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Avis sur Woodlands Lodge Ilford

2 out of 5
Woodlands Lodge Ilford
60 Woodlands Road, Ilford, England

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 25 avis sur 238." "
Note des voyageurs de 8 (Bien), d’après 49 avis sur 238." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 238." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 238." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 238." "

5,6/10

Propreté

6,0/10

Personnel et service

4,8/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

4,6/10

Écoresponsabilité

Avis

2/10 Horrible

Aadil

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

6/10 Satisfaisant

Thierry

Les points forts : Propreté
séjour convenable
séjour convenable
Séjour de 2 nuits en décembre 2021
Réponse de Hotel Manager le 19 avr. 2023
Dear Thierry,Thanks for your feedback!Kind regards

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Correct. Good reception. near to ilford city. I suggest.
Séjour de 2 nuits en février 2019
Réponse de Diana le 15 févr. 2019
Dear guest, Thank you for completing the survey regarding your stay at our property. We were delighted to know that you have enjoyed your stay with us! By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Diana Georgescu Manager at Woodlands Lodge

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Personnel accueillant, mais désastreux au niveau des chambres, matelas très inconfortables, ils serais temps de changer les oreillers également! De plus salle de bain est à l’exterieur De ´l’établissement sans chauffage! Énormément de condensation et de moisissure! Petit déjeuner très médiocre, vraiment déçu.
Séjour de 2 nuits en février 2019
Réponse de Diana le 6 févr. 2019
Dear guest, Thank you for completing the survey regarding your stay at our property. By telling us what you did not liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We are very sorry to hear that you had some inconveniences during your stay. We apologize for all the disturbances and hope you will have a wonderful stay in the future. Best regards, Diana Georgescu Manager at Woodlands Lodge

8/10 Bien

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avis woodlands hôtel à ilford
Séjour tourisme à Londres, Bon service, hôtel dans quartier tranquille, assez près du centre ilford, bien desservi pour Londres par le bus Personnel gentil, pro, bon rapport qualité prix
Séjour de 3 nuits en août 2018
Réponse de Diana le 23 août 2018
Dear Francis, Thank you for completing the survey regarding your stay at our property. We were delighted to know that you have enjoyed your stay with us! By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Diana Georgescu Manager at Woodlands Lodge

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loin des transports et sale
Mensonge sur la proximité des transports après m'avoir dit au téléphone que c'était proche de l'hotel. Accueil tout juste aimable et bref ! Etat salle de bain, chambre : moisi, sale, en mauvais état. Je peux vous envoyer des photos. Je n'y suis restée qu'une nuit ! et je demande le remboursement des 3 autres nuits.
Séjour de 4 nuits en mai 2018
Réponse de Diana le 5 juin 2018
Dear guest, Thank you for completing the survey regarding your stay at our property. By telling us what you did not liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We are very sorry to hear that you had some inconveniences during your stay. We apologize for all the disturbances and hope you will have a wonderful stay in the future. Best regards, Diana Georgescu Manager at Woodlands Lodge

6/10 Satisfaisant

laureline, rouen

Les points forts : Propreté, personnel et service, confort de la chambre
Bon accueil mais mauvaise surprise.
Très bon hôtel en soit, accueil agréable. Mais malheureusement salle de bain commune, et les autres usager laisser leurs besoins dans les toilettes, moisissure sur rideaux de douche. Chambre propre et agréable, malheureusement clenche de fenêtre casser, et froid dans la chambre.
Séjour de 5 nuits en février 2018
Réponse de Diana le 20 mars 2018
Dear Laureline, Thank you for completing the survey regarding your stay at our property. We were delighted to know that you have enjoyed your stay with us! By telling us what you liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards, Diana Georgescu Manager at Woodlands Lodge

