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Avis sur Hilton London Kensington

4 out of 5
Hilton London Kensington
179-199 Holland Park Avenue, London, England

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 315 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 361 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 178 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 99 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1002." "

7,8/10

Propreté

8,4/10

Personnel et service

7,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Benoit

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Hôtel sympa, mais où on dort mal
L'hôtel est très bien . Mais la qualité de la literie ( oreiller matelas, couette) est très mauvaise.
Séjour de 4 nuits en février 2024
Réponse de Kathian Rigobert le 28 févr. 2024
Hello Benoit, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.

2/10 Horrible

Omayma

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
unfortunately we had a really bad experience in this hotel the first day. the room door couldn’t be opened after I have left the room for 30 min for the first time. I didn’t appreciate the way the staff has managed the situation. instead of being optimistic and try to find a solution, they were telling me that someone may have entered the room in which my passport and all my personal belongings were in there. at the end, it was just the keys battery system that was uncharged. however, really not professional
Séjour de 3 nuits en décembre 2023
Réponse de p le 9 janv. 2024
OmaymaThank you for your review and I am so sorry that we have let you down on this occasion and we have reviewed your comments with our team. I do hope that we will have an opportunity to welcome you back.Do let me know when you have next booked a stay so we can ensure you are well looked after.Kind RegardsPatricia MahonGeneral Manager

10/10 Excellent

Kesya

Séjour de 3 nuits en décembre 2023
Réponse de Kathian Rigobert le 19 janv. 2024
Good day, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future.

4/10 Médiocre

Aghiles, Paris

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Worst bathroom ever, I couldn’t move in the shower because it was ridiculously small
Séjour de 2 nuits en décembre 2023
Réponse de Patricia le 7 déc. 2023
Thank you for posting your review. I am sorry that you were disappointed your stay. Please do let me know when you have next reserved a room so that I can ensure you are well looked after.Kind RegardsPatricia MahonGeneral Manager

10/10 Excellent

Océane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Patricia le 13 nov. 2023
Thank you for your rating, we hope to welcome you back soon.Kind RegardsTeam Kensington

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holland park based hotel A+
Hotel from the well known chain in a safe and really nice area, quiet room, a bit outdated but with a comfortable bed and a very good breakfast.
Séjour de 2 nuits en septembre 2023
Réponse de Patricia le 9 oct. 2023
Thank you so much for you review, we are very happy to read that you enjoyed your time with us. We hope to welcome you back soon.Kind RegardsTeam Kensington

2/10 Horrible

Olivier

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unfortunately, I couldn't go to London at those dates because of an unexpected family matter (funeral of my uncle). I tried contacting Expedia to see if I could postpone my city trip at another date but the answer I received was so rigid and firm that I did not even try to go further in those circumstances. I was however offered to postpone with some charges that were actually more expensive than my original reservation... I don't think I will ever use your website again. Calling more than a week in advance to cancel should be possible at no charges. Even more so if you ask for a reservation to be postponed. In a city like London, I have no doubts that the room would have been re-booked in no time. Hope this feedback will reach you as a very unhappy customer.
Séjour de 2 nuits en août 2023
Réponse de Team Kensington le 15 août 2023
Dear Olivier,We are truly sorry to hear about the unfortunate circumstances that led to the cancellation of your trip and the difficulties you faced with the booking. We would like to have you stay with us! We understand that unexpected situations can arise and wish we can be of more help, unfortunately, we have no control over Expedia's booking policy regarding cancellations and refunds. On your next booking, please feel free to reach out to us directly. Thank you for sharing your feedback, and we hope to have the opportunity to better serve you in the future.

