Avis sur Point A Kensington Olympia
Point A Kensington Olympia
42-48 West Cromwell Road, London, England
Avis
8,2
Très bien
8,2/10
Propreté
8,8/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
21 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Catherine,Thank you for your feedback. We're glad you took the time to share your experience. We apologize for any inconvenience regarding the room cleaning schedule. For your reference, it is noted on our website that we clean every 3 nights. We understand how important this information is and will ensure it is clearly communicated to all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Kind regards,Afiifa
8/10 Bien
Divina
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Divina
Séjour de 6 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Divina,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the convenient location of our hotel, with easy access to the metro and nearby amenities such as restaurants, fast-food outlets, and a grocery store. It's wonderful to know that you found our staff to be amazing, sweet, welcoming, and always available. We appreciate your kind words and will be sure to pass along your compliments to our team.I am sorry to hear you were not happy with our room size. Our rooms are cozy and compact, perfect for a comfortable and pleasant stay. We also apologize for the Ac issues, we will pass this information on to our maintenance team.Kind regards,Afiifa
10/10 Excellent
Justine
Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Justine
Séjour de 8 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Justine,Thank you for your glowing review! We're thrilled to hear that you loved everything about your stay with us, from the place to the food to our wonderful staff. Providing exceptional service and prompt assistance is always our top priority, and we're delighted that we could swiftly resolve the issue with the sink in your room to ensure your comfort. Your recommendation means the world to us, and we can't wait to welcome you back for another perfect stay in the future! If there's anything else we can do for you, please don't hesitate to reach out.Kind regards,Afiifa
8/10 Bien
Barbara Lucie
Voyage en couple
9 mai 2024
Les points forts : Équipements
Barbara Lucie
Séjour de 4 nuits en mai 2024
Réponse de Front Desk le 9 mai 2024
Dear Barbara Lucie, Thank you for your feedback. It's good to hear you had a satisfactory stay at Point A Kensington. We look forward to having you again.Kind regards,Front Desk
6/10 Satisfaisant
Philippe, Aÿ-Champagne
Voyage en groupe, Voyage d’affaires
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philippe
Séjour de 2 nuits en mars 2024
Réponse de host le 1 avr. 2024
Dear Philippe,Thank you for your review of our property.Kind regards,Afiifa
8/10 Bien
Jérémy
2 mars 2024
Jérémy
Séjour de 6 nuits en février 2024
Réponse de Chloe le 6 mars 2024
Thank you very much for your feedback!We hope to welcome you back soon.Kind regards,Chloe
8/10 Bien
Laetitia
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laetitia
Séjour de 2 nuits en février 2024
Réponse de Front desk le 28 févr. 2024
Dear Laetitia,Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel clean and comfortable and that our location served as an ideal base for exploring London easily by public transport.Your feedback about the comfortable bed is greatly appreciated, despite the room size being relatively small. We understand the importance of a good night's rest, and we're glad we could provide that for you.We hope to have the pleasure of welcoming you back on your next visit to London!Warm regards,
10/10 Excellent
Sylvain
8 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvain
Séjour de 4 nuits en février 2024
Réponse de Joanna le 8 févr. 2024
Dear Sylvain, "Thank you for sharing your experience! We're delighted to hear you found our accommodation top-notch with quality service. Providing a quiet and comfortable stay is what we strive for. Your satisfaction is our priority, and we hope to welcome you back soon!" Kind regards,Joanna
8/10 Bien
Sarah
29 janv. 2024
Les points forts : Propreté et personnel et service
Sarah
Séjour de 2 nuits en janvier 2024
Réponse de Front Desk le 2 févr. 2024
Dear Sarah, "Thank you for sharing your feedback. We're delighted that our staff made your stay enjoyable, and that you appreciated our convenient location near the metro. We apologize for any inconvenience caused by the size of the rooms. Your comments will be considered for future improvements. We hope to welcome you back soon."Kind regards,Front Desk
10/10 Excellent
Arnaud
28 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Arnaud
Séjour de 3 nuits en janvier 2024
Réponse de Front Desk le 2 févr. 2024
Dear Arnaud, Thank you for your lovely review. We hope to see you again. Best Regards,Front Desk
6/10 Satisfaisant
Sélim
Voyage en groupe
11 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fenêtre ne fermait pas
Sélim
Séjour de 3 nuits en janvier 2024
Réponse de Joanna le 7 févr. 2024
Dear Selim, Thank you for your review and for choosing our hotel. We're glad to hear you found the room clean and comfortable. We apologize for any discomfort caused by the window not closing during your stay. Your feedback is invaluable, and we'll address the issue promptly to prevent any recurrence. We appreciate your understanding and hope to have the opportunity to welcome you back. Kind regards,Joanna
8/10 Bien
Nelia
Voyage en groupe
1 janv. 2024
Les points forts : Propreté et personnel et service
Nelia
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk le 5 janv. 2024
Thank you for taking the time to give us a review. We are glad to hear that you enjoyed your stay.
