Avis sur Danubius Hotel Regents Park
Danubius Hotel Regents Park
18 Lodge Road, St. Johns Wood, London, England
Avis
8,4
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
6 avr. 2024
Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Jude le 7 avr. 2024
Dear Anne,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We really appreciate your feedback. It is great to see that you valued your stay with us so highly. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We all look forward to welcoming you back soon!Beast Regards,JudeGuest Relations.
8/10 Bien
herve
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
herve
Séjour de 2 nuits en janvier 2024
Réponse de Jude le 14 janv. 2024
Dear Herve,Thank you for your review of your stay at Danubius Hotel Regents Park. I was pleased that overall, you had a good experience during your stay with us. However, I am sorry that we didn't get it 100% right this time. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I hope that despite your experience on this occasion, you will choose to stay with us again.Kind Regards,JudeGuest Relations.
8/10 Bien
herve
22 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
herve
Séjour de 1 nuit en octobre 2023
Réponse de Jude le 22 oct. 2023
Dear Herve,Thank you for your review of your stay at Danubius Hotel Regents Park. We are thrilled that overall, you had an amazing experience during your stay with us.I am sorry that we didn't get it 100% right this time. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest Relations.
8/10 Bien
David
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 5 nuits en octobre 2023
Réponse de Jude le 9 oct. 2023
Dear David,Thank you so much for taking the time to share your experience following your recent stay at the hotel. I am pleased to read that you found the hotel’s location convenient during your visit and had a good impression of the rooms.However, I am sorry to hear that you didn't like the layout of the bedroom and you could hear the lift noise from outside. I will speak to our maintenance team to explore the options in order to improve the soundproofing and the bedroom layout. Hopefully, despite your experience on this occasion, we can welcome you back in the future.Kind Regards,JudeGuest Relations.
4/10 Médiocre
George
Voyage en groupe
1 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Horrendous service
George
Séjour de 2 nuits en avril 2023
Réponse de Jude le 14 mai 2023
Dear George,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.Please accept my apologies for not exceeding your expectations during arrival. I have already spoken to the team member and to the whole team personally to ensure we provide a warm welcome at all times.I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you.I hope that despite your experience on this occasion, you will choose to stay with us again.I do hope to welcome you back to the hotel again in the future.Kind Regards,JudeGuest Relations.
6/10 Satisfaisant
Marlène
Voyage en famille
21 avr. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté
Marlène
Séjour de 3 nuits en avril 2023
Réponse de Jude le 25 avr. 2023
Dear Marlene,Thank you so much for taking the time to share your experience following your recent stay at the hotel. We were very disappointed to read that your stay did not meet with your expectations. We would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind Regards,JudeGuest Relations.
10/10 Excellent
Cécile
Voyage en famille
17 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cécile
Séjour de 4 nuits en avril 2023
Réponse de Jude le 18 avr. 2023
Dear Cecile,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We are thrilled that overall you had an amazing experience during your stay with us.Your review is much appreciated by the whole team at the hotel and look forward to welcoming you back soon.Kind Regards,JudeGuest Relations.
8/10 Bien
Larbi
24 oct. 2022
Larbi
Séjour de 3 nuits en octobre 2022
6/10 Satisfaisant
Isabelle
Voyage en famille
25 oct. 2021
Isabelle
Séjour de 3 nuits en octobre 2021
Réponse de Guest Relations le 27 oct. 2021
Dear Guest
Many thanks for booking to choosing the Hotel for your recent visit and for taking the time to leave a review.
We hope to welcoming you back in the future.
Kind regards
Clare
Guest Relations
10/10 Excellent
antoine
Voyage en famille
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
antoine
Séjour de 1 nuit en mars 2020
Réponse de Nora le 11 mars 2020
Dear Antoine,
Thank you for your lovely feedback about your stay at the Danubius Hotel Regent's Park.
Kind Regards,
Nora
Guest Relations Manager
8/10 Bien
Voyageur vérifié
Voyage en couple
3 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en février 2020
Réponse de Nora le 6 mars 2020
Dear Guest,
Thank you for reviewing your stay at the Danubius Hotel Regent's Park.