6/10 Satisfaisant

Moussa

Voyage d’affaires
PAS ASSEZ CONVAINCANT
JE SUIS DEÇU DU STANDING DES CHAMBRES PAR RAPPORT AUX PHOTOS. NIVEAU DE CONFORT TROP BAS (CHAMBRE ENCOMBRANTE ET LIT NON CONFORTABLE)
Séjour de 3 nuits en juillet 2023
Réponse de Team Kensington le 7 août 2023
Dear Moussa,Thank you for your feedback. We are sorry to read that you are disappointed with the room. Your comments about the bulky room and uncomfortable bed have been noted, and we will work to address these concerns to ensure a better experience for our guests.Your satisfaction is important to us, and we hope to have the opportunity to provide you with an improved stay in the future.Best regards,

4/10 Médiocre

JEAN PAUL

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
sejour quelques jours a Londres
Les plus : proche du Metro -Buffet du matin copieux Les moins : hotel vieillissant non conforme a HILTON - porte de salle de bain a coulisse ne fermant pas a cause de la vieille moquette - ne vos pas son nombre etoiles ....
Séjour de 1 nuit en avril 2023
Réponse de Team Kensington le 2 mai 2023
Dear JEAN PAUL,Thank you for choosing to stay with us and leaving a review of your recent experience. We appreciate your feedback, both the positive comments regarding our convenient location near the metro and our breakfast buffet, and the constructive criticism regarding the hotel's aging infrastructure and issues you experienced with the sliding bathroom door. We apologise for any inconvenience this may have caused you during your stay. Please know that we are taking your feedback seriously, and we will address these issues with our team to ensure we improve the overall guest experience.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Best regards,

4/10 Médiocre

benjamin

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
L
Séjour de 3 nuits en janvier 2023
Réponse de Hilton London Kensington le 25 janv. 2023
Dear benjamin,We are sorry that you had a negative experience at our hotel. We are known for our exceptional attention to detail, and we regret that we may have missed the mark on this occasion. Please let us know when you will be back again so we can put things right again.Kind Regards,

10/10 Excellent

Jean sebastien

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trop bien
Réponse de Hilton London Kensington le 23 janv. 2023
Dear Jean,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating and to hear you had a great stay.Kind Regards,

8/10 Bien

Yannick

Les points forts : Propreté, personnel et service, confort de la chambre
Bon hôtel au calme et proche du métro.
Trois nuits passées au hilton kensington. Séjour satisfaisant mais je préfère celui de hyde park. Quelques petits points à améliorer (lit en 140 mais de qualité, ampoules grillées, clim très bruyante, eau pas toujours renouvelée et pas mise au frais). Un très bon point par contre pour le petit déjeuner d'excellente facture et offrant beaucoup de choix. Le personnel est très accueillant et au petits soins. Quartier calme et métro pas trop loin (5 minutes à pieds). Pas mal de possibilités de restauration aussi vers le centre Westfield à 5 minutes. Dans l'ensemble le séjour fût agréable.
Séjour de 3 nuits en décembre 2022
Réponse de Team Kensington le 9 janv. 2023
Dear Yannick,We appreciate your honest and detailed review. We are very happy to read that your stay was satisfactory. We will pass on your suggestions to the executive team to review and take necessary actions. We hope to see you again soon!

6/10 Satisfaisant

Ghislaine

Les points forts : Propreté et personnel et service
Décevant
Nous avions réservé une chambre luxe et on nous a donné une chambre standard au 1 et étage .... Après réclamation , nous avons eu une chambre plus grande au 7 ème étage . La salle de bain est minuscule et les toilettes pas séparés ... ce n'est pas la définition d'une suite !!! Le lit n'est pas assez large . Par contre , le linge de lit et de toilette est de bonne qualité .
Séjour de 3 nuits en octobre 2021
Réponse de Team Kensington le 31 déc. 2021
Dear Ghislaine, Thank you for taking the time in responding, please do contact us in order to discuss your stay further. We hope to see you once again at the Hilton London Kensington.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Etablissement correct.
Les chambres manquent un peu de confort et de modernité mais l'établissement reste tout à fait convenable. Le personnel est agréable et le service a été conforme à nos attentes.
Séjour de 3 nuits en décembre 2020
Réponse de Team Kensington le 15 déc. 2020
Thank you so much for your review. We are happy to read that overall you enjoyed your stay! Joyeux Noel. From Team Kensington

8/10 Bien

Delmas

Séjour de 2 nuits en mars 2020

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre et salle de bain impeccable Parties communes très propres
Séjour de 6 nuits en janvier 2020
Réponse de Team Kensington le 19 févr. 2020
Thank you for taking the time out to share your feedback. It has been shared with the team here. Kind Regards , Team Kensington

