Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,4/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
31 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Meski le 1 avr. 2024
Dear Tania,Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was a smash hit! We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards,Guest Services The Cumberland
8/10 Bien
samy
8 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
samy
Séjour de 4 nuits en mars 2024
Réponse de Meski le 11 mars 2024
Dear Samy,Thank you for taking the time to rate your visit. We are delighted that your stay was a smash hit! We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Julie
Voyage en groupe
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 3 nuits en février 2024
Réponse de Guest Services le 25 févr. 2024
Dear Julie,Thank you for taking the time to share your recent experience with us at The Cumberland and for awarding us a rave review! We are truly delighted to hear that your stay exceeded your expectations and met your definition of perfect.If you have any specific aspects of your stay that you found particularly enjoyable, we would welcome hearing more about them. It is always valuable to understand what resonates with our guests.We sincerely hope to have the opportunity to welcome you back to our hotel in the future and create another perfect stay for you.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Mathieu
Voyage en groupe
30 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tip Top
Mathieu
Séjour de 2 nuits en novembre 2023
Réponse de Guest Services le 9 déc. 2023
Dear Mathieu,It's fantastic to hear you had a tip-top experience here at The Cumberland Hotel! Thanks for sharing your positive vibes. If you ever decide to rock on back to London, we'll be ready to deliver an encore of another amazing stay!Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
christophe
Voyage en couple
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christophe
Séjour de 2 nuits en octobre 2023
Réponse de Meski le 29 oct. 2023
Dear christophe,Thank you for our feedback and for choosing The Cumberland Hotel. From our welcoming staff, clean accommodations, Central location,and a lively atmosphere, we are a great choice whether you are travelling for business or pleasure. Our crew join us in inviting you back for more fun on your next trip to London. Until next time stay safe!Kind regards,Guest Services ExecutiveThe Cumberland Hotel
6/10 Satisfaisant
Fabio, Milano
26 mai 2024
Fabio
Séjour de 3 nuits en mai 2024
10/10 Excellent
Ricardo
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Andrew
Voyage en couple
24 mai 2024
Les points forts : Propreté et personnel et service
Andrew
Séjour de 2 nuits en mai 2024
10/10 Excellent
Mohamad
Voyage en groupe, Voyage d’affaires
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohamad
Séjour de 3 nuits en avril 2024
8/10 Bien
ALESSIA
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ALESSIA
Séjour de 3 nuits en mai 2024
Réponse de Meski le 23 mai 2024
Dear Alessia,Thank you for taking the time to share your positive feedback about your recent stay at The Cumberland! We are thrilled to hear that you enjoyed your stay from start to finish. We take great pride in our staff's excellent service, so it's especially rewarding to know they made a positive impression on you.The Cumberland's location in Marylebone offers easy access to all that London has to offer, and we strive to provide a comfortable and welcoming environment for all our guests. We're delighted you experienced this during your visit.We sincerely hope to welcome you back to The Cumberland on your next trip to London. There's always something new to discover in our vibrant city! Safe travels until we meet again.Kind regards,Guest ServicesThe Cumberland
6/10 Satisfaisant
Geir, AUKRA
Voyage en couple
20 mai 2024
Geir
Séjour de 4 nuits en mai 2024
Réponse de Guest Services le 21 mai 2024
Dear Geir,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We apologize for the issues you encountered with the breakfast room ambiance and the quality of the coffee. Your comments are important to us, and we will address them with our team to make necessary improvements.Regarding the smell of sewage in the reception, we are actively investigating and addressing this issue to ensure a pleasant environment for all our guests.We appreciate your honest feedback and hope to have the opportunity to exceed your expectations on a future visit.Best regards,Guest Services,The Cumberland
10/10 Excellent
Carl
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carl
Séjour de 3 nuits en mai 2024
8/10 Bien
Adam
Voyage d’affaires
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 21 mai 2024
Dear Adam,Thank you for your positive feedback! We're glad to hear that you enjoyed our central location, cleanliness, and friendly service. We appreciate your kind words and hope to welcome you back again soon!
