Avis sur Assembly Leicester Square
Assembly Leicester Square
27 - 31 Charing Cross Road, London, England
Avis
8,2
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
7,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
6 mars 2024
Les points forts : Personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Assembly Team le 6 mars 2024
Thank you for taking the time to share your experience.On behalf of our entire team, I apologise for the concerns you have shared about your experience at our hotel. I have addressed this issue with our team, and I assure you we are working diligently to ensure a similar situation does not reoccur. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.
8/10 Bien
Lise
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très pratique
Lise
Séjour de 2 nuits en février 2024
Réponse de Assembly Hotel le 28 févr. 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our hotel to be very well located in the vibrant Soho district, with everything conveniently within walking distance. We couldn't agree more that Soho offers a plethora of dining options, beautiful parks, and iconic monuments, making it an ideal base for exploring London.While we are pleased that you found the room sufficient for your needs, we regret any inconvenience caused by the absence of a window. Your comfort and satisfaction are of utmost importance to us, and we will certainly take your comments into consideration for future improvements.Should your travels bring you back to the area, we would be honored to welcome you again and ensure you have an enjoyable experience from start to finish.
10/10 Excellent
SOPHIE
Voyage en famille
12 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
SOPHIE
Séjour de 2 nuits en février 2024
Réponse de Assembly Team le 15 févr. 2024
We are happy you had a pleasant stay with us and our hotel and its location were to your liking. We do hope to see you again very soon.
6/10 Satisfaisant
Anthony
5 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Anthony
Séjour de 3 nuits en janvier 2024
Réponse de Assembly Team le 10 janv. 2024
Thank you for taking the time to share your review, we regret to hear that your stay with us have fallen short of expectations this time. We do hope that despite your experience on this occasion you will choose to stay with us again, as we would love the opportunity to really wow you and win back your trust on your next visit!
10/10 Excellent
Mathilde
Voyage en famille
4 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mathilde
Séjour de 2 nuits en décembre 2023
Réponse de Assembly Team le 10 janv. 2024
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.
10/10 Excellent
Nathalie
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
3 days at the assembly covent garden
Nathalie
Séjour de 2 nuits en décembre 2023
Réponse de Assembly Team le 31 déc. 2023
We are overjoyed by your appreciation! It is great that you loved your experience with us, and we do hope to see you again very soon.
8/10 Bien
Coralie
Voyage en famille
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Coralie
Séjour de 3 nuits en décembre 2023
Réponse de Assembly Hotel le 15 déc. 2023
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us.
8/10 Bien
Stephane
3 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Stephane
Séjour de 4 nuits en novembre 2023
Réponse de Rochelle le 5 déc. 2023
Thank you
8/10 Bien
Sandra
19 nov. 2023
Sandra
Séjour de 2 nuits en novembre 2023
Réponse de Assembly Team le 21 nov. 2023
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us.
10/10 Excellent
Isabelle
6 août 2023
Isabelle
Séjour de 2 nuits en août 2023
Réponse de Assembly Team le 29 août 2023
Thank you for your review. We are thrilled to hear you had a great stay.
4/10 Médiocre
Annick
24 mai 2023
Les points faibles : Propreté et personnel et service
Annick
Séjour de 3 nuits en mai 2023
Réponse de Assembly le 24 mai 2023
Thank you for your review.
10/10 Excellent
David
16 mai 2023
David
Séjour de 2 nuits en mai 2023
Réponse de Assembly Team le 17 mai 2023
We are overjoyed by your appreciation! It is great that you loved your experience with us, and we do hope to see you again very soon.
10/10 Excellent
Maria
14 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Maria
Séjour de 2 nuits en mai 2023
Réponse de Assembly Team le 15 mai 2023
I am happy you had a pleasant stay with us, and our hotel and its location were to your liking
8/10 Bien
Voyageur vérifié
13 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2023
Réponse de Assembly Team le 14 févr. 2023
Thank you for taking the time to share your review, while we are glad to read that the view from your room was wonderful and that you found the team welcoming, we regret to hear that your stay with us have fallen short of expectations this time. We do hope that despite your experience on this occasion you will choose to stay with us again, as we would love the opportunity to really wow you and win back your trust on your next visit!
