Extérieur

Avis sur DoubleTree by Hilton London Heathrow Airport

4 out of 5
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 398 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 349 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 135 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1000." "

8,6/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Sidi

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 6 déc. 2022
Dear Sidi, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for completing our survey,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Mitigé
Hotel situé a côté de l'aéroport. Utile pour des correspondances. Personnel de l'accueil non professionnel. Ils ont choisi de refuser le paiement avec des billets tjs valables légalement, juste parce que de nouveaux billets ont été mis en circulation. Résultat : une course jusqu'à la banque pour changer les billets. Le personnel du restaurant est aux petits soins. Le personnel de nettoyage est sympathique et professionnel.
Séjour de 6 nuits en août 2021
Réponse de Shannon le 9 août 2021
I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service. I do apologize for any inconvenience that this might have caused. I appreciate your comments regarding our staff, and we look forward to welcoming you back to the Doubletree by Hilton in the near future.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en août 2020
Réponse de DoubleTree by Hilton London Heathrow Team le 18 août 2020
We are sorry we did not meet expectations, we will take your score on board and that we can provide the best service to our welcomed guest. We hope to see you soon in the near future and we appreciate your feedback.

8/10 Bien

Olivier

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de RR le 11 mars 2020
Dear Reviewer ,thank you for your review! Best Regards

6/10 Satisfaisant

Arnaud

Voyage en groupe
Les points forts : Propreté
En transit à Heathrow
Séjour de 1 nuit en février 2020
Réponse de Nafisa le 13 févr. 2020
I appreciate your feedback. We hope to see you soon in the near future. Kind regards,

8/10 Bien

Filipe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de RR le 30 nov. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mohamed taher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel vraiment très bien
le manger est gratuit pour les enfants, très proche de la station de métro.
Séjour de 1 nuit en avril 2019
Réponse de Ruk le 26 avr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel, chambres propres et confortables. Personnel accueillant et professionnel.
Séjour de 2 nuits en décembre 2018
Réponse de Ruk le 2 janv. 2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Bien

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was good for an airport hotel. Couldn’t open the windows and the air conditioning was not fully functioning.
Séjour de 1 nuit en mai 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 28 mai 2024
Dear Heather, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to hear that the AC in your room didn't work correctly, please accept my apologies for this. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Horrible

Wilton

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The Air conditioning did not work. A guy from the staff during (the night shift) said he solved it and that was not true. We could not sleep at all. Later the night shift Manager said to us that at 6 am would arrive the Maintanance people and would repair the air. That never happened. I asked for reimbursement and I was told by the Manager that I have to submit a claim to Expedia.
Séjour de 1 nuit en mai 2024
Réponse de Basit le 27 mai 2024
Dear Wilton,I'm truly sorry to hear about your recent experience with our air conditioning and the lack of proper resolution from our staff. This is not the level of service we aim to provide. I apologize for the inconvenience and the discomfort you faced. I will ensure this issue is addressed with our team to prevent future occurrences. Regarding your reimbursement, Thank you for bringing this to our attention.Sincerely,

6/10 Satisfaisant

Natalie

Voyage en famille avec de jeunes enfants
Air con in room not working staff did not have a suitable room to change to just offered fans room was boiling staff did offer room reduction but was a poor experience because of this
Séjour de 2 nuits en mai 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mai 2024
Dear Natalie, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the AC service quality, please accept my apologies for this. We are currently waiting for the new parts which have been ordered and should arrive this week. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

4/10 Médiocre

Kasra

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
I was disappointed, I made this reservation because I trusted the Hilton name. The room looked very out of date and not well maintained. The bed was noisy and you could feel bed springs on your back. The thermostat wasn’t working properly and changing the temperature didn’t make a difference IMO.
Séjour de 1 nuit en mai 2024
Réponse de Doubletree By Hilton Heathrow Team le 20 mai 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Bien

Danielle

Les points forts : Propreté
.
Séjour de 1 nuit en mai 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 20 mai 2024
Dear Danielle, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 Médiocre

Ian

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Air conditioning was broken for entirety of stay and was unable to open windows - room was over 26 C the entire stay.
Séjour de 1 nuit en mai 2024
Réponse de Basit le 16 mai 2024
We're truly sorry to hear about your experience with the air conditioning during your stay. Our team is dedicated to providing a comfortable environment for all our guests, and we apologize for falling short of that expectation. Please know that we take your feedback seriously and will address the issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.

10/10 Excellent

Donna

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 14 mai 2024
Dear Donna, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 Médiocre

Raymond

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The heater didn't work. The desk man fiddled with it and said it would work in 15 minutes. It never worked.
Séjour de 1 nuit en mai 2024
Réponse de Basit le 13 mai 2024
We apologize for the inconvenience you experienced with the heater during your stay. Rest assured, we're addressing this issue promptly to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Liam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 13 mai 2024
Dear Liam thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Will stay again.
Séjour de 2 nuits en mai 2024
Réponse de Doubletree by Hilton Heathrow Team le 6 mai 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Magaly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was extremely helpful especially Sahana and Iqbal.
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 2 mai 2024
Dear Magaly, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bien

Sanjivani

Les points forts : Personnel et service
friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Basit le 1 mai 2024
Thank you for your feedback! We're delighted to hear that our staff's friendliness made a positive impression on your stay. Providing excellent service with a smile is always our goal, and we're glad we could make your experience enjoyable. We look forward to welcoming you back in the future!

8/10 Bien

Pankaj

Voyage en famille, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Property is dirty from the outside with no curb appeal. Breakfast is excellent and made to order omelette were great
Séjour de 3 nuits en avril 2024
Réponse de Basit le 1 mai 2024
Thank you for your feedback! We're sorry to hear that the exterior cleanliness didn't meet your expectations, but we're thrilled that you enjoyed our excellent made-to-order omelettes during breakfast. We'll take your comments on board to improve our curb appeal. We hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 Excellent

Oyin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick & warm service at the welcome desk. Nice clean room and environment
Séjour de 1 nuit en avril 2024
Réponse de Basit le 1 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our quick and warm service at the welcome desk, as well as the cleanliness of your room and the overall environment. We aim to provide a comfortable and welcoming experience for all our guests, and we're delighted that we succeeded during your stay. We hope to welcome you back again soon!

8/10 Bien

Karina

Voyage en couple
Les points forts : Propreté et personnel et service
Solid location- easy to access by bus and many other forms of transit. Clean but the rooms were a little dated. Still comfortable and would recommend.
Séjour de 1 nuit en avril 2024
Réponse de Basit le 29 avr. 2024
Dear Karina,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our location convenient and easily accessible via various modes of transportation.We appreciate your comments regarding the cleanliness of our accommodations, although we apologize if you found the rooms to be a bit dated. Rest assured, we continuously strive to enhance our facilities to ensure a comfortable and enjoyable stay for all our guests.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Warm regards,

6/10 Satisfaisant

hasina

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Flash doesnt work properly.. there is no microwave or mini fridge and bed makes noises i killed two flies in the room.
Séjour de 5 nuits en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 27 avr. 2024
Der Hasina, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to hear that the flush in your room didn't work. I would always encourage you to report this or any other issue you might have during your stay with us to the CareLine or Reception, and we will always do our best to resolve the issue as quickly and efficiently as possible. Sadly none of our rooms have microwave or mini fridge. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Rafiah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely love how the staff welcomes guests with freshly baked cookies. “Two thumbs up”.
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 22 avr. 2024
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Team Members and Signature chocolate chip cookies. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

sharon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff from Housekeeping to the concierge we professional and welcoming! Very quite, safe, clean and all of the above !! We will stay there again on our next visit !!!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Joanita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a home far away from home 🏠. I wouldn’t hesitate recommending it to anyone travelling to London 💯
Séjour de 6 nuits en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 avr. 2024
Dear Joanita, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Hotel feeling like home far away from home. I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Satisfaisant

Amelia

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 avr. 2024
Dear Amelia, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Tamara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were on a long layover and wanted a place to stay for the day. The hotel allowed us to check in early at 9:30am to accommodate us. We even took advantage of the continental breakfast. The staff was wonderful.
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff. Convenient. Good breakfast options. Well soundproofed for planes. Shuttle bus to terminal. Easy for a layover.
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Bien

Shelmith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All was good
Séjour de 4 nuits en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 10 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

4/10 Médiocre

Isaac

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was not whAt i expected from a double tree or how hilton rewards menbers get treated. I was placed in a handicap room which was ok but im 6 foot 8 so it was not ideal given proximity of items. The staff were not very friendly Bar and restaurants being open was plus and proxmity was good. Will never stay there again
Séjour de 1 nuit en avril 2024
Réponse de Rukhsana le 8 avr. 2024
Dear IsaacI'm sorry to hear about your experience. Your comfort and satisfaction are important to us, and it's disappointing to learn that we fell short of your expectations. I'll make sure to pass along your feedback to our team so we can address the issues you encountered and work towards improvements. We appreciate your loyalty as a Hilton Honors member, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything else you'd like to share, please feel free to reach out.Kind regardsRukhsana Hassam

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 8 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

D

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in staff very helpful, especially Imran
Séjour de 2 nuits en mars 2024
Réponse de Doubletree by Hilton Heathrow Team le 1 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Summer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very welcoming and helpful. Very accommodating when I asked for an early check in and late check out
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 25 mars 2024
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Horrible

Bradford K

I booked this hotel because it was supposed to be fully refundable, but our rental car broke down and we could get to the hotel. I called but they said they could refund it because Expedia had already run the payment through. I’m not sure who to blame, but it is false advertising.
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 mars 2024
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you're looking for an inexpensive night before your flight out of London, this is a good place. It's not the place you'd want to spend the week if your intention is to see London. There are no train stops nearby and a cab ride is an hour from the middle of the city. It was surprisingly quiet given that planes were flying very close. The room was perfectly fine, clean, and comfortable. It's a basic hotel. The shuttle ran on time in the morning (every 1/2 hour) and got us to the airport in about 20 minutes. The cost was about 6 pounds per person.
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 mars 2024
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

JAECHEOL

Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 28 févr. 2024
Dear Jaecheol, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 Médiocre

Vasken

Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

cynthis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food is great. The staff is great. The location is great. For a school trip last summer we stay at this hotel. It was so nice that we had to return for our trip to England and Scotland.--it is perfect!
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 7 févr. 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bien

Rene, Sumter

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I use Hilton when I travel. I have been a rewards member for years. I expect a certain level of professionalism. The staff did not acknowledge me as a Hilton Rewards member. The young lady was more concerned if I were going to pay for my parking. I did not feel welcome and more of an inconvenience to whatever else she was doing.
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 6 févr. 2024
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

Dennis

Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

cynthis

Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Horrible

Sunil

Séjour de 2 nuits en janvier 2024
Réponse de Doubletree by Hilton Heathrow Team le 31 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 23 janv. 2024
Dear Christian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Bien

MIAN

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 17 janv. 2024
Dear Mian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Jared, Antioch

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 10 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

4/10 Médiocre

Tracey

Séjour de 2 nuits en janvier 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Bien

Alistair

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Nicola

Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear Nicola, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.