Avis
7,6
Bien
8,2/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 11 avr. 2024
Hello! We are delighted to hear that you enjoyed a pleasant stay with us at Zedwell Piccadilly Circus. It's fantastic to know that you had a great night's sleep and found the rooms to be calm despite the size of the hotel. We appreciate your feedback regarding the bathroom size and privacy for the toilets, and we will take this into consideration for future improvements. Our team is always here to assist, so if there's anything we can do to enhance your next visit, please let us know. We look forward to welcoming you back soon!Be well...Zedwell,Guest Experience TeamZedwell Family
8/10 Bien
Camille
Voyage en groupe
29 mars 2024
Les points forts : Propreté, personnel et service, équipements
Camille
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 11 avr. 2024
Hello Camille, Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed the comfort of our mattress and the excellent service provided by our team. At Zedwell Piccadilly Circus, we strive to ensure that our guests have a memorable and restful stay. If there is anything else we can do to enhance your experience further, please do not hesitate to let us know. We look forward to welcoming you back for another great night's sleep. Be well...Zedwell,Guest Experience TeamZedwell Family
4/10 Médiocre
Pascale
9 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Pascale
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 10 avr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Eve
25 févr. 2024
Eve
Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 26 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Lena Dominique
Voyage en groupe
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lena Dominique
Séjour de 4 nuits en février 2024
Réponse de Customer Care Team le 20 févr. 2024
Hello Lena, Thank you for highlighting our ideal location. We're glad you enjoyed being in the heart of the action at Zedwell Piccadilly Circus. We hope you had a restful stay and were able to explore all the nearby attractions. If there is anything else we can assist you with in the future, please don't hesitate to let us know. Be well...Zedwell,AllyZedwell Family
2/10 Horrible
Amir
8 févr. 2024
Amir
Séjour de 3 nuits en février 2024
Réponse de Customer Care Team le 13 févr. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
6/10 Satisfaisant
Valentine
2 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Valentine
Séjour de 2 nuits en janvier 2024
Réponse de Customer Care Team le 5 févr. 2024
Hello Valentine, it's regrettable that your recent visit did not meet your expectations entirely. As our primary goal is always to ensure your satisfaction and exceed your expectations of comfort and tranquillity, we would like to know more about how we can improve our product/service to ensure your next stay is as comfortable and peaceful as possible. We hope to have the opportunity to welcome you back and provide you with the serenity and calming experience that Zedwell Piccadilly Circus is known for. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Be well...Zedwell,AllyZedwell Family
10/10 Excellent
Mélanie
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mélanie
Séjour de 4 nuits en janvier 2024
Réponse de Customer Care Team le 7 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Sylvie
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvie
Séjour de 2 nuits en janvier 2024
8/10 Bien
sophie
Voyage en couple
6 janv. 2024
sophie
Réponse de Customer Care Team le 13 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Médiocre
Maxence
Voyage en famille
3 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maxence
Séjour de 4 nuits en décembre 2023
2/10 Horrible
Kevin
1 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Punaise de lit à fuire
Kevin
Séjour de 4 nuits en décembre 2023
8/10 Bien
Candice cecilia Da
Voyage en groupe
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Candice cecilia Da
Séjour de 3 nuits en décembre 2023
Réponse de Customer Care Team le 7 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
AL KASSEM
Voyage d’affaires
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AL KASSEM
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 7 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Rayan
Voyage en famille
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rayan
Réponse de Customer Care Team le 5 févr. 2024
Dear guest, Thank you for taking the time to review your recent stay at Zedwell Piccadilly Circus. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had a restful night at our property. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to exceed your expectations on a future visit. Safe travels!Be well...Zedwell,AllyZedwell Family
