Avis sur Leonardo Royal London St Paul’s
Leonardo Royal London St Paul’s
10 Godliman Street, London, England
Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
9,2/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations Team le 17 mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
2/10 Horrible
Coralie
16 avr. 2024
Coralie
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Team le 6 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
8/10 Bien
Amelie
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amelie
Séjour de 4 nuits en avril 2024
Réponse de Guest Relations Team le 13 avr. 2024
Thank you for your review, we hope to welcome you back soon!
10/10 Excellent
Dilmy
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dilmy
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Team le 21 févr. 2024
Thank you for your review, we hope to see you again soon!
10/10 Excellent
Audrey
Voyage en groupe
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Audrey
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations Team le 24 janv. 2024
Dear Audrey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations Team
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
10 janv. 2024
Les points faibles : Personnel et service
Déçu
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations Team le 13 janv. 2024
Dear Karima, Thank you for your time to review our hotel. Kind regards, Guest Relations Team
10/10 Excellent
Fatima
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fatima
Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations Team le 13 janv. 2024
Dear Fatima, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
Xavier
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel au calme mais central
Xavier
Séjour de 4 nuits en décembre 2023
Réponse de Guest Relations Team le 13 janv. 2024
Dear Xavier, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
ERWAN
Voyage en famille
28 déc. 2023
Les points forts : Propreté et équipements
ERWAN
Séjour de 3 nuits en décembre 2023
Réponse de Guest Relations Team le 31 déc. 2023
Thank you for the positive review, we hope to see you back here again soon!
10/10 Excellent
Tamara
Voyage en couple
11 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamara
Séjour de 3 nuits en novembre 2023
Réponse de Guest Relations Team le 14 nov. 2023
Dear Tamara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Guest Relations Team
4/10 Médiocre
CHRISTOPHE GILLES
6 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
CHRISTOPHE GILLES
Séjour de 2 nuits en octobre 2023
Réponse de Martin DM le 7 nov. 2023
Dear Christophe I hope you are doing well, and thank you very much for taking the time to let us know your feedback and the issues you experienced during your stay. We are delighted to have guest satisfaction, and I apologise sincerely for our shortcomings during your recent stay. I’m very disappointed to acknowledge that we could not meet your expectations upon checking into the room, you found the A/C unit leaking from the condensation. I completely understand the frustration this has caused. We always listen to our guest feedback and do everything possible to face these challenges. I understand the importance of guest feedback and value the opportunity to improve based on our guests' experiences. Please let me know if you are happy to give the hotel a chance to regain your trust, and we will make sure you have a pleasant stay with us on this occasion. Again, I am so sorry that your recent stay with us was not up to standard, and I hope we can welcome you back again.
10/10 Excellent
Aurélia
Voyage en famille
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour en famille
Aurélia
Séjour de 4 nuits en octobre 2023
Réponse de Guest Relations Team le 1 nov. 2023
Thank you for your positive review, we hope to welcome you here again!
8/10 Bien
Emilie
27 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emilie
Séjour de 4 nuits en août 2023
Réponse de Guest Relations Team le 29 août 2023
Thank you for your positive review, we hope to welcome you back here soon!
10/10 Excellent
Fabien
8 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fabien
Séjour de 4 nuits en août 2023
Réponse de Guest Relations Team le 12 août 2023
Dear Fabien,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
10/10 Excellent
Yves
Voyage en famille
22 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yves
Séjour de 3 nuits en mai 2023
Réponse de Guest Relations le 23 mai 2023
Dear Yves,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope to welcome you back soon.Kind regards,Guest Relations Team
6/10 Satisfaisant
Laetitia
Voyage en famille
8 mai 2023
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Déçus
Laetitia
Séjour de 3 nuits en avril 2023
Réponse de Guest Relations Team le 9 mai 2023
Dear Déçus,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,
6/10 Satisfaisant
roxane
Voyage en famille
29 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
roxane
Séjour de 3 nuits en mai 2024
10/10 Excellent
Michaela
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michaela
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations Team le 29 mai 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay.
