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Avis sur Radisson Blu New Providence Wharf Hotel, London

4 out of 5
Radisson Blu New Providence Wharf Hotel, London
5 Fairmont Avenue, Canary Wharf, London, England

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 698 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 218 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 51 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 19 avis sur 1004." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Abdessamad

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Abdessamad,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team

10/10 Excellent

Jessy, saint pol sur mer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bonne équipe. Personnel agréable. Quartier en travaux part conséquent le stationnement est très compliqué. L’hôtel a un bon restaurant et il y a un très bon restaurant italien à proximité.
Réponse de Guest Relation Team le 20 déc. 2022
Dear Jessy,Thank you for sharing your positive feedback with us! We're so glad you enjoyed your stay and found our team to be pleasant and helpful. We apologize for the inconvenience caused by the construction in the area. We're happy to recommend some great nearby restaurants - our own hotel restaurant is excellent, and we're especially fond of the Italian spot nearby. Thank you again for sharing your feedback - we hope you'll choose to stay with us again in the future!Kind RegardsGuest Relation Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de Guest Relation le 19 févr. 2020
Dear Guest, Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your score with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back very soon, when travel brings you back to the area. Kind regards, Katarina Vujcikova Guest Relations Manager

10/10 Excellent

Dorothée

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour à Londres inoubliable 👌
Hôtel très confortable le petit-déjeuner est parfait ainsi que le service.
Séjour de 6 nuits en décembre 2019
Réponse de k le 5 janv. 2020
Dear Dorothee, Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I hope that we can welcome you back very soon, when travel brings you back to the area. Kind regards, Katarina Vujcikova Guest Relations Manager

10/10 Excellent

Shervin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
happy customer
Excellent service, great location for business travellers. Rooms were clean and well arranged.
Séjour de 2 nuits en juillet 2019
Réponse de Jonathan Nassor Guest Relations le 11 juil. 2019
Dear Shervin, Thank you for taking the time to leave your feedback of your recent stay at The Radisson Blu Edwardian New Providence Wharf Hotel. I am delighted that you enjoyed so many aspects of your stay with us, the location, breakfast and the rooms. We do hope to welcome you back to stay with us when you next travel to London.Thank you once again. Warm regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quite good hotel
Séjour de 1 nuit en juin 2019
Réponse de Jonathan Nassor Guest Relations le 13 juin 2019
Good morning, Thank you for taking the time to leave your feedback of your recent stay at The Radisson Blu Edwardian New Providence Wharf Hotel. I am delighted that you enjoyed so many aspects of your stay with us. We hope to welcome you back soon. Warm regards

10/10 Excellent

Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable et reposant.
Prise en charge personnalisée. Confort et petits déjeuners extra pour visiter Londres.
Séjour de 3 nuits en avril 2019
Réponse de k le 22 avr. 2019
Dear Corrine, Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. I truly hope that we can welcome you back soon when travel brings you back to the area. Kind regards, Katarina Vujcikova Guest Service Team Leader

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hôtel très accueillant Beauté des lieux Emplacement idéal pour se rendre à l’ Arena O2 Merci pour le surclassement
Séjour de 1 nuit en octobre 2018
Réponse de Michaela S le 29 oct. 2018
Dear Guest, Thank you very much for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London for a concert. On behalf of whole team, we hope that we can welcome you back very soon when travel brings you back to the area. Kind regards, Guest Relations Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
La gentillesse et l’ accueil du personnel Le surclassement La beauté des lieux La propreté et la perfection Le goûter L’ emplacement La vue Merci
Séjour de 3 nuits en octobre 2018
Réponse de Michaela S le 29 oct. 2018
Dear Guest, Thank you very much for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London. On behalf of whole team, we hope that we can welcome you back very soon when travel brings you back to the area. Kind regards, Guest Relations Team