We hope to see you soon again.
Kind Regards,
Nora
Guest Relations Manager
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
6 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en janvier 2020
Réponse de Nora le 10 févr. 2020
Dear Guest,
Thank you for your feedback after your stay at the Danubius Hotel Regent's Park.
We hope that we will have a pleasure to welcome you back for a more pleasant stay!
Kind Regards,
Nora
Guest Relations Manager
8/10 Bien
Henri
12 nov. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas mal
Henri
Séjour de 3 nuits en novembre 2019
Réponse de Nora le 15 nov. 2019
Dear Henri,
Thank you for your feedback about the Danubius Hotel Regent's Park.
I hope you had a relaxing time in London and I hope we will have a pleasure to welcome you back for another stay but this time an excellent one!
Kind Regards,
Nora
Guest Relations Manager
4/10 Médiocre
MenB
Voyage en famille
11 nov. 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
MenB
Séjour de 3 nuits en novembre 2019
Réponse de Nora le 15 nov. 2019
Dear Guest,
I would like to thank you your constructive comments about the Danubius Hotel Regent's Park.
We are sorry to hear that you didn't had the most pleasant experience this time and I hope we can welcome you back in the near future for an excellent stay!
Kind Regards,
Nora
Guest Relations Manager
10/10 Excellent
Voyageur vérifié
24 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Nora le 25 juil. 2019
Dear Guest,
Thank you for this amazing review.
We are glad to hear that our team were able to make your stay enjoyable.
Hope to see you soon again at Danubius Hotel Regent's Park!
Kind Regards,
Nora
Guest Relations Manager
8/10 Bien
Voyageur vérifié
9 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Thomas Franyo (Guest Relations Manager) le 20 mai 2019
Dear Guest,
Thank you your review, we hope you have enjoyed your stay at the Danubius Hotel Regents Park.
We look forward to welcome you back at our Hotel again.
Warmest regards,
Thomas Franyo
Guest Relations Manager
Danubius Hotel Regents Park
8/10 Bien
Voyageur vérifié
Voyage d’affaires
30 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en mars 2019
Réponse de Guest Relation Manager le 30 mars 2019
Dear Guest
Thank you so much for your feedback as we are always focused in improving ways to pamper our guests.
We are looking forward to welcome you back to our hotel so you can experience the new delicacies of our hotel.
Best Regards,
Gabriela Libanio
8/10 Bien
Pascal
6 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Week-end Londonien très agréable
Pascal
Séjour de 3 nuits en décembre 2018
Réponse de Guest Relations Manager le 7 janv. 2019
Dear Pascal,
Thank you so much for your feedback.
Kind regards,
Gabriela Libanio
10/10 Excellent
Anice
21 août 2018
Anice
Séjour de 3 nuits en août 2018
Réponse de The Danubius Team le 22 août 2018
Dear Anice,
Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us.
We look forward to welcoming you back in the near future!
Kind regards,
The Danubius Team
10/10 Excellent
Benjamin
15 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très agréable !
Benjamin
Séjour de 1 nuit en décembre 2017
Réponse de Patrice le 18 déc. 2017
Dear Benjamin,
Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us.
We look forward to welcoming you back in the near future!
Kind regards,
The Danubius Team
8/10 Bien
Voyageur vérifié
7 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bon hotel dans un quartier tres agreable
Voyageur vérifié
Séjour de 1 nuit en septembre 2017
Réponse de Patrice le 11 sept. 2017
Dear Guest,
Thank you for taking the time to post a review. We are delighted to read that you enjoyed your stay with us, especially our staff and breakfast.
We look forward to welcoming you back in the near future!
Kind regards,
The Danubius Team
6/10 Satisfaisant
Farshid
14 août 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas vraiment 4*
Farshid
Séjour de 1 nuit en juillet 2017
Réponse de Patrice le 22 août 2017
Dear Farshid,
Thank you for taking the time to post a review. Your comments are appreciated.