6/10 Satisfaisant
Arnaud
14 déc. 2023
Arnaud
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 7 févr. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Aurore
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Aurore
Séjour de 5 nuits en décembre 2023
2/10 Horrible
christine
9 déc. 2023
christine
Séjour de 1 nuit en décembre 2023
6/10 Satisfaisant
Emilien
8 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Emilien
Séjour de 3 nuits en décembre 2023
2/10 Horrible
Laurent
Voyage en couple
29 nov. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Laurent
Séjour de 1 nuit en novembre 2023
10/10 Excellent
Antoine
Voyage en couple
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antoine
Séjour de 3 nuits en novembre 2023
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
10 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mauvais rapport qualité/prix
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
4/10 Médiocre
frederic
9 nov. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
frederic
Séjour de 1 nuit en novembre 2023
2/10 Horrible
Emmanuel
7 nov. 2023
Emmanuel
Séjour de 2 nuits en octobre 2023
8/10 Bien
sophie catherine
7 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sophie catherine
Séjour de 3 nuits en octobre 2023
6/10 Satisfaisant
Stephanie
Voyage en couple
5 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Stephanie
Séjour de 2 nuits en novembre 2023
10/10 Excellent
Sandie
Voyage en famille
4 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandie
Séjour de 2 nuits en octobre 2023
10/10 Excellent
Simon
29 oct. 2023
Simon
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Yves, PARIS
23 oct. 2023
Les points faibles : Propreté
Yves
Séjour de 3 nuits en octobre 2023
8/10 Bien
Fiona
23 oct. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Fiona
Séjour de 1 nuit en octobre 2023
6/10 Satisfaisant
Faten
2 oct. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Faten
6/10 Satisfaisant
Mirim
27 sept. 2023
Mirim
Séjour de 1 nuit en septembre 2023
Réponse de Jona, Zedwell Family le 9 oct. 2023
Hello Mirim, Thank you for choosing Zedwell for your stay and for leaving us your honest rating. We understand that our minimalist concept might not be for everyone but we hope you had a restful stay with us and were able to appreciate the simplicity of our hotelWe hope you will consider staying with us again, as we would love to provide you with a more enjoyable experience that aligns with our brand.Be well… Zedwell,
10/10 Excellent
Aurelie
10 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent rapport qualité prix
Aurelie
Séjour de 3 nuits en mars 2023
Réponse de Malvina, Zedwell Family le 11 sept. 2023
Hello Aurelie,Thank you for the great review and for choosing to stay with us at Zedwell. We are delighted you enjoyed our central London location and we are happy that Zedwell felt like a private sanctuary amidst the bustling city. It is great to see that you understood our brand and we hope you enjoyed interacting with the Zedwell family. We look forward to welcoming you again soon.Be well… Zedwell,
10/10 Excellent
Marvens
Voyage d’affaires
3 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marvens
Séjour de 2 nuits en août 2023
Réponse de Malvina, Zedwell Family le 4 sept. 2023
Hello,Thank you for staying with us at Zedwell and for taking the time to share your feelings about your experience with us. We hope you enjoyed our central London location and we hope that Zedwell felt like a private sanctuary amidst the bustling city. We look forward to seeing you again. Be well… Zedwell,
10/10 Excellent
Quentin
31 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quentin
Séjour de 4 nuits en août 2023
Réponse de Malvina, Zedwell Family le 31 août 2023
Hello Quentin,Thank you for taking the time to give us 10 out of 10 rating following your recent stay at Zedwell Piccadilly Circus Hotel. We look forward to welcoming you back soon.Be well....Zedwell
2/10 Horrible
Julie
Voyage d’affaires
21 août 2023
Les points faibles : Personnel et service
TO AVOID ! no window and 900 rooms, like an hostel
Julie
Séjour de 1 nuit en août 2023
Réponse de Malvina, Zedwell Family le 21 août 2023
Hello Julie, Thank you for choosing Zedwell for your recent stay and for taking the time to provide us with your valuable thoughts. Your comfort is of utmost importance to us, and we regret any discomfort you experienced. Windows were intentionally not included in the design to create a secluded feel within the hotel. Our windowless concept ensures no daylight or noise will disturb your sleep so you can rest for as long as you need to. Your comments regarding room service has been shared with our housekeeping team to improve our processes. We hope you will consider staying with us again, as we would love to provide you with a more enjoyable and hassle-free experience that aligns with our brand.Be well… Zedwell,