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Bon accueil mais dommage mauvaise vue
Bien mais personne ne comprend le français donc pas facile la communication
Séjour de 10 nuits en août 2018
Réponse de Adam L le 19 août 2018
Dear Guest, Thank you for staying with us at the Radisson Blu Edwardian New Providence wharf. I am glad to see you enjoyed your stay, however I would like to apologise you did not enjoy the view from your room. Unfortunately due to our building layout, only a certain number of rooms can accommodate a view. As such, to avoid disappointment I would highly recommend our King Deluxe River View rooms. I hope we can welcome you back soon. Kind Regards Adam Lambert Guest Relations Manager Cher client, Merci d'avoir resté chez nous au Radisson Blu Edwardian New Providence Wharf. Je suis heureux de voir que vous avez apprécié votre séjour, mais je voudrais m'excuser, vous n'avez pas apprécié la vue de votre chambre. Malheureusement, en raison de la configuration de notre bâtiment, seul un certain nombre de chambres peut accueillir une vue. En tant que tel, pour éviter toute déception, je recommande vivement nos chambres King Deluxe River View. J'espère que nous pourrons vous accueillir bientôt. Sincères amitiés Adam Lambert Responsable des relations clients

10/10 Excellent

Jemma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 18 avr. 2024
Dear Jemma,Thank you for the perfect score you've given us. We're delighted to know that you had a five-star experience at the Radisson Blu NPW Hotel, London. It’s always heartening to receive such positive feedback, and we are committed to maintaining this level of service to all our guests.Your rating motivates us to continue providing exceptional service and a luxurious experience. We truly appreciate your support and hope to welcome you back soon for another memorable stay.Warm regards,

10/10 Excellent

donna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could not fault our weekend away . From the moment we arrived, staff were so welcoming. Beautiful, spotless hotel. Staff lovely and friendly and rooms very spacious and comfy. Breakfast was amazing and staff could not do enough for you. Even at checkout. Lovely reception staff always smiling and accomodating.
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 15 avr. 2024
Dear Donna,Thank you so much for taking the time to share your delightful experience at Radisson Blu Edwardian NPW Hotel. We are thrilled to know that from the moment you arrived until your departure, our team managed to make your stay enjoyable.We take great pride in our immaculate facilities and spacious rooms designed to provide a luxurious experience for our guests. Your kind words about the comfort of our rooms are very much appreciated.Your comments about our reception staff's friendliness, accommodating nature and ever-present smiles truly encapsulate the dedication and commitment we have towards ensuring our guests feel welcomed and valued.Once again, thank you for choosing our hotel for your weekend getaway. We look forward to the opportunity of welcoming you back in the future.Warm regards,Guest Relations Team

10/10 Excellent

Rasidat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Rasidat,We appreciate your feedback and glad you enjoy your stay with us. We hope to see you again in the near future.Warm Regards,

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 18 avr. 2024
Dear ,Thank you for leaving a 5-star rating following your stay at Radisson Blu NPW Hotel, London. We are delighted to see this rating and trust that it indicates that you had an enjoyable experience with us. Our team is dedicated to providing you with an exceptional service and luxurious experience, and your rating suggests that we are succeeding in our commitment. We look forward to the opportunity of welcoming you back to our hotel in the future.Warm regards,

10/10 Excellent

GiIllian

Voyage d’affaires
All good.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Gilliam,It's delightful to know that your stay at the Radisson Blu Edwardian NPW Hotel, London was a pleasant one.We believe that the uniqueness of our location, combined with the modern European dining on our waterfront terrace and our bright, atmospheric restaurant, truly sets the atmosphere for a memorable experience. We hope these elements, among others, contributed to making your stay "all good".As we strive to provide excellent service and create an oasis of comfort for all our guests, we are always thrilled when these efforts are recognized. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards.

