Avis sur Hilton London Canary Wharf
Hilton London Canary Wharf
South Quay, Marsh Wall, London, England
Avis
9,2
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en groupe
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Henry le 9 janv. 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 5/5 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.
10/10 Excellent
Anastasia
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anastasia
Séjour de 3 nuits en décembre 2023
Réponse de krisrtyna le 17 déc. 2023
Dear Anastasia,We would like to thank you for your 10 of of 10 score.We will share this with our team and hope to welcome you again.Best regards,Management
10/10 Excellent
Philippe
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Philippe
Séjour de 1 nuit en novembre 2023
Réponse de James Dodwell le 7 nov. 2023
Dear Philippe,Thank you for taking the time to leave a perfect rating for your recent stay at Hilton Canary Wharf. We are thrilled to see that you had such a wonderful experience during your visit.We greatly value your feedback, and we hope to have the pleasure of welcoming you back in the near future. If you have any specific comments or suggestions you'd like to share, please don't hesitate to reach out.Once again, thank you for choosing Hilton Canary Wharf, and we look forward to your return.Kind Regards,
10/10 Excellent
Cindy
31 août 2023
Cindy
Séjour de 2 nuits en août 2023
Réponse de James Dodwell le 1 sept. 2023
Dear Cindy,Thank you for taking the time to leave a review and for rating your stay at Hilton Canary Wharf with a perfect score! We appreciate your feedback and are delighted that you had such an exceptional experience during your time with us.If you ever find yourself returning to the area, we look forward to the opportunity to host you again and provide you with another fantastic stay.Kind Regards,
10/10 Excellent
Eudoxie Mayifuila
16 juil. 2023
Eudoxie Mayifuila
Séjour de 3 nuits en juillet 2023
Réponse de Arty le 5 août 2023
Thank you for a great score of 5/5 for your stay.At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. Here at Hilton, we always strive to make every guest happy and it's our number one priority.I personally hope that we will see you soon in our hotel!
6/10 Satisfaisant
André
Voyage en famille
10 août 2022
Les points forts : Propreté et personnel et service
André
Séjour de 1 nuit en août 2022
8/10 Bien
Anne-Laure
Voyage en famille
10 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne-Laure
Séjour de 4 nuits en août 2022
8/10 Bien
Voyageur vérifié
6 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2020
10/10 Excellent
Voyageur vérifié
Voyage en famille
30 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en août 2019
8/10 Bien
Leila
7 août 2019
Les points forts : Propreté
Correct
Leila
Séjour de 3 nuits en août 2019
8/10 Bien
Vito
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vito
Séjour de 2 nuits en mai 2024
10/10 Excellent
Manuela
18 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Manuela
Séjour de 1 nuit en mai 2024
8/10 Bien
Oleg
Voyage en famille avec de jeunes enfants
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oleg
Séjour de 3 nuits en avril 2024
Réponse de kristyna le 13 mai 2024
Dear Oleg,Thank you for your high score. We are glad that you have enjoyed your stay with us and we hope to improve so we can make it 5 next time.Thank youBest regardsHotel management
10/10 Excellent
JOSE
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOSE
Séjour de 1 nuit en mai 2024
Réponse de kristyna le 13 mai 2024
Dear Jose,Thank you for staying with us and thank you for giving us such a high score. We are glad that you have enjoyed your stay with us and the surrounding area also. we hope to accommodate you at very near future.Thank youBest regardsHotel management
10/10 Excellent
Maggie
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maggie
Séjour de 3 nuits en mai 2024
Réponse de kristyna le 13 mai 2024
Dear Maggie,Thank you for the lovely review. We are glad that you have enjoyed the time with your nephew here with us.We hope to accommodate you very soon.Thank youBest regardsHotel Management
10/10 Excellent
Sharon
Voyage en couple
5 mai 2024
Sharon
Séjour de 4 nuits en mai 2024
Réponse de kristyna le 13 mai 2024
Dear Sharon,Thank you for your very positive review. We really appreciate your high score. This is exactly what we strive for.We hope to see you very soon.Thank youBest regardsHotel management
10/10 Excellent
KIN SANG KEVIN
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KIN SANG KEVIN
Séjour de 11 nuits en avril 2024
Réponse de kristyna le 13 mai 2024
Dear Kin,Thank you for your positive review. We really appreciate your high score. This is exactly what we strive for.We hope to see you very soon.Thank youBest regardsHotel management
6/10 Satisfaisant
Aaron
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en avril 2024
Réponse de kristyna le 13 mai 2024
Dear Aaron,Thank you for sharing your experience with us. As the valued Hilton member we recommend to book directly with us rather than through the third party, in order to earn points. That way also you will receive the invoice right away to your email address. We hope to see you soon.Thank youBest regardsHotel management
10/10 Excellent
Paul
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en avril 2024
Réponse de kristyna le 28 avr. 2024
Dear Paul,Thank you for giving us such a high score. We are glad that we were able to make your stay pleasant and comfortable.We hope to see you soon.Thank youBest regardsFront of House
8/10 Bien
Queen Esther
27 avr. 2024
Queen Esther
Séjour de 2 nuits en avril 2024
10/10 Excellent
Patricia
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en avril 2024
Réponse de kristyna le 27 avr. 2024
Dear Patricia,Thank you very much for such a lovely feedback. We are glad that you have had such a pleasant stay with us and we are definitely looking forward to having you stay with us in the near future.Thank youBest regardsFront of House
10/10 Excellent
Caroline
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caroline
Séjour de 2 nuits en avril 2024
Réponse de kristyna le 27 avr. 2024
Dear Caroline,Thank you for taking the time and writing such a lovely review. We are happy to hear that you had such an amazing time with us. We hope to see you very soon.Thank youBest regards
10/10 Excellent
JAMES
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JAMES
Séjour de 2 nuits en avril 2024
Réponse de kristyna le 19 avr. 2024
Dear James,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management
10/10 Excellent
R.
