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Avis sur The Pillar Hotel

4 out of 5
The Pillar Hotel
19 Brent Street, London, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 83 avis sur 151." "
Note des voyageurs de 8 (Bien), d’après 41 avis sur 151." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 151." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 151." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 151." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Roberto

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Bien que le personnel sot a peu près aimable, le service est quasi inexistant
Séjour de 3 nuits en décembre 2018

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 18 janv. 2024
Dear Mr Harris,Thank you for your another visit and review.It is a great pleasure for us to host you and we are looking forward to your next arrival.Kind regards

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 26 déc. 2023
Dear Mr Beasley,Thank you for choosing The Pillar Hotel once again. Your satisfaction means a lot to us. We are looking forward to your next stay.Kind regards

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 26 déc. 2023
Dear Mr Beasley,Thank you for choosing The Pillar Hotel once again. Your satisfaction means a lot to us. We are looking forward to your next stay.Kind regards

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Front Office Manager le 5 déc. 2023
Dear Sara,Thank you for reviewing The Pillar Hotel. It is a great feeling for us to know that you enjoyed your stay and gave it the highest possible mark. We are hoping to see you again, soon.Kind regards

10/10 Excellent

Sara

Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 4 déc. 2023
Dear Sara,Thank you for your kind review after your stay at The Pillar Hotel. It is a great news for us to learn that you enjoyed your stay. We are hoping to see you again, soon.Kind regards

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 6 nov. 2023
Dear Mr Beasly,Thank you for taking your time to review The Pillar Hotel London. It's a great news for us to learn that you enjoyed your stay thoroughly. We are looking forward to your next visit.Kind regards

10/10 Excellent

Joel

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a lovely stay. Clean and nice and convenient location. Would definitely stay again.
Séjour de 2 nuits en octobre 2023
Réponse de Front Office Manager le 6 nov. 2023
Dear Mr Moskowitz,Thank you for visiting and reviewing The Pillar Hotel London. We are glad to learn that you had a great stay overall and highlighted our housekeeping department. We are looking forward to hosting you again in the future.Kind regards

8/10 Bien

Glenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 30 oct. 2023
Dear Glenda,Thank you for your kind review following your stay. We are looking forward to welcoming you back at The Pillar. Kind regards

10/10 Excellent

Isaac

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Front Office Manager le 30 oct. 2023
Dear Mr Shmulewitz,Thank you for your recent visit and a very generous feedback. We are looking forward to hosting you again.Kind regards

10/10 Excellent

Isaac

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de Front Office Manager le 25 oct. 2023
Dear Mr Shmulewitz,Thank you for your recent visit and a very generous feedback. We are looking forward to hosting you again.Kind regards

8/10 Bien

Frederick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Front Office Manager le 23 oct. 2023
Dear Frederick,Thank you for your recent stay at The Pillar Hotel. We are pleased to learn that your stay was pleasant. Our team is looking forward to welcoming you back anytime!Kind regards

10/10 Excellent

Aaron

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 13 oct. 2023
Dear Mr Lieberman,Thank you for your recent stay and for leaving us a review. We are glad to hear that you enjoyed your stay and looking forward to hosting you again. Kind regards

8/10 Bien

Leah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really quaint and nice. Friendly service. Nice lounge and tea room.
Séjour de 1 nuit en septembre 2023
Réponse de Front Office Manager le 15 sept. 2023
Dear Leah,Thank you for staying with us and leaving a nice review. Positive feedback is what motivates our team the most. We are looking forward to hosting you again!Kind regards

10/10 Excellent

Kristjon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked everything
Séjour de 1 nuit en septembre 2023
Réponse de Front Office Manager le 19 sept. 2023
Dear Kristjon,Thank you for staying at The Pillar Hotel London. We are pleased to hear that you enjoyed the whole experience. Hopefully we will see you again in the near future.Kind regards

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent hotel kosher breakfast
Séjour de 2 nuits en septembre 2023
Réponse de Front Office Manager le 11 sept. 2023
Dear Guest,Thank you for staying at The Pillar Hotel London.We are glad to learn about your satisfaction and looking forward to your next visit.Kind regards

10/10 Excellent

Jason

Séjour de 1 nuit en août 2023
Réponse de Front Office Manager le 27 sept. 2023
Dear Jason,Thank you for choosing and reviewing The Pillar Hotel London. We are glad that you enjoyed your stay and looking forward to your next visit!Kind regards

