Avis sur Radisson Blu New Providence Wharf Hotel, London
Radisson Blu New Providence Wharf Hotel, London
5 Fairmont Avenue, Canary Wharf, London, England
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
4 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Abdessamad,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team
10/10 Excellent
Jessy, saint pol sur mer
Voyage en couple
18 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessy
Réponse de Guest Relation Team le 20 déc. 2022
Dear Jessy,Thank you for sharing your positive feedback with us! We're so glad you enjoyed your stay and found our team to be pleasant and helpful. We apologize for the inconvenience caused by the construction in the area. We're happy to recommend some great nearby restaurants - our own hotel restaurant is excellent, and we're especially fond of the Italian spot nearby. Thank you again for sharing your feedback - we hope you'll choose to stay with us again in the future!Kind RegardsGuest Relation Team
10/10 Excellent
Voyageur vérifié
15 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Guest Relation le 19 févr. 2020
Dear Guest,
Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your score with others. It is much appreciated.
On behalf of the whole team, I truly hope that we can welcome you back very soon, when travel brings you back to the area.
Kind regards,
Katarina Vujcikova
Guest Relations Manager
10/10 Excellent
Dorothée
Voyage en famille
5 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un séjour à Londres inoubliable 👌
Dorothée
Séjour de 6 nuits en décembre 2019
Réponse de k le 5 janv. 2020
Dear Dorothee,
Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated.
On behalf of the whole team, I hope that we can welcome you back very soon, when travel brings you back to the area.
Kind regards,
Katarina Vujcikova
Guest Relations Manager
10/10 Excellent
Shervin
10 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
happy customer
Shervin
Séjour de 2 nuits en juillet 2019
Réponse de Jonathan Nassor Guest Relations le 11 juil. 2019
Dear Shervin,
Thank you for taking the time to leave your feedback of your recent stay at The Radisson Blu Edwardian New Providence Wharf Hotel. I am delighted that you enjoyed so many aspects of your stay with us, the location, breakfast and the rooms.
We do hope to welcome you back to stay with us when you next travel to London.Thank you once again.
Warm regards
8/10 Bien
Voyageur vérifié
12 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quite good hotel
Voyageur vérifié
Séjour de 1 nuit en juin 2019
Réponse de Jonathan Nassor Guest Relations le 13 juin 2019
Good morning,
Thank you for taking the time to leave your feedback of your recent stay at The Radisson Blu Edwardian New Providence Wharf Hotel. I am delighted that you enjoyed so many aspects of your stay with us.
We hope to welcome you back soon.
Warm regards
10/10 Excellent
Corinne
22 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable et reposant.
Corinne
Séjour de 3 nuits en avril 2019
Réponse de k le 22 avr. 2019
Dear Corrine,
Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated.
I truly hope that we can welcome you back soon when travel brings you back to the area.
Kind regards,
Katarina Vujcikova
Guest Service Team Leader
10/10 Excellent
Voyageur vérifié
26 oct. 2018
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de Michaela S le 29 oct. 2018
Dear Guest, Thank you very much for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London for a concert. On behalf of whole team, we hope that we can welcome you back very soon when travel brings you back to the area. Kind regards, Guest Relations Team
10/10 Excellent
Voyageur vérifié
25 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2018
Réponse de Michaela S le 29 oct. 2018
Dear Guest, Thank you very much for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London. On behalf of whole team, we hope that we can welcome you back very soon when travel brings you back to the area. Kind regards, Guest Relations Team
8/10 Bien
Voyageur vérifié
16 août 2018
Les points forts : Personnel et service
Bon accueil mais dommage mauvaise vue
Voyageur vérifié
Séjour de 10 nuits en août 2018
Réponse de Adam L le 19 août 2018
Dear Guest,
Thank you for staying with us at the Radisson Blu Edwardian New Providence wharf. I am glad to see you enjoyed your stay, however I would like to apologise you did not enjoy the view from your room. Unfortunately due to our building layout, only a certain number of rooms can accommodate a view. As such, to avoid disappointment I would highly recommend our King Deluxe River View rooms.
I hope we can welcome you back soon.
Kind Regards
Adam Lambert
Guest Relations Manager
Cher client,
Merci d'avoir resté chez nous au Radisson Blu Edwardian New Providence Wharf. Je suis heureux de voir que vous avez apprécié votre séjour, mais je voudrais m'excuser, vous n'avez pas apprécié la vue de votre chambre. Malheureusement, en raison de la configuration de notre bâtiment, seul un certain nombre de chambres peut accueillir une vue. En tant que tel, pour éviter toute déception, je recommande vivement nos chambres King Deluxe River View.
