Avis sur Extended Stay America Suites Los Angeles Valencia
Extended Stay America Suites Los Angeles Valencia
24940 Pico Canyon Rd, Stevenson Ranch, CA
Avis
6,8
7,2/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
11 sept. 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en septembre 2017
Réponse de Manager le 13 sept. 2017
Thank you for staying at Extended Stay America. We are delighted to read you had a nice time with us and that you liked our convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon.
Sincerely,
General Manager
2/10 Horrible
Shawn, Billings
Voyage en famille
6 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shawn
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 6 mai 2024
Dear Shawn, Thank you for sharing your feedback with us. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
2/10 Horrible
Llaimy
2 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Llaimy
Séjour de 1 nuit en mai 2024
10/10 Excellent
Daniel
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en avril 2024
Réponse de Hotel Management le 1 mai 2024
Dear Daniel, We are thrilled you had a fantastic experience at Extended Stay America! Providing exceptional customer service, ample parking, and comfortable rooms at an affordable price is what we aim for. Your positive feedback means a lot to us, and we're delighted that we exceeded your expectations. We look forward to welcoming you back soon for another wonderful stay!Sincerely,Hotel Management
6/10 Satisfaisant
Nelly
30 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Nelly
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 1 mai 2024
Dear Nelly, We are sorry to hear about your experience with the cleanliness of the carpet in your room. Ensuring a comfortable and clean environment for our guests is a top priority, and we regret any inconvenience or discomfort caused. Please accept our sincere apologies for falling short in this regard. Your feedback is invaluable, and we're actively addressing this issue with our housekeeping team to ensure improvements are made. We hope you will consider giving us another chance to provide you with a much-improved experience in the future. Sincerely,Hotel Management
10/10 Excellent
Beydoun
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beydoun
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Samuel
Voyage en couple
21 avr. 2024
Les points forts : Propreté
Samuel
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 21 avr. 2024
Dear Samuel, Thank you for choosing us and sharing your experience. We are glad you had a great stay overall, but we are disappointed that we did not meet every expectation. We will address your concerns with the appropriate individuals to ensure this does not happen again. Please accept our apologies for any inconvenience. We hope to have the opportunity to better your stay should your travel plans bring you back to the city.Sincerely,Hotel Management
10/10 Excellent
cristina
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cristina
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear Cristina, We are thrilled to hear that Liz provided you with excellent service during your late check-in at Extended Stay America. Our team strives to make every guest feel welcome and comfortable, and we are delighted that Liz made a positive impression on your stay. Thank you for sharing your kind words!Sincerely,Hotel Management
10/10 Excellent
Rodolfo
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rodolfo
Séjour de 1 nuit en mars 2024
2/10 Horrible
Ron
Voyage d’affaires, Voyage en couple
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ron
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Dear Ron, We sincerely apologize for the unsatisfactory experience you had during your stay. It is disheartening to hear about the cleanliness issues in your initial room and the disturbance caused by noise during late hours. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. We appreciate your kind words regarding our front desk staff, and we will address the noise concerns with our team to ensure a more peaceful environment for all guests. Please accept our sincerest apologies for the shortcomings you experienced, and we hope to have the opportunity to provide you with a much-improved stay in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Management
10/10 Excellent
Igor
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Igor
Séjour de 1 nuit en avril 2024
10/10 Excellent
Linda
Voyage en groupe
8 avr. 2024
Les points forts : Propreté et équipements
Linda
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 9 avr. 2024
Dear Linda, We are delighted to hear that you found Extended Stay America to be of good value! Providing affordable and comfortable accommodations is our priority, and we're pleased that you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back for another great experience in the future!Sincerely,Hotel Management
10/10 Excellent
Melissa, Selma
7 avr. 2024
Melissa
Séjour de 1 nuit en février 2024
10/10 Excellent
Peggy
7 avr. 2024
Peggy
Séjour de 1 nuit en avril 2024
2/10 Horrible
Neill
Voyage en famille
4 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Neill
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 5 avr. 2024
Dear Neill, We sincerely apologize for the overwhelming smell of cigarettes you experienced during your stay. Providing a comfortable and pleasant environment is important; we regret failing to meet this expectation. Please know that we have a strict policy for smoking and allow only in certain areas, and we appreciate you bringing this to our attention. We are addressing this issue promptly to ensure a more enjoyable stay for our guests in the future. We hope you reconsider staying with us, as we are committed to improving our services and providing a better experience. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
4/10 Médiocre
Oleksandr, Santa Clara
Voyage en famille avec de jeunes enfants, Voyage en famille
2 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Oleksandr
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 2 avr. 2024
Dear Oleksandr, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. We will address these issues with our housekeeping and maintenance teams to rectify them promptly. Our goal is to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short of your expectations on this occasion. Thank you for bringing these matters to our attention, and we hope to welcome you back in the future for an improved experience.Sincerely,Hotel Management
6/10 Satisfaisant
Ramanath
Voyage en famille avec de jeunes enfants
28 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ramanath
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 29 mars 2024
Dear Ramanath, Thank you for taking the time to write a review about your recent stay. Our guests' comfort and satisfaction are always our top priority; therefore, we apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
4/10 Médiocre
Amy
24 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 mars 2024
Dear Amy, Thank you for the review. We're genuinely sorry about the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short of meeting your expectations in these areas. We will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made. We appreciate you bringing these matters to our attention and apologize for any inconvenience caused. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
10/10 Excellent
Mary F.
