Avis sur Thistle London Marble Arch
Thistle London Marble Arch
Bryanston Street, Marble Arch, London, England
Avis
8,2
Très bien
8,2/10
Propreté
8,4/10
Personnel et service
8,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Tony Hill le 5 mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
10/10 Excellent
Géraldine
24 févr. 2024
Géraldine
Séjour de 3 nuits en février 2024
Réponse de Tony Hill, General Manager le 26 févr. 2024
Dear Geraldine, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,
2/10 Horrible
Patricia
Voyage en groupe
24 déc. 2023
Les points faibles : Propreté et personnel et service
A fuir
Patricia
Séjour de 4 nuits en décembre 2023
Réponse de Tony Hill le 26 déc. 2023
Thank you for completing a online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kind regards, Tony Hill General Manager
2/10 Horrible
Patricia
22 déc. 2023
Patricia
Séjour de 2 nuits en décembre 2023
Réponse de Tony Hill le 26 déc. 2023
Thank you for completing a online survey, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kind regards, Tony Hill General Manager
8/10 Bien
Martine
Voyage en groupe
18 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Martine
Séjour de 2 nuits en décembre 2023
Réponse de Tony Hill le 18 déc. 2023
Dear Martine, Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
8/10 Bien
Johan
25 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Johan
Séjour de 4 nuits en juillet 2023
Réponse de Tony Hill le 25 juil. 2023
Dear Johan,Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
8/10 Bien
Romina
16 avr. 2023
Romina
Séjour de 1 nuit en avril 2023
Réponse de Reception Manager le 17 avr. 2023
Dear RominaThank you for the review. We appreciate your support. Kind Regards,
8/10 Bien
Fethi
13 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Fethi
Séjour de 1 nuit en mars 2023
Réponse de Reception Manager le 13 mars 2023
Dear Fethi, Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London.Kind Regards,
6/10 Satisfaisant
ahmed riyadh
2 mars 2023
ahmed riyadh
Séjour de 3 nuits en février 2023
Réponse de Reception Manager le 22 mars 2023
Daar Ahmed, Thank you for the rating. We appreciate your support. Kind Regards,
10/10 Excellent
emilie
Voyage en famille
12 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
emilie
Séjour de 3 nuits en septembre 2022
Réponse de Front of House Manager le 12 sept. 2022
Dear Emilie,Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Thistle London Marble Arch Hotel the next time your travels take you to London.
8/10 Bien
Jérémy
19 avr. 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Jérémy
Séjour de 3 nuits en avril 2022
Réponse de Front of House Manager le 30 avr. 2022
Dear Jeremy,
Thank you for the rating. We appreciate your support.
Kind Regards,
4/10 Médiocre
Antoine, Paris
Voyage en famille
12 févr. 2020
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antoine
Séjour de 3 nuits en février 2020
Réponse de Reception Manager le 12 févr. 2020
Dear Antoine,
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London.
Kind Regards,
10/10 Excellent
Voyageur vérifié
Voyage en famille, Voyage en groupe
30 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en janvier 2020
Réponse de Steve Cane le 30 janv. 2020
Dear Reviewer,
Thank you very much for having taken the time to share this lovely review following your recent stay with us.
I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London.
Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal.
Kind Regards,
General Manager
10/10 Excellent
Voyageur vérifié
22 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en janvier 2020
Réponse de Steve Cane, General Manager le 22 janv. 2020
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards,
4/10 Médiocre
Hr, Cairo
Voyage d’affaires, Voyage en couple
8 nov. 2019
Les points faibles : Propreté et équipements
Hr
Séjour de 2 nuits en novembre 2019
Réponse de GM le 8 nov. 2019
Dear Hr
Thank you for taking the time to share your feedback following your recent stay with us at Amba Hotel Marble Arch. I am, however, very sorry that on some fronts, your stay was less than perfect. I do hope that in spite of these concerns you would feel comfortable staying with us again, and remain entirely at your disposal should you ever require any assistance at all with future reservations. Kind regards,
10/10 Excellent
stephane
9 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
stephane
Séjour de 2 nuits en septembre 2019
Réponse de GM le 10 sept. 2019
Dear Stephane
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane General Manager
10/10 Excellent
JEAN
5 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JEAN
Séjour de 7 nuits en juillet 2019
Réponse de Steve Cane le 5 août 2019
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London.
Kind Regards,
Steve Cane
General Manager
4/10 Médiocre
Voyageur vérifié
Voyage en famille, Voyage en groupe
7 juil. 2019
Les points faibles : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Steve Cane General Manager le 7 juil. 2019
Thank you for having taken the time to share your feedback. I am very sorry however to see that your stay with us was such a disappointing one, and would like to assure you that the feedback provided will be used internally to improve matters for the future. I hope that your recent experience has not permanently tarnished your perception of our hotel and services, and hope to have the pleasure of welcoming you back again the next time your travels take you to London. Kind Regards,
10/10 Excellent
Voyageur vérifié
Voyage en famille
15 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Steve Cane le 15 mai 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London.
Kind Regards,
Steve Cane
General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
5 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en avril 2019
Réponse de Steve Cane le 6 mai 2019
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Kind Regards, Steve Cane, General Manager
8/10 Bien
Paul
21 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 3 nuits en avril 2019
Réponse de Steve Cane le 22 avr. 2019
Thank you very much for having taken the time to share this lovely review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London. Should you ever require any assistance at all with the making of future reservations, I remain entirely at your disposal.
Kind Regards,
Steve Cane
8/10 Bien
Marie-Claude
18 avr. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Marie-Claude
Séjour de 2 nuits en avril 2019
Réponse de Steve Cane le 19 avr. 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London.
