Les notes se basent sur un nombre total de 35 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,6 sur 5
Recommandé par 86 % des clients
4,1 Propreté de la chambre
3,7 Services et personnel
3,4 Confort de la chambre
3,5 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice hotel overlooking the park

Publié le 18 juil. 2014
Les + : very good superior budget hotel
Les - : nothing to improve, but be advised if travelling with an elderly relative (as I was) there are fairly steep steps into the hotel
Lovely hotel, overlooking the park with easy access to the city centre. The staff were exceptional, such friendly service, nothing was too much trouble. Breakfast was freshly cooked, plenty of it and well presented. The rooms were clean and comfortable, free wifi was a bonus.
5 sur 5
Recommandé
pour Tout le monde
par working girl de Cumbria, UK

Good bargain by a lovely pond

Publié le 23 mai 2014
I booked this for a work trip, I needed something cheap with parking. I was worried it might be "you get what you pay for" but when I got there I was pleasantly surprised with the friendly service, the lovely area the hotel is in and the fact that this place has some Beatles heritage. I enjoyed a walk in the evening and the character of the hotel and area. The room was clean and when I ordered breakfast the service couldn't be better.
4 sur 5
Recommandé
pour Couples
par un voyageur vérifié

Nice Hotel, friendly staff. Situated in park

Publié le 14 mai 2014
Les + : The room was to good standard with modern fittings and well decorated, it was also only across the road from a beautiful park
Les - : The beds could do with a foam topper, they were very hard and uncomfortable. Perhaps more sound proving or an earlier last call at the bar in the week
Situation : The hotel is in Sefton Park, it has a lake in the centre of 16 hectares of land, a pleasant walk. There is also an indoor greenhouse/palm house.
We were welcomed warmly and were very impressed with the standard of the room, it is important to note that the hotel requires a £25 holding fee which was not mentioned before hand (even after emailing staff) we were also disappointed that it was not overlooking the park/lake as stated in the description but views of a somewhat busy road. The room featured an en-suite shower & toilet modernly decorated. Unfortunately our room was on the ground floor close to the bar which gets quite noisy at night time, not helped by the fact the football was on. We were also a bit dismayed that they had pushed two single beds together essentially turning a twin single room into a double room. The bed was very uncomfortable but I improvised & used the spare duvet set to make it less so. The staff were extremely friendly and despite these few things we most enjoyed our stay.
3 sur 5
Recommandé
pour Personnes en voyage d'affaires
par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 24 janv. 2014 sur Hotels.com
1 sur 5
Recommandé
pour Événement personnel
par Scotslassi de UAE

Doesn't honour confirmed stay

Publié le 16 janv. 2014 sur Hotels.com
I booked two nights here through Hotels.com and received a confirmation of booking. I booked this specific hotel because it is only a few minutes from my daughter's house and it was her wedding. I arrived on the first day, dragged my bag up a flight of stairs dotted with cigarette ends, and was surprised to find myself in a bar! Continued through and found a counter which seemed to be reception. I stood there for about 5 minutes while various members of staff wandered past between bar and kitchen and kitchen and office and totally ignored me. Finally, after ringing the bell, someone deigned to recognise my existence. However, I was told I had been "out booked" for the 2nd night to a hotel in the city centre; evidently there had been a group booking for two weeks which elbowed mine out. According to the person dealing with me, "the owners keep doing this". It makes commercial sense, but hits rock bottom for customer service. I left, actually rather glad I wasn't staying if that was how paying customers were treated. I wouldn't recommend this hotel to anyone; you may think you have somewhere to stay but you can't rely on them to honour your booking. I actually think Hotels.com should drop them from their listings for this reason. (This site requires a response for cleanliness & comfort of room to publish. As I didn't stay I have put '1', but this is only for convenience and does not reflect actual experience.)
2 sur 5
par un voyageur vérifié

The hotel is situated in a nice area

Publié le 6 déc. 2013
The service was low. The hotel was not based for guests from abroad.
5 sur 5
Recommandé
pour Personnes en voyage d'affaires
par JohnQ de Darlo

My most recent favourit

Publié le 19 nov. 2013 sur Hotels.com
It was so nice I stayed the following week and think I will make it a regular stopover for Runcorn visits.nice bar, great food , early bird menu and superb choice of interesting courses.
2 sur 5
Recommandé
pour Autre
par un voyageur vérifié

Publié le 18 nov. 2013
Les + : Megan in the bar was attentive, helpful and really pleasant.
Les - : Check the room facilities regularly and look after those little things that make all the difference. Please answer friendly and constructive E-mails.
Situation : Take a stroll in and around Sefton Park. Great area both scenically and for restaurants, etc..
The staff were excellent, but the room was cramped, cold and a big let-down. Some lights didn't work and the shower was a 'trickle'. However, the noise from the creaking loo had us in hysterics every time! I did write to tell them afterwards, but have had no response.
5 sur 5
Recommandé
par dale

Ce voyageur n'a laissé qu'une note Publié le 31 oct. 2013 sur Hotels.com
5 sur 5
Recommandé
pour Personnes en voyage d'affaires
par dale

Ce voyageur n'a laissé qu'une note Publié le 20 oct. 2013 sur Hotels.com