We are really sorry to hear that you were disappointed with your stay with us. We take customers’ feedback very seriously and always try to improve our service to make sure we deliver the best experience to our guests.
Should you stay with us again, I suggest requesting a room with a view over Regents Park or Lord's or even upgrading to one of our beautiful and spacious suites, which will be more suitable to your needs.
We hope to welcome you back in the near future.
Kind regards,
The Danubius Team
10/10 Excellent
Benjamin
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en mai 2024
10/10 Excellent
Catherine
22 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Catherine
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
Razia
22 mai 2024
Les points forts : Propreté et personnel et service
Razia
Séjour de 1 nuit en mai 2024
8/10 Bien
Maryam
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maryam
Séjour de 1 nuit en mai 2024
Réponse de Jude le 19 mai 2024
Dear Maryam,Thank you for your wonderful review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us. However, we are sorry that we didn't get it 100% right this time. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We all are looking forward to welcoming you back again soon!Best regards,JudeGuest relations.
8/10 Bien
Richard
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en mai 2024
Réponse de Jude le 19 mai 2024
Dear Richard, Thank you for choosing our hotel. We are happy to read that you had a pleasant stay with us and were pleased with our location and friendly service from the staff. Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We do hope to welcome you back to the hotel again in the future.Best regards,JudeGuest relations.
4/10 Médiocre
Henry de
Voyage en famille
14 mai 2024
Les points faibles : Propreté
Henry de
Séjour de 2 nuits en mai 2024
Réponse de Jude le 19 mai 2024
Dear Henry de,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.We were very disappointed to read that your stay did not meet with your expectations. We would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you.Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas you mentioned. Our maintenance team will review the room you stayed in to ensure this is rectified.We hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest Relations.
10/10 Excellent
Ann, New York
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 5 nuits en avril 2024
Réponse de Jude le 10 mai 2024
Dear Ann,Thank you for your wonderful review of your stay at Danubius Hotel Regents Park. We are thrilled that overall, you had an amazing experience during your stay with us and specially you found the location convenient during you visit.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We hope to have the pleasure of welcoming you back again soon!Kind Regards,JudeGuest relations.
8/10 Bien
Andrew
Voyage en groupe
5 mai 2024
Les points forts : Propreté, personnel et service, équipements
Andrew
Séjour de 1 nuit en mai 2024
Réponse de Jude le 6 mai 2024
Dear Andrew,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.Over the last few years we have been refurbishing the rooms as well as the corridors leading to them. We have 3 floors completely refurbished that have a variety of Deluxe rooms as well as Studio Suits. Please feel free to visit our website to explore room options for your next stay at the hotel.Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We all look forward to welcoming you back in the future.Kind regards,JudeGuest relations.
10/10 Excellent
Gaurav
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gaurav
Séjour de 1 nuit en mars 2024
Réponse de Jude le 6 mai 2024
Dear Gaurav,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We really appreciate your feedback. It is always a pleasure knowing that our guests are satisfied with our services and facilities. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We all look forward to welcoming you back soon!Kind regards,JudeGuest relations.
8/10 Bien
Louise
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louise
Séjour de 1 nuit en mai 2024
Réponse de Jude le 6 mai 2024
Dear Louise,Thank you so much for taking the time to share your experience following your recent stay at the hotel. We really appreciate your feedback. It is great to read that overall you had a enjoyable stay.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. The team was extremely happy with your comments and we all look forward to welcoming you back soon!Best Regards,JudeGuest relations.
10/10 Excellent
Gerard
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gerard
Séjour de 1 nuit en avril 2024
Réponse de Jude le 28 avr. 2024
Dear Gerard,Thank you for your feedback. It was really special for us to read, that overall, you had an amazing experience during your stay with usWe always try to do our best and we appreciate, if we can make our guest's stay memorable. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We look forward to welcoming you back soon.Best regards,JudeGuest relations.