8/10 Bien

Charlotte

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Charlotte ,We are grateful for your rating of our Radisson Blu Edwardian NPW Hotel. It seems from the score of 4 out of 5 that your stay with us was largely satisfactory, which is rewarding to know.Our team always strives to provide top-notch service to our valued guests and it's inspiring to know that we have met your expectations to a considerable extent. However, we also understand that there might be some areas where we could improve upon.We highly value your insights as they help us identify those areas, and therefore, would truly appreciate it if you could share more about your experience with us. Your detailed feedback will aid us in our continuous pursuit of excellence in the hospitality industry.Your satisfaction is of utmost importance to us and we are committed to making your future stays even more enjoyable. We look forward to welcoming you back to Radisson Blu Edwardian NPW Hotel, London.Warm regards,

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just overnight stay, I arrived late with no problems. Complimentary breakfast with views across Thames. As flying from LCY had planned to use DLR but it was closed for engineering, but hotel staff v hepful advising other modality.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear James,We appreciate your kind words about your recent overnight stay at Radisson Blu Edwardian NPW Hotel. It is delightful to hear that your late arrival was smoothly accommodated and that you enjoyed our complimentary breakfast with the stunning views across the Thames.We understand that travelling can sometimes be unpredictable with unexpected changes such as the DLR closure you mentioned. Our staff is committed to offering alternative solutions and guidance in such instances to ensure a seamless journey. It's gratifying to know that their advice was helpful to you.Our hotel's location indeed provides the added advantage of proximity to key points of interest such as the O2 Arena, the ExCel Exhibition Centre, and London City Airport. Additionally, our serene riverside location by Canary Wharf makes for a tranquil escape amidst the bustling city.Your positive feedback encourages us to continue striving for excellence in service and hospitality. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards.

10/10 Excellent

Tanaka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect stay
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Tanaka ,Your words "Perfect stay" truly encapsulate the experience we aim to provide at the Radisson Blu Edwardian NPW Hotel, London. It brings us immense pleasure to know that your stay was up to your expectations.Our team is dedicated to ensuring that our guests have an exceptional experience from the moment of their arrival until their departure. It seems like we were able to achieve this during your stay.Your positive feedback serves as a great motivator for us to continue delivering excellent services and memorable experiences. We look forward to the opportunity of welcoming you back for another perfect stay in the near future.Warm regards

2/10 Horrible

Sophie

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service
Paid £75 CASH for parking at this hotel yet they’ve charged my card also for the amount. Can’t get hold of anyone to discuss this and emails are being ignored.
Séjour de 3 nuits en février 2024
Réponse de . le 3 avr. 2024
Dear Sophie,We're sorry to hear about the inconvenience you've experienced with the parking charge. It certainly isn't the experience we want for our guests, and your feedback is important to us. Please rest assured that we take matters like this very seriously. Our team is committed to ensuring that every detail of your stay meets the high standards we set for ourselves at the Radisson Blu NPW Hotel. We encourage you to contact us directly so we can address this issue promptly. We look forward to resolving this to your satisfaction.Warm regards,The Reception Team

10/10 Excellent

Idris, Farnworth, Bolton

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel and very clean with friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Idris, Your kind words about our hotel and staff are greatly appreciated. We are delighted to hear that you found our premises to be clean and our team to be friendly. It's always heartwarming to know our guests enjoy their stay with us.We hope to welcome you back to Radisson Blu Edwardian NPW Hotel soon for another delightful stay in London. Warm regards

8/10 Bien

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
-
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Mark,Your rating of our establishment, the Radisson Blu Edwardian NPW Hotel, is greatly valued. We are delighted to see that you have provided a rating of 4 out of 5, and we take this to mean that you had a generally satisfactory experience with us.Your feedback helps us to understand our performance from your perspective as a guest. While we are pleased to see that your experience was largely positive, we also recognize that there is always room for improvement. We are committed to enhancing all elements of the guest experience to achieve that perfect rating in the future.We look forward to welcoming you again at the Radisson Blu Edwardian NPW Hotel, London, where we hope to exceed your expectations and provide an even better stay.Warm regards.

