellent

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would recommend BW Hotel for its comfort and accessibility to train station. Staff are so friendly too.
Séjour de 1 nuit en mai 2023
Réponse de Jane le 29 mai 2023
Thank you for your review. We are very lucky to have a train station just a short walk away from the hotel.Kind RegardsJane

8/10 Bien

Luisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Jane le 21 mai 2023
Thank you for leaving us a rating.Kind RegardsJane

10/10 Excellent

Michael

Séjour de 2 nuits en mai 2023
Réponse de Jane le 21 mai 2023
Thank you for taking the time to leave us a rating.Kind RegardsJane

8/10 Bien

Anna Maria

Séjour de 1 nuit en mai 2023
Réponse de Jane le 10 mai 2023
Thank you for leaving us a rating.Kind RegardsJane

10/10 Excellent

Jacqui

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Hotel
Great hotel and ideally situated for work trips or a break in Cornwall.
Séjour de 2 nuits en mai 2023
Réponse de Jane le 10 mai 2023
Thank you for your lovely review. We are in a really convenient place to travel from to see everything that Cornwall has to offer.Kind RegardsJane

10/10 Excellent

Josie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very welcoming and friensly. Hotel was clean, bed comfy, goid location
Séjour de 2 nuits en avril 2023
Réponse de Jane le 3 mai 2023
Thank you for your lovely review. I'm glad you enjoyed your stay with us.Kind RegardsJane

10/10 Excellent

Katherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would recommend!
Lovely! Great location, really friendly, patient staff. Comfortable rooms. Tasty breakfast. Warm pool was a bonus.
Séjour de 2 nuits en avril 2023
Réponse de Jane le 30 avr. 2023
Thank you for taking the time to leave us a review. I'm glad that you found time for a relaxing dip in our pool!Kind RegardsJane

10/10 Excellent

Justin

Séjour de 1 nuit en avril 2023
Réponse de Jane le 29 avr. 2023
Thanks for taking the time to leave us a top score!Kind RegardsJane

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely stay
Very friendly staff. Nice, very clean room. No complaints. In centre of town for maximum convenience.
Séjour de 1 nuit en avril 2023
Réponse de Jane le 29 avr. 2023
Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay, we are lucky to be located in the heart of such a vibrant town with plenty of places to explore!I hope you will come and see us again soon.Kind RegardsJane