6/10 Satisfaisant
michel
Voyage en couple
6 déc. 2022
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
michel
Réponse de Assembly Team le 6 déc. 2022
Thank you very much for your feedback
8/10 Bien
VIRGINIE
Voyage en couple
10 sept. 2022
Les points forts : Propreté, personnel et service, équipements
VIRGINIE
Séjour de 3 nuits en septembre 2022
Réponse de Antoine le 12 sept. 2022
Merci! À bientôt!
6/10 Satisfaisant
Voyageur vérifié
16 juin 2022
Les points forts : Confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juin 2022
4/10 Médiocre
Jérémy
Voyage en couple
30 mai 2022
Les points faibles : Propreté et équipements
Jérémy
Séjour de 2 nuits en mai 2022
10/10 Excellent
Angela
Voyage en groupe
17 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Angela
Séjour de 3 nuits en octobre 2021
6/10 Satisfaisant
Voyageur vérifié
9 avr. 2022
Les points faibles : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en avril 2022
10/10 Excellent
sonia
21 févr. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
sonia
Séjour de 7 nuits en février 2022
2/10 Horrible
PROVOT
4 janv. 2022
PROVOT
Séjour de 3 nuits en décembre 2021
10/10 Excellent
Victor
15 nov. 2021
Les points forts : Propreté et confort de la chambre
Victor
Séjour de 3 nuits en novembre 2021
8/10 Bien
Voyageur vérifié
14 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande cet hôtel
Voyageur vérifié
Séjour de 1 nuit en novembre 2021
10/10 Excellent
Naja
Voyage en famille
9 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Naja
Séjour de 2 nuits en novembre 2021
8/10 Bien
Voyageur vérifié
Voyage en famille
30 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Voyageur vérifié
Séjour de 5 nuits en octobre 2021
10/10 Excellent
Angelique
Voyage en groupe
20 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel parfaitement situé
Angelique
Séjour de 2 nuits en septembre 2021
Réponse de Marta le 20 sept. 2021
Merci beaucoup pour votre recommandation.
Nous sommes hereux que vous ayez apprecie votre sejour.
Salutations,
Marta
8/10 Bien
Marie
Voyage d’affaires
10 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marie
Séjour de 3 nuits en septembre 2021
Réponse de Marta le 11 sept. 2021
Thanks for your rating.
Regards,
Marta
8/10 Bien
Helma
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helma
Séjour de 2 nuits en mai 2024
Réponse de Assembly Team le 26 mai 2024
We are happy you had a pleasant stay with us, and our hotel and its location were to your liking. We do hope to see you again very soon.
8/10 Bien
Heather
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 3 nuits en mai 2024
Réponse de Assembly Hotel le 26 mai 2024
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.
10/10 Excellent
Maria
Voyage en famille, Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 6 nuits en mai 2024
Réponse de Assembly Hotel le 26 mai 2024
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.
8/10 Bien
Alex, Connellsville
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alex
Séjour de 4 nuits en mai 2024
Réponse de Assembly Hotel Team le 24 mai 2024
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you again soon.
2/10 Horrible
Raquel
21 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raquel
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 22 mai 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
4/10 Médiocre
Marcello
Voyage en couple
20 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Marcello
Réponse de Customer Care Team le 25 mai 2024
Dear Marcello,Thank you for contacting us and sharing your recent experience at Assembly Covent Garden. We are deeply sorry to learn that your stay fell short of the exceptional hospitality we strive to provide.We understand your disappointment, particularly regarding the missing amenities and the impersonal service you received. These elements are fundamental to creating a comfortable and welcoming environment for our guests, and their absence fell short of our high standards. We will be investigating these lapses thoroughly to ensure they are not repeated.Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. It allows us to continually improve the guest experience at Assembly Covent Garden. We can assure you that we are taking your experience seriously and will take appropriate action to address these shortcomings.Given the significant issues you encountered, we completely understand why you wouldn't recommend Assembly Covent Garden at this time. However, we are confident that with the improvements we're implementing, we can offer a significantly better experience in the future.Best Regards,Customer Care Team
8/10 Bien
Ellen
Voyage d’affaires, Voyage en couple
20 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ellen
Séjour de 8 nuits en mai 2024
Réponse de Assembly Team le 20 mai 2024
Thank you for your feedback so happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you and your friends OR family again soon.
