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Avis sur Brandshatch Place Hotel & Spa

4 out of 5
Brandshatch Place Hotel & Spa
Brands Hatch Road, Fawkham, Longfield, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 120 avis sur 242." "
Note des voyageurs de 8 (Bien), d’après 69 avis sur 242." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 242." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 242." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 242." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien.
Séjour d'une nuit. Spa et piscine très agréable. Service correct.
Séjour de 1 nuit en juillet 2019
Réponse de s le 22 juil. 2019
Dear Guest, Thank you for your review, Kind Regards Scott

10/10 Excellent

Alexandre, Lille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hotel traditionnel pour court séjour d'affaire
Hotel traditionnel, chambres petites mais bien décorées et confortable. Un grand parking accessible
Séjour de 1 nuit en octobre 2018
Réponse de s le 12 oct. 2018
Cher Alexandre, Merci beaucoup pour votre avis. Sincères amitiés Scott

10/10 Excellent

eric, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le confort à l'Anglaise, idéal pour une pause relaxante. Tout est parfait.

10/10 Excellent

JANET

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were friendly, approachable and professional, nothing was too much trouble.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Nicholas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were all really friendly and helpful, in particular Chris the bar manager and Debbie on reception
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very disappointed with our room. Paid for an executive double room. Had no view as windows were frosted and the shower was rubbish. Great If you was 5 foot but for me the head was at my chest and it flooded the bathroom. Also I called ahead as it was my partners birthday to have a card at dinner or in the room to make it a little special for her and we got nothing. Disappointed to say the least. d
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Daisy

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Run down and overpriced. Receptionists are lovely but booking staff horrid.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

peter

Séjour de 1 nuit en août 2023

10/10 Excellent

Vicky

Séjour de 1 nuit en juillet 2023
Réponse de Anne le 8 août 2023
Hi Vicky,Thank you very much for leaving a wonderful score.I hope to see you again in the near future.Kind regards,AnneSales & Revenue Manager

10/10 Excellent

Rich

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, good breakfast
Séjour de 1 nuit en mai 2023
Réponse de Anne le 26 mai 2023
Hi Rich,Many thanks for your positive comments, I will pass them on to the staff.I hope you are able to visit again in the near future.Kind regards,AnneSales & Revenue Manager

8/10 Bien

lisa, london

Voyage en couple
Les points forts : Propreté et personnel et service
Lovely grounds but the rooms could do with a bit of TLC . The staff are fantastic, so friendly and helpful. Although the restaurant is expensive the food was wonderful. Would definitely go back .
Séjour de 1 nuit en mai 2023
Réponse de Anne le 17 mai 2023
Hi Lisa,Thank you for taking the time to add a comment and for the recognition regarding our staff. Our Hotel is working with a refurbishment plan and we do hope that all bedrooms are to the Handpicked standard. I will certainly locate the room that you stayed in and pass on your comments to our maintenance team.We look forward to seeing you in the future.Kind regardsAnneSales & Revenue Manager

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb hotel and spa facilities. Excellent restaurant for dinner and breakfast. Extremely friendly and welcoming staff in all areas. 👍👍
Séjour de 1 nuit en avril 2023
Réponse de Brands1 le 18 avr. 2023
Hi Peter, Thank you so much for taking the time to write a review.I will pass on your lovely comments to our team. Please do come and stay with us again.Kind regardsAnneSales & Revenue Manager

10/10 Excellent

Toni

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2023
Réponse de Brands1 le 1 mai 2023
Hi Toni,Many thanks for taking the time to complete a Hotel review. I can see that you have given high scores and hope that you had a great time with us.We look forward to seeing you again in the not so distant future.Kind regardsAnne Sales & Revenue Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hotel.
Lovely staff. One of our party has mobility problems and they went over and above to help, including an upgrade to a accessible room. Breakfast was great!
Séjour de 2 nuits en mars 2023
Réponse de Brands1 le 18 avr. 2023
Thank you so much for your lovely feedback.Our aim is to go above and beyond. I will most definitely feedback to the kitchen staff regarding breakfast.Hopefully we will see you again.Kind regards,AnneSales & Revenues Manager

10/10 Excellent

Merle

Séjour de 1 nuit en novembre 2022

10/10 Excellent

Nicola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fab stay
Food and staff were amazing! Rooms comfortable and slept well.
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable stay. My second. Excellent and really helpful staff. Will definitely go again.
Séjour de 1 nuit en octobre 2022
Réponse de BPMGR le 26 oct. 2022
Great to hear you had a fabulous stay thank you for letting us know.

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place.
Séjour de 1 nuit en octobre 2022
Réponse de BPMGR le 26 oct. 2022
Great to hear you had a fabulous stay thank you for letting us know.

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely position, really convenient, very helpful
Great Staff. Really helpful and they were real.
Séjour de 1 nuit en septembre 2022
Réponse de BPMGR le 26 oct. 2022
Great to hear you had a fabulous stay thank you for letting us know.