10/10 Excellent

Michael, Los Angeles

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay. Nicest kosher hotel in London. Plenty of parking and easy access to public transportation. Just up the street are numerous eateries. Lots of kosher options in the area and synagogues. Kosher breakfast is not included with the Expedia rate and is 20 pounds PP daily.
Séjour de 5 nuits en août 2023
Réponse de Front Office Manager le 1 sept. 2023
Dear Michael,Thank you for your recent stay at The Pillar Hotel London. Hosting you was a pleasure for our whole team and we are looking forward to seeing you again!Kind regards

10/10 Excellent

Michael, Los Angeles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Pillar Hotel is by far the best kosher hotel in Northwest London. Located along several bus routes, traveling around is very easy. The Hendon Underground stop is a close ten minute walk. The hotel offers a kosher breakfast. This is not included when booking through Expedia. Breakfast is 20 pounds PP daily. Better to walk up the street one of the local kosher eateries. The hotel offers no other meals, not even Shabbat. They will set up a fridge for you as well as a hotplate and place settings, but you must provide your own food. Parking is plentiful, the property quiet and idyllic and the staff very helpful and friendly. An excellent stay overall.
Séjour de 1 nuit en août 2023
Réponse de Front Office Manager le 29 août 2023
Dear Michael,Hosting you was a great pleasure for all our team and we are flattered to receive such compliments. They give us motivation to improve our standards even further. We are looking forward to your next stay at The Pillar!Kind regards

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 6 nuits en août 2023
Réponse de Front Office Manager le 29 août 2023
Dear Guest,Thank you for your stay at The Pillar Hotel London. We are glad to learn about your overall satisfaction. If there are aspects which might have been better, please do not hesitate to send your detailed feedback via the Expedia messages.Kind regards

6/10 Satisfaisant

Nanette

Séjour de 3 nuits en août 2023
Réponse de Front Office Manager le 11 août 2023
Dear Nanette, Thank you for your recent stay at The Pillar.We are glad to see to you were overall satisfied, but the mark '6' also indicates there is a certain room for improvement. We will appreciate if you could message us a detailed feedback via Expedia message centre.The Pillar Hotel is looking forward to hosting you again.Kind regards

8/10 Bien

Kevin

Séjour de 8 nuits en juin 2023
Réponse de Front Office Manager le 10 août 2023
Dear Kevin,Thank you for staying at The Pillar and leaving that review. We are delighted to hear that you enjoyed your stay and will strive to improve our services even further.Kind regards

10/10 Excellent

Arlene

Séjour de 5 nuits en juin 2023
Réponse de Front Office Manager le 10 août 2023
Dear Arlene,Thank you for staying at The Pillar Hotel. We are delighted to understand that you enjoyed your stay thoroughly. The Pillar Hotel is looking forward to hosting you again.Kind regards

10/10 Excellent

Arlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juin 2023
Réponse de Front Office Manager le 11 août 2023
Dear Arlene,Thank you for staying at The Pillar Hotel. We are delighted to understand that you enjoyed your stay thoroughly. The Pillar Hotel is looking forward to hosting you again.Kind regards

6/10 Satisfaisant

Pamela

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was not aware that it was a kosher hotel which meant that I could not have a barrista coffee on Saturday. I did not feel a cold breakfast was worth £20. On my second day I went into Hendon to get a hot meal and proper coffee
Séjour de 1 nuit en juin 2023
Réponse de Front Office Manager le 11 août 2023
Dear Pamela,Thank for staying at The Pillar and leaving that review.Our hotel is kosher friendly, but Guests from all over the world are welcome to visit and we are receiving an excellent feedback from them regularly.The breakfast at The Pillar offers a rich selection of buffet items with Kosher deli positions amongst them, as well as artisan pastries and fresh juices. We are sorry that despite all positives, we were not able to make you fully satisfied from your stay. The Pillar Hotel is hopeful to see you again in the near future and our staff will do their best to improve the ultimate rank.Kind regards

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful haven in North London
Beautiful quiet haven. We spent some time in the courtyard, the beautiful weather was perfect for it. The staff were extremely friendly and accommodated an early check in as we were tired from travelling and arrived early in the morning. This was really appreciated. It is within 30 minutes of Luton airport and 20 minutes to Ally Pally and 5 minutes walk to the Underground so ideal for a short stay. There were plenty of bars and food places within a 10-15 minute walk. It is located withinin a beautiful area of London. Would highly recommend for a quiet few days away.
Séjour de 1 nuit en juin 2023
Réponse de Front Office Manager le 10 août 2023
Dear Sandra,Thank you for your stay at The Pillar Hotel.Our Team is always giving their best and it is a great feeling to read such a review afterwards.The Pillar Hotel is indeed a greatly located place with excellent facilities and links and we are happy to hear that our Guests have similar impressions.We would love to have an opportunity of hosting you again.Kind regards

