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Avis sur Marriott Executive Apartments London, Canary Wharf

5 out of 5
Marriott Executive Apartments London, Canary Wharf
22 Hertsmere Road, Canary Wharf, London, England

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 120 avis sur 175." "
Note des voyageurs de 8 (Bien), d’après 45 avis sur 175." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 175." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 175." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 175." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tres bon emplacement. Sur la ligne de métro du london bridge et de buckingam et autres lieux a voir.
Séjour de 3 nuits en janvier 2020
Réponse de Debosri D le 27 févr. 2020
Dear Valued Guest, We wanted to thank you kindly for the very kind words for your us following your stay with us. We were delighted to read you had a great stay with us and that for this reason, you will stay again in our hotel. This fantastic feedback has already been shared with the team. Once again, we are very thankful you took the time to contact us and look forward to welcoming you next year! Sincerely,

4/10 Médiocre

DennisC

Les points faibles : Personnel et service
Large rooms, nice location, no equipment, no service
Despite being in the higher price range, this hotel offers a room that's as described, and that's all. There's a kitchen, a bed, and two TVs. Wi-Fi is not free (6£ an hour!!!) and staff is not very helpful. The hotel asks for a 50£/night hold on the credit card to guarantee for the few extras you could use (VOD, Laundry... There's no minibar.) When asked to have separate beds, the hotel simply put a roll-away bed of 80x180 cm in the living room, whose cleanliness was doubtable (blood stain on the pillow, dirt on the "frame"). The windows were not clean from inside. However, they reveal a nice panorama of London. our room was located right above the train station, which causes some noise and vibrations due to the track switches.

10/10 Excellent

yrqbcu2f

Les points forts : Propreté, personnel et service, confort de la chambre
Bon Séjour
Bonne qualité d'ensemble, bon personnel, à recommander, salutations.

10/10 Excellent

Han, Guildford

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Darren

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not Really Five Stars
I have stayed in this hotel many times over the years and I have to say I am finally fed up. This hotel sells itself as a 5 star hotel. It isn’t. It is dated and in urgent need of renovation. I stayed in one of the apartments on the 11th floor with my family. There is nothing special about this hotel and I would actually say it is closer to a 3 start hotel. The lobby is impressive, but that is it.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Gary, Highcliffe

Séjour de 1 nuit en octobre 2023

10/10 Excellent

HOCHUL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best choice for family trip
If you're planning a medium-term stay in London, if you're traveling with a family, this is one of the best options. (1) It's a home away from home. Unlike a hotel, you have a living room. You can make your own breakfast if you don't want hotel breakfast. Of course, the breakfast that comes with your stay at the ground floor restaurant, Manhattan Grill, is also very good.(My wife still loves Omlet) (2) It's clean. There were comments from past users that the room needed remodeling, but the room was clean as if it had already been remodeled. The furniture is a bit old, but I can live with that. (3) Transportation is the best. It seems to be far away from Tower Bridge and Big Ben where tourists go. However, with access to the Elizabeth line, DLR, and subway (JUBILEE) as well as an Uber boat, I never felt like I was far away. You can also enjoy the unique night view of Canary Wharf. (4) Friendly staff I was impressed with the attentiveness of the staff during my stay. I was impressed that when I had a problem or complaint, they tried their best to solve it. Thanks again to MEL and MARI. If we ever have the opportunity to visit London again, Marriott Apartments Canary Wharf will be the best choice for our family.
Séjour de 9 nuits en mai 2023
Réponse de Sukanya - Guest Services Executive le 20 juin 2023
Thank you for your kind feedback. Much appreciated.

8/10 Bien

elysia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice, spacious and comfortable room. They did have an issue with hot water but out of their control. Close to the new Elizabeth line which was very convenient.
Séjour de 8 nuits en décembre 2022
Réponse de Sukanya le 18 janv. 2023
Thank you for your positive feedback, much appreciated.

10/10 Excellent

Gerard

Séjour de 14 nuits en juin 2022

8/10 Bien

John

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good unless you want to eat or drink after 9
Hotel is well located in Canary Wharf Close to shops and restaurants. Hotel was clean and room was big with kitchen area and with friendly staff. But no food available in the hotel after 9:30pm. no room service, No mini bar, no shop in hotel. There was tea and coffee in room but no milk if any type.
Séjour de 1 nuit en juin 2022

8/10 Bien

Dirk

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2022

8/10 Bien

Shawn

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
2nd Class Guest Services
The front desk staff was friendly, but the benefits of prepaying vs. booking direct via Hotels.com are evident. As a Marriott rewards member I did not receive the increased level of service and hospitality I am accustomed to receiving.
Séjour de 7 nuits en juin 2022

8/10 Bien

Ian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2022
Réponse de Fanny Hanisch - Senior Guest Experience Manager le 3 mai 2022
Thank you for your review, we really appreciate it.