Kind Regards,
Steve Cane
General Manager
8/10 Bien
Voyageur vérifié
2 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en mars 2019
Réponse de Steve Cane le 2 avr. 2019
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Amba Hotel Marble Arch the next time your travels take you to London.
Kind Regards,
Steve Cane
General Manager
6/10 Satisfaisant
Steve
Voyage en couple
27 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en mai 2024
8/10 Bien
Delroy
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Delroy
Séjour de 2 nuits en mai 2024
8/10 Bien
Michele, Oakvlle
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements
Michele
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 27 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill General Manager
10/10 Excellent
Isabel
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabel
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 26 mai 2024
Dear Isabel, Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
6/10 Satisfaisant
Catherine
Voyage en famille
24 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Catherine
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 24 mai 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony Hill, General Manager
8/10 Bien
Tove
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tove
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill, General Manager le 22 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,
10/10 Excellent
Rene
Voyage en famille
22 mai 2024
Rene
Séjour de 3 nuits en mai 2024
Réponse de Tony Hill, General Manager le 22 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
10/10 Excellent
Ying
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ying
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill, General Manager le 21 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
8/10 Bien
Cherry
21 mai 2024
Les points forts : Propreté et personnel et service
Cherry
Réponse de Onur Can Reception Manager le 22 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,
8/10 Bien
Ronald
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ronald
Séjour de 3 nuits en mai 2024
Réponse de Tony Hill, General Manager le 21 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
10/10 Excellent
Heather
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 3 nuits en avril 2024
Réponse de ony Hill, General Manager le 20 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
8/10 Bien
Michael, Charlottesville
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en mai 2024
Réponse de ony Hill, General Manager le 20 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill, General Manager
8/10 Bien
Michael Leonhard
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements
Michael Leonhard
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill le 20 mai 2024
Dear Michael Leonhard, Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill,General Manager
10/10 Excellent
Monica J
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica J
Séjour de 8 nuits en mai 2024
Réponse de Tony Hill le 19 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,
8/10 Bien
Harold
Voyage en couple
14 mai 2024
Les points forts : Propreté et personnel et service
Harold
Séjour de 3 nuits en mai 2024
Réponse de Tony Hill le 14 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill
6/10 Satisfaisant
Tonya
Voyage en groupe
13 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tonya
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill le 14 mai 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager
8/10 Bien
Michael
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 6 nuits en mai 2024
Réponse de Tony Hill le 14 mai 2024
Thank you for taking the time to share your feedback regarding your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and I was deeply disappointed to learn it was not the case on this occasion. Please accept my deepest apologies for the issues you experienced and we are currently upgrading our lifts and that's why only 2 our of 4 lifts were available. I do hope you will give us another chance to show you the true spirit of hospitality we always aspire to deliver. Please do not hesitate to contact me directly. Kind regards, Tony HillGeneral Manager
8/10 Bien
Leanne
Voyage en famille avec de jeunes enfants, Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements
Leanne
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 13 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, Tony Hill
10/10 Excellent
Kim
11 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Kim
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 13 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards, tony Hill
6/10 Satisfaisant
Bilal
Voyage en famille, Voyage d’affaires
11 mai 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Bilal
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill le 11 mai 2024
Thank you for leaving a review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay.I will address your issue with the team and assure you that poor service is not typical of Thistle London Marble Arch. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London.Yours sincerelytony hill
10/10 Excellent
Vivian
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vivian
Séjour de 4 nuits en mai 2024
Réponse de Tony Hill le 11 mai 2024
Thank you so much for your feedback regarding your recent stay with us at Thistle London Marble Arch.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.Kind RegardsTony HillGeneral Manager
10/10 Excellent
David
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Reception Manager le 10 mai 2024
Dear DavidThank you for having taken the time to complete a review following your recent stay with us. We hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,
10/10 Excellent
Bruce
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 2 nuits en mai 2024
Réponse de Tony Hill le 13 mai 2024
Thank you so much for taking the time to share this wonderful reviewing following your recent reservation at Thistle Marble Arch. Our team constantly strives to provide excellent customer service and create memorable moments, and I am delighted to learn you loved your stay with us. I hope to have the pleasure of welcoming you back for another fantastic experience. Kind regards,
2/10 Horrible
Shahbaz
9 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Shahbaz
Séjour de 1 nuit en mai 2024
Réponse de Kind regards, Tony Hill General Manager le 9 mai 2024
Dear Mohammed, Thank you for the review, we really do appreciate our guests taking the time to share their experiences with us. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. We are currently refurbishing two out of our four lifts, and we understand this has caused you great inconvenience; however, we hope that this will improve our guest experience once the works are completed.
10/10 Excellent
Mary
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 7 nuits en mai 2024
Réponse de Tony Hill General Manager le 8 mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards,
8/10 Bien
Karen
Voyage en famille avec de jeunes enfants, Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mai 2024
Réponse de Tony Hill le 7 mai 2024
Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at Thistle Marble Arch Hotel the next time your travels take you to London. Kind Regards, Tony Hill General Manager
8/10 Bien
Rebecca
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en avril 2024
Réponse de Tony Hill, General Manager le 6 mai 2024
Dear Rebecca, On behalf of the entire team here at Thistle Marble Arch Hotel, thank you so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that the quality of the service provided contributed positively to an enjoyable stay and hope to have the pleasure of welcoming you back here the next time your travels take you to London. Should you ever require any assistance with making future reservations, I remain entirely at your disposal. Kind Regards,