Dear Guest, Thanks for taking the time to share your honest experience and your observations after staying with us. Providing the highest level of hospitality is our number one priority and we would like to sincerely apologize for falling short of meeting your expectations in this occasion. We are sure you know this is not characteristic of the level of service we strive to provide and we are deeply sorry to learn about the unfavorable impression we made to one of our loyal members. At Gem Hotels, we always value our guests' feedback as this helps us identify any areas for improvement. Please be rest assured that based on the feedback you have given to us, we will personally follow up with our colleagues to avoid repetition, and also we will escalate your feedback to our higher management team for review and action. We hope we will have the opportunity to welcome you back in the future to show you the true Gem hospitality you should have enjoyed the first time round.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review after your stay with us at Strathmore Hotel and we take this opportunity to wish you a very happy New year. We are glad that everything about your stay is upto your expectations and we hope to serve you much better in the future.Kind regards,Guest Relations Team.

Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive score.We look forward to welcoming you back to stay with us very soon.Warm regards,Guest Relations Team.

Dear Guest We are so happy to see your 10/10 score and we are glad that your Gem experience did not disappoint and you returned home with many happy memories of your time with us. Kind regards, Guest Relations Team.

Dear Guest, We thank you for taking the time to complete an online review following your recent stay at the Strathmore Hotel. We at Gem Hotels are focused on delivering the highest standards of facilities and personal services to our guests and your valued response assists us in our efforts to achieve this. We are pleased that you enjoyed your stay overall, however regret that your expectations were not fully satisfied on this occasion. Thank you for your comments which have been noted and passed to the relevant personnel for investigation and retraining purposes in order to ensure that the high standards of facilities and services more usually associated with Gem Hotels are maintained and improved. We look forward to the opportunity of welcoming you back to restore your faith in our hotel group in the near future.

Dear Guest, Thank you for your glowing review of Grange Strathmore Hotel. It is super to hear that you experienced such a fabulous stay and that your expectations were fully satisfied. We are delighted that you found the location of the hotel perfectly positioned to take in the surrounding attractions and look forward to welcoming you again soon. Kind Regards Grange Hotels Marketing Team

Dear Guest, Thank you for taking the time to complete online review following your recent stay at the Grange Strathmore Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We look forward to welcoming you back to the hotel again in the future. Kind Regards Grange Hotels Marketing Team

Dear Thierry, Thank you for taking the time to complete our online review following your recent stay at the Grange Strathmore Hotel. We at Grange Hotels are anxious to ensure that the highest standards of facilities and personal services are provided to our guests and your valued response assists us in our efforts to achieve this. We are delighted that you enjoyed your stay overall and look forward to the opportunity of welcoming you back to Grange Hotels in the future. Kind Regards, Grange Hotels Marketing Team

Dear Guest, Thank you for your feedback after your stay with us. Your feedback is invaluable, and we'll be reviewing these aspects to improve our services. We appreciate your understanding and bringing these issues to our attention. Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for sharing your comments reading your recent stay with us. We are disappointed that we did not fully meet your expectations during your stay. Feedback is really important to us as it allows to the opportunity to improve our service and we aim to deliver only the highest standards of service to our valued guests and pride ourselves on the service and facilities we have available.. We appreciate your understanding and bringing these issues to our attention. Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your feedback after your recent stay at Strathmore Hotel. We are very happy that you enjoyed your stay with us, and we appreciate your feedback about our breakfast service and facilities in the room, which will be addressed with our team for improvements. We very much look forward to welcoming you again to our hotel.Kind regards,Guest Relations Team

Dear Guest, Thank you for taking the time to share your recent experience at Gem Hotel. We’re delighted to hear that you enjoyed your stay with us and our proximity to V&A, Museums and other nearby attractions. We're also sorry for the discomfort caused by the window. Your feedback is invaluable, and we'll be reviewing these aspects to improve our services. We appreciate your understanding and bringing these issues to our attention. Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future.Warm regards,Guest Relations Team.