8/10 Bien
Colleen
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colleen
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 21 mai 2024
Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was overall a hit! If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards, Guest Services The Cumberland
8/10 Bien
Rahal
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rahal
Séjour de 5 nuits en avril 2024
Réponse de Guest Services le 16 mai 2024
Dear Rahal, Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was overall a hit! If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards, Guest Services The Cumberland
6/10 Satisfaisant
Carmelo Antonino
13 mai 2024
Carmelo Antonino
Séjour de 6 nuits en avril 2024
Réponse de Guest Services le 14 mai 2024
Dear Carmelo,Thank you for your rating of your recent stay with us at The Cumberland. We're glad it was a good time overall, but we would love it if you reached out and let us know which areas we could improve on. We are always striving to give all our guests a smash hit!Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
falah
Voyage en famille avec de jeunes enfants, Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
falah
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 14 mai 2024
Dear Falah,Thanks for the positive feedback. We're glad you had a good time and we hope to welcome you back in the near future for another rockin' stay!Kind regards,Guest ServicesThe Cumberland
6/10 Satisfaisant
KEVIN
11 mai 2024
Les points forts : Propreté et personnel et service
KEVIN
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 14 mai 2024
Dear Kevin,Thanks for taking the time to leave a review. Whilst we're glad that you had a great time over all, we're sad to see it wasn't the smash hit that we love to give all our guests. If you wouldn't mind reaching out, we'd love to see what areas need a tune up.We hope to welcoming you back soon for a stay that goes up to 11!Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Dominic
Voyage d’affaires
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dominic
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 12 mai 2024
Dear Dominic,Thank you for your feedback. We apologize for any inconvenience you experienced with our communication methods. We'll review our procedures to ensure a more efficient response to text messages in the future. If you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your experience.Kind regards,Guest Services,The Cumberland
10/10 Excellent
Sascha
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sascha
Séjour de 4 nuits en mai 2024
Réponse de Meski le 9 mai 2024
Dear Sacha,Thank you for taking the time to rate your recent stay. We pride ourselves on having great staff service, and are happy to hear that you enjoyed your stay from start to finish. We look forward to welcome you back to our property next time you are in our city!Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Tarek
6 mai 2024
Tarek
Séjour de 1 nuit en mai 2024
Réponse de Meski le 7 mai 2024
Dear Tareak,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Alexander, San Diego
5 mai 2024
Alexander
Séjour de 5 nuits en avril 2024
10/10 Excellent
Sneha
5 mai 2024
Sneha
Séjour de 3 nuits en mai 2024
8/10 Bien
Sebastian
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sebastian
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 5 mai 2024
Thank you for your feedback! We're glad you found our location close to the city center convenient. We hope to welcome you back again soon!
10/10 Excellent
Katherine
4 mai 2024
Les points forts : Propreté
Katherine
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 6 mai 2024
Thank you for your review!!