J'espère que nous pourrons vous accueillir bientôt.
Sincères amitiés
Adam Lambert
Responsable des relations clients
10/10 Excellent
Jemma
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jemma
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 18 avr. 2024
Dear Jemma,Thank you for the perfect score you've given us. We're delighted to know that you had a five-star experience at the Radisson Blu NPW Hotel, London. It’s always heartening to receive such positive feedback, and we are committed to maintaining this level of service to all our guests.Your rating motivates us to continue providing exceptional service and a luxurious experience. We truly appreciate your support and hope to welcome you back soon for another memorable stay.Warm regards,
10/10 Excellent
donna
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
donna
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 15 avr. 2024
Dear Donna,Thank you so much for taking the time to share your delightful experience at Radisson Blu Edwardian NPW Hotel. We are thrilled to know that from the moment you arrived until your departure, our team managed to make your stay enjoyable.We take great pride in our immaculate facilities and spacious rooms designed to provide a luxurious experience for our guests. Your kind words about the comfort of our rooms are very much appreciated.Your comments about our reception staff's friendliness, accommodating nature and ever-present smiles truly encapsulate the dedication and commitment we have towards ensuring our guests feel welcomed and valued.Once again, thank you for choosing our hotel for your weekend getaway. We look forward to the opportunity of welcoming you back in the future.Warm regards,Guest Relations Team
10/10 Excellent
Rasidat
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rasidat
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Rasidat,We appreciate your feedback and glad you enjoy your stay with us. We hope to see you again in the near future.Warm Regards,
10/10 Excellent
Jason
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 18 avr. 2024
Dear ,Thank you for leaving a 5-star rating following your stay at Radisson Blu NPW Hotel, London. We are delighted to see this rating and trust that it indicates that you had an enjoyable experience with us. Our team is dedicated to providing you with an exceptional service and luxurious experience, and your rating suggests that we are succeeding in our commitment. We look forward to the opportunity of welcoming you back to our hotel in the future.Warm regards,
10/10 Excellent
GiIllian
Voyage d’affaires
27 mars 2024
GiIllian
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Gilliam,It's delightful to know that your stay at the Radisson Blu Edwardian NPW Hotel, London was a pleasant one.We believe that the uniqueness of our location, combined with the modern European dining on our waterfront terrace and our bright, atmospheric restaurant, truly sets the atmosphere for a memorable experience. We hope these elements, among others, contributed to making your stay "all good".As we strive to provide excellent service and create an oasis of comfort for all our guests, we are always thrilled when these efforts are recognized. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards.
8/10 Bien
Charlotte
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charlotte
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Charlotte ,We are grateful for your rating of our Radisson Blu Edwardian NPW Hotel. It seems from the score of 4 out of 5 that your stay with us was largely satisfactory, which is rewarding to know.Our team always strives to provide top-notch service to our valued guests and it's inspiring to know that we have met your expectations to a considerable extent. However, we also understand that there might be some areas where we could improve upon.We highly value your insights as they help us identify those areas, and therefore, would truly appreciate it if you could share more about your experience with us. Your detailed feedback will aid us in our continuous pursuit of excellence in the hospitality industry.Your satisfaction is of utmost importance to us and we are committed to making your future stays even more enjoyable. We look forward to welcoming you back to Radisson Blu Edwardian NPW Hotel, London.Warm regards,
10/10 Excellent
James
Voyage d’affaires
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear James,We appreciate your kind words about your recent overnight stay at Radisson Blu Edwardian NPW Hotel. It is delightful to hear that your late arrival was smoothly accommodated and that you enjoyed our complimentary breakfast with the stunning views across the Thames.We understand that travelling can sometimes be unpredictable with unexpected changes such as the DLR closure you mentioned. Our staff is committed to offering alternative solutions and guidance in such instances to ensure a seamless journey. It's gratifying to know that their advice was helpful to you.Our hotel's location indeed provides the added advantage of proximity to key points of interest such as the O2 Arena, the ExCel Exhibition Centre, and London City Airport. Additionally, our serene riverside location by Canary Wharf makes for a tranquil escape amidst the bustling city.Your positive feedback encourages us to continue striving for excellence in service and hospitality. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards.
