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Avis sur The BoTree

5 out of 5
The BoTree
30 Marylebone Lane, Westminster, London, England

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 24 avis sur 28." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 28." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 28." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 28." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 28." "

9,6/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir hatten einen rundum perfekten Aufenthalt in diesem wunderschönen Hotel. Die Lage ist toll, viele schöne Gegenden kann man von Hotel aus zu Fuß erkunden. Das Interior ist geschmackvoll, die Einrichtung sehr wertig und es fehlt an nichts. Wir waren 1x im LAVO essen (tolle Pasta) und auch das Frühstück lässt keine Wünsche offen. Der Service war hervorragend, hier möchten wir ganz besonders Bianca danken. Alle Wünsche wurden nicht nur erfüllt, sondern übertroffen. Wir kommen sehr gerne wieder.
Séjour de 1 nuit en mai 2024
Réponse de Eva Mount, General Manager le 13 mai 2024
Dear PeterI am so happy that you enjoyed and shared so much about your stay with us at The BoTree. I hope you will be returning to London soon and we will have the pleasure once more.Many thanksEva

10/10 Excellent

Farida

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazingly well thought out rooms, great service.
Séjour de 2 nuits en mai 2024
Réponse de Eva Mount, General Manager le 7 mai 2024
Dear FaridaI am so pleased that the hotel's bedroom design was so appreciated by you. Thank you for taking the time to share this and I hope we may have the pleasure of welcoming you back again.Best wishesEva

10/10 Excellent

Khalid

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very very very good service Every thing was fantastic
Séjour de 4 nuits en avril 2024
Réponse de Eva Mount, General Manager le 22 avr. 2024
Dear KhalidWe are very very very happy to read that you enjoyed your experience with us at The BoTree. Thank you so much for sharing.Best wishes

10/10 Excellent

Karin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Eva Mount, General Manager le 16 avr. 2024
Hello KarinWe appreciate you sharing your 5 out of 5 review of The BoTree.We hope to welcome you back soon.Best wishes

10/10 Excellent

julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had a lovely stay while in London for work this week. The proximity to the tube was fantastic and it’s a great area for shopping, dining and exploring the city.
Séjour de 4 nuits en avril 2024
Réponse de Eva Mount, General Manager le 8 avr. 2024
Hello JulieWe are so grateful that you have taken the time to share on Expedia your experience of The BoTree.We are so lucky to have Bond Street Station and its fast connections across the city with the new Elizabeth line plus the Jubilee and Central lines. It also places us at the centre of the local 'villages' of London's Marylebone, Mayfair and Soho.I hope that you will be able to return to explore more of London from your The BoTree base very soon.Best wishesEva Mount, General Manager

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Eva Mount, General Manager le 8 avr. 2024
Thank you for your 5 out of 5 review Brandon.

10/10 Excellent

Itay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such great quality and service. 5 stars
Séjour de 5 nuits en mars 2024
Réponse de Eva Mount, General Manager le 27 mars 2024
Dear ItayThank you so much for taking the time to share about your experience at The BoTree. The team and I are delighted that you found the hotel to be so enjoyable. I do hope that we can welcome you back very soon.Best wishesEva

10/10 Excellent

mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location . Great beds
Séjour de 1 nuit en mars 2024
Réponse de Eva Mount, General Manager le 14 mars 2024
Dear MarkThank you so much for sharing your experience at The BoTree.I am delighted that you enjoyed the beds in particular, we have king beds or larger in all rooms and have Tencel bedding which is a great feeling duvet whilst also being a sustainable choice for the planet as it is made from eucalyptus so is part of our ethos.I hope we can welcome you back soon.Many thanks

10/10 Excellent

Anita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Eva Mount, General Manager le 11 mars 2024
Dear AnitaThank you so much for taking the time to share on Expedia your 5 out of 5 experience at The BoTree. I hope we can welcome you again soon.Best wishes

10/10 Excellent

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Eva Mount, General Manager le 7 févr. 2024
Dear RobertWe love that you enjoyed your experience at The BoTree so much!Thank you for sharing.Best wishes

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a wonderful stay at the BoTree . Very helpful staff attention to detail , great location . The restaurant was very good too . Would thoroughly recommend a stay here and hope to go back soon !
Séjour de 2 nuits en janvier 2024
Réponse de Eva le 30 janv. 2024
Dear Julie,Thank you for reviewing your stay. I am glad to hear that you enjoyed all the areas of the hotel and the hidden gems of Marylebone. I am looking forward to welcoming you back in the near future. Eva Mount General Manager

10/10 Excellent

Mukesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Eva Mount, General Manager le 20 déc. 2023
Dear MukeshThank you so much for your 10 out of 10 score, it's so appreacited.Best wishesEva

10/10 Excellent

Lubna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2023
Réponse de Eva Mount, General Manager le 20 déc. 2023
Hello LubnaThank you so much for taking the time to score your stay at The BoTree on Expedia. The team and I are delighted by your review.All the very best, Eva

6/10 Satisfaisant

Natasha

Voyage en famille
Les points faibles : Personnel et service
Unfortunately the service was a bit hit and miss. After we checked in and got taken to our floor we were then handed off to the what they call the "host" we took us to our room and showed us where things were. Not sure why (because we did not request it) but we were given an accessible room. Maybe they were fully booked that day but I feel you should reserve the accessible rooms for those that need it. I asked the host if breakfast was included in my rate but he wasn't sure and asked that I call to find this out. I understood the host was meant to know it all but for whatever reason mine did not. In the bathroom when I turned the tap on for whatever reason the water was coming out with a yellow tinge to it and I had to run it for a while before was clear. Upon check out you are hot with a compulsory service charge although at first it was explained as, if you liked the service than that's what it is for. But if the service isn't good, you still have to pay so that explanation didn't make sense. While the hotel decor is nice, I definitely think they still have a way to go on service from the doorman not greeting me to my host not being sure what was included in my room rate.
Séjour de 1 nuit en décembre 2023
Réponse de Eva Mount, General Manager le 20 déc. 2023
Dear NatashaThank you for taking the time to share your feedback about your stay. I am sorry that we didn't wow you this time and although we never want anyone to have a stay that is not 100% right, we certainly make sure that we learn from this. Our service charge is certainly discretionary and we have arranged for this to be refunded to you. If I can assist at all further, please do reach out. Many thanksEva

10/10 Excellent

Husain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent location, new facility and close to underground and shopping street.
Séjour de 3 nuits en novembre 2023
Réponse de Eva Mount, General Manager le 20 déc. 2023
Hello HusainI am delighted that our location at the meeting point of Marylebone, Mayfair and Soho was so great for your trip to London. We have such amazing branded shops as well as one off neighbourhood stores right on our doorstep, as well as the flagship stores such as Selfridges and John Lewis in a five minute stroll away.I hope you will be back - perhaps the festive sales can tempt you back?Many thanksEva