6/10 Satisfaisant
Donald Anthony Geoffrey
Voyage en couple
2 mai 2024
Donald Anthony Geoffrey
Séjour de 2 nuits en avril 2024
Réponse de Meski le 2 mai 2024
Dear Donald,Thank you for taking the time to share about your stay and for being our guest. We love that our prime location, comfy rooms and overall look and feel of the hotel met your expectations. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Tatjana
Voyage en famille
1 mai 2024
Les points forts : Propreté
Tatjana
Séjour de 1 nuit en avril 2024
Réponse de Meski le 1 mai 2024
Dear Tatjana,Thank you for taking the time to share your feedback following your recent stay here at The Cumberland Hotel. We are thrilled you enjoyed your overall stay. Your comment regarding the extra bed has been shared with the head of department in order to avoid similar occurrences in the future.Kind regards,Guest ServicesThe Cumberland
8/10 Bien
john
Voyage en groupe, Voyage d’affaires
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
john
Séjour de 1 nuit en avril 2024
Réponse de Meski le 30 avr. 2024
Dear John,Thank you for leaving feedback on your recent stay at The Cumberland Hotel. We appreciate both the positive and negative comments, as they help us identify areas where we excelled and areas where we can improve to ensure all our guests receive a superstar experience.We are thrilled you enjoyed our lovely clean specious room and delicious food.We are sorry you were let down by the service at SOUND bar. Please rest assured your comments have been shared directly the head of department for further investigation. Again we would like to thank you for bringing this to our attention; retraining will be issued where necessary. We hope to have the opportunity to welcome you back where we can showcase the high level of customer service you deserve.Kind regards,Guest ServicesThe Cumberland
8/10 Bien
michaleen, Plymouth
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michaleen
Séjour de 3 nuits en avril 2024
Réponse de Meski le 30 avr. 2024
Dear Michaleen,Thank you for your feedback. We are thrilled you found our hard working team incredibly friendly & helpful. We are however sorry to hear that your room was not serviced by housekeeping, we wish to extend our most sincere apologies for this oversight and for any inconvenience caused. Please rest assured this has been flagged with our housekeeping's head of department to ensure issues such as these aren't to be repeated. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride.Kind regards,Guest ServicesThe Cumberland
8/10 Bien
faisal, Doha
Voyage en famille, Voyage en couple
29 avr. 2024
Les points forts : Équipements
faisal
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 29 avr. 2024
Dear Faisal,We're thrilled to hear you enjoyed your stay with us at The Cumberland, especially our vibrant and lively lobby.A great lobby sets the stage for a fantastic stay, and we're glad ours struck the right chord with you! Whether it's a place to relax after exploring London or meet up with fellow adventurers, we strive to make it a comfortable and welcoming space.While we always aim for a perfect 10, we appreciate your honest feedback. Is there anything specific we can do to crank things up to an 11 for your next visit? Just let us know!We hope to see you again soon for another unforgettable encore! The Cumberland Hotel will be waiting with open arms.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Susan
29 avr. 2024
Susan
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 21 mai 2024
Dear Susan,Thank you for taking the time to rate your recent stay. We pride ourselves on having great staff service, and are happy to hear that you enjoyed your stay from start to finish. We look forward to welcome you back to our property next time you are in our city!Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Lara
Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lara
Séjour de 3 nuits en avril 2024
Réponse de Meski le 30 avr. 2024
Dear Lara,Thank you for sharing your feedback regarding your stay at the Cumberland Hotel in London.Our centralized location is ideal for all of your traveling needs, we're glad this worked out well for you. With a spirit to serve, we look forward to having you return to stay with us again in the future.Kind regards.Guest ServicesThe Cumberland
10/10 Excellent
Natalie
Voyage en groupe
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 24 avr. 2024
Dear Natalie,We're over the moon to hear you had a fantastic stay here at The Cumberland, and that you especially enjoyed our rockstar team - that's music to our ears!A big shout-out to our amazing crew - they work hard to make every guest feel welcome.Thanks again for rocking with us! We can't wait to welcome you back for another stay that's sure to be off the charts!Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Elizabeth
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 24 avr. 2024
Dear Elizabeth,We're thrilled you enjoyed your stay with us at The Cumberland, especially the delicious breakfast, comfortable beds, and large rooms - those are definitely all the ingredients for a relaxing and re-energizing stay!While a 4-star review is fantastic, we're always striving to hit those five-star highs. Is there anything we could have done to make your stay even more incredible?Perhaps next time you can join us for some nightly live music in our SOUND Cafe? We'd love to have the opportunity to make sure your next London adventure is a smash hit!Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Karen