8/10 Bien
Séréna
Voyage en famille
28 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séréna
Séjour de 4 nuits en décembre 2023
Réponse de afiifa le 4 janv. 2024
Dear Séréna, Thank you for sharing your thoughts on your recent stay with us. We're pleased to hear that you found our hotel to be good and appreciated its proximity to the metro. We also appreciate your positive comments on the breakfast, and we're delighted you found it delicious.Regarding the housekeeping schedule, we understand that the room cleaning frequency of every 3 days may not align with everyone's preferences. We appreciate your feedback, and we will review our policies to ensure we strike the right balance between guest comfort and the maintenance of a clean and inviting environment. Your input helps us improve, and we will consider adjustments to better accommodate our guests' needs.We value your insights, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you would like us to address for your next stay, please feel free to let us know.Thank you again for choosing our hotel, and we look forward to serving you again.Kind regards,Afiifa
8/10 Bien
Meyrouan
Voyage en couple
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements
Meyrouan
Séjour de 3 nuits en décembre 2023
Réponse de afiifa le 4 janv. 2024
Thank you for taking the time to give us an excellent review.
10/10 Excellent
Boursorama
7 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Boursorama
Séjour de 5 nuits en novembre 2023
Réponse de Marina le 11 déc. 2023
Thank you for the exceptional 10/10 review at Point A Kensington. We sincerely appreciate your positive feedback.
6/10 Satisfaisant
PHILIPPE
Voyage en couple
5 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
PHILIPPE
Séjour de 3 nuits en octobre 2023
Réponse de host le 5 nov. 2023
Dear Philippe, Thank you for writing this review about our hotel. I am glad to hear that you found our staff very attentive and friendly as we take pride in our customer service.The issue about you having booked a room with a window and breakfast and receiving neither is the responsibility of the third-party agency you booked with. They are the ones that send over the reservation details to us. Despite this, I hope you still enjoyed your experience and will come visit us again soon.Kind regards,Afiifa
8/10 Bien
Linda
Voyage en groupe
28 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 5 nuits en octobre 2023
Réponse de Front desk le 29 oct. 2023
Dear Linda, Thank you for your review we are relly happy to see your stay was pleasant. We hope to see you very soon.Kind regards
6/10 Satisfaisant
Dominique Marie
Voyage en couple
13 oct. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dominique Marie
Séjour de 4 nuits en septembre 2023
Réponse de Joanna le 17 oct. 2023
Dear Dominique Marie, We are sorry to hear about your disappointing experience in our hotel. Point A Kensington provides cosy and compact rooms, equipped with everything that you may need during your stay. On our website, you can see what our rooms look like and what guests can expect. We hope to have the opportunity to host you again.Kind regards,Joanna
10/10 Excellent
Yélian
10 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yélian
Séjour de 3 nuits en octobre 2023
Réponse de Joanna le 11 oct. 2023
Dear Yélian,We are absolutely thrilled to hear about your amazing 5-star stay at Point A Kensington! Thank you for taking the time to share your experience with us.Should your travels bring you back to Kensington, please don't hesitate to reach out. We'd be delighted to welcome you back to Point A. Kind regards,Joanna
10/10 Excellent
Voyageur vérifié
Voyage en famille
21 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en septembre 2023
Réponse de Joanna le 29 sept. 2023
Dear guest, We are absolutely thrilled to hear about your amazing stay. Thank you for taking the time to share your experience with us. Thank you for choosing Point A Kensington. We hope to welcome you back again soon for another exceptional stay! Kind regards,Joanna
6/10 Satisfaisant
Philippe
Voyage en groupe
1 août 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Philippe
Séjour de 3 nuits en juillet 2023
Réponse de Front desk le 5 sept. 2023
Dear Philippe,We are sorry to hear that Point A Kensington did not meet your expectations. Our cleaning policy says that we are cleaning the room every 3 days. If you would like to replace your towels, you need to drop them on the floor. All rooms in our hotel are cosy and compact, equipped with everything that you need.Indeed, your location is really convenient, close to the tube station, central London and to many popular attractions.Kind regards,Front desk
4/10 Médiocre
Kristelle
Voyage en couple
7 avr. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Kristelle
Séjour de 4 nuits en avril 2023
Réponse de Front desk le 13 avr. 2023
Dear Kristelle, Thank you for taking the time to write feedback. We are sorry to hear that your stay doesn't meet your expectations. We hope that you will give us a second chance.Kind regards,Front desk
