Dear Valued Guest, Thank you for taking the time to share your feedback about your recent experience at Mercure London Heathrow.We sincerely apologize that your overall experience did not meet your expectations. It is our utmost priority to ensure that every guest has a memorable and enjoyable stay & we regret any inconvenience caused.Please accept our sincerest apologies if the challenges you faced diminished the overall relaxation and wellbeing of your stay.Your feedback is crucial to us, as it helps us identify areas for improvement and deliver the high level of service that we strive for. We will address the issues you mentioned to the leadership team with utmost concern and for the issues to be rectified immediately.We hope you will give us an opportunity to better your experience with us shall your travels bring you back to Mercure.Sincerely yours, Mercure Team

Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure London Heathrow.It is always a pleasure to receive positive feedback. I will share your comments with our team as this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.We hope your future visit will be as pleasant as the previous one.Sincerely,Mercure Team

Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure London Heathrow.It is always a pleasure to receive positive feedback. I will share your comments with our team as this will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.We hope your future visit will be as pleasant as the previous one.Sincerely,Mercure Team

Dear Valued Guest,We very much appreciate your comments regarding your stay at Mercure London Heathrow.It is always a pleasure to receive positive feedback. I will share your comments with our team as this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your future visit will be as pleasant as the previous one.Sincerely,Mercure Team

Dear Guest,Thank you for your feedback. We will address you concerns. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments/ feedback to coach our team in order to provide a better experience in the future and ensure all booking requirements are met.Please accept my sincere apologies for the experience you faced while staying at our property.

Dear Caroline, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards

Dear Franck, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to note that you enjoyed your stay with us in nearly all aspects and would be grateful if you can tell us what areas of improvement would you prefer so that we can carry out the necessary procedures. Please feel free to inform us if we can be of any further assistance. Regards

Dear Myriam, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards

Dear guest, thank you for reaching out to us with a response regarding your at Mercure London Heathrow Hotel. I am happy to know that you fully enjoyed your stay with us in all aspects. Please feel free to contact us directly if we can be of any further assistance. Regards, Mercure Team

Dear Guest Thank you for your feedback. Thank you for the comments and we will look in into this to provide a better service to our guests.

Dear Guest Greetings from Mercure London Heathrow. Thank you very much for giving us a 3 star rating. We look forward to welcoming you back soon and giving you a memorable stay in the near future. Best Regards, Business Development

Dear Guest Thank you for sharing your valuable feedback. We look forward to welcoming you back soon. Best Regards, Business Development

Dear Guest Thank you for your feedback. Thank you for the comments and we will look in into this to provide a better service to our guests.