Dear Guest, Thank you for scoring us after your stay with us at Gem Hotel and our team looking forward to welcome you back in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your full score and a detailed review after your stay with us at Gem Hotels. We’re delighted to hear that you are very happy with our services and glad that you found our facilities convenient - it is always a pleasure learning it. We were also happy to know that our location near to Tube stations, local amenities, Museums and Albert Hall impressed you and we look forward to welcoming you back to The Gem very soon.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review after your stay with us. We take pride in our location and glad that you mentioned it. We are truly lucky to serve our guest being placed in such an enviable and quiet location. We are also thankful for appreciating our staffs being friendly and helpful- we shall share your lovely comments with our team. Thank you for staying with us and we hope to serve you the best in your future stay with us.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review after your stay with us. We take pride in our location and glad that you mentioned it. We are truly lucky to serve our guest being placed in such an enviable location and we hope to serve you the best in your future stay with us.Warm regards,Guest Relations Team.

Dear Guest, Thank you for your glowing review of The Gem Hotel. We are delighted that you enjoyed a great stay in our beautifully appointed hotel with exceptional guest services throughout. It is also great to read such kind feedback about our team who take pride in everything they do - we shall share your thoughts to our team. We hope that we will have the pleasure of welcoming you on your next visit to London.Kind regards, Guest Relations Team

Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for sharing your positive feedback about your recent stay with us! We're thrilled to hear that you enjoyed your stay with us and it's fantastic to know that the comfortness and our location added to your experience. We strive to provide our guests with a comfortable and memorable stay, and we're delighted that you found our accommodations to your liking - we shall not forget to share your thoughts to our helpful staffs. Should your future travels bring you back this way, we'd love to host you again for another wonderful experience.Kind regards,Guest Relations Team.

Dear Guest, Thank you for taking the time to share your experience after your stay with us at Gem Hotel. We're thrilled that our team could enhance your stay and that you found our hospitality excellent and accommodating. We take pride in our location, and we're glad that you appreciated it. We hope to have the pleasure of welcoming you back again in the not too distant future.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your amazing review and we will make sure that team receives your kind thoughts and we are really happy that they are doing a great job! We hope to serve you soon in the future.Kind regards,Guest Relations Team.

Dear Guest, Thank you very much for having taken the time to share this lovely review following your recent stay with us. We are delighted to see that the service provided by the team contributed to an enjoyable experience, and hope to have the pleasure of welcoming you back again in the not too distant future.Kind regards,Guest Relations Team.

Dear Guest,Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Warms regards,Guest Relations Team.

Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.

Dear Guest, Thank you very much for having taken the time to share this lovely review following your recent stay with us. We are very much delighted to see that the service provided by the team contributed to an enjoyable experience, and hope to have the pleasure of welcoming you back again in the not too distant future.Warm regards,Guest Relations Team.

Dear Guest, Thank you very much for having taken the time to share this lovely review following your recent stay with us. We are delighted to see that the service provided by the team contributed to an enjoyable experience, and hope to have the pleasure of welcoming you back again in the not too distant futureKind regards,Guest Relations Team.

Dear Guest, Thank you very much for your lovely review of our hotel. We are thrilled to know that we have provided you with your best hotel experience thus far. Nothing makes us happier than knowing we have left a great memory in our guest's minds. The team look forward to welcoming you again in the future.Kind regards,Guest Relations Team.

Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.

Dear Guest, Thank you for sharing this feedback of your experience at Strathmore Hotel. We are delighted that you loved our building from outside and it is great to know that you found our staff to offer a great service in a friendly and professional way. We also appreciate your feedback about the carpet, sink and breakfast and we will share your comments with the team for future improvements.. We very much look forward to welcoming you again at our our hotels. Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review and for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.

Dear Guest, Thank you for your amazing review after your stay with us and we will make sure that team receives your kind thoughts and we are really happy that is doing a great job! We are very much glad that we made your celebration very special and we hope to serve you the best in your future stay with us.Kind regards,Guest Relations Team.

Dear Guest, Thank you for your review and we are so happy to see your 10/10 score and we are glad that your Gem experience did not disappoint and you returned home with many happy memories of your time with us. We hope to serve you soon in the future.Kinds regards,Guest Relations Team

Dear Guest, Thank you for taking the time to share your recent experience at Gem Hotel. We’re delighted to hear that you found our location convenient and enjoyed the proximity nearby attractions. We're sorry for the inconvenience caused by the lounge music and the steps between the rooms. Your feedback is invaluable, and we'll be reviewing these aspects to improve our services. We appreciate your understanding and bringing these issues to our attention. Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future. We hope to welcome you back soon!Kind regards,Guest Relations Team.