2/10 Horrible

Gérard, France

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bizzare
Hotel aménagé dans plusieurs maisons particulières non contigües. Chambre empestant le tabac et pas de salle de bain. Nous avons demandé à être logés dans un autre hotel.
Séjour de 2 nuits en octobre 2017
Réponse de Diana le 9 févr. 2018
Dear guest, Thank you for completing the survey regarding your stay at our property. By telling us what you did not liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We are very sorry to hear that you had some inconveniences during your stay. We apologize for all the disturbances and hope you will have a wonderful stay in the future. Best regards, Diana Georgescu Manager at Woodlands Lodge

4/10 Médiocre

Y, Ilford, Londres

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très déçue.
Non conforme à la description proposée. Famille de 4 avec 2 enfants de 10 et 7 ans, nous avions demandé une SDB dans la chambre or celle-ci était commune. De plus pas de TV, pas de porte-manteau, juste un petit placard pas utilisé car à peine ouvrable avec valises devant. De plus l'hôtel était loin du centre (zone 4), environ 1h de trajet, ce qui n'était pas non plus précisé. L'hôtel ne propose pas non plus de repas. Seul intérêt trouvé : un restaurant bien sympa, bon, agréable et pas cher : le "Champs".
Séjour de 3 nuits en octobre 2017
Réponse de Diana le 9 févr. 2018
Dear guest, Thank you for completing the survey regarding your stay at our property. By telling us what you did not liked about your stay and how we can improve, you are helping us deliver a better experience for you and other guests in the future. We are very sorry to hear that you had some inconveniences during your stay. We apologize for all the disturbances and hope you will have a wonderful stay in the future. Best regards, Diana Georgescu Manager at Woodlands Lodge

6/10 Satisfaisant

Krystal

Les points forts : Personnel et service
I’m not sure why I did not know that I would have a shared bathroom, but it was never cleaned and wish I knew this was the case. The place is very old and a little scary, but the staff there are super friendly and helpful. It’s like a hostel where people live there… full time? Maybe halfway house?

2/10 Horrible

Lisa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was supposed to be en suit but no had to walk over a forecourt for a wee. ! Beds are awful felt every spring. No breakfast at all !! No coffee making facilities! Will never stay again and I better get the £50.00 deposit back. !
Séjour de 2 nuits en mai 2024
Réponse de Loredana le 18 mai 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

6/10 Satisfaisant

Mawesome

Les points faibles : Personnel et service
Room size and facilities
Séjour de 2 nuits en avril 2024
Réponse de Loredana le 11 mai 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Best regards , Management Team

2/10 Horrible

Santhosh

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I stayed their for 3nights Main problem is no attached toilet other thing is 1toilet amd bathroom ised by 15peoples i wait out side for nearly 1hr to bathroom after.Then staff i report them when i check in tv is not working then never sort out that problem in 3days .wifi they have in my room whike i search even their username also not shown #no toilet #no wifi#no Tv #
Séjour de 3 nuits en avril 2024
Réponse de Loredana le 11 mai 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Best Regards , Management Team

2/10 Horrible

Turikson

Voyage en couple
Les points faibles : Propreté et personnel et service
Terrible
Séjour de 1 nuit en avril 2024
Réponse de Loredana le 26 avr. 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards,ManagementWoodlands Lodge

2/10 Horrible

Jayde

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Finding this property was extremely challenging, the service was absolutely terrible. The street was very sketchy and felt very unsafe. The reception was awful and was not pleasant, they were hesitant about the prices and charged me an unreasonable amount, not what was promised. Once settled into our room, 3 men barged into our room saying they needed to “measure” things in the room. As a young girl I felt very unsafe and unwelcome, with 3 grown men barging into my room. They stood there laughing thinking it was hilarious, as my friend and I were both clearly uncomfortable. After that incident I immediately went down to reception and asked for a refund as I was not staying there. They refused any sort of refund and were extremely rude. I would never recommend this accommodation to anyone whatsoever.
Séjour de 3 nuits en avril 2024
Réponse de Loredana le 26 avr. 2024
Dear Guest,Thank you for taking time to provide us with feedback of your stay.We assure you that we have noted your comments and will immediately be addressing our team members regarding your feedback.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Médiocre