10/10 Excellent
Tanaka
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanaka
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Tanaka ,Your words "Perfect stay" truly encapsulate the experience we aim to provide at the Radisson Blu Edwardian NPW Hotel, London. It brings us immense pleasure to know that your stay was up to your expectations.Our team is dedicated to ensuring that our guests have an exceptional experience from the moment of their arrival until their departure. It seems like we were able to achieve this during your stay.Your positive feedback serves as a great motivator for us to continue delivering excellent services and memorable experiences. We look forward to the opportunity of welcoming you back for another perfect stay in the near future.Warm regards
2/10 Horrible
Sophie
Voyage d’affaires, Voyage en couple
20 mars 2024
Les points faibles : Personnel et service
Sophie
Séjour de 3 nuits en février 2024
Réponse de . le 3 avr. 2024
Dear Sophie,We're sorry to hear about the inconvenience you've experienced with the parking charge. It certainly isn't the experience we want for our guests, and your feedback is important to us. Please rest assured that we take matters like this very seriously. Our team is committed to ensuring that every detail of your stay meets the high standards we set for ourselves at the Radisson Blu NPW Hotel. We encourage you to contact us directly so we can address this issue promptly. We look forward to resolving this to your satisfaction.Warm regards,The Reception Team
10/10 Excellent
Idris, Farnworth, Bolton
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Idris
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Idris, Your kind words about our hotel and staff are greatly appreciated. We are delighted to hear that you found our premises to be clean and our team to be friendly. It's always heartwarming to know our guests enjoy their stay with us.We hope to welcome you back to Radisson Blu Edwardian NPW Hotel soon for another delightful stay in London. Warm regards
8/10 Bien
Mark
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 1 avr. 2024
Dear Mark,Your rating of our establishment, the Radisson Blu Edwardian NPW Hotel, is greatly valued. We are delighted to see that you have provided a rating of 4 out of 5, and we take this to mean that you had a generally satisfactory experience with us.Your feedback helps us to understand our performance from your perspective as a guest. While we are pleased to see that your experience was largely positive, we also recognize that there is always room for improvement. We are committed to enhancing all elements of the guest experience to achieve that perfect rating in the future.We look forward to welcoming you again at the Radisson Blu Edwardian NPW Hotel, London, where we hope to exceed your expectations and provide an even better stay.Warm regards.
10/10 Excellent
Tanefa
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanefa
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Team le 15 mars 2024
Dear Tanefa,It is rewarding to learn about your excellent experience during your stay at Radisson Blu Edwardian NPW Hotel, London. It's delightful to hear that Nicky/Nicoletta was able to provide you with exceptional customer service, making your stay with us even more memorable.Our staff members are indeed our greatest asset and your kind words will serve as a further source of inspiration for Nicky/Nicoletta and the rest of our team. They work tirelessly every day to ensure our guests have a wonderful and unforgettable experience.We are thrilled to hear that you are considering returning to our hotel. Upon your next visit, we would like to remind you of some additional amenities we provide for our esteemed guests. For those arriving by car, we provide parking and even have Electric Vehicle charging available. To make your stay more convenient, we also offer a complimentary shuttle service to Canary Wharf.We hope to have the pleasure of welcoming you back soon and strive to make your next stay as fulfilling and delightful as the last one.Warm regards.
10/10 Excellent
Uliana
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uliana
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 15 mars 2024
Dear Uliana , Your succinct review, "Excellent! It truly brightened our day. It is always a pleasure to know that you had a wonderful experience with our efforts at the Radisson Blu Edwardian NPW Hotel, London.Your satisfaction is a testament to our commitment to provide exceptional service. Our goal is to make each of our special guests and servers feel their needs for our strengths. Your positive feedback confirms that we are on the right track.We look forward to welcoming you on your next trip Your London. If there is anything else you would like to share about your stay, we would love to hear it.Warm regards.
10/10 Excellent
Jennelle
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennelle
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Team le 12 mars 2024
Dear Jennelle,It's wonderful to hear that you found the service at Radisson Blu Edwardian NPW Hotel to be great. Our team always strives to provide a memorable experience to every one of our guests, and it seems like we were successful in our efforts during your visit.Your positive words are a testament to our continuous commitment to excellent service. We believe that service is an essential part of the hospitality experience and we are thrilled to know that we have met your expectations in this regard.We hope to have the opportunity to welcome you back to our hotel on your next visit to London.Warm regards.