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en avril 2024
Réponse de Meski le 23 avr. 2024
Dear Karen,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
michele
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michele
Séjour de 1 nuit en avril 2024
Réponse de Meski le 23 avr. 2024
Dear Michele,Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. We are truly thrilled you enjoyed your stay overall. Your constructive feedback regarding the operation of the light in your room has been shared with the head of department for future improvement. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride in.Kind regards,Guest ServicesThe Cumberland
8/10 Bien
mohammed
Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mohammed
Séjour de 5 nuits en avril 2024
Réponse de Guest Services le 21 avr. 2024
Dear Mohammed,Thanks for giving The Cumberland Hotel a 4-star review. We appreciate your honest feedback, especially about your recent stay.We're thrilled to hear you found the hotel clean - that's the perfect opening chord to a harmonious stay! However, it sounds like the room cleaning service didn't quite keep at the same level. We sincerely apologise for any shortcomings with housekeeping. We take cleanliness and guest comfort very seriously. To understand what went wrong, we'd love to hear some specifics about your experience. Just reach out to us at Guest Services if you have anything in particular to add.Our housekeeping team works hard to keep our 900+ rooms sparkling clean, from 9am to 5pm. However, in the future, if you wish your room to be cleaned at a specific time, just let any of our team know and we will do our best to accommodate you.We hope this doesn't deter you from staying with us again. We hope we get the opportunity to give you the superstar stay your deserve.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Petra
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Petra
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 21 avr. 2024
Dear Petra,We're thrilled to hear you had a fantastic stay with us at The Cumberland.A great location, friendly staff, and attentive service - that's the holy trinity of an amazing hotel experience, and it sounds like we hit all the high notes for you! We take pride in creating a comfortable and fun environment with a stellar team, so your kind words mean the world to us.We hope to see you again soon for another unforgettable encore! Whenever your travels bring you back to London, The Cumberland Hotel will be waiting with open arms.Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Juan
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 21 avr. 2024
Dear Juan,Thank you for taking the time to share your recent experience at The Cumberland Hotel. We appreciate your positive feedback regarding the overall quality of our facilities.At The Cumberland Hotel, we strive to provide exceptional service and amenities for all our guests. While we are delighted you found our facilities to be great, we are always seeking ways to improve. We would be grateful if you could elaborate on any specific aspects of the facilities you found particularly impressive. Your feedback is invaluable in helping us ensure we continue to meet and exceed guest expectations.Thank you again for choosing The Cumberland Hotel. We look forward to welcoming you back for another stay in the future.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Tina
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina
Séjour de 6 nuits en avril 2024
Réponse de Guest Services le 21 avr. 2024
Dear Tina,We're thrilled to hear you has a smash hit stay with us at The Cumberland. Who wouldn't love our central location - just steps away from Marble Arch Underground station? Sounds like you had the perfect front-row seat for exploring London! And a big shout-out to our incredible hotel crew - they're the true rockstars who make sure every guest feels welcome and has a fantastic stay.We take pride in offering a comfortable and fun experience in a prime location, and it sounds like you experienced it all! We appreciate you highly recommending us, it means the world to us!Whenever your travels bring you back to London, we hope The Cumberland Hotel will be your choice again.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Helene
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helene
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 21 avr. 2024
Dear Helene,Thank you for taking the time to review your recent stay at The Cumberland Hotel. We are delighted to receive a perfect rating and appreciate your feedback.We are pleased to hear that you enjoyed all aspects of your stay, with the exception of a brief delay upon arrival related to your reservation. We sincerely apologise for any inconvenience this may have caused, but are glad to hear it was solved swiftly.We take pride in providing a seamless experience for all our guests, and we are constantly working to improve our systems and processes. We appreciate your understanding regarding the initial challenge and your kind words about the resolution provided by our team.Thank you again for choosing The Cumberland Hotel. We look forward to welcoming you back for another smash hit stay in the future.Kind regards,Guest ServicesThe Cumberland