8/10 Bien
Jayne
Voyage d’affaires, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jayne
Séjour de 2 nuits en avril 2024
Réponse de Jude le 25 avr. 2024
Dear Jayne,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am pleased that overall, you had a good experience during your stay with us. Over the last few years we have been refurbishing the rooms as well as the corridors leading to them. We have 3 floors completely refurbished that have a variety of Deluxe rooms as well as Studio Suits. Please feel free to visit our website to explore room options for your next stay at the hotel.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We all look forward to welcome you back in future.Best Regards,JudeGuest Relations.
4/10 Médiocre
Ian Stephan
Voyage en couple
22 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Ian Stephan
Séjour de 14 nuits en avril 2024
Réponse de Jude le 22 avr. 2024
Dear Ian Stephan,Thank you for your review of your stay at Danubius Hotel Regents Park. We were very disappointed to read that your stay did not meet with your expectations. We would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you.We take constructive feedback such as yours seriously and will address the issues you've raised. Our maintenance team has already in process to check the first room you stayed to ensure all the issues are rectified and to check the TV system with the supplier on your second room.We do hope to welcome you back to the hotel again in the future to provide a better experience and standard of room.Kind regards,JudeGuest relations.
10/10 Excellent
Elaine
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaine
Séjour de 1 nuit en avril 2024
Réponse de Jude le 22 avr. 2024
Dear Elain,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.We are thrilled that overall, you had an amazing experience during your stay with us.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities.We all look forward to welcoming you back in future.Kind regards,JudeGuest Relations.
10/10 Excellent
Karla Bhea
10 avr. 2024
Karla Bhea
Séjour de 3 nuits en avril 2024
Réponse de Jude le 1 mai 2024
Dear Karla Bhea,Thank you for your wonderful review of your stay at Danubius Hotel Regents Park. We really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your review. We all look forward to welcoming you back soon!Best regards,JudeGuest Relations.
8/10 Bien
Antony
Voyage en groupe
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antony
Séjour de 1 nuit en avril 2024
Réponse de Jude le 14 avr. 2024
Dear Antony,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.However, I am sorry if there was a concern at the breakfast that was not to your satisfaction.Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas you mentioned. We hope to have the pleasure of welcoming you back again soon!Best Regards,JudeGuest relations.
10/10 Excellent
Ramiro
8 avr. 2024
Ramiro
Séjour de 8 nuits en mars 2024
Réponse de Jude le 1 mai 2024
Dear Ramiro,Thank you for sharing your feedback about your stay. We are delighted to hear that you had a memorable experience and received high standard of service.Your review is much appreciated by the whole team at the hotel. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We all look forward to welcoming you back soon.Best regards,JudeGuest relations.
10/10 Excellent
Jeremy, Manly
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeremy
Séjour de 3 nuits en avril 2024
Réponse de Jude le 14 avr. 2024
Dear Jeremy,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.We are thrilled that overall, you had an amazing experience during your stay with us.Whilst we might not be located too close to Central London, our location is conveniently close to the main train stations and transport links and we are right opposite Regent's Park! Please feel free to contact our reception and concierge team to check for the best and quickest options for any destinations. We hope to have the pleasure of welcoming you back again soon!Best regards,JudeGuest relations.
8/10 Bien
Ian
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en mars 2024
Réponse de Jude le 30 mars 2024
Dear Ian,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.However, I am sorry that we didn't get it 100% right this time. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will be really grateful if you allow us the opportunity to welcome you back in the future.Kind Regards,JudeGuest Relations.
8/10 Bien
Eleonore
Voyage en famille
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eleonore
Séjour de 1 nuit en mars 2024
Réponse de Jude le 30 mars 2024
Dear Eleonore,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am pleased that overall, you had a good experience during your stay with us and you found the hotel’s location convenient during your visit.Over the last few years we have been refurbishing the rooms as well as the corridors leading to them. We have 3 floors completely refurbished that have a variety of Deluxe rooms well as Studio Suits. Please feel free to visit our website to explore room options for your next stay at the hotel. The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind regards,JudeGuest relations.