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed at the Pillar for 1 week. Great experience.
Séjour de 7 nuits en mai 2023
Réponse de Front Office Manager le 11 août 2023
Dear Adam,Thank you staying at The Pillar and leaving the review.Hosting you was a pleasure for us and we are looking forward to welcoming you again!Kind regards

10/10 Excellent

Michael

Séjour de 2 nuits en avril 2023

10/10 Excellent

MENACHEM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice stay
Séjour de 2 nuits en mars 2023

10/10 Excellent

malkah

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was very unique as the building was built around 1893 so the courtyard and the outside and certain structures held that beauty, while the rooms were clearly updated with modern bathrooms and beds and flooring. The beds and pillows were extremely comfortable. We had a fridge in our room too. We would definitely stay here again!
Séjour de 2 nuits en mars 2023

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2023

8/10 Bien

Oren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2022

10/10 Excellent

Kenneth

10/10 Excellent

Shoshana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent hotel
Decent hotel. Depends what you're looking for. In a very residential area. Not a lot of activity in the area. A very good location if it is important to be near kosher facilities and synagogues. If you into touring in London - a bit out of the way. Rooms are somewhat spartan. A beautiful building and very nice grounds.
Séjour de 4 nuits en septembre 2022
Réponse de Front Office Manager le 11 août 2023
Dear Michael,Thank you for staying with us and sharing your feedback.We are delighted to see you highlighting our peaceful atmosphere and great location with links to the Jewish Community landmarks. We are looking forward to seeing you again at The Pillar!Kind regards

10/10 Excellent

Ali

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place , very good memory . Staff great.
Very impress with the hotel , cleanness , service and location.
Séjour de 2 nuits en juillet 2022
Réponse de Front Office Manager le 11 août 2023
Dear Ali,We are grateful for your stay and such a favourable review. Our Reception and Front Desk teams are always ensuring maximum standard and comfort is provided to every Guest. Top mark reviews are motivating us to continuous improvements.We would be honoured to host you again at The Pillar in the near future!Kind regards

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Beautiful hotel, uncomfortable with other patrons
This is a beautiful hotel and the rooms are wonderful and comfy. The staff are top notch as well. The reason for the lower rating is perhaps something the hotel may not have much control over, but that is very noticeable. I love going learning about different cultures in my travels. It is clear that this hotel is also connected to a Jewish community organization which I think is wonderful. I just wish that the other patrons helped us feel more welcomed. At breakfast, my wife and I were often stared at by other patrons or looked down upon.
Séjour de 2 nuits en juillet 2022
Réponse de Front Office Manager le 11 août 2023
Dear Guest,Thank you for staying at The Pillar Hotel.We are delighted to see that you enjoyed our facilities and interaction with the staff. At the same, we are extremely sorry to hear that there was a reason which has eventually disfigured your stay and led to a lower review score. Please rest assured that everyone is more than welcome to stay at The Pillar Hotel, regardless his national or religious allegiance.We are hoping to see you again at The Pillar anytime soon!Kind regards

10/10 Excellent

Mark

Séjour de 1 nuit en juillet 2022

8/10 Bien

Louise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel with character
Lovely hotel in a central location. Very nice garden to relax in.
Séjour de 1 nuit en juin 2022

8/10 Bien

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mai 2022

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022

10/10 Excellent

JEFFREY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a very nice hotel in Hendon. The rooms are very nicely done with comfortable beds, very nice bathrooms, and good climate control. There is a nice kosher breakfast served daily in the lounge. The staff are helpful and polite.
Séjour de 10 nuits en avril 2022

8/10 Bien

S

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022

8/10 Bien

Ilana

Voyage en couple
Les points faibles : Équipements
Very clean updated and comfortable room Convenient location for our kosher needs pleasant staff
Séjour de 3 nuits en mars 2022

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2021

4/10 Médiocre

ramin

Voyage d’affaires
Overestimated
They call it 4 stars hotel but looks like they are charging only like a 4 stars Understaffed and tiny rooms
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Ivan

Séjour de 7 nuits en octobre 2021

4/10 Médiocre

David

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff very helpful and had all the amenities i needed
Séjour de 2 nuits en juillet 2021