8/10 Bien
Caitline
16 août 2023
Caitline
Séjour de 2 nuits en août 2023
Réponse de Malvina, Zedwell Family le 6 sept. 2023
Hello Caitline,Thank you for taking the time to rate us following your recent stay at Zedwell Piccadilly Circus Hotel. We look forward to welcoming you back soon.Be well....Zedwell
8/10 Bien
Nicolas
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicolas
Séjour de 3 nuits en août 2023
Réponse de Malvina, Zedwell Family le 17 août 2023
Hello Nicolas,Thank you for taking the time to give us 4 out of 5 rating following your recent stay at Zedwell Piccadilly Circus Hotel. We look forward to welcoming you back soon.Be well....Zedwell
8/10 Bien
Eric
15 août 2023
Les points forts : Propreté et personnel et service
Eric
Séjour de 2 nuits en août 2023
Réponse de Malvina, Zedwell Family le 16 août 2023
Hello Eric,Thank you for taking the time to give us a 4 out of 5 rating following your recent stay at Zedwell Piccadilly Circus Hotel. We look forward to welcoming you back soon.Be well....Zedwell
8/10 Bien
PASCAL
Voyage d’affaires
29 juil. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great location and good value for money
PASCAL
Séjour de 1 nuit en juillet 2023
Réponse de Malvina le 31 juil. 2023
Hello Pascal,Thank you for choosing to stay with us at Zedwell and for leaving us a review. We hope that you enjoyed exploring the city from our central and easily accessible location. We have taken in your feedback and now provide all guests with complimentary ear plugs to ensure they can enjoy a good night's sleep. At Zedwell, we prioritize your sleep and well-being above all else. We hope you will give us another chance to win back your trust in the future. Be well… Zedwell,
10/10 Excellent
MARTINE
Voyage en famille
13 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARTINE
Séjour de 3 nuits en juillet 2023
Réponse de Malvina le 21 juil. 2023
Hello Martine,Thank you for choosing to stay with us at Zedwell and for rating us 5 out of 5.
6/10 Satisfaisant
serge
Voyage en couple
27 juin 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
serge
Séjour de 3 nuits en juin 2023
Réponse de Jona, Front office Admin le 4 juil. 2023
Dear Serge,Thank you for choosing Zedwell for your stay in central London. Thank you also for taking the time out to write about your experience with us. I am happy to see you enjoyed it overall. Our website as well as partner websites ) are updated with clear pictures of our rooms and explicitly state that there are no windows, in addition to other vital information. I hope the central location of the hotel allowed for a lot of breakfast options in the area. We do hope you stay with us again. Best regards,
4/10 Médiocre
Oktay
12 juin 2023
Oktay
Séjour de 1 nuit en juin 2023
Réponse de Jona, Front office Admin le 5 juil. 2023
Dear Oktay,We are sorry to see we have fallen expectation this time. It is good to hear from guests about the things that we could have done better. Please do not hesitate to contact us directly at info@zedwellhotels.com and give us the opportunity to welcome you back and provide you with a more satisfactory experience next time.Best Regards,
6/10 Satisfaisant
Renny
5 juin 2023
Renny
Séjour de 2 nuits en juin 2023
Réponse de Jona, Front office Admin le 5 juil. 2023
Dear RennyThank you for taking the time out to rate your recent stay at Zedwell Piccadilly Circus. It will be a joy to have you back with us.Best Regards,
10/10 Excellent
MARKO
2 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MARKO
Séjour de 7 nuits en mai 2023
Réponse de Jona, Front office Admin le 5 juil. 2023
Dear Marko,Thank you for taking the time out to rate your recent stay at Zedwell Piccadilly Circus and to give us all 10 stars. It will be a joy to have you back with us.Best Regards,
10/10 Excellent
MONIQUE
Voyage en famille
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MONIQUE
Séjour de 5 nuits en mai 2023
10/10 Excellent
Daniel
Voyage en groupe
22 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daniel
Séjour de 3 nuits en mai 2023
10/10 Excellent
Kevin
21 mai 2023
Kevin
Séjour de 2 nuits en mai 2023
8/10 Bien
Caitline
21 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Caitline
Séjour de 2 nuits en mai 2023
8/10 Bien
Céline
Voyage en famille
13 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rapport qualité prix excellent
Céline
Séjour de 4 nuits en avril 2023