10/10 Excellent

Tanefa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicky/Nicoletta was truly amazing with great customer service. One of the best hotel staff members I have met. I will definitely be returning back to this hotel. Everything was perfect!
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Team le 15 mars 2024
Dear Tanefa,It is rewarding to learn about your excellent experience during your stay at Radisson Blu Edwardian NPW Hotel, London. It's delightful to hear that Nicky/Nicoletta was able to provide you with exceptional customer service, making your stay with us even more memorable.Our staff members are indeed our greatest asset and your kind words will serve as a further source of inspiration for Nicky/Nicoletta and the rest of our team. They work tirelessly every day to ensure our guests have a wonderful and unforgettable experience.We are thrilled to hear that you are considering returning to our hotel. Upon your next visit, we would like to remind you of some additional amenities we provide for our esteemed guests. For those arriving by car, we provide parking and even have Electric Vehicle charging available. To make your stay more convenient, we also offer a complimentary shuttle service to Canary Wharf.We hope to have the pleasure of welcoming you back soon and strive to make your next stay as fulfilling and delightful as the last one.Warm regards.

10/10 Excellent

Uliana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent !
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 15 mars 2024
Dear Uliana , Your succinct review, "Excellent! It truly brightened our day. It is always a pleasure to know that you had a wonderful experience with our efforts at the Radisson Blu Edwardian NPW Hotel, London.Your satisfaction is a testament to our commitment to provide exceptional service. Our goal is to make each of our special guests and servers feel their needs for our strengths. Your positive feedback confirms that we are on the right track.We look forward to welcoming you on your next trip Your London. If there is anything else you would like to share about your stay, we would love to hear it.Warm regards.

10/10 Excellent

Jennelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service overall.
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Team le 12 mars 2024
Dear Jennelle,It's wonderful to hear that you found the service at Radisson Blu Edwardian NPW Hotel to be great. Our team always strives to provide a memorable experience to every one of our guests, and it seems like we were successful in our efforts during your visit.Your positive words are a testament to our continuous commitment to excellent service. We believe that service is an essential part of the hospitality experience and we are thrilled to know that we have met your expectations in this regard.We hope to have the opportunity to welcome you back to our hotel on your next visit to London.Warm regards.

10/10 Excellent

LaVonda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel. Nice lobby. Friendly staff. Only drawback- the bed was too firm
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 12 mars 2024
Dear LaVonda ,It's heartening to hear that you found our hotel pleasant and our lobby appealing. We're particularly delighted that our staff left a positive impression on you with their friendliness. At Radisson Blu Edwardian NPW Hotel, we pride ourselves in offering a warm and welcoming service to all our guests.However, we understand that comfort is subjective and we regret that our bed did not meet your personal comfort preferences. We strive to ensure that our guests have an ideal experience and your feedback is valuable in helping us achieve that goal.We hope that these services will add value to your next visit and we look forward to welcoming you back soon.Warm regards.

8/10 Bien

Graham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, lovely views over the Thames to the O2 arena. The breakfast didn't have a massive choice but it had all the essentials and what was on offer was very nice and really well cooked. The only thing for me which let it down was the pillows were too soft, the bed itself was lovely and comfy, but left with a bit of a sore neck due to lack of pillow support. The room was lovely and clean and the bathroom was spacious with a good quality shower in it. Next time I am going to the O2, will definitely consider using this hotel again.
Séjour de 1 nuit en mars 2024
Réponse de NPW le 7 mars 2024
Dear Graham,Your detailed review paints a vivid picture of your stay at the Radisson Blu Edwardian NPW Hotel. It pleases us to learn that you appreciated our prime location, offering lovely views over the Thames and the O2 arena. Our riverside hotel indeed provides a peaceful retreat within the bustling city, and we're glad you found it appealing.We're also thrilled to hear that you enjoyed our breakfast offering. We strive to provide a variety of options, ranging from fresh fruits and superfoods to hearty cooked options and delicious pastries, to ensure a delightful start to the day for our guests. Your words affirm that we're on the right track in this regard. However, we regret to hear that you found our pillows too soft and it caused discomfort during your stay. We understand how critical a good night's sleep is and assure you that we'll keep your feedback in mind when reviewing our amenities.It's heartening to know that you found the room and bathroom well-maintained, and the shower of good quality. We pride ourselves in maintaining high standards of cleanliness and comfort, and it's rewarding to see that reflected in your experience.Your willingness to consider a return visit to our hotel in the future is the highest compliment we could receive. We look forward to welcoming you back and providing you with an even more memorable experience, perhaps with a meal on our waterfront terrace or in our bright, atmospheric restaurant next time.Warm regards, The Reception Team