10/10 Excellent

Sarah

Séjour de 1 nuit en septembre 2022
Réponse de BPMGR le 26 oct. 2022
Great to hear you had a fabulous stay thank you for letting us know.

10/10 Excellent

Lorraine

Séjour de 1 nuit en juillet 2022
Réponse de Brands Hatch Place le 5 juil. 2022
Dear Lorraine, Thank you for choosing to stay at our lovely hotel. We are extremely happy to see that you had a fantastic stay. We really appreciate you letting us know.

10/10 Excellent

Siu Kit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2022

10/10 Excellent

Lyndsey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We spent a fabulous two days here for a birthday celebration , excellent service from all the staff who couldn't do enough for you & a big thank you to the receptionists who both went the extrs mile for us.
Séjour de 2 nuits en juin 2022
Réponse de BHPGM le 14 juin 2022
Dear Lyndsey, Thank you for choosing to stay with us and letting us know you had such a great stay. The team here really appreciate the feedback.

8/10 Bien

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location and the spa
Séjour de 1 nuit en mars 2022

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021

10/10 Excellent

Emma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Spa break
A brilliant relaxing stay. Loved the food, the swimming pool and received a really warm welcome from all staff.
Séjour de 1 nuit en août 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night business trip
Luxury hotel, stylish and comfortable. Excellent staff, helpful and friendly.
Séjour de 1 nuit en août 2021

10/10 Excellent

Siobhan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel
Was a very nice stay , staff was very nice and made us feel welcome , the whole place is lovely and we plan on coming back to stay very soon x
Séjour de 1 nuit en juin 2021

10/10 Excellent

Stewart

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous stay!
I had a brilliant stay. The staff were all fantastic, especially Ella in the restaurant. The gym was fab and the pool/spa perfect. I’ll Definitely be staying here again when I’m in Kent
Séjour de 1 nuit en juin 2021

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice countryside hotel in a picturesque setting. Helpful staff who ensured we really enjoyed our spa break.
Séjour de 1 nuit en juin 2021

8/10 Bien

Cheryl, Folkestone

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are all very helpful with Ella and Ellie standing out for service. Lovely big gym and Swimming facilities, pool arrangements are a little confusing but this is due to Covid. Property could do with a few areas looking at like the tape on the window in the dining room and signage around the hotel. We found it difficult to find our way to and from Spa. Plenty of signs if you are in certain rooms.
Séjour de 1 nuit en septembre 2020

8/10 Bien

Paul&Maxine, SE London

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A picturesque and pleasent Manor House hotel set in beautiful grounds. The staff from beginning to end were warm, friendly and helpful. We felt very welcome and as we were celebrating our anniversary, the simple extra touches made the experience unique!! Met Cliff -Manager who too, with ALL the staff were amazing!! Masssge and Spa day was great and afternoon tea a 'must' in the grounds Room was clean and comfortable and food great. All in all a wonderful time spent with wonderful people. Thank You Brsndshatch Place Hotel. Paul and Maxine. 🙂
Séjour de 3 nuits en août 2020

10/10 Excellent

Debbie, Suffolk

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff where absolutely brilliant. Hard working and so polite. We had dinner last night, and we all had the steak and it was cooked too perfection. We will definitely be back. Please pass on thanks to your fantastic staff And we loved the personal message from the manager.
Séjour de 1 nuit en juillet 2020
Réponse de Cliff Owens le 27 juil. 2020
Hi Debbie , many thanks for your feedback, glad your experience was a memorable one, I know the Brand's team will be delighted to see your feedback and look forward to welcoming you back soon, warm regards Cliff

6/10 Satisfaisant

TIMOTHY

Séjour de 2 nuits en mars 2020
Réponse de Cliff Owens (General Manager) le 30 avr. 2020
Thank you for your feedback regarding Brands Hatch Hotel

10/10 Excellent

alan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay.
My only negative was too many cushions on the bed and an earlier breakfast is usuful for people who need to be somewhere. Apart from that it was great.
Séjour de 1 nuit en mars 2020
Réponse de Cliff (General Manager) le 17 mars 2020
Thanks Alan - really appreciate your feedback, please do let us know the day before if you need an early breakfast we have a team here through the night that can support , kind regards Cliff Owens

10/10 Excellent

Michelle, Sussex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely venue for a party or celebration. The staff are great
Séjour de 1 nuit en mars 2020
Réponse de Cliff Owens (General Manager) le 16 mars 2020
Hi Michelle, many thanks for your review so glad you enjoyed your event and the team took good care of you, I know they will be delighted to see your feedback, look forward to seeing you again soon, kind regards Cliff

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Cliff le 13 mars 2020
Many thanks for your feedback we hope to see you soon, regards Cliff Owens (General Manager)