10/10 Excellent

Manu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en novembre 2021
Réponse de Fanny Hanisch - Senior Guest Experience Manager le 7 déc. 2021
Thank you for your great feedback, much appreciated.

10/10 Excellent

Keith

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, apartment was very clean additional small bed for a young child was easily accommodated.
Séjour de 2 nuits en octobre 2021
Réponse de Fanny Hanisch - Senior Guest Experience Manager le 7 déc. 2021
Thank you for your positive feedback, we appreciate it!

10/10 Excellent

Darren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great family choice
For a family trip to London this was a great choice. Good service and room was very spacious with great views. A bit tired in decor but still very functional and we would stay again. Clean and ideal for 5 with a spare bed. We are fussy but this is recommended
Séjour de 1 nuit en octobre 2021
Réponse de Fanny Hanisch - Senior Guest Experience Manager le 7 déc. 2021
Thank you for your lovely feedback, much appreciated. We are aiming to refurbish the apartments hopefully next year!

8/10 Bien

Kim

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Nice sized apartment
Nice size 2 bedroom apartment for a family or 2 couples. Beds very comfortable. Rooms need updating but overall nice stay. Close to Canary Wharf.
Séjour de 1 nuit en septembre 2021
Réponse de Fanny Hanisch - Senior Guest Experience Manager le 5 oct. 2021
Thank you for your positive feedback, much appreciated.

8/10 Bien

Sukhjinder

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en octobre 2021
Réponse de Fanny Hanisch - Senior Guest Experience Manager le 5 oct. 2021
Thank you for your kind feedback, much appreciated.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really loved this hotels central location. Every major restaurant is within walking distance. Some less the 2 mins walk. Beautiful relaxing location. Great for business or a relaxing weekend. The staff were super friendly and attentive to our needs.
Séjour de 2 nuits en août 2021
Réponse de Fanny Hanisch - Senior Guest Experience Manager le 25 août 2021
Thanks for your lovely feedback, much appreciated.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2021
Réponse de Vera le 21 juil. 2021
Dear Guest Thank you so much for your amazing scores. Hope to welcome you back soon! Best wishes. The Guest Relations Team

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unpleasant stay (not fit for 5 stars)
Serviced apartment needs renovation TV, kitchen supplies are very old. There is a fan running during the day which makes noise but guest are not allowed to control and can not open windows. Some of the staffs are not very professional and makes many mistakes. They have some problem with internal communication.
Séjour de 1 nuit en décembre 2020
Réponse de Vera Oliveira le 23 déc. 2020
Dear Guest. Thank you for taking the time to provide your feedback about your recent stay with us. Once again we do apologize for the shortfalls you have encountered during your stay with us, and I trust that your questions and concerns were already clarified on your previous several contacts with our Sales department. We hope to have the opportunity to welcome you back in order to enhance your memories with us. Sincerely The Guest Relations Team

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
식재료 관리 엉망, 노후된 서비스아파트
식재료 관리가 잘 안되는지 룸서비스 조식에 곰팡이 생긴 빵이 있었고 창문은 열수없게 밀폐해서 환기가 어렵고 주간에 팬 도는 소리가 거슬리는데 끌수도 없게 되어있음 서비스아파트는 리노베이션 필요해보임 티비, 주방도구 등 너무 노후됨
룸서비스 조식에 곰팡이 난 빵
룸서비스 조식에 곰팡이 난 빵 클로즈업
Séjour de 7 nuits en décembre 2020
Réponse de Vera Oliveira le 23 déc. 2020
Dear Guest. Thank you for taking the time to provide your feedback about your recent stay with us. Once again we do apologize for the shortfalls you have encountered during your stay with us, and I trust that your questions and concerns were already clarified on your previous several contacts with our Sales department. We hope to have the opportunity to welcome you back in order to enhance your memories with us. Sincerely The Guest Relations Team

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice family break
We stayed in two room apartments which was perfect size for us a family. Overall we enjoyed our stay here although we found the rooms could be cleaner. Considering current times it was very important to us to have clean rooms, we bought our own wipes to be extra clean. When we cleaned the chairs and tables we found dirt on the wipes, this was done as soon as we arrived in the room. It wasn’t a massive deal as we were always going to take extra cleaning precautions and maybe the room was not occupied for a while hence the dirt. Staff were polite, breakfast was good. Nice eating places around the local area too.
Séjour de 2 nuits en août 2020
Réponse de Vera Oliveira le 11 sept. 2020
Dear Guest. Thank you so much for taking the time to share your feedback. We truly apologize for the shortfalls you encountered during your stay with us. We will definitely pass on your comments to the Housekeeping department in order to avoid any repeat in the future. We hope to have the opportunity to host again soon. Sincerely The Guest Relations Team