10/10 Excellent
LaVonda
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LaVonda
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Team le 12 mars 2024
Dear LaVonda ,It's heartening to hear that you found our hotel pleasant and our lobby appealing. We're particularly delighted that our staff left a positive impression on you with their friendliness. At Radisson Blu Edwardian NPW Hotel, we pride ourselves in offering a warm and welcoming service to all our guests.However, we understand that comfort is subjective and we regret that our bed did not meet your personal comfort preferences. We strive to ensure that our guests have an ideal experience and your feedback is valuable in helping us achieve that goal.We hope that these services will add value to your next visit and we look forward to welcoming you back soon.Warm regards.
8/10 Bien
Graham
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graham
Séjour de 1 nuit en mars 2024
Réponse de NPW le 7 mars 2024
Dear Graham,Your detailed review paints a vivid picture of your stay at the Radisson Blu Edwardian NPW Hotel. It pleases us to learn that you appreciated our prime location, offering lovely views over the Thames and the O2 arena. Our riverside hotel indeed provides a peaceful retreat within the bustling city, and we're glad you found it appealing.We're also thrilled to hear that you enjoyed our breakfast offering. We strive to provide a variety of options, ranging from fresh fruits and superfoods to hearty cooked options and delicious pastries, to ensure a delightful start to the day for our guests. Your words affirm that we're on the right track in this regard. However, we regret to hear that you found our pillows too soft and it caused discomfort during your stay. We understand how critical a good night's sleep is and assure you that we'll keep your feedback in mind when reviewing our amenities.It's heartening to know that you found the room and bathroom well-maintained, and the shower of good quality. We pride ourselves in maintaining high standards of cleanliness and comfort, and it's rewarding to see that reflected in your experience.Your willingness to consider a return visit to our hotel in the future is the highest compliment we could receive. We look forward to welcoming you back and providing you with an even more memorable experience, perhaps with a meal on our waterfront terrace or in our bright, atmospheric restaurant next time.Warm regards, The Reception Team
10/10 Excellent
Samantha
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha
Séjour de 2 nuits en février 2024
Réponse de NPW le 7 mars 2024
Hello Samantha, Thank you for choosing us for your stay. Regards, The Reception Team
10/10 Excellent
Jody
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jody
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Team le 21 févr. 2024
Dear Jody ,It truly warms our hearts to hear that you enjoyed every moment of your stay with us at the Radisson Blu Edwardian NPW Hotel, London. Our goal is to provide a delightful and memorable experience for each of our guests. We take immense pride in our modern European dining options, along with the serene waterfront terrace and our bright, atmospheric restaurant. It's pleasing to know that these elements of our service contributed to making your stay enjoyable.We sincerely hope to have the opportunity to welcome you back in the future for another wonderful stay. Warm regards,
6/10 Satisfaisant
Hakim, Meerbusch
Voyage en famille
16 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hakim
Séjour de 5 nuits en février 2024
Réponse de Niki le 18 févr. 2024
Lieber Hakim,Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns im Radisson Blu Edwardian NPW Hotel nicht Ihren Erwartungen entsprochen hat. Ihre Zufriedenheit ist uns sehr wichtig, und wir bedauern es, dass wir in diesem Fall nicht Ihren Vorstellungen gerecht werden konnten. Zu Ihren Anmerkungen bezüglich der Zimmer - wir bemühen uns immer, die besten Lösungen für unsere Gäste zu finden. Es tut uns leid, dass wir Ihre Bedürfnisse in Bezug auf die Zimmereinteilung nicht erfüllen konnten. Des Weiteren ist es bedauerlich zu hören, dass unser Frühstück nicht Ihren Geschmack getroffen hat. Das Frühstück ist eine wichtige Mahlzeit des Tages und wir streben danach, eine vielfältige Auswahl anzubieten, die all unseren Gästen gefällt.Wir hoffen, dass Sie uns trotz Ihrer Erfahrung eine weitere Chance geben, damit wir Ihnen den hervorragenden Service bieten können, für den das Radisson Blu Edwardian NPW Hotel bekannt ist.Herzliche GrüßeDas Rezeptionsteam
10/10 Excellent
Karl
14 févr. 2024
Karl
Séjour de 2 nuits en février 2024
Réponse de . le 3 avr. 2024
Dear Karl,Thank you for the perfect rating and for choosing to stay at the Radisson Blu Edwardian New Providence Wharf. We're delighted to know that you had an exceptional experience with us. Our team is dedicated to providing the highest level of service and it's always wonderful to hear when we have achieved this. Your positive feedback serves as an encouragement to us to continue delivering the luxurious experience we aim for. We look forward to welcoming you back in the near future for another memorable stay with us.Warm regards,The Reception Team
10/10 Excellent
Robert
Voyage d’affaires
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en janvier 2024
