Thank you for sharing your excellent review and for awarding us 5/5. We are very pleased to hear you had a wonderful stay. I have shared your review with the rest of the team members, as they too will be delighted to have received such wonderful evaluation. Thank you once again and we look forward to welcoming you back again in the not too distant future.Kind regardsHilton London Paddington

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your participation in completing our survey, and we are very sorry you were unhappy with your recent stay. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Thank you again for your feedback and we hope you will consider staying with us again so that we can make it right for you.Kind regardsHilton London Paddington

Dear Armand,Thank you for taking the time to share your review. I am sorry to hear you were not entirely happy with your stay. In regards with the fire alarm evacuation that took place during the start of your stay it is our priority and procedure to evacuate the entire building and I believe our team followed the correct procedure and we made sure all our guests and staff were safely out of the building. These incidents can be very long and exhausting I am very sorry for this. However it is something that we cannot risk nor rush as it is impediment we keep everyone safe.Please accept my apologies for any inconveniences this may have caused to your stay. We have considered your comments and we will continually work to improve our guest experience. I personally hope to have the opportunity to welcome you back for a smoother and more enjoyable experience. Kind regards,Keyla AguilarDuty Manager

Dear Mr. Luke. Thank you for taking a moment to share your experience. I am pleased to hear that you liked the room and the facilities. We apologize we were not able to provide you with the quality of services you deserve on this occasion and felt that the team were not helpful. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Please accept our apologies for all the highlighted issues encountered. This is certainly not the lasting impression we wish to leave with our valued guests, we would like to assure you that your feedback is important to us and thus will be actioned accordingly. We sincerely hope to have the opportunity to welcome you back in the near future.