Voyage en couple
15 mars 2024
Mary F.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 16 mars 2024
Dear Mary, Thank you for staying at Extended Stay America. We appreciate you taking the time to write such a kind review. Our staff works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a job well done. Marie will be thrilled that you singled her out with compliments. Thank you again, and we hope to welcome you back soon.Sincerely,Hotel Management
10/10 Excellent
Richard
13 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en mars 2024
10/10 Excellent
Lydia, Glendale
Voyage d’affaires
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lydia
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 12 mars 2024
Dear Lydia, Thank you for choosing Extended Stay America. It is glad to know you had a good stay in a clean, comfortable room at a reasonable price. Please revisit us for another enjoyable experience.Sincerely,Hotel Management
8/10 Bien
Lorraine
26 févr. 2024
Lorraine
Séjour de 1 nuit en février 2024
2/10 Horrible
Jose
Voyage en famille avec de jeunes enfants, Voyage en famille
25 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Jose, We sincerely apologize for the disappointing experience you encountered during your stay. It deeply concerns us that the cleanliness fell below expectations. Your feedback is taken seriously, and we are actively addressing these issues to prevent recurrence. We understand the importance of a clean and comfortable environment, especially for families. We appreciate your understanding in canceling one night and regret any inconvenience caused. Your observations are invaluable, and we hope you might reconsider, allowing us the opportunity to provide a much-improved experience in the future.Sincerely,Hotel Management
6/10 Satisfaisant
Mohammad, Stevenson Ranch
24 févr. 2024
Mohammad
Séjour de 8 nuits en février 2024
Réponse de Hotel Management le 24 févr. 2024
Dear Mohammad, Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that our central location was convenient for your needs. However, we regret to learn that the cleanliness standards during your stay were not up to par with our usual standards. Your comments are important to us, and we will address them with our housekeeping team to ensure that we maintain a consistently high level of cleanliness throughout the property. We appreciate your input and hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
10/10 Excellent
Myriam
Voyage d’affaires
9 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Myriam
Séjour de 1 nuit en février 2024
2/10 Horrible
ARAVIND
Voyage en famille
7 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ARAVIND
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 8 févr. 2024
Dear ARAVIND, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management
4/10 Médiocre
Valerie
1 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Valerie
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 2 févr. 2024
Dear Valerie, We appreciate your feedback on the room. Your input is valuable as we continuously work towards enhancing our guests' experience. We understand the importance of modern and updated accommodations, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to host you again and provide a more satisfying stay.Sincerely,Hotel Management
10/10 Excellent
Dominique
Voyage en famille
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dominique
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 20 janv. 2024
Dear Dominique, Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. Your kind words noting your satisfaction with our hospitable service and clean suite are most appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management
2/10 Horrible
Mike
Voyage en couple
6 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Cassidy
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cassidy
Séjour de 3 nuits en décembre 2023
8/10 Bien
Angel
2 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Angel
Séjour de 3 nuits en décembre 2023
2/10 Horrible
Elleen
Voyage en famille
2 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Elleen
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear Elleen, We appreciate your kind words about Cassandra's professionalism and assistance. However, we sincerely apologize for the condition of your room and any inconvenience you experienced during your stay. Your feedback is crucial, and we assure you that we are actively addressing these concerns to improve the overall guest experience. This falls short of our standards, and we regret any disappointment. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
8/10 Bien
Nicole
1 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nicole
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 6 janv. 2024
Dear Nicole, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will stay with us again for a much-improved experience the next time your travels Sincerely,Hotel Management
6/10 Satisfaisant
Tom
Voyage en groupe
30 déc. 2023
Les points forts : Équipements
Tom
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 31 déc. 2023
Dear Tom, Thank you for being our guest at our hotel. It is nice to know you had a pleasant time here. However, we are sorry for the disappointment with the comforts of the bed in your room. In response to your review, we will instruct our team to improve our guest experience and fix the faulty areas. Our front desk team works to help you all the time. Please return on your next visit so we can provide another memorable stay.Sincerely,Hotel Management