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de NPW le 7 mars 2024
Hello Samantha, Thank you for choosing us for your stay. Regards, The Reception Team

10/10 Excellent

Jody

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved every minute of it
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Team le 21 févr. 2024
Dear Jody ,It truly warms our hearts to hear that you enjoyed every moment of your stay with us at the Radisson Blu Edwardian NPW Hotel, London. Our goal is to provide a delightful and memorable experience for each of our guests. We take immense pride in our modern European dining options, along with the serene waterfront terrace and our bright, atmospheric restaurant. It's pleasing to know that these elements of our service contributed to making your stay enjoyable.We sincerely hope to have the opportunity to welcome you back in the future for another wonderful stay. Warm regards,

6/10 Satisfaisant

Hakim, Meerbusch

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muss leider mitteilen da ich etwas enttäuscht bin. Keine Einzellbett und die Zimmer waren sehr weit getrennt.. Frühstück na ja??
Séjour de 5 nuits en février 2024
Réponse de Niki le 18 févr. 2024
Lieber Hakim,Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns im Radisson Blu Edwardian NPW Hotel nicht Ihren Erwartungen entsprochen hat. Ihre Zufriedenheit ist uns sehr wichtig, und wir bedauern es, dass wir in diesem Fall nicht Ihren Vorstellungen gerecht werden konnten. Zu Ihren Anmerkungen bezüglich der Zimmer - wir bemühen uns immer, die besten Lösungen für unsere Gäste zu finden. Es tut uns leid, dass wir Ihre Bedürfnisse in Bezug auf die Zimmereinteilung nicht erfüllen konnten. Des Weiteren ist es bedauerlich zu hören, dass unser Frühstück nicht Ihren Geschmack getroffen hat. Das Frühstück ist eine wichtige Mahlzeit des Tages und wir streben danach, eine vielfältige Auswahl anzubieten, die all unseren Gästen gefällt.Wir hoffen, dass Sie uns trotz Ihrer Erfahrung eine weitere Chance geben, damit wir Ihnen den hervorragenden Service bieten können, für den das Radisson Blu Edwardian NPW Hotel bekannt ist.Herzliche GrüßeDas Rezeptionsteam

10/10 Excellent

Karl

Séjour de 2 nuits en février 2024
Réponse de . le 3 avr. 2024
Dear Karl,Thank you for the perfect rating and for choosing to stay at the Radisson Blu Edwardian New Providence Wharf. We're delighted to know that you had an exceptional experience with us. Our team is dedicated to providing the highest level of service and it's always wonderful to hear when we have achieved this. Your positive feedback serves as an encouragement to us to continue delivering the luxurious experience we aim for. We look forward to welcoming you back in the near future for another memorable stay with us.Warm regards,The Reception Team

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 3 nuits en janvier 2024
Réponse de M. le 6 févr. 2024
Dear RobertThank you very much for staying at the Radisson Blu New Providence Wharf. It was a great pleasure to have you with us. Based on your valuable feedback we will continue to improve our service bringing it above and beyond and create an unique experience. We are looking forward to welcoming you back soon and if is there anything we can do for you to make your next stay with us even more special, please do not hesitate to contact us directly. Best regards, NPW Team