10/10 Excellent
Thorsten
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thorsten
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations Team le 29 mai 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay.
10/10 Excellent
Elliyah
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elliyah
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Team le 29 mai 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay.
10/10 Excellent
Jay
Voyage d’affaires
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jay
Séjour de 7 nuits en mai 2024
Réponse de Guest Relations Team le 29 mai 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay.
10/10 Excellent
Parminder, Leicester
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parminder
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 27 mai 2024
Dear Parminder, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
Phillipa
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Phillipa
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 29 mai 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay.
10/10 Excellent
Carlos Andres
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos Andres
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Team le 27 mai 2024
Dear Carlos Andres, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
Marc
Voyage d’affaires
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 27 mai 2024
Dear Marc, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
Carl
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carl
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 23 mai 2024
Dear Carl,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Bien
Julia Vanessa
Voyage en famille
21 mai 2024
Les points forts : Propreté et équipements
Julia Vanessa
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations Team le 22 mai 2024
Dear Julia, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon
8/10 Bien
Sandra
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
Sandra
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 22 mai 2024
Dear Sandra, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon
8/10 Bien
Mehdi
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mehdi
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Team le 22 mai 2024
Dear Mehdi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 Excellent
Janette
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janette
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Team le 21 mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 Excellent
William
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Team le 21 mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 Excellent
Glenn
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Glenn
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 17 mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 Excellent
Erick, Lake Forest Park
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erick
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Team le 17 mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Bien
Fred Erik
16 mai 2024
Les points forts : Propreté et personnel et service
Fred Erik
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Team le 17 mai 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 Excellent
Doreen
Voyage en famille
15 mai 2024
Doreen
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 16 mai 2024
Good afternoon, Thank you for your review, we are glad to hear you had a great time! We hope to welcome you back soon!
8/10 Bien
Andrew Robert
Voyage en famille avec de jeunes enfants, Voyage en famille
13 mai 2024
Andrew Robert
Séjour de 5 nuits en mai 2024
Réponse de Guest Relations Team le 15 mai 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
Karen
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 15 mai 2024
Dear Karen, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
J.R.T.
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
J.R.T.
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Team le 15 mai 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
Dagmar
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dagmar
Séjour de 5 nuits en avril 2024
Réponse de Guest Relations Team le 15 mai 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
Matthias
Voyage en famille avec de jeunes enfants
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matthias
Séjour de 6 nuits en mai 2024
Réponse de Guest Relations Team le 15 mai 2024
Dear Guest, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We look forward to welcoming you back very soon. Kind regards, Guest Relations Team
10/10 Excellent
Maria, Maple
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 11 mai 2024
Dear Maria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
8/10 Bien
Balázs, Pomáz
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Balázs
Séjour de 5 nuits en avril 2024
Réponse de Guest Relations Team le 11 mai 2024
Dear Balazs, Thank you for your time to review our hotel. We are glad that you enjoyed your stay. We always learn from our guests' feedback and we appreciate bringing to our attention areas that still can be improved. We look forward to welcoming you back very soon.
10/10 Excellent
Rob
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rob
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Team le 9 mai 2024
Thank you for taking your time to review our hotel, we hope to welcome you back in the future!
4/10 Médiocre
Justine
Voyage en famille
8 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Justine
Séjour de 9 nuits en mars 2024
Réponse de Guest Relations Team le 11 mai 2024
Dear Justine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
10/10 Excellent
giuseppe
Voyage en couple
7 mai 2024
giuseppe
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations Team le 8 mai 2024
Thank you for your time to review our hotel. We are glad that you enjoyed your stay!
10/10 Excellent
Jonathan
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Team le 7 mai 2024
Thank you for your positive review, we're glad to hear you had a great stay with us. We hope to welcome you back to our hotel soon!
6/10 Satisfaisant
Wesley James
6 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Wesley James
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Team le 7 mai 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
8/10 Bien
Francis
3 mai 2024
Francis
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 5 mai 2024
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
10/10 Excellent
Robert
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Team le 4 mai 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
8/10 Bien
Lisa
3 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Team le 4 mai 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.