8/10 Bien

Valerie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Court séjour
Hôtel très bien situé. Chambre petite mais confortable. Wi-Fi ne fonctionne pas. Dans l’ensemble bon séjour. Nous n’avons pris le petit déjeuner.
Séjour de 1 nuit en décembre 2019
Réponse de Team Kensington le 19 déc. 2019
Valerie, thank you for taking the time out to share your feedback. It has been shared with the team here. Kind Regards , Team Kensington

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Much too old and prices are much too old in relation to quality of interior and total approach !!
Séjour de 2 nuits en novembre 2019
Réponse de Team Kensington le 19 déc. 2019
Thank you for taking the time out to share your feedback. It has been shared with the team here. Kind Regards , Team Kensington

6/10 Satisfaisant

cem

Séjour de 1 nuit en novembre 2019

4/10 Médiocre

A.J

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Chambre à la décoration vieillotte. Salle de bain trop petite, douche, WC et lavabo trop proche. Une seule chaîne de télé en français (TV5 monde).
Séjour de 2 nuits en octobre 2019
Réponse de Team Kensington le 19 nov. 2019
A.J, Thank you for your recent stay and for taking the time to share your experience with us. Your review has been shared with the team here. Kind Regards Team Kensington

10/10 Excellent

Mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2019
Réponse de Team Kensington le 19 nov. 2019
Mathieu, Thank you for your recent stay and for taking the time to share your experience with us. Your review has been shared with the team here. Kind Regards Team Kensington

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
All good in terms of location. Facilities dated. I left a shirt in my room so would like your help in recovering it please
Séjour de 1 nuit en septembre 2019
Réponse de Patricia le 4 oct. 2019
Thank you for your review, good to read that you enjoyed your stay. Do let us know if we can help you regarding your shirt. Kind Regards Patricia

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2019
Réponse de Patricia le 5 août 2019
Thank you for your review. Kind Regards, Patricia Mahon, General Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Pas de restaurant Linge de toilette un peu ancien Lits très confirtables
Séjour de 3 nuits en juillet 2019
Réponse de Team Kensington le 26 juil. 2019
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2019
Réponse de Team Kensington le 8 juil. 2019
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

10/10 Excellent

Voyageur vérifié

Séjour de 6 nuits en juin 2019
Réponse de Team Kensington le 8 juil. 2019
Thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

8/10 Bien

baptiste

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de Team Kensington le 11 juin 2019
Baptiste, Thank you for your recent stay and for taking the time to share your experience with us.

8/10 Bien

ID QUANTIQUE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon
Hotel bien placé Personnel sympa
Séjour de 2 nuits en janvier 2019
Réponse de Team Kensington le 17 janv. 2019
ID QUANTIQUE, thank you for your recent stay and for taking the time to share your experience with us. Kind Regards Team Kensington

8/10 Bien

Robert

Voyage en couple
Les points forts : Personnel et service et équipements
great location. close to tube station as well as lots of dining option due to proximity to the large mall nearby
Séjour de 1 nuit en mai 2024
Réponse de Kathian Rigobert le 29 mai 2024
Hi Robert. Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

8/10 Bien

Yan hang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ATM is in the hotel
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 29 mai 2024
Hi Yan, Thank you for your review regarding your most recent stay please it's our hope to welcome you back here with us in the not so distant future. Team Kensington

8/10 Bien

Yan hang

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 1 nuit en mai 2024
Réponse de Kathian Rigobert le 29 mai 2024
Hello, Thank you for taking the time to leave us a review. We at Hilton Kensington are happy to hear that you have enjoyed your stay with us and hope to welcome you back here with us soon. Team Kensington

8/10 Bien

Neil, Carine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Property needs updating but we were upgraded to a suit..
Séjour de 1 nuit en mai 2024
Réponse de Kathian Rigobert le 21 mai 2024
Hi Neil, Thank you for taking the time to leave us a review. We at Hilton Kensington are happy to hear that you have enjoyed your stay with us . It's our hope to welcome you back with us soon. Team Kensington

