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Avis sur The Dixie Dean Hotel

4 out of 5
The Dixie Dean Hotel
57- 59 Victoria Street, Liverpool, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 329 avis sur 526." "
Note des voyageurs de 8 (Bien), d’après 107 avis sur 526." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 526." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 526." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 526." "

8,6/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Domenico

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Propreté laisse à désirer et pas de wifi au troisième étage.
Séjour de 1 nuit en avril 2024
Réponse de Stephen :) le 1 mai 2024
Grazie per il tuo commento, se potessi contattare l'hotel per farci sapere più in dettaglio come possiamo soddisfare al meglio le tue esigenze

4/10 Médiocre

Natalie

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
We stayed at the Dixie dea for 1 night as we were going to a Ball in liverpool, unfortunately our hotel room was poorly cleaned, there was remains of pubic body hair in the shower tray (very obvious). The mugs for hot drinks were filthy inside (tea/coffee stained from previous use) we had to wash them up before we used them. The bedding also had remnants of hairs and dirt. When you sit to do your nake up in the mirror the seat is extremely low to the floor so you cant even see into the mirror, on the dressing table was dust like it hasbt even been wiped over for over a week! For nearly £200 for a 1 night stay in a 4* you would expect cleanliness to be on point. We wanted to mention our findings to reception for them to rectify, there was no phone in the room so we had to go back down to reception where they said they will come up to see the room and advise. When they came up they very very apologetic and offered us a bottle of prosecco and a deep clean from housekeeping as they were fully booked so couldn't offer an alternative room. The house keeper came and deep cleaned the bathroom and said she will change our sheets when we leave for the ball so shes not working around us. When we returned later that evening sadly the bedding wasnt changed as promised which was disappointing. The hotel is in a great location, just a shame its not clean.
Séjour de 1 nuit en mai 2024
Réponse de Regards Stephen le 14 mai 2024
Good morning , Thank you for your review , we have passed on your points to the general manager

10/10 Excellent

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The girl on reception when we arrived was friendly and very helpful. She pointed out the hotels Hillsborough memorial on the wall which is very moving.Our room was huge and very comfortable. The hotel is a short walk to the City centre shops and there are many great pubs and restaurants close by. Breakfast was excellent.
Séjour de 1 nuit en avril 2024
Réponse de Stephen :) le 1 mai 2024
Thank you for your review we look forward to seeing you again.

8/10 Bien

DIANE

Voyage en couple
The hotel was nice especially being a Everton fan
Séjour de 1 nuit en avril 2024
Réponse de Stephen :) le 1 mai 2024
Thank you for your review we look forward to seeing you again.

10/10 Excellent

Gillian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel and easy access to everything around Liverpool.
Séjour de 1 nuit en avril 2024
Réponse de Stephen :) le 1 mai 2024
Thank you for your review we look forward to seeing you again.

6/10 Satisfaisant

Andrew

Les points forts : Propreté et personnel et service
We liked the theme, but this was not as good as our last visit
Séjour de 1 nuit en avril 2024
Réponse de Dominique le 23 avr. 2024
Good Afternoon Andrew, Thank you for your review. If you can directly email us in regards to your stay and the concerns you have we would really appreciate its. We like to give a 5 out 5 service to all our guests. Thank you.

10/10 Excellent

Brendan

Voyage en groupe
Les points forts : Équipements
Brilliant place to stay, very friendly people
Séjour de 2 nuits en avril 2024
Réponse de Dominique le 20 avr. 2024
Hi Brendan, Thank you for staying with us! We appreciate our 5 out of 5 review. We look forward to welcoming you back to the hotel.Thank you.

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Dominique le 18 avr. 2024
Hi Ian, Thanks for staying with us. We appreciate are 5 out of 5 reviews. We look forward to you staying at The Dixie Dean in the future.