8/10 Bien
Jacqueline
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en mai 2024
Réponse de Assembly Hotel le 20 mai 2024
Hello JacquelineThank you for your feedback so happy to hear you had a fabulous stay and enjoyed your whole trip with us. We look forward to welcoming you and your friends OR family again soon.
6/10 Satisfaisant
Alexandra
Voyage en couple
18 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Alexandra
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 20 mai 2024
Dear Alexandra, Thank you for sharing your experience at Assembly Covent Garden. We're sorry to hear that the room size didn't meet your expectations. Our team truly appreciates your kind words about the friendliness of our staff. We understand that space could be a concern, especially with luggage, and we appreciate your feedback. We hope you were still able to enjoy the surrounding attractions and the unique experience of our rooftop bar. Your comfort is important to us, and we will take your comments into consideration for future improvements. We appreciate your valuable feedback and hope to welcome you back for a better stay next time. Best Regards,Customer Care Team
10/10 Excellent
Naomi
17 mai 2024
Naomi
Séjour de 1 nuit en mai 2024
Réponse de Assembly Hotel Team le 18 mai 2024
Thank you for your feedback. So happy to hear you had a fabulous stay and enjoyed your whole trip with us. It is good to know that our team was brilliant and helped on hand. We look forward to welcoming you and your friends OR family again soon.
6/10 Satisfaisant
Kimberly
Voyage en couple
16 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 6 nuits en avril 2024
Réponse de Assembly Hotel le 17 mai 2024
Thank you very much for reviewing your stay
10/10 Excellent
Joan Rene Concepcion, Washington
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joan Rene Concepcion
Séjour de 7 nuits en mai 2024
Réponse de Assembly Hotel le 17 mai 2024
Thank you very much for reviewing your stay
8/10 Bien
Jovana
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jovana
Séjour de 2 nuits en mai 2024
Réponse de Assembly Hotel le 17 mai 2024
Thank you very much for reviewing your stay
2/10 Horrible
Xinyuan
15 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Xinyuan
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 16 mai 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Mario
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 2 nuits en mai 2024
Réponse de Assembly Hotel le 16 mai 2024
We are happy you had a pleasant stay with us, and our hotel and its location were to your liking. We do hope to see you again very soon.
10/10 Excellent
Cynthia
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cynthia
Séjour de 6 nuits en mai 2024
Réponse de Customer Care Team le 15 mai 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
ruben
Voyage en couple
12 mai 2024
Les points forts : Propreté
ruben
Séjour de 4 nuits en février 2024
Réponse de Assembly Hotel le 13 mai 2024
Thank you for reviewing your stay with us.
6/10 Satisfaisant
Simon
12 mai 2024
Les points forts : Personnel et service
Simon
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 13 mai 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Wendy
Voyage en famille
11 mai 2024
Les points forts : Personnel et service
Wendy
Séjour de 1 nuit en mai 2024
Réponse de Assembly Hotel le 11 mai 2024
Thank you for reviewing your stay with us. We are glad to know that the room was to your liking.
6/10 Satisfaisant
HAI
10 mai 2024
Les points forts : Propreté
HAI
Séjour de 2 nuits en mai 2024
Réponse de Assembly Hotel le 11 mai 2024
Thank you for reviewing your stay with us. We are glad to know the location of the hotel was to your liking.
10/10 Excellent
Christine, Rideau Ferry
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 4 nuits en mai 2024
Réponse de Assembly Hotel le 11 mai 2024
Thank you for your stay and kind feedback! We're thrilled you enjoyed our central location. We look forward to welcoming you back soon!
10/10 Excellent
Nader
6 mai 2024
Les points forts : Équipements
Nader
Séjour de 3 nuits en avril 2024
Réponse de Assembly Hotel le 6 mai 2024
Thank you for reviewing your stay with us. We are glad to know that you enjoyed your stay.