Réponse de M. le 6 févr. 2024
Dear RobertThank you very much for staying at the Radisson Blu New Providence Wharf. It was a great pleasure to have you with us. Based on your valuable feedback we will continue to improve our service bringing it above and beyond and create an unique experience. We are looking forward to welcoming you back soon and if is there anything we can do for you to make your next stay with us even more special, please do not hesitate to contact us directly. Best regards, NPW Team
8/10 Bien
Gaspare
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gaspare
Séjour de 4 nuits en janvier 2024
Réponse de M. le 6 févr. 2024
Dear Gaspare,Firstly, let me express my gratitude for choosing Radisson Blu Edwardian NPW Hotel for your stay in London and for taking the time to share your experience with us. It is through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.Your suggestion regarding the provision of more detailed information about local attractions and dining options is duly noted. At Radisson Blu Edwardian NPW Hotel, we pride ourselves on delivering a high standard of customer service. This includes offering our guests comprehensive and accurate information about the surrounding area, to enhance their overall experience in London. We understand the importance of local knowledge when it comes to fully immersing oneself in the culture and experiences of a new city. Please rest assured, our team is committed to constantly improving their familiarity with the vibrant city of London so that they can better assist our guests in the future. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to the Radisson Blu Edwardian NPW Hotel, where we aim to make your next stay even more enjoyable.Warm regards.Guest Relations Team
10/10 Excellent
Melbelin
Voyage d’affaires
27 janv. 2024
Les points forts : Propreté et personnel et service
Melbelin
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 1 févr. 2024
Dear Melbein,Good dayThank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.Kindly regards,Guest Relations Team
10/10 Excellent
Richard
25 janv. 2024
Richard
Séjour de 2 nuits en janvier 2024
Réponse de Maria le 1 févr. 2024
Dear Richard,Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.I look forward to hearing from you.Kindly Regards,Reception Team
10/10 Excellent
Stephen
Voyage en famille
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephen
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 25 janv. 2024
Dear Stephen,Thank you so much for your feedback.
10/10 Excellent
Penelope
Voyage en famille
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Penelope
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 25 janv. 2024
Dear Penelope, We're delighted to hear that our hotel's location was advantageous for your visit and that you were able to appreciate the wonderful views of the O2 from our premises. It's heartening to know you found your room both comfortable and spacious, complemented by our professional and helpful staff. Moreover, we're glad you enjoyed our buffet breakfast. We strive to offer a variety of nutritious and delectable options to kick-start your day on a high note. Your positive feedback is greatly appreciated as it aids us in our ongoing efforts to provide excellent service to our valued guests. We look forward to warmly welcoming you back to Radisson Blu Edwardian NPW Hotel on your next visit to London.Warm regards.Reception Team
10/10 Excellent
Deniro
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deniro
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 25 janv. 2024
Dear Deniro,It brings us great joy to learn that you have rated your stay at Radisson Blu Edwardian NPW Hotel, London, with a full five-star rating. This is the utmost testament to the level of service and hospitality we strive to provide our valued guests.Your high rating signifies that we have met your expectations in delivering a memorable and pleasing experience, which is our primary objective. It is always our endeavor to make every guest's stay comfortable, enjoyable, and filled with warm hospitality.Your feedback serves as a great motivation for our dedicated team who work tirelessly to ensure our guests have a wonderful stay. We will certainly share your positive rating with them.We eagerly look forward to welcoming you back to our hotel on your next visit to London. Warm regards.Reception Team
10/10 Excellent
Charlotte
Voyage en groupe
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlotte
Réponse de Maria le 25 janv. 2024
Dear Charlotte,Your kind words have truly brightened our day! It's delightful to read that you had such a positive experience at the Radisson Blu Edwardian NPW Hotel. It's wonderful that we were able to leave a lasting impression, and your satisfaction is indeed our greatest reward. We believe in the importance of quality service and a welcoming environment, and it is heartening to hear that this has been reflected in your visit.We look forward to having the opportunity to welcome you back in the future for another delightful experience in London. Warm regards.Reception Team
10/10 Excellent
Jodie
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jodie
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 11 janv. 2024
Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.