10/10 Excellent

Jose

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location
Séjour de 2 nuits en avril 2024
Réponse de Melanie Prentice le 13 avr. 2024
Hello Jose5/5 is brilliant tanks for such a high rating of your recent stay with us.Hope to see you again very soon.Kind regardsMelanie

8/10 Bien

Richard

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Good hotel at a decent price. Breakfast good, location good, huge room but shower head was very dirty and sprayed everywhere rather than down ! Flooring in bathroom had holes and room carpet damaged. Lack of cleanliness/care just lets it down a little but overall decent stay.
Séjour de 1 nuit en avril 2024
Réponse de Melanie Prentice le 13 avr. 2024
Hello RichardThank you for taking the time to review your recent stay with us. I will pass on your comments to our housekeeping team. Look forward to seeing you again soon.Kind regardsMelanie

10/10 Excellent

Shirley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay. Such a unique hotel! Staff were very friendly and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Melanie Prentice le 13 avr. 2024
Hello ShirleyThank you for a great 5/5 review of your recent stay with us. I'm so pleased we met all your expectations.Look forward to seeing you all again very soon.Kind regardsMelanie

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Melanie Prentice le 9 avr. 2024
Hello AmyThank you so much for a brilliant 10/10 rating of your recent stay with us. Look forward to seeing you again very soon. Kind regardsMelanie

6/10 Satisfaisant

satu

Voyage en famille
Breakfast was pretty limited. I love going to a hotel breakfast so was shocked how little was offered. Cooked English or nothing. Warm orange juice. Had to run after waitresses to get coffee. I would not go back.
Séjour de 3 nuits en avril 2024
Réponse de Reception Team le 8 avr. 2024
Hi Satu,Thank you for choosing to stay with us and for taking the time to leave a review. We are sorry that we fell short of your expectations during your stay. We understand that we were very busy, which may have caused some delays in our service. However, we assure you that we always try our best to attend to everyone's needs. We apologize for any inconvenience caused and hope that you will give us another chance to provide you with a better experience in the future.

8/10 Bien

Michael

Séjour de 1 nuit en mars 2024
Réponse de Dominique le 18 avr. 2024
Hi Michael,Thanks for staying with us. We appreciate our 4 out of 5 review and pass it on to all the departments.We look forward to you staying at The Dixie Dean in the future.Thank you.

10/10 Excellent

Arthur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Every thing good
Séjour de 2 nuits en mars 2024
Réponse de Melanie Prentice le 27 mars 2024
Hello ArthurThank you for taking the time to write a brilliant 5/5 review of your recent stay with us. I'm so pleased you enjoyed everything about your stay. Come back and see us again very soon.Kind regardsMelanie PrenticeGuest Relations Director

10/10 Excellent

Kirsty

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gorgeous hotel! The room was huge with 4 double beds. Only slight negative was the heating was on 26 degrees in the room when we checked in so took a while to cool the room down! Other than that we had the best stay and would definitely go back
Séjour de 1 nuit en mars 2024
Réponse de Melanie Prentice le 21 mars 2024
Hello KirstyThank you so much for 5/5 rating. I'm so pleased you found you enjoyed your stay with us.. Look forward to seeing you soon.Kind regards Melanie

6/10 Satisfaisant

Geraldine

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff on Bar were poir unless young and attractive. Dirty windows Dead Spider lying there, inly Staff at Breakfast time were friendly
Séjour de 4 nuits en mars 2024
Réponse de Melanie Prentice le 21 mars 2024
Hello GeraldineThank you for taking the time to review your recent stay. We appreciate all feedback. Hope to see you again soon.Kind regardsMelanie

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are amazing!
Séjour de 2 nuits en mars 2024
Réponse de Melanie Prentice le 21 mars 2024
Hello CarolineWow, 5/5 score! Thank you for your lovely review, we are glad you enjoyed your stay. We hope to welcome you back very soon. I will be sure to pass you lovely comments onto our team.kInd regardsMelanie

10/10 Excellent

Kiera

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was really welcoming. The rooms are super unique.
Séjour de 4 nuits en mars 2024
Réponse de Melanie Prentice le 21 mars 2024
Hello KieraThank you so much for 5/5 rating. I'm so pleased you found your stay fantastic. Look forward to seeing you soon.Kind regards Melanie

8/10 Bien

SANAE

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Melanie Prentice le 21 mars 2024
Hello SanaeThank you for a high rating review of your recent stay. Hope to see you again soon.Kind regardsMelanie

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sophie le 7 mars 2024
Thankyou for such a great review. We hope to welcome you again soon.