10/10 Excellent
Jade
19 janv. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Top
Jade
Séjour de 4 nuits en janvier 2023
Réponse de Joanna le 21 janv. 2023
Dear Jade, I appreciate the scoring of your recent stay at our hotel, it is feedback like yours which inspire our team to deliver excellent service. I hope our hotel lived up to all of your expectations. We continue to look forward to welcoming you back for future stays. Kind regards,Joanna
4/10 Médiocre
Marine
Voyage en couple
15 nov. 2022
Les points forts : Personnel et service
Les points faibles : Propreté
Marine
Séjour de 3 nuits en novembre 2022
Réponse de Front desk le 16 nov. 2022
Dear Marine,Thank you for taking the time to leave us a review. Our lovely staff put in the most effort to make sure all your needs are met and the standard is upheld to the highest limit. Our hotel, located in a prime location is the perfect choice for a budget stays in the heart of London. I'm sorry to hear that the standards of our rooms did not meet your expectations. The rooms are really compact as you have everything you need during your stay with us. Rooms are designed in a modern style. I hope that you will give us one more chance in the future.Kind regards.Front deskFront desk
6/10 Satisfaisant
Pascale
15 nov. 2022
Pascale
Séjour de 3 nuits en novembre 2022
Réponse de Joanna le 16 nov. 2022
Dear Pascale, Thank you for taking the time to share. We look forward to welcoming you again to our hotel. Best Regards.Joanna
2/10 Horrible
Christophe
Voyage en groupe
14 nov. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mauvais à éviter
Christophe
Séjour de 3 nuits en novembre 2022
Réponse de thay le 15 nov. 2022
Hello Christophe,Thank you for taking the time to write us this review. The efficient design of the hotel room means that you can enjoy an exceedingly comfortable stay whilst remaining in a prime location in the heart of London with a budget that won't break your wallet.Our rooms are cozy and compact but you can find everything you need during your stay. We provide different types of rooms to have different options and prices available for every budget. On every website, you can choose the best type of room for you.We are really sorry that your stay with us didn't meet your expectations. We always give our best, to offer an unforgettable experience and service to our guests.Hope this experience doesn’t stop you to visit us in the future, you will be very welcome.
10/10 Excellent
Francois
Voyage en couple
27 sept. 2022
Les points forts : Propreté, personnel et service, équipements
Francois
Séjour de 9 nuits en septembre 2022
Réponse de Joanna le 5 oct. 2022
Dear Francois, thank you for taking the time to write us a review. We are happy to hear that your stay with us was comfortable. Our rooms are compacted with all facilities that you can need for a delightful stay. We look forward to welcoming you again. Best regards,
10/10 Excellent
Huu-Tuan Jean-Michel
8 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Huu-Tuan Jean-Michel
Séjour de 4 nuits en août 2022
10/10 Excellent
KimJed
Voyage en couple
2 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KimJed
Séjour de 4 nuits en juillet 2022
Réponse de Joanna le 11 oct. 2022
Dear KimJed, Thank you for your amazing feedback we are so proud that your stay was enjoyable. We are looking forward to seeing you again. Best regards, Joanna
10/10 Excellent
Brigitte
26 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brigitte
Séjour de 6 nuits en juin 2022
Réponse de Joanna le 9 oct. 2022
Dear Brigitte, thank you for taking the time and share your feedback! Thank you for choosing Point A Kensington. We looking forward to seeing you again.Best regards, Joanna
8/10 Bien
Manon
Voyage en groupe
7 juin 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Manon
Séjour de 3 nuits en juin 2022
Réponse de frontdesk team le 14 juin 2022
Thank you for your feedback!
10/10 Excellent
Michèle
Voyage en famille
18 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michèle
Séjour de 6 nuits en mars 2022
Réponse de ERMELINDA le 19 avr. 2022
Dear Michele,
Thank you for your feedback.
We are happy to hear that you enjoyed your stay at our hotel.
Looking forward to your next stay here.
Kindest regards
6/10 Satisfaisant
Annie
Voyage en couple
13 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Annie
Séjour de 4 nuits en avril 2022
Réponse de Front Desk Kensington le 13 avr. 2022
Thank you for your feedback!
8/10 Bien
Chloé
2 avr. 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Chloé
Séjour de 1 nuit en mars 2022
Réponse de Front Desk Kensington le 3 avr. 2022
Thank you for your feedback!
Best Regards.
10/10 Excellent
Mireille
Voyage en groupe
9 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Mireille
Séjour de 2 nuits en août 2020
Réponse de Theo le 9 août 2020
Dear Mireille,
Thanks for your excellent review. We are happy to hear you enjoyed your stay with us.
Looking forward to yto your next visit!