8/10 Bien
caroline
7 janv. 2024
caroline
Séjour de 1 nuit en janvier 2024
Réponse de Maria le 11 janv. 2024
Dear Caroline,Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.Warm RegardsGuest Relations Team
10/10 Excellent
Panagiotis
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Panagiotis
Réponse de Maria le 12 févr. 2024
Dear Panagiotis,What a delight it is to see your high rating for the Radisson Blu Edwardian NPW Hotel, London. It is indeed a pleasure to know that our services and facilities were able to meet your expectations and provide you with a satisfying experience.Your positive rating serves as an encouragement for us to persistently strive for excellence and deliver an unmatched hospitality experience for all our guests. We firmly believe in maintaining the highest standards of service and ensuring every guest feels cherished.Should you choose to visit us again, we look forward to welcoming you back and delivering the same high standard of service you have come to expect from us. Warm regards.Guest Relations Team
10/10 Excellent
Carolyn
Voyage en famille
1 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolyn
Séjour de 4 nuits en décembre 2023
Réponse de Maria le 7 janv. 2024
Dear Carolyn,It's wonderful to hear that you found our staff to be friendly and our hotel comfortable for relaxation. At Radisson Blu Edwardian NPW Hotel.Our team members are indeed our greatest asset, and their commitment to delivering excellent service is the cornerstone of our establishment. We are delighted that their efforts have positively impacted your stay with us.Furthermore, we're thrilled you were able to enjoy the amenities we have on offer. It's important to us that our guests' stay is as convenient as possible.Once again, thank you for choosing Radisson Blu Edwardian NPW Hotel, London as your preferred accommodation. We look forward to welcoming you back in the future.Warm regards.Guest Relations Team
10/10 Excellent
Rufaro
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rufaro
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Rafaro,It is wonderful to hear that you had a delightful stay at the Radisson Blu Edwardian NPW Hotel. We are pleased to know that our modern design, cleanliness and spacious rooms added to your comfort and convenience. Our staff works tirelessly to ensure a warm and welcoming experience for our guests, and your words of praise for them will definitely be passed along.In regards to your observation about the slippers, we appreciate your feedback. Each feedback is valuable as it helps us to enhance the guest experience. Moreover, we’re glad you found our valet parking service convenient. We do also offer EV charging facilities for our guests, as part of our commitment to being a sustainable and environment-friendly hotel. We trust you also enjoyed our prime location near the O2 Arena, ExCel Exhibition centre, and London City Airport. A complimentary shuttle service to Canary Wharf is also available to make your travel around the city easier.We look forward to welcoming you back to our hotel on your next visit to London.Warm regards,Reception Team
6/10 Satisfaisant
Musammod Nida, London
24 déc. 2023
Les points forts : Propreté et personnel et service
Musammod Nida
Séjour de 2 nuits en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Musammod Nida,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team
8/10 Bien
Sheikh
Voyage en famille
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sheikh
Séjour de 4 nuits en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Sheikh,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team
6/10 Satisfaisant
L
18 déc. 2023
Les points forts : Propreté et confort de la chambre
High expectations promised but not quite delivered
L
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Guest,Your feedback on your recent stay at Radisson Blu Edwardian NPW Hotel, London is greatly appreciated. It's delightful to know that you enjoyed your check-in experience, the comfort of your room, and the quality of your evening meal with us.We understand that there was a slight misunderstanding regarding the special offer you received via email. Our team is committed to ensuring that all our guests receive the offers they are entitled to and we apologize for any inconvenience caused.Moreover, we regret to learn about your experience with our breakfast service which did not entirely meet your expectations. Our aim is always to provide our guests with a detailed and efficient service, and we're sorry if this was not entirely reflected during your visit. We hope these features will enhance your experience during your next stay, and we look forward to welcoming you back to our hotel.Warm regards,Reception Team
10/10 Excellent
Eric
Voyage d’affaires
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 2 nuits en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Eric,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team
10/10 Excellent
Nitin
15 déc. 2023
Nitin
Séjour de 3 nuits en novembre 2023
Réponse de Maria le 5 janv. 2024
Dear Nitin,Thank you for choosing Radisson Blu Edwardian New Providence Wharf hotel for your recent stay in London and for sharing your feedback with others. It is much appreciated. On behalf of the whole team, I truly hope that we can welcome you back soon, when travel brings you back to the area.Warm Regards,Guest Relations Team.
10/10 Excellent
Jo
6 déc. 2023
Jo
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Jo,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team
10/10 Excellent
Robert
5 déc. 2023
Robert
Séjour de 1 nuit en novembre 2023
Réponse de Reception Team le 4 janv. 2024
Dear Robert,Thank you for choosing to stay at the Radisson Blu Edwardian New Providence Wharf Hotel. We are delighted to hear you had a fantastic and memorable stay with us. We truly look forward to welcoming you in the near future.Warm regards,Reception Team