10/10 Excellent

Carol

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was quick. Great room and great breakfast Staff were all friendly Thank you
Séjour de 1 nuit en mars 2024
Réponse de Melanie Prentice le 6 mars 2024
Hello CarolThank you so much for taking the time to review your recent stay. 5/5 is an amazing scoring. I'm so pleased you enjoyed all aspects of your time with us. Look forward to welcoming you back to see us again very soon.Kind regardsMelanie

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We came for one night for my birthday, the staff were friendly and helpful and the room was lovely. The breakfast was plentiful but could have been hotter but on the whole a great night!
Séjour de 1 nuit en mars 2024
Réponse de Melanie Prentice le 6 mars 2024
Hello Julie5/5 is a fantastic review of your recent stay with us. Great choice for a birthday celebration as well!Look forward to welcoming you back very soon. Kind regardsMelanie

8/10 Bien

adrian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Great location. Staff were fab. Breakfast lovely!
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 6 mars 2024
Hello AdrianThank you so much for taking the time to review your recent stay. I'm so pleased you enjoyed all aspects of your time with us. Look forward to welcoming you back to see us again very soon.Kind regardsMelanie

10/10 Excellent

Georgia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely room, really quiet.
Séjour de 1 nuit en février 2024
Réponse de Melanie le 5 mars 2024
Hi GeorgiaThank you for a brilliant 5/5 review of your recent stay. I'm so pleased we met all your expectations.See you soonKind regardsMelanie PrenticeGuest Relations Director

10/10 Excellent

Claire

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Melanie Prentice le 5 mars 2024
Hi ClaireThanks for a high-scoring review of your recent stay. Look forward to welcoming you back to see us again very soon.Kind regardsMelanie

10/10 Excellent

Debbie

Voyage en groupe
Les points forts : Propreté et équipements
Great location. Staff very friendly and helpful and breakfast was fabulous
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 28 févr. 2024
Hello DebbieThank you so much for a brilliant 5/5 review of your recent stay. Come and see us all again very soon.Kind regardsMelanie

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 28 févr. 2024
Hello SarahThank you so much for a great score of your recent stay. Come back soon!Kind regardsMelanie

8/10 Bien

Fozia, Oldham

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, very good value for money. I am being very picky when mentioning these points for people who may have higher expectations than me. I was happy with my hotel, service and facilities as compared to my usual place of stay (travel lodge, premier inn, etc..,) this hotel was cheaper for 5 (2 adults, 3 children) compared to others. With an added bonus of buffet breakfast. Decor and customer service was outstanding. I was dissatisfied that my room heating did not work which was quickly fixed by Shaun on nights with a replacement electric heater. The bathroom was decorated well but, had some sealant problems around the bath. The spa bath was working well with nice Warm water and shower, however, the jets were giving out some mouldy bits on the first use but, stopped once it was refilled. All in all we all enjoyed our stay at a very goof price.
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 26 févr. 2024
Hello FoziaThank you for a brilliant review. I'm so pleased you were happy with the service and facilities during your stay and will pass on your comments to the staff team.Kind regardsMelanie

10/10 Excellent

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a lovely stay. The staff were very friendly and helpful. In a great part of town and very convenient for any activities/ amenities. Would definitely stay here again.
Séjour de 2 nuits en février 2024
Réponse de Melanie Prentice le 28 févr. 2024
Hi Steve5/5 is a great rating for your recent stay. Our staff do make that extra effort to ensure all guests have a wonderful stay. Look forward to welcoming you back soon.Kind regardsMelanie

2/10 Horrible

Chris

Les points faibles : Propreté et équipements
Old, smells and not clean
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 22 févr. 2024
Hello ChrisIf you could email reception with more details I will be able to understand your review more clearly.Kind regardsMelanie

10/10 Excellent

Amanda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely enjoyed myself with my friends for my 50th birthday stay 🎉🎂
Séjour de 3 nuits en février 2024
Réponse de Melanie Prentice le 22 févr. 2024
Hello AmandaThank you for a great 5/5 review of your recent stay with us. So pleased your friends celebration stay went well. Looking forward to welcoming you back to see us all again very soon. Kind regardsMelanie

10/10 Excellent

Leanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The customer service was really good, especially when we arrived back at the hotel late after our meal. The bar man even acknowledged us asked how our evening had been, ensured we knew they were still serving and how I could have the tv on or music. It was a lovely atmosphere and our room was lovely too. Overall great experience.
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 22 févr. 2024
Hello LeanneThank you for a fantastic 5/5 review of your recent stay with us. I will pass on your kind words to the whole staff team. Please come back to see us all again very soon.Kind regardsMelanie