10/10 Excellent

Harvinder

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was wonderful thank you so much
Séjour de 1 nuit en août 2020
Réponse de Vera Oliveira le 11 sept. 2020
Dear Mr Harvinder. Thank you so much for your review and for staying with us! Hope to see you soon! Sincerely The Guest Relations Team

2/10 Horrible

NM, Los Angeles, CA

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve been a Marriott club owner for more than 18 years , I have never had such bad experience at any other Marriott we stayed at. First , room was not ready when we arrived at 6 PM !! exhausted after a long flight from Los Angeles. Staff has been very slow to respond to any requests. We are accommodated into a small room until ours is ready. We were then moved to the room at night finally being able to get some sleep. Upon walking into the room I saw what looked like a dead fly on the nightstand next to our bed, I ignored it since we were dead tired. On Christmas eve, I start noticing many more of these bugs (flies) around the room and called the front desk who sends the security and said ok we will move you tomorrow since it is Christmas Eve. We were disgusted and upset and it totally ruined our vacation. The manager second morning contacted us and he offered to dry clean our clothes and bags, I agreed however he said because of the holidays we have to do it on two stages, I reluctantly agreed. However, this manager left on vacation and came another lady who tried to make us pay for the 2nd load of dry-cleaning service. I was outraged, however she then agreed to have the dry cleaning done. At the end of the stay they offered no apology for ruining our vacation. I will never be returning to this place and I’m writing to you here to investigate what happened.
Séjour de 10 nuits en décembre 2019
Réponse de Maria le 22 févr. 2020
Dear Nabil M. Once again, we are deeply sorry for your unpleasant experience. Your comments have been shared with the relevant heads of department and will be reviewed in our constant aim to improve our services. I do hope to have the opportunity to welcome you back in order to improve your memories with us The Guest Relations Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2019

8/10 Bien

Neil

Voyage en famille
Les points forts : Personnel et service
Disappointed
With such a late check-in time of 3.00pm it was incredibly disappointing to not have a room until around 4:30! Perhaps that why the room was not overly clean. In particular the bathroom with long black hairs on the floor.
Séjour de 1 nuit en janvier 2020
Réponse de Debosri D le 27 févr. 2020
Dear Valued Guest, Thank you for taking the time to post a review following your recent stay. We are sorry to hear that some areas of your stay have not met your expectations and hope we will have the pleasure to welcome you back in the future to better your experience this time. Sincerely, Debosri D

8/10 Bien

Andy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2019

8/10 Bien

Hye-Seung

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing room... Comfortable and very luxurious...
Séjour de 2 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and nice hotel in London Canary wharf
Séjour de 8 nuits en octobre 2019

10/10 Excellent

EDUARDO

Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Fit for purpose. I can't fault this hotel
Séjour de 1 nuit en mars 2018

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome place!
Couldn't have been better!
Séjour de 3 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en août 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had bioked the apartment for a week and it great to have a kitchen and living room space. And a great view too. I would definitely go back
Séjour de 4 nuits en août 2019

10/10 Excellent

Arthur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is in a great area if you want to have very easy access to london. everything was great, big room, 2 bedrooms and 2 full baths plus a great kitchen. laundry was sometimes difficult. some people don’t take their laundry out of the washer and you are stuck waiting for an open washer to get laundry done. this is not the hotel’s fault. overall excellent hotel
Séjour de 9 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
전반적으로 다 좋았습니다. 특히 모던하고 편리한 키친과 넓고 깨끗한 침대가 맘에 들었습니다. 화장실 욕조도 크고 좋았습니다.
Séjour de 11 nuits en juillet 2019

8/10 Bien

alessandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 12 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Séjour de 8 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté
We stayed here with three children so the kitchen facilities in the apartment were convenient.
Séjour de 3 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en avril 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not enough beds in room on our arrival. Kitchen facility was super
Séjour de 3 nuits en avril 2019

10/10 Excellent

Stacy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Almost as good as home
Amazing location, staff and room. Easy to get around town and plenty of space to relax after a long day. Close to many restaurants and shopping options
Séjour de 3 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gute Lage . Bahn und Untergrundstationen sind sehr nahe. Kommen gerne wieder.
Séjour de 6 nuits en décembre 2018
Réponse de London Marriott Canary Wharf Executive Apartemnts le 19 févr. 2019
Dear Guest Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en décembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mega geiles Hotel, ca. 10 Gehminuten zur Underground Station. Um das Hotel herum gute Restaurants.
Séjour de 4 nuits en décembre 2018