Amanpreet

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There is just one toilet with attached shower for all the rooms , and this toilet also broken .
Séjour de 1 nuit en avril 2024
Réponse de Loredana le 18 avr. 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Médiocre

Syed obaid ullah

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Totally terrible front desk and customer service. Broken floor at washroom. Once I asked for something I might have left and if they have lost and found. I didn’t get any proper response. One of the staff said the cleaner will through anything left.
Séjour de 2 nuits en mars 2024
Réponse de Loredana le 18 avr. 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Emma

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Loredana le 26 mars 2024
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Loredana

6/10 Satisfaisant

Anthony

Séjour de 1 nuit en mars 2024
Réponse de Loredana le 21 mars 2024
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Management Team

2/10 Horrible

Peter

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Firstly the shower was broke 2nd the heater in the room didn't work. The fire alarms went off after someone burned their oil while cooking. A couple arguing on the landing late evening. 2 big holes in the wall. Was not a nice room. I checked out after 2 days an paid for 6. Asked for a refund was told to send in a email which i have an the hotel as not replied an ive still not received.my £50.00 security money. I would advise anyone to avoid this place like the plague. Absolutely disgusting
Séjour de 6 nuits en mars 2024
Réponse de Loredana le 14 mars 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.The security deposit was never charged, therefore you will not see as money refunded. The deposit was only blocked, hold as pending transaction, and once it got released , it will be added into your balance. If the money is no longer on hold, in your pending transaction it means it got released already. Regards, Management Team

2/10 Horrible

Robert

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ein dreck schimmelig und alt
Séjour de 1 nuit en mars 2024
Réponse de Loredana le 14 mars 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 Bien

Syed obaid ullah

Séjour de 1 nuit en février 2024
Réponse de Loredana le 21 mars 2024
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Kind regards,Management Team

2/10 Horrible

Abiola

Voyage en groupe
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn't enjoy the room the toilet was at out side I will not recommend anyone
Réponse de Loredana le 14 mars 2024
Dear guest, Thank you for your feedback. We regret that on this occasion we were unable to fully satisfy your expectations and apologise for any inconvenience that may have been caused.Thank you for choosing to stay with us and we look forward to welcoming you back again soon when we hope to change the negative impression into a more positive one. With kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Médiocre

Syed obaid ullah

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very bad experience. Door room was broken and has to left up to close which will cause big bang. Washroom not in good condition. There big patch broken floor. I had to wait one day to get tv remote.
Séjour de 3 nuits en février 2024
Réponse de Loredana le 20 févr. 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Management Woodlands Lodge

2/10 Horrible

Vimalraj

Séjour de 3 nuits en février 2024
Réponse de Loredana le 20 févr. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Vincent

Les points faibles : Propreté
Réponse de Loredana le 20 févr. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Jai Kumar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Loredana le 20 févr. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Purnachander

Not suitable for family. Too old cots and beds. Broken shower. Leaking from different locations. TV is there but no remote…
Séjour de 2 nuits en février 2024
Réponse de Loredana le 20 févr. 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards, Management Woodlands Lodge

2/10 Horrible

Hanfa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Loredana le 20 févr. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Lucy

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Loredana le 20 févr. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Ajmal

Séjour de 1 nuit en janvier 2024
Réponse de Loredana le 20 févr. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

4/10 Médiocre

Vijay

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Loredana le 20 févr. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Muhammad