10/10 Excellent

lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Melanie Prentice le 22 févr. 2024
Hello LeeA 10/10 review, fantastic!Thank you so much, see you again very soon.Kind regardsMelanie

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great hotel
large rooms, clean and comfy. Great Breakfast, plenty of choice!! only picky things is that the room could do with more sockets, only two which were plugged in with the lamps. will also add maybe more soundproofing, listened to the couple next door having a “great time” until 2am!
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 19 févr. 2024
HelloThank you for a great review of your recent stay with us. Look forward to welcoming you back to see us again soon.Kind regardsMelanie

6/10 Satisfaisant

Geraldine

Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 21 mars 2024
Hello Geraldine.Thank you for taking the time to review your recent stay. Hope to see you again soon.Kind regardsMelanie

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Sophie le 18 févr. 2024
Wow! 10/10 Thankyou for a great score. We hope to welcome you back very soon.

10/10 Excellent

Leanne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely service from check in to check out all staff friendly lovely comfortable rooms breakfast was lovely too, will definitely stay again highly recommend
Séjour de 1 nuit en février 2024
Réponse de Sophie le 18 févr. 2024
Wow 5/5 score! Thankyou for your lovely review, we are glad you enjoyed your stay. We hope to welcome you back very soon. I will be sure to pass you lovely comments onto our team.

4/10 Médiocre

conor

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
the property smelt damp and it was dirty. the room was falling to pieces.
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 19 févr. 2024
Hello Conor We value all feedback. Please contact our reception with details of your stay.Kind regardsMelanie

8/10 Bien

Peter

Séjour de 1 nuit en février 2024
Réponse de Sophie le 18 févr. 2024
Thankyou for your review, I hope you enjoyed you stay. We hope to welcome you again soon.

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 14 févr. 2024
Hello Andrew10/10 that's a fantastic scoring of your recent stay with us. Thank you!Look forward to welcoming you back to see us again very soon.Kind regardsMelanie

10/10 Excellent

Lesley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dixie Dean
Great hotel in the centre of Liverpool
Séjour de 2 nuits en janvier 2024
Réponse de Melanie Prentice le 11 févr. 2024
Hello LesleyThank you for your 10/10 rating of your recent stay.. Look forward to welcoming you back very soon.Kind regardsMelanie

10/10 Excellent

Grahm

Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 11 févr. 2024
Hello Grahm10/10 thank you so much for that rating. Look forward to seeing you soon.Kind regardsMelanie

10/10 Excellent

Raleigh

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From top down this was a fantastic experience.
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 11 févr. 2024
Hello RaleighThank you so much for 5/5 rating. I'm so pleased you found your stay fantastic. Look forward to seeing you soon.Kind regardsMelanie

10/10 Excellent

Lucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Melanie Prentice le 11 févr. 2024
Hello Lucy10/10 thank you so much for that fantastic rating. Look forward to seeing you soon.Kind regardsMelanie

10/10 Excellent

jack

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good stay
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 11 févr. 2024
Hello JackThank you for rating your recent stay a brilliant 5/5. Please come back and see us again very soon.Kind regardsMelanie

10/10 Excellent

Andrew

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 11 févr. 2024
Hello AndrewThanks for a great 5/5 review of your recent stay. Please come back to see us all again soon.Kind regardsMelanie

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Melanie Prentice le 11 févr. 2024
Hello Amy10/10 thank you so much for that rating. Look forward to seeing you soon.Kind regardsMelanie

10/10 Excellent

Geir-Inge

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Melanie Prentice le 11 févr. 2024
Hello Geir-IngeThank you for an excellent 10/10 review of your recent stay with us. Thank you so much. Look forward to welcoming you back again soon.Kind regardsMelanie

8/10 Bien

Allan

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Staying at Dixie Dean hotel
Hotel Dixie Dean in Liverpool, was a very nice place to stay, we will definitely stay there again next time we visit Liverpool 🇬🇧⚽️👌
Séjour de 2 nuits en janvier 2024
Réponse de Melanie Prentice le 21 mars 2024
Hello AllanThank you for a great high-scoring review of your recent stay. Look forward to welcoming you back to see us again soon.Kind regardsMelanie