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
R.
Séjour de 1 nuit en avril 2024
Réponse de kristyna le 19 avr. 2024
Dear R,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management
6/10 Satisfaisant
Matthew
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 3 nuits en avril 2024
Réponse de kristyna le 13 avr. 2024
Dear Matthew,Thank you for staying with us. We hope that we can do better on your next stay.We hope to see you very soon.Thank youBest regardsHotel Management
10/10 Excellent
Carsten
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carsten
Séjour de 4 nuits en avril 2024
Réponse de p le 9 avr. 2024
Dear Carsten, Thank you for taking your time to provide us with your feedback. We are glad to hear you enjoyed your stay with us from check-in to check-out and our staffs have been helpful throughout your stay. Location of the hotel was convenient for your stay and travelling was easy. We will share your positive feedback with our team members. Hope to see you again at Hilton Canary Wharf. Kind regards, Pratik GRM
8/10 Bien
Mark
5 avr. 2024
Mark
Séjour de 3 nuits en mars 2024
Réponse de kristyna le 13 avr. 2024
Dear Mark,we are glad that you have enjoyed the stay with us and the location.We hope to see you very soon.Thank youHotel Management
8/10 Bien
Bettina
30 mars 2024
Les points forts : Propreté et personnel et service
Bettina
Séjour de 1 nuit en mars 2024
Réponse de kristyna le 1 avr. 2024
Dear Bettina,Thank you for giving us such a high score.We hope to impress you more next time to get the 5.Thank youBest regardsHotel management
10/10 Excellent
Philip
30 mars 2024
Philip
Séjour de 1 nuit en mars 2024
Réponse de krisrtyna le 19 avr. 2024
Dear Phillip,Thank you for giving us the highest score. We really appreciate it. This is exactly what we strive for.We hope to see you soon.Best regardsHotel Management
10/10 Excellent
Simon
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 1 nuit en mars 2024
Réponse de kristyna le 1 avr. 2024
Dear Simon,Thank you for taking your time to submit the review. We are happy to hear that you enjoyed your stay with us.We will pass the positive feedback to our housekeeping department. We are sorry to hear about the bed condition.We hope to accommodate you vey soon.Thank youBest regardsHotel management
10/10 Excellent
Maria
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 1 nuit en mars 2024
Réponse de kristyna le 29 mars 2024
Dear Maria,Thank you for giving us such a high score.We are glad that you have enjoyed your stay with us and we hope yo see you very soon.Best regardsHotel Management
6/10 Satisfaisant
Katie
Voyage en famille
24 mars 2024
Les points forts : Propreté et équipements
Katie
Séjour de 1 nuit en mars 2024
Réponse de P le 25 mars 2024
Dear Katie, Thank you for taking your time to provide us a feedback of your recent stay with us. We understand how important it is to have adjacent rooms, especially when traveling with family. Please accept our apologies for the initial miscommunication and inconvenience you faced upon check-in. Your feedback regarding the handling of your request has been shared with our team to ensure such situations are addressed promptly and efficiently in the future.We're glad to hear that our check-in team was able to rectify the situation and accommodate your request for adjacent rooms on the same floor. While we're pleased with the positive outcome, we regret that it took a continued conversation to achieve this and acknowledge that it caused unnecessary annoyance at the beginning of your stay.Please be assured that your satisfaction is of utmost importance to us, and we strive to provide exceptional service to all our guests. We hope the rest of your stay was enjoyable, and we appreciate your understanding and patience throughout the process.Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and demonstrate our commitment to exceeding your expectations.Kind regards, Pratik GRM
10/10 Excellent
Mandy
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Mandy
Séjour de 1 nuit en mars 2024
Réponse de kristyna le 28 mars 2024
Dear Mandy,Thank you for giving us such a high score. It really brings our effort into the perspective. This is exactly what we strive for.We hope to see you soon again.Best regardsHotel Management
10/10 Excellent
LEE, Botolph Claydon
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LEE
Séjour de 1 nuit en mars 2024
Réponse de kristyna le 22 mars 2024
Dear Lee,Thank you for taking the time and submitting very positive feedback. We are glad that you have enjoyed your stay with us and we hope to welcome you very soon.Best regardsManagement
10/10 Excellent
Sean
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sean
Séjour de 1 nuit en mars 2024
Réponse de kristyna le 10 mars 2024
Dear Sean,Thank you for sharing the positive feedback with us. We will pass the praise to Maryam. This is exactly we are thriving for.We hope to see you soon.Best regardsKristyna
8/10 Bien
christopher
Voyage en famille avec de jeunes enfants
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
christopher
Séjour de 1 nuit en février 2024