6/10 Satisfaisant

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Expensive meal
This is a very nice hotel but there were 2 things that annoyed me: 1. The meal in the restaurant was the most expensive meal I have purchased in over a year at over £60... and I stay in hotels for 1 or 2 nights per week, every week with my line of work. I'd expect the meal to cost around £40 -£45 for what I received. £11.50 for a glass of white wine of unknown origin seemed excessive. 2. The bedroom door had very large gaps around it and the hallway was quite cold (mid winter, frosty night), so the drafts meant I could not warm the bedroom. I overcame this by stacking the cushions that had been on the bed along the floor of the door and half way up the side. It didn't fix the problem but did reduce it. Staff were all very friendly and helpful.
Séjour de 1 nuit en mars 2020
Réponse de Cliff Owens le 13 mars 2020
Hi Peter, thank you for your feedback we appreciate your comments. I am disappointed to see you comments relating to the menu pricing, we offer a £35.00 pp three course menu in our restaurant or alternatively bar type meals should you not wish to dine formally, our wine list is quite comprehensive and is supported at group level by our wine supplier Bibendum. Again thank you for your comments which I will review with the senior team at the hotel. regards Cliff Owens (General Manager)

10/10 Excellent

Maxine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service
Excellent service - received an upgrade. The room and breakfast was fantastic. Brilliant service from staff very considerate and kind. They returned my diamond rings and toiletries I accidentally left in my room - very honest. Delighted can’t wait to go back.
Séjour de 1 nuit en février 2020
Réponse de Cliff Owens (General Manager) le 2 mars 2020
Hi Maxine, many thanks for your review and comments I know the team will all be delighted to see and read your feedback, look forward to seeing you again soon, kind regards Cliff

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Cliff Owens (General Manager) le 2 mars 2020
Hi Stephen, many thanks for your lovely review, I know the team will be pleased to see your comments regards Cliff

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en février 2020
Réponse de General Manager le 25 févr. 2020
Thank you for letting us know about your stay, I know the team will be delighted to get your feedback and we look forward to seeing you again soon, regards Cliff

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overall this is a nice place to stay. However, the room we were allocated (room 9) was right by the lift, so we suffered from the associated noise. If we hadn’t have gotten to the venue fairly late I would have asked to have been moved. The staff were all friendly and welcoming but as we were going to an event locally in the evening and had an early start the following day, we didn’t try the restraunt or any of the facilities.
Séjour de 1 nuit en février 2020
Réponse de Cliff le 6 févr. 2020
Thank you for your valuable feedback, we really appreciate your comments relating to your stay and experience and we hope to see you again soon, kind regards Cliff (General Manager)

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lovely food .Swimming pool small and filled with oots of children who wernt staying
Séjour de 1 nuit en janvier 2020
Réponse de Cliff le 6 févr. 2020
Many thanks for your review of Brands Hatch Place, we really appreciate your feedback, kind regards Cliff Owens (General Manager)

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
From reception to check out lovely staff. Friendly helpful . Great spa gad a lovely swim and sauna .dinner was great .I had Mushroom and pearl barley risotto. Very well cooked and big portion.wine quite pricey and mo tomato juice for a bloody Mary!. Restaurant staff very attentive. Comfortable room bed could have bee6a king size. Breakfast lovely had scrambled eggs and smoked salmon. Room had ironing board nice selection of teas. Powerful shower. Definitely be back in summer enjoy the outside spaces .
Séjour de 1 nuit en janvier 2020
Réponse de Cliff Owens (General Manager) le 21 janv. 2020
Many thanks for your review of Brands Hatch Hotel and Spa, we really appreciate your feedback on your stay and experience and we look forward to seeing you again soon,

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
one night break
All the staff were young, very efficient and helpful, could not rate them high enough. We were only there one night but it was excellent. From Reception, bar, dining room and leisure suite, everyone was great. Only issue really were the roads getting there which are quite narrow and not easy in the dark. But only 7 miles from Bluewater if you want to combine with shopping.
Séjour de 1 nuit en janvier 2020
Réponse de Cliff Owens (General Manager) le 21 janv. 2020
Thank you so much for your review of your stay here at Brands Hatch, the team here are really passionate about what they do and glad they took good care of you, we look forward to seeing you again soon

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is nothing to dislike. The hotel and spa are amazing. We've been going there for over ten years. Very romantic place to go too as well.
Séjour de 1 nuit en janvier 2020
Réponse de Cliff Owens (General Manager) le 21 janv. 2020
Thank you so much for your review of Brands Hatch Hotel & Spa we really appreciate your feedback and we hope to see you again soon for your next Romantic break with us, regards Cliff

8/10 Bien

Emer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Cliff Owens (General Manager) le 21 janv. 2020
Many thanks for your review of Brands Hatch Place Hotel & Spa , we really appreciate your feedback kind regards Cliff

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Bedsheets were not changed after our first night eventhough we requested our room to be made up
Séjour de 2 nuits en décembre 2019
Réponse de Cliff Owens (General Manager) le 21 janv. 2020
Thank you for your review of Brands Hatch Place & Spa, we appreciate your feedback and ensure we communicate to the team, regards Cliff

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Not as good as other Hand Picked hotels. The decor is quite shabby and the spa facilities not particularly good.
Séjour de 2 nuits en novembre 2019
Réponse de s le 20 nov. 2019
Dear guest, thank you for your review. Kind Regards Scott