8/10 Bien
Thomas
25 mars 2024
Les points forts : Propreté et personnel et service
Thomas
Séjour de 1 nuit en mars 2024
Réponse de Jude le 30 mars 2024
Dear Thomas,Thank you for your review of your stay at Danubius Hotel Regents Park. I am glad that overall, you had a good experience during your stay with us.Your feedback is of the utmost importance to us and rests assured we will implement improvements where possible in the areas not entirely up to your expectations. We do hope to welcome you back to the hotel again in the future.Kind Regards,JudeGuest Relations.
4/10 Médiocre
Amy
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 5 nuits en mars 2024
Réponse de Jude le 25 mars 2024
Dear Amy,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.I am pleased to read that you had an amazing impression of the rooms. However, I was disappointed to read that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. At the same time I am glad that the staff has managed to sort it out without further delays.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope that despite your experience on this occasion, you will choose to stay with us again.Best regards,JudeGuest Relations.
8/10 Bien
Martin, Chung Hom Kok
21 mars 2024
Martin
Séjour de 1 nuit en mars 2024
Réponse de Jude le 14 avr. 2024
Dear Martin,Thank you for your review of your stay at Danubius Hotel Regents Park. I am pleased that overall, you had a good experience during your stay with us.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We all look forward to welcoming you back in future.Kind regards,JudeGuest relations.
8/10 Bien
Deborah
Voyage en couple
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 1 nuit en mars 2024
Réponse de Jude le 21 mars 2024
Dear Deborah,Thank you so much for taking the time to share your experience following your recent stay at the hotel. I am pleased to read that you are happy with the room and the service from the reception staff.However, I am sorry to read that you were not satisfied with the level of water pressure in the bath room. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our maintenance team will review the room you stayed in to ensure this is rectified.We do hope to welcome you back to the hotel again in the future.Kind regards,JudeGuest Relations.
10/10 Excellent
Zenzi
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements
Zenzi
Séjour de 3 nuits en décembre 2023
Réponse de Jude le 17 mars 2024
Dear Zenzi,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am pleased to read that you found the hotel’s location convenient during your visit. However, I am sorry to read that the room was not up yo your expectation. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Over the last few years we have been refurbishing the rooms as well as the corridors leading to them. We have 3 floors completely refurbished that have a variety of Deluxe rooms as well as Studio Suits. Please feel free to visit our website to explore room options for your next stay at the hotel.We hope that despite your experience on this occasion, you will choose to stay with us again.Best regards,JudeGuest Relations.
8/10 Bien
Debs
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debs
Séjour de 1 nuit en mars 2024
Réponse de Jude le 12 mars 2024
Dear Debs,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am pleased that overall, you had a good experience during your stay with us.However i am sorry to hear that you found the tube station was not as closer as you expected. Please contact our concierge or reception team in the future to get the help with best and fastest way to reach any destination. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest relations.
10/10 Excellent
Elizabeth
Voyage en famille avec de jeunes enfants
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 3 nuits en février 2024
Réponse de Jude le 3 mars 2024
Dear Elizabeth,Thank you for taking the time out to leave a review and letting us know how your recent stay with us went.I am thrilled to read that you found the hotel’s location convenient during your visit and had an amazing impression of the rooms. I really appreciate your feedback. It is great to read that you valued your stay with us so highly and that you had a hassle-free stay! The team was extremely happy with your comments and we all look forward to welcoming you back soon!Kind Regards,JudeGuest Relations
8/10 Bien
Shakir
Voyage d’affaires, Voyage en couple
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shakir
Séjour de 2 nuits en février 2024
Réponse de Jude le 3 mars 2024
Dear Shakir,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.I am sorry to hear that you didn't like the layout of the bedroom and you could hear noise from outside. I will speak to our maintenance team to explore the options in order to improve the soundproofing and the bedroom layout. I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. I hope that despite your experience on this occasion, you will allow us another opportunity to make your stay memorable. Kind Regards,JudeGuest relations.