8/10 Bien

Gaspare

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One thing that would make a big difference is if staff was able to answer more questions about places to go and places to eat. There was no real concierge service.
Séjour de 4 nuits en janvier 2024
Réponse de M. le 6 févr. 2024
Dear Gaspare,Firstly, let me express my gratitude for choosing Radisson Blu Edwardian NPW Hotel for your stay in London and for taking the time to share your experience with us. It is through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.Your suggestion regarding the provision of more detailed information about local attractions and dining options is duly noted. At Radisson Blu Edwardian NPW Hotel, we pride ourselves on delivering a high standard of customer service. This includes offering our guests comprehensive and accurate information about the surrounding area, to enhance their overall experience in London. We understand the importance of local knowledge when it comes to fully immersing oneself in the culture and experiences of a new city. Please rest assured, our team is committed to constantly improving their familiarity with the vibrant city of London so that they can better assist our guests in the future. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to the Radisson Blu Edwardian NPW Hotel, where we aim to make your next stay even more enjoyable.Warm regards.Guest Relations Team

10/10 Excellent

Melbelin

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 1 févr. 2024
Dear Melbein,Good dayThank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.Kindly regards,Guest Relations Team

10/10 Excellent

Richard

Séjour de 2 nuits en janvier 2024
Réponse de Maria le 1 févr. 2024
Dear Richard,Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.I look forward to hearing from you.Kindly Regards,Reception Team

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 25 janv. 2024
Dear Stephen,Thank you so much for your feedback.

10/10 Excellent

Penelope

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location with views of the O2, 10 min walk to the DLR. Comfortable and spacious room and professional helpful staff. Great buffet breakfast.
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 25 janv. 2024
Dear Penelope, We're delighted to hear that our hotel's location was advantageous for your visit and that you were able to appreciate the wonderful views of the O2 from our premises. It's heartening to know you found your room both comfortable and spacious, complemented by our professional and helpful staff. Moreover, we're glad you enjoyed our buffet breakfast. We strive to offer a variety of nutritious and delectable options to kick-start your day on a high note. Your positive feedback is greatly appreciated as it aids us in our ongoing efforts to provide excellent service to our valued guests. We look forward to warmly welcoming you back to Radisson Blu Edwardian NPW Hotel on your next visit to London.Warm regards.Reception Team

10/10 Excellent

Deniro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 25 janv. 2024
Dear Deniro,It brings us great joy to learn that you have rated your stay at Radisson Blu Edwardian NPW Hotel, London, with a full five-star rating. This is the utmost testament to the level of service and hospitality we strive to provide our valued guests.Your high rating signifies that we have met your expectations in delivering a memorable and pleasing experience, which is our primary objective. It is always our endeavor to make every guest's stay comfortable, enjoyable, and filled with warm hospitality.Your feedback serves as a great motivation for our dedicated team who work tirelessly to ensure our guests have a wonderful stay. We will certainly share your positive rating with them.We eagerly look forward to welcoming you back to our hotel on your next visit to London. Warm regards.Reception Team

10/10 Excellent

Charlotte

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So nice! Really impressed
Réponse de Maria le 25 janv. 2024
Dear Charlotte,Your kind words have truly brightened our day! It's delightful to read that you had such a positive experience at the Radisson Blu Edwardian NPW Hotel. It's wonderful that we were able to leave a lasting impression, and your satisfaction is indeed our greatest reward. We believe in the importance of quality service and a welcoming environment, and it is heartening to hear that this has been reflected in your visit.We look forward to having the opportunity to welcome you back in the future for another delightful experience in London. Warm regards.Reception Team

10/10 Excellent

Jodie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 11 janv. 2024
Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.