Réponse de kristyna le 10 mars 2024
Dear Christopher,Thank you for your positive feedback. We are glad that you have enjoyed your stay with us and we hope to see you in the near future.Best regardsKristyna
10/10 Excellent
Donna
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en février 2024
Réponse de kristyna le 10 mars 2024
Dear Donna,Thank you for staying with us and we hope you enjoyed your time here. Please do let us know if there is anything to improve. We would love to hear any positive suggestions.Best regardsKristyna
10/10 Excellent
Shirley
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shirley
Séjour de 1 nuit en février 2024
Réponse de kristyna le 10 mars 2024
Dear Shirley,Thank you for submitting very positive feedback. We are glad to hear that we made your stay satisfactory. We always thrive to impress our guests the best way possible.We hope to see you soon.Best regardsKristyna
10/10 Excellent
Michael
Voyage en groupe, Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de kristyna le 10 mars 2024
Dear Michael,Thank you for taking your time to submit the feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again.Best regardsKristyna
8/10 Bien
Shaun, Winkfield
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shaun
Séjour de 1 nuit en février 2024
Réponse de kristyna le 10 mars 2024
Dear Shaun,We appreciate your positive feedback. We thrive to engage with our guests and love to hear that we left very positive impression.We hope to see you soon.Best regardsKristyna
10/10 Excellent
Adele
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved it.
Adele
Séjour de 2 nuits en février 2024
Réponse de kristyna le 10 mars 2024
Dear Adele,We are glad to hear that you found our staff friendly and accommodating. This is exactly what we strive for. We always try to exceed ours guests experience. We hope to see you very soon.Best regardsKristyna
10/10 Excellent
Esther
Voyage en groupe
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay!
Esther
Séjour de 1 nuit en février 2024
Réponse de k le 10 mars 2024
Dear Esther,We are delighted to hear that you have had a great time while staying at our property. We are happy to hear that you enjoyed your Abba Voyage event and we hope to see you very soon.Best regardsKristyna
10/10 Excellent
Kyle
Voyage en famille avec de jeunes enfants
17 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kyle
Séjour de 1 nuit en février 2024
Réponse de kristyna le 10 mars 2024
Dear Kyle,Thank you for the positive feedback. We are glad to hear that you have enjoyed your stay with us. And we hope to accommodate you soon.Best regardsKristyna
10/10 Excellent
Anne
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en février 2024
Réponse de kristyna le 10 mars 2024
Dear Anne,Thank you for such a lovely review. We will pass it on to our team. And we hope to see you again soon.Best regardsKristyna
10/10 Excellent
steven
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
steven
Séjour de 1 nuit en février 2024
Réponse de Henry le 13 févr. 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Michelle
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en février 2024
Réponse de Henry le 13 févr. 2024
Thank you for your kind words! We're thrilled to hear that our staff's brilliance contributed to making your stay with us wonderful. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's always rewarding to receive positive feedback like yours.We truly appreciate you taking the time to share your experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Warm regards, Guest relations executive
10/10 Excellent
Rob
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rob
Séjour de 1 nuit en janvier 2024
Réponse de Henry le 13 févr. 2024
Dear Rob, Thank you for taking the time to share your feedback with us. We're thrilled to hear that despite the long queue at reception upon your arrival, our staff were able to manage it efficiently and ensure that your wait was kept to a minimum. Providing prompt and attentive service, especially during busy periods, is a priority for us, and we're glad to hear that our team's efforts were appreciated.We're also delighted that you enjoyed the excellent breakfast and found your room to be clean and comfortable. Your satisfaction with our amenities and services is our ultimate goal, and it's wonderful to know that we succeeded in meeting your expectations.Your feedback is incredibly valuable to us, and we truly appreciate your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful experience in the future!Warm regards, Guest relations executive
8/10 Bien
Robert
28 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Robert
Séjour de 2 nuits en janvier 2024
Réponse de Henry le 13 févr. 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
Christine
28 janv. 2024
Christine
Séjour de 2 nuits en janvier 2024
Réponse de Henry le 13 févr. 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
10/10 Excellent
JAMIU
26 janv. 2024
JAMIU
Séjour de 1 nuit en janvier 2024
Réponse de Henry le 13 févr. 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!