4/10 Médiocre

Patrizia

Voyage en famille
Very old and tatty furniture in rooms. Very old & dated and in desperate need of a refresh and update. Bathroom holes drilled and not filled & rust stains on walls.
Séjour de 1 nuit en mai 2024
Réponse de Kathian Rigobert le 20 mai 2024
Hello, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

8/10 Bien

Amir

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Near to everything you need shopping and restaurants.
Séjour de 1 nuit en mai 2024
Réponse de Kathian Rigobert le 21 mai 2024
Hi Amir, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon. Team Kensington

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kathian Rigobert le 21 mai 2024
Hello, Thank you for taking the time to leave us a review it's our hope to be able to welcome you back here with in the not so distant future. Team Kensington

4/10 Médiocre

Kisaragi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location is great. Service, facility and cost performance are not bad.
Séjour de 8 nuits en mai 2024
Réponse de Kathian Rigobert le 13 mai 2024
Hello,Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

8/10 Bien

Debbie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Kathian Rigobert le 13 mai 2024
Hello Debbie, Thank you for taking the time to leave us a review. We at Hilton Kensington are happy to hear that you have enjoyed your stay with us and hope to see you here with us in the not so distant future. Team Kensington

8/10 Bien

bonnie, Edmonton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is no air conditioning. The food at the restaurant is very good. You can catch a bus right by the hotel to go downtown, and the Oxford Tube as well. This hotel is good value for the money.
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 1 mai 2024
Good Day, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. Your comment regarding the a/c has been forward to our team to better improve our service. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

10/10 Excellent

clare

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing. Especially Danesh at reception. He was so helpful and very friendly. The bar staff were lovely.
Séjour de 2 nuits en avril 2024
Réponse de Kathian Rigobert le 29 avr. 2024
Hi Clare, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

8/10 Bien

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly and helpful staff. Great breakfast. Would go again.
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 26 avr. 2024
Hi Nancy, Thank you for taking the time to leave us a review, we hope to continue exceeding your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

4/10 Médiocre

masako

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 11 nuits en avril 2024
Réponse de Kathian Rigobert le 1 mai 2024
Hello, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington

10/10 Excellent

Ghassan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent. Would defo stay again
Séjour de 5 nuits en avril 2024
Réponse de Kathian Rigobert le 24 avr. 2024
Good Day, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

8/10 Bien

Helen K

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Conveniently close to Westfield shopping centre, buses and tube links.
Séjour de 3 nuits en avril 2024
Réponse de Kathian Rigobert le 23 avr. 2024
Hi Helen, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

10/10 Excellent

Felipe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely facilities Nice staff
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 22 avr. 2024
Hello, Thank you for leaving us a 5 star review its our hope to continue exceeding the expectations of all our guests and welcome you back here with us in the not so distant future. Team Kensington

4/10 Médiocre

xinyu

Les points faibles : Infrastructures et conditions de l’hébergement
hotel too old
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 22 avr. 2024
Hello, Your review will be used as we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington

10/10 Excellent

Mariana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love it Thank you !! Buffet breakfast was awesome !!! Thank you everything
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 26 avr. 2024
Hello Mariana, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

10/10 Excellent

Alun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 17 avr. 2024
Hello Alun, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your 5 star rating. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington

6/10 Satisfaisant

Katie

Voyage en couple
Les points faibles : Équipements
NA
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 15 avr. 2024
Hi Katie, Thank you for taking the time to leave us a review it's our hope to be able to welcome you back here soon. Team Kensington

6/10 Satisfaisant

Jane

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Kathian Rigobert le 15 avr. 2024
Hi Jane, We hope to continue using our guest reviews to improve our service providing us with stays that exceed expectation we hope to welcome you back here soon. Team Kensington

6/10 Satisfaisant

Emma

Voyage en couple
Les points forts : Propreté et personnel et service
The rooms were a little tired and the bed was super lumpy but overall it was a reasonably priced hotel right next to Westfield in Shepherd’s Bush. We had a room at the back so it was nice and quiet. Can’t really complain. The chap at the check in desk was super friendly as well.
Séjour de 1 nuit en avril 2024