8/10 Bien

caroline

Séjour de 1 nuit en janvier 2024
Réponse de Maria le 11 janv. 2024
Dear Caroline,Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.Warm RegardsGuest Relations Team

10/10 Excellent

Panagiotis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Maria le 12 févr. 2024
Dear Panagiotis,What a delight it is to see your high rating for the Radisson Blu Edwardian NPW Hotel, London. It is indeed a pleasure to know that our services and facilities were able to meet your expectations and provide you with a satisfying experience.Your positive rating serves as an encouragement for us to persistently strive for excellence and deliver an unmatched hospitality experience for all our guests. We firmly believe in maintaining the highest standards of service and ensuring every guest feels cherished.Should you choose to visit us again, we look forward to welcoming you back and delivering the same high standard of service you have come to expect from us. Warm regards.Guest Relations Team

10/10 Excellent

Carolyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and the hotel was very nice to relax in
Séjour de 4 nuits en décembre 2023
Réponse de Maria le 7 janv. 2024
Dear Carolyn,It's wonderful to hear that you found our staff to be friendly and our hotel comfortable for relaxation. At Radisson Blu Edwardian NPW Hotel.Our team members are indeed our greatest asset, and their commitment to delivering excellent service is the cornerstone of our establishment. We are delighted that their efforts have positively impacted your stay with us.Furthermore, we're thrilled you were able to enjoy the amenities we have on offer. It's important to us that our guests' stay is as convenient as possible.Once again, thank you for choosing Radisson Blu Edwardian NPW Hotel, London as your preferred accommodation. We look forward to welcoming you back in the future.Warm regards.Guest Relations Team

10/10 Excellent

Rufaro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice hotel, modern, super clean. The check in staff was very welcoming and very kind. Our room was really big with lots of space. Good size walk in shower and bath tub on the side with robes provided although no slippers. There is valet for parking for a fee
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Rafaro,It is wonderful to hear that you had a delightful stay at the Radisson Blu Edwardian NPW Hotel. We are pleased to know that our modern design, cleanliness and spacious rooms added to your comfort and convenience. Our staff works tirelessly to ensure a warm and welcoming experience for our guests, and your words of praise for them will definitely be passed along.In regards to your observation about the slippers, we appreciate your feedback. Each feedback is valuable as it helps us to enhance the guest experience. Moreover, we’re glad you found our valet parking service convenient. We do also offer EV charging facilities for our guests, as part of our commitment to being a sustainable and environment-friendly hotel. We trust you also enjoyed our prime location near the O2 Arena, ExCel Exhibition centre, and London City Airport. A complimentary shuttle service to Canary Wharf is also available to make your travel around the city easier.We look forward to welcoming you back to our hotel on your next visit to London.Warm regards,Reception Team

6/10 Satisfaisant

Musammod Nida, London

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Musammod Nida,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team

8/10 Bien

Sheikh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Sheikh,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team

6/10 Satisfaisant

L

Les points forts : Propreté et confort de la chambre
High expectations promised but not quite delivered
Fabulous check in and room. Good evening meal service although we had to ask for the special offer we had been offered by email and booked. Lovely welcome to breakfast but detailed service we were told about did not materialise. we helped ourselves because menu selection was never offered.
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Guest,Your feedback on your recent stay at Radisson Blu Edwardian NPW Hotel, London is greatly appreciated. It's delightful to know that you enjoyed your check-in experience, the comfort of your room, and the quality of your evening meal with us.We understand that there was a slight misunderstanding regarding the special offer you received via email. Our team is committed to ensuring that all our guests receive the offers they are entitled to and we apologize for any inconvenience caused.Moreover, we regret to learn about your experience with our breakfast service which did not entirely meet your expectations. Our aim is always to provide our guests with a detailed and efficient service, and we're sorry if this was not entirely reflected during your visit. We hope these features will enhance your experience during your next stay, and we look forward to welcoming you back to our hotel.Warm regards,Reception Team

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Eric,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team

10/10 Excellent

Nitin

Séjour de 3 nuits en novembre 2023
Réponse de Maria le 5 janv. 2024
Dear Nitin,Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.Warm Regards,Guest Relations Team.

10/10 Excellent

Jo

Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Jo,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team

10/10 Excellent

Robert

Séjour de 1 nuit en novembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Robert,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team