2/10 Horrible
Voyageur vérifié
Voyage en famille
28 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 29 déc. 2023
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. It's disappointing when expectations are not met, and we understand your concerns regarding the room availability and the state of the property. We appreciate your kind words about our front desk associate, and we're glad we were able to accommodate your needs for four beds. However, we understand that this situation could have easily been avoided, and it will be shared with the concerned teams to address the issues you've raised and work towards improvements. Moreover, we regret not meeting your expectations regarding our complimentary breakfast. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. Sincerely,Hotel Management
4/10 Médiocre
Joselyn
Voyage en couple
27 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Joselyn
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 28 déc. 2023
Dear Joselyn, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with the team members who assisted you. However, we genuinely regret the concerns you described. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to have the opportunity to make your next stay with us outstanding in every aspect.Sincerely,Hotel Management
10/10 Excellent
Lilibeth
26 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lilibeth
Séjour de 2 nuits en décembre 2023
10/10 Excellent
Rayne
Voyage avec des animaux de compagnie
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rayne
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Mummoorthy
17 déc. 2023
Mummoorthy
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
LYNN
Voyage en couple
14 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
LYNN
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 15 déc. 2023
Dear LYNN, Thank you for choosing our hotel and letting us know about your stay. We are delighted you had a positive experience with our check-in service. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; your comments will help us to ensure a better experience for every guest. Rest assured, we will take the necessary steps to address the issues you have raised. We want every guest to have a seamless visit, and we hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel.Sincerely,Hotel Management
10/10 Excellent
Justin
14 déc. 2023
Justin
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Geena
3 déc. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Geena
Séjour de 1 nuit en décembre 2023
4/10 Médiocre
Joselyn
3 déc. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Joselyn
Séjour de 1 nuit en décembre 2023
8/10 Bien
Sheila
Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheila
Séjour de 5 nuits en novembre 2023
Réponse de Hotel Management le 29 nov. 2023
Dear Sheila, Thank you for your wonderful review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to our beautiful city.Sincerely,Hotel Management
2/10 Horrible
Elisabeth
Voyage en couple
20 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Elisabeth
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Elisabeth, Thank you for your feedback. We appreciate your generous comments about our spacious room and devoted staff. However, we apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely, Hotel Management
6/10 Satisfaisant
Reyna
Voyage en famille
20 nov. 2023
Les points forts : Propreté, personnel et service, équipements
Reyna
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Reyna, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concern seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
10/10 Excellent
Jodie
19 nov. 2023
Jodie
Séjour de 7 nuits en novembre 2023
2/10 Horrible
Genesis
Voyage d’affaires, Voyage en couple
13 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Genesis
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Genesis, We deeply regret to hear about your disappointing experience at our property. Your detailed feedback is truly concerning, and we want to express our sincerest apologies for the cleanliness issues you encountered. This is not the standard we strive to uphold, and we appreciate you bringing it to our attention. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management
4/10 Médiocre
Paul
22 oct. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
Dear Paul, Thank you for choosing us and sharing your review. We appreciate your feedback about your stay. We apologize for the inconvenience you faced with the room type and the unusual smell. Your comments are important to us and will help us address these issues. We aim to provide a comfortable environment, and your input is invaluable as we work to improve our services. We hope to make your next visit more enjoyable and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
2/10 Horrible
Nicholas
Voyage en couple
22 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
Dear Nicholas, Thank you for choosing us and sharing your review. We appreciate your feedback about your experience. We're sorry to hear that the room didn't meet your expectations regarding cleanliness and updates. Your comments are valuable, and we will work to ensure the accuracy of our online images. We strive to provide a comfortable and welcoming atmosphere for our guests, and we hope to have the opportunity to make your next stay more enjoyable. Sincerely,Hotel Management