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgrace to be on Hotels.com
Yes plenary free parking. BUT This lodge is Not for a paying guest. I travelled with family 2 little kids and got offered a room with NO bathroom asked to use a shared bathroom which was so dirty filthy disgusting, i refused to stay and asked for my money back. Then they gave me a room with bathroom. In the room the carpet was so filthy so dirty you cant walk bare feets. Beed sheets were a bit clean but had some hairs on it. Complementary Breakfast from 7.30 till 8.30 BUT from 7.30 till 8.15 there was NO MILK, NO SUGAR, NO BREAD and no one was in kitchen or at reception. after 8.15 receptionist came and then we found milk & bread in kitchen. KITCHEN CLEANNESS 1 OUT OF 10. BEDROOM CLEANNESS 2 OUT OF 10. BATHROOM WAS CLEAN. First thought about this place. It looked like homeless peoples staying at this lodge paid by council. I arrived very late so i had to stay. My mistake i never checked the reviews. THIS LODGE SHOULDN'T BE ON HOTELS.COM ITS A DISGRACE.
Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Raj

Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

chloe

Voyage en groupe, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the room was filthy. we got locked out of our room 3 times the staff were no help just offered to give us a room for 2 when there were 4 of us. my friend cut there finger in the building due to sharp door. the bathroom was disgusting never again 0/10
Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Corina

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Mojisola

Séjour de 2 nuits en novembre 2023
Réponse de Loredana le 20 févr. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Meyuu

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just disgusting dont book this hotel. Rooms smelt, dirty staff were no help.
Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

2/10 Horrible

Sami

Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 Bien

Roxanne

Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Himal

No drinking water no heating such a terrible place to spent a night
Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear Valued Guest, Thank you for taking the time to inform us about your recent experience at Woodlands Lodge. Your feedback is essential to us and on behalf of the Hotel Team, please accepts our sincerest apologies for any inconvenience we may have caused you. I was very surprised to read your comments regarding the service as this is not the feedback we normally get. Please accept my apologies and let me reassure you that we are trying our best to make sure that the stay of every guest is enjoyable and memorable. I hope you will give us another chance to serve you and we will be able to change a negative impression on a more positive one.Kind Regards, Manager Woodlands Lodge Hotel

4/10 Médiocre

Philip

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
You get what you pay for
Séjour de 1 nuit en décembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Sarah

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

6/10 Satisfaisant

Muhammad Shamim

Séjour de 1 nuit en novembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 Bien

Usman

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Home

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty carpet , very bad shower system, poor breakfast and they took £50 as a deposit , I don’t what for?
Séjour de 1 nuit en novembre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to share your feedback. It is unfortunate that there has been an issue with the pre-authorisation and this is the matter that affected your stay. Due to hotel policy, a pre-authorisation is to be taken upon arrival but should release within a certain number of days. The policy is available on our hotel websites as well as on all booking agents’ websites. The taking of a 50 deposit is our and many Hotels procedure and I am sorry if this was inconvenient, however this is common practice across the world.We would like the opportunity to host you again in the future. Best Wishes,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Simon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dreadful. old food out on surfaces. Gerally filthy. Have phots if required.
Séjour de 1 nuit en octobre 2023
Réponse de Loredana le 5 janv. 2024
Dear Guest, Thank you for taking the time to review your stay.We are very sorry to learn of the issues you had. We always strive to provide our guests with the room that best suits their preferences and can only apologise. Don't hesitate to let our team know of any concerns at any time and we will always do our best to find a comfortable solution.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Manager / Woodlands Lodge Hotel Ilford

8/10 Bien

Miryam

Les points forts : Propreté et équipements
Der Ofen war kaputt und es gab keine Tassen, Bestecke oder Ähnliches, der Stuhl war nicht richtig befestigt und es gab keine Fernbedienung.
Séjour de 4 nuits en octobre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am delighted to read that you had a fantastic time and enjoyed your stay with us. Thank you for your heartfelt comments about the team, this means a lot to us. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

2/10 Horrible

Dominic

Séjour de 1 nuit en octobre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford

8/10 Bien

Arnoldas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Loredana le 5 janv. 2024
Dear guest, Thank you for taking the time to post an online review following your stay at Woodlands Lodge Hotel Ilford. I am looking forward to welcoming you back in the future.Kind regards,Manager / Woodlands Lodge Hotel Ilford