4/10 Médiocre
Regan
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Regan
Séjour de 2 nuits en avril 2024
Réponse de Meski le 16 avr. 2024
Dear Regan,Thank you so much for choosing The Cumberland Hotel as your accommodation London as well as for taking the time to rate your experience with us. However, please accept our sincere apology that we could not meet all your expectations during your visit. We will definitely share your rating with the concern department to improve in the future and provide our best service we take so much pride in.Kind regards,Guest Services The Cumberland
10/10 Excellent
Beatrice
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beatrice
Séjour de 4 nuits en mars 2024
Réponse de Meski le 16 avr. 2024
Dear Beatrice,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
TATSUYA, San Diego
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TATSUYA
Séjour de 4 nuits en avril 2024
Réponse de Meski le 16 avr. 2024
Dear Tatsuya,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Jazmine
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jazmine
Séjour de 7 nuits en mars 2024
Réponse de Meski le 12 avr. 2024
Dear Jazmine,Thank you for this amazing feedback we too are glad you chose us for your first ever visit in UK. We are delighted that you enjoyed our central location of the hotel near all the major highlights of London and received an outstanding service from all our team members.We would love to have you back for another memorable stay in the nearest future. See you soon! Kind regards, Guest Services The Cumberland
8/10 Bien
khaled
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
khaled
Séjour de 1 nuit en avril 2024
Réponse de Meski le 11 avr. 2024
Dear Khaled,Thank you for your feedback. It was a pleasure to show you all that the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression! Your review is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Thank you for giving us a go and we look forward to welcoming you back soon. Safe travels until then!Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Nada
Voyage en famille
11 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nada
Séjour de 5 nuits en avril 2024
Réponse de Meski le 11 avr. 2024
Dear Nadia,Thank you for taking the time to share your feedback. We are so lucky to be based at Marble Arch in this breath-taking building which is so rich in musical history! It really is a safe haven for all music lovers. A spotless room is a must, and a professional and helpful team is what keeps us rockin'.Breakfast is the main meal of the day our Chef will certainly be delighted to know that you enjoyed the different selections we have on offer.We're genuinely sorry to hear that our lifts didn't quite hit the mark. However, it's important to note that they are constantly balancing the speed of the lifts with other considerations, such as ensuring the security of our hotel and the safety of our guests. Thank you for your understanding.We're all about making our guests feel at home, even if it's just a pit-stop for some shut-eye. If you ever decide to grace us with another stay, we promise to make the experience a smoother ride. We hope to be welcoming you back soon!Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Henning
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Henning
Séjour de 4 nuits en avril 2024
Réponse de Meski le 11 avr. 2024
Dear Henning,Thank you for taking the time to share your detailed feedback. We love that our prime location, comfy rooms and overall look and feel of the hotel met your expectations.We regret to hear that the extra bed did not meet your expectation. We understand your observation about the hotel's busyness, and we continuously strive to strike the right balance to ensure a vibrant atmosphere without compromising guest comfort. We appreciate your insights, and we will carefully consider them as we work towards improvements.Our maintenance team will investigate the claim of the unpleasant smell. We are thoroughly overjoyed that you found the amenities to your liking and hope to welcome you back once again!Kind regards,Guest ServicesThe Cumberland
8/10 Bien
Tannaz, Bethesda
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tannaz
Séjour de 4 nuits en mars 2024
Réponse de Meski le 8 avr. 2024
Dear Tannaz,Thank you for taking the time to share your feedback. We are pleased in general you enjoyed your time with us. Our impressive contemporary lobby is a great feature, and yes when we are busy the lobby is a hub of activity.We hope this doesn't deter you from visiting us again in order to give us the chance to redeem ourselves in your eyes.Kind regards,Guest ServicesThe Cumberland
10/10 Excellent
Harbinder
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harbinder
Séjour de 1 nuit en avril 2024
Réponse de Meski le 9 avr. 2024
Dear Harbinder,Thank you for taking the time to rate your most recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland