Avis sur DoubleTree by Hilton London Heathrow Airport
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England
Avis
8,0
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille
5 déc. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2022
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 6 déc. 2022
Dear Sidi, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for completing our survey,
6/10 Satisfaisant
Voyageur vérifié
8 août 2021
Les points forts : Propreté et personnel et service
Mitigé
Voyageur vérifié
Séjour de 6 nuits en août 2021
Réponse de Shannon le 9 août 2021
I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service. I do apologize for any inconvenience that this might have caused. I appreciate your comments regarding our staff, and we look forward to welcoming you back to the Doubletree by Hilton in the near future.
6/10 Satisfaisant
Voyageur vérifié
14 août 2020
Voyageur vérifié
Séjour de 1 nuit en août 2020
Réponse de DoubleTree by Hilton London Heathrow Team le 18 août 2020
We are sorry we did not meet expectations, we will take your score on board and that we can provide the best service to our welcomed guest.
We hope to see you soon in the near future and we appreciate your feedback.
8/10 Bien
Olivier
Voyage d’affaires
8 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Olivier
Séjour de 1 nuit en mars 2020
Réponse de RR le 11 mars 2020
Dear Reviewer ,thank you for your review!
Best Regards
6/10 Satisfaisant
Arnaud
Voyage en groupe
12 févr. 2020
Les points forts : Propreté
Arnaud
Séjour de 1 nuit en février 2020
Réponse de Nafisa le 13 févr. 2020
I appreciate your feedback. We hope to see you soon in the near future.
Kind regards,
8/10 Bien
Filipe
26 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Filipe
Séjour de 1 nuit en novembre 2019
Réponse de RR le 30 nov. 2019
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
mohamed taher
26 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel vraiment très bien
mohamed taher
Séjour de 1 nuit en avril 2019
Réponse de Ruk le 26 avr. 2019
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Voyageur vérifié
2 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
Réponse de Ruk le 2 janv. 2019
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!
8/10 Bien
Heather
Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en mai 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 28 mai 2024
Dear Heather, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to hear that the AC in your room didn't work correctly, please accept my apologies for this. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.
2/10 Horrible
Wilton
Voyage en famille
27 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Wilton
Séjour de 1 nuit en mai 2024
Réponse de Basit le 27 mai 2024
Dear Wilton,I'm truly sorry to hear about your recent experience with our air conditioning and the lack of proper resolution from our staff. This is not the level of service we aim to provide. I apologize for the inconvenience and the discomfort you faced. I will ensure this issue is addressed with our team to prevent future occurrences. Regarding your reimbursement, Thank you for bringing this to our attention.Sincerely,
6/10 Satisfaisant
Natalie
Voyage en famille avec de jeunes enfants
20 mai 2024
Natalie
Séjour de 2 nuits en mai 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mai 2024
Dear Natalie, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the AC service quality, please accept my apologies for this. We are currently waiting for the new parts which have been ordered and should arrive this week. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
4/10 Médiocre
Kasra
Voyage en famille
20 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Kasra
Séjour de 1 nuit en mai 2024
Réponse de Doubletree By Hilton Heathrow Team le 20 mai 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
8/10 Bien
Danielle
19 mai 2024
Les points forts : Propreté
Danielle
Séjour de 1 nuit en mai 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 20 mai 2024
Dear Danielle, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.
4/10 Médiocre
Ian
15 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en mai 2024
Réponse de Basit le 16 mai 2024
We're truly sorry to hear about your experience with the air conditioning during your stay. Our team is dedicated to providing a comfortable environment for all our guests, and we apologize for falling short of that expectation. Please know that we take your feedback seriously and will address the issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.
10/10 Excellent
Donna
12 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en mai 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 14 mai 2024
Dear Donna, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
4/10 Médiocre
Raymond
12 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Raymond
Séjour de 1 nuit en mai 2024
Réponse de Basit le 13 mai 2024
We apologize for the inconvenience you experienced with the heater during your stay. Rest assured, we're addressing this issue promptly to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.
10/10 Excellent
Liam
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liam
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 13 mai 2024
Dear Liam thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
James
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en mai 2024
Réponse de Doubletree by Hilton Heathrow Team le 6 mai 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
10/10 Excellent
Magaly
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magaly
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 2 mai 2024
Dear Magaly, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
8/10 Bien
Sanjivani
1 mai 2024
Les points forts : Personnel et service
Sanjivani
Séjour de 1 nuit en avril 2024
Réponse de Basit le 1 mai 2024
Thank you for your feedback! We're delighted to hear that our staff's friendliness made a positive impression on your stay. Providing excellent service with a smile is always our goal, and we're glad we could make your experience enjoyable. We look forward to welcoming you back in the future!
8/10 Bien
Pankaj
Voyage en famille, Voyage d’affaires
30 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Pankaj
Séjour de 3 nuits en avril 2024
Réponse de Basit le 1 mai 2024
Thank you for your feedback! We're sorry to hear that the exterior cleanliness didn't meet your expectations, but we're thrilled that you enjoyed our excellent made-to-order omelettes during breakfast. We'll take your comments on board to improve our curb appeal. We hope to have the opportunity to welcome you back for an even better experience in the future!
10/10 Excellent
Oyin
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Oyin
Séjour de 1 nuit en avril 2024
Réponse de Basit le 1 mai 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our quick and warm service at the welcome desk, as well as the cleanliness of your room and the overall environment. We aim to provide a comfortable and welcoming experience for all our guests, and we're delighted that we succeeded during your stay. We hope to welcome you back again soon!
8/10 Bien
Karina
Voyage en couple
28 avr. 2024
Les points forts : Propreté et personnel et service
Karina
Séjour de 1 nuit en avril 2024
Réponse de Basit le 29 avr. 2024
Dear Karina,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our location convenient and easily accessible via various modes of transportation.We appreciate your comments regarding the cleanliness of our accommodations, although we apologize if you found the rooms to be a bit dated. Rest assured, we continuously strive to enhance our facilities to ensure a comfortable and enjoyable stay for all our guests.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Warm regards,
6/10 Satisfaisant
hasina
26 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
hasina
Séjour de 5 nuits en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 27 avr. 2024
Der Hasina, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to hear that the flush in your room didn't work. I would always encourage you to report this or any other issue you might have during your stay with us to the CareLine or Reception, and we will always do our best to resolve the issue as quickly and efficiently as possible. Sadly none of our rooms have microwave or mini fridge. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Rafiah
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rafiah
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 22 avr. 2024
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Team Members and Signature chocolate chip cookies. I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
sharon
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sharon
Séjour de 1 nuit en mars 2024
10/10 Excellent
Joanita
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joanita
Séjour de 6 nuits en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 avr. 2024
Dear Joanita, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Hotel feeling like home far away from home. I hope we can be of service to you in the future.Again, thank you for your feedback.
6/10 Satisfaisant
Amelia
11 avr. 2024
Les points forts : Personnel et service
Amelia
Séjour de 1 nuit en avril 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 15 avr. 2024
Dear Amelia, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Tamara
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamara
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
10/10 Excellent
Barbara
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
8/10 Bien
Shelmith
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelmith
Séjour de 4 nuits en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 10 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.
4/10 Médiocre
Isaac
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isaac
Séjour de 1 nuit en avril 2024
Réponse de Rukhsana le 8 avr. 2024
Dear IsaacI'm sorry to hear about your experience. Your comfort and satisfaction are important to us, and it's disappointing to learn that we fell short of your expectations. I'll make sure to pass along your feedback to our team so we can address the issues you encountered and work towards improvements. We appreciate your loyalty as a Hilton Honors member, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything else you'd like to share, please feel free to reach out.Kind regardsRukhsana Hassam
10/10 Excellent
Deborah
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en avril 2024
Réponse de Doubletree by Hilton Heathrow Team le 8 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
10/10 Excellent
D
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
D
Séjour de 2 nuits en mars 2024
Réponse de Doubletree by Hilton Heathrow Team le 1 avr. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
10/10 Excellent
Summer
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Summer
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 25 mars 2024
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
2/10 Horrible
Bradford K
16 mars 2024
Bradford K
Séjour de 1 nuit en mars 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 mars 2024
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.
10/10 Excellent
Kevin
Voyage en famille
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 18 mars 2024
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
JAECHEOL
26 févr. 2024
JAECHEOL
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 28 févr. 2024
Dear Jaecheol, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
4/10 Médiocre
Vasken
7 févr. 2024
Vasken
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
cynthis
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cynthis
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 7 févr. 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.
8/10 Bien
Rene, Sumter
Voyage en couple
5 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Rene
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 6 févr. 2024
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
10/10 Excellent
Dennis
4 févr. 2024
Dennis
Séjour de 1 nuit en février 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
cynthis
2 févr. 2024
cynthis
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 21 mars 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
2/10 Horrible
Sunil
30 janv. 2024
Sunil
Séjour de 2 nuits en janvier 2024
Réponse de Doubletree by Hilton Heathrow Team le 31 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
10/10 Excellent
christian
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
christian
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 23 janv. 2024
Dear Christian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
8/10 Bien
MIAN
Voyage d’affaires
17 janv. 2024
Les points forts : Propreté et personnel et service
MIAN
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 17 janv. 2024
Dear Mian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Jared, Antioch
10 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jared
Séjour de 2 nuits en décembre 2023
Réponse de Doubletree by Hilton Heathrow Team le 10 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.
4/10 Médiocre
Tracey
9 janv. 2024
Tracey
Séjour de 2 nuits en janvier 2024
Réponse de Doubletree by Hilton Heathrow Team le 11 janv. 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.
8/10 Bien
Alistair
Voyage en famille avec de jeunes enfants
7 janv. 2024
Les points forts : Propreté
Alistair
Séjour de 1 nuit en décembre 2023
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.
10/10 Excellent
Nicola
6 janv. 2024
Nicola
Séjour de 1 nuit en janvier 2024
Réponse de DoubleTree by Hilton London Heathrow Airport Team le 9 janv. 2024
Dear Nicola, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.