Regards,
10/10 Excellent
Julia
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julia
Séjour de 1 nuit en mai 2024
10/10 Excellent
Sara Martine Amdal
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara Martine Amdal
Séjour de 2 nuits en mai 2024
8/10 Bien
Ross
25 mai 2024
Ross
Séjour de 2 nuits en mai 2024
8/10 Bien
Jade
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jade
Séjour de 2 nuits en mai 2024
10/10 Excellent
Clare
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clare
Séjour de 1 nuit en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Clare,Thank you for your excellent review.We highly appreciate your kind words about our property.We hope to see you again soon.KInd regards,Afiifa
10/10 Excellent
Joel Jakob
Voyage en famille avec de jeunes enfants
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joel Jakob
Séjour de 2 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Joel,Thank you for your kind words! We're delighted to hear that you found our staff very nice and that you felt you received great value for your money. It's wonderful to know that you enjoyed our breakfast and that you were happy with your stay. We look forward to welcoming you back soon.Kind regards,Afiifa
6/10 Satisfaisant
Majo
21 mai 2024
Les points forts : Propreté
Majo
Séjour de 1 nuit en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Majo,Thank you for your review.Our rooms are advertised as cozy and compact providing all the essential needs for a stay in London.Kind regards,Afiifa
8/10 Bien
Bertus
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bertus
Séjour de 3 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Bertus,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our hotel. It's great to know that you found our location convenient with easy access to the metro and local attractions. We take pride in offering good value for our guests and are pleased that you appreciated that. Although our rooms are cozy and compact, they are perfect for a comfortable and pleasant stay. We look forward to welcoming you back soon!Kind regards,Afiifa
8/10 Bien
Pinar
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pinar
Séjour de 4 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Pinar,Thank you for sharing your experience! We're thrilled to hear that you were very satisfied with your stay. Our team works hard to be accommodating, and we're pleased that you found our furnishings attractive. It's wonderful that you enjoyed our prime location with its many nearby restaurants and supermarkets, as well as the quiet and beautiful surroundings. We appreciate your insights about the room size and are glad it was sufficient for your city trip. We hope to welcome you back for another pleasant stay in the future!Kind regards,Afiifa
4/10 Médiocre
Angelo, Padova
Voyage en groupe, Voyage d’affaires
20 mai 2024
Les points faibles : Propreté, personnel et service, équipements
Angelo
Séjour de 3 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Angelo,I am sorry to hear you did not enjoy your stay. Hopefully, we can provide a better stay for you in the future.Kind regards,Afiifa
10/10 Excellent
Alessia
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alessia
Séjour de 3 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Alessia,Thank you for sharing your feedback with us! We're delighted to hear that you found our rooms to be completely sufficient and that cleanliness was maintained to your satisfaction. It's wonderful to know that our staff provided friendly service and that you felt well taken care of during your stay. We're also pleased that our location, with the subway station just 8-10 minutes away and shopping opportunities along the way, added convenience to your trip. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Afiifa
6/10 Satisfaisant
Frank
17 mai 2024
Les points faibles : Propreté
Frank
Séjour de 3 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Frank,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience regarding the room allocation. Our room assignments are based on the information provided by booking agencies, and we strive to accommodate all guest preferences to the best of our ability. We're sorry to hear that the room size did not meet your expectations. We appreciate your insights regarding the facilities and will certainly take them into consideration for future improvements. Please know that your comfort is our priority, and we will do our best to address these concerns. We hope to have the opportunity to better serve you in the future.Kind regards,Afiifa
4/10 Médiocre
Larry
Voyage d’affaires
16 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Larry
Séjour de 3 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Larry,Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet your expectations. Regarding our cleaning policy, we do mention on our website that we clean every three nights, and fresh towels can be provided by our reception upon request. We apologize for any inconvenience regarding the room size and lack of amenities. Your feedback regarding the lack of closet space and workspace is valuable to us, and we will certainly take it into consideration for future improvements. We understand the importance of a comfortable and enjoyable experience for our guests and regret that we fell short in this instance. We appreciate your feedback and hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Afiifa
6/10 Satisfaisant
Anke
13 mai 2024
Les points forts : Personnel et service
Anke
Séjour de 3 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Anke,Thank you for taking the time to leave us a review.Kind regards,Afiifa
10/10 Excellent
Charlotte Christin
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charlotte Christin
Séjour de 4 nuits en mai 2024
Réponse de Afiifa le 24 mai 2024
Dear Charlotte,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's fantastic location, with easy access to three underground stations within a short walk. It's great to know that you found our rooms sufficient for your city trip and that you felt very comfortable during your stay. We're also pleased that you enjoyed our breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can assist you with, please let us know.Kind regards,Afiifa