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Avis sur Super 8 by Wyndham Houston West Katy

2 out of 5
Super 8 by Wyndham Houston West Katy
22157 Katy Fwy, I-10 West Exit 743, Katy, TX

Avis

4,4
Note des voyageurs de 10 (Excellent), d’après 7 avis sur 119." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 119." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 119." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 119." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 119." "

5,4/10

Propreté

4,6/10

Personnel et service

3,8/10

Équipements

4,8/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Brandy

Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room had bugs.
Séjour de 1 nuit en février 2024
Réponse de Paul P. le 29 févr. 2024
Hello Brandy,Thank you for taking the time to review your stay at our hotel. We value your feedback and are always striving to improve our services.We noticed that your review lacked some specific details that could help us understand your experience better. If you could provide us with your room number, it would greatly assist us in addressing any issues you may have encountered during your stay.We appreciate your understanding and look forward to hearing from you soon.Best Regards,Super 8 Management

2/10 Horrible

CHRISTOPHER B

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Virjenia

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ellen, Houston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I got all the sleep I needed. Thank you I will return again.
Séjour de 2 nuits en septembre 2023
Réponse de Paul le 29 oct. 2023
Hi Ellen,Thank you for staying with us. We are thrilled to know you liked the stay with us. We are looking forward to serving you again soon.

4/10 Médiocre

maria elisa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
run down hotel
They do not have Internet in the room, it is neglected with burnt sheets, its burnt lights and it is appreciated that there is no constant maintenance, I'm sorry I had to say
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

Cyrus

Voyage d’affaires
Just ok
It is just ok. Nothing to brag about but a place to sleep if you are looking for a place to sleep in that neighborhood.
Séjour de 1 nuit en juin 2023

2/10 Horrible

Felix

Séjour de 1 nuit en mai 2023

2/10 Horrible

Dean

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Not friendly, Bugs in the room, used towel hanging in bath room. Will never return
Séjour de 1 nuit en janvier 2023

4/10 Médiocre

Kayla

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2022

2/10 Horrible

Zach

Séjour de 2 nuits en septembre 2022

2/10 Horrible

Pedro

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2022

2/10 Horrible

Lella

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reserved room with hot tub. Well hot tub room not working. Then ice machine doesnt ever work.
Séjour de 2 nuits en mars 2022

6/10 Satisfaisant

MELINDA

Les points forts : Personnel et service
Les points faibles : Propreté
Older needs updated
Older motel expensive for condition. Killed several bugs in room
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Michael

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beware
When we got to the room it appeared that the room had been used or not cleaned appropriately. We went back to ask for another room and were denied because “she was short maids”. The website offers parking for bus, and RV. I had a medium Penske truck pulling a trailer and there was ZERO chance to get into that “bus and RV “ spot. Maybe a car with a 10 foot trailer!!! I would NOT go back there if it was free!! There was no shampoo to shower with:( Only positive ….. easy on and off of I-10.
Séjour de 1 nuit en août 2021

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mai 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
wish i wouod havw taken photos, i just left the room after seeing a dead cockroache on the bathroom floor. definitely not like the picture no way was i getting into the “suite” bathtub. Overall disgusting
Séjour de 1 nuit en mai 2021

2/10 Horrible

Prajit M

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en mai 2021

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Don't stay here.
Séjour de 1 nuit en mai 2021

4/10 Médiocre

Monique

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT STAY HERE!!!!
TERRIBLE SERVICE!! Don’t stay here!! Lady in front office I’m guessing she’s owner is rude. She has no customer service. Hotels customer service is also trash, they refused to give us refund claiming, it’s at the hotel approval. So we went into the room, first thing my boyfriend did was use the restroom. I brought in a half drinking beer inside the room, i chugged the beer and threw it in the trash. Mind you when we first walked in the pillows was flat as if someone came in the room laid down and walked out. When my boyfriend came out the restroom he said the toilet doesn’t work and the towels look used they were dirty. At that point I said let go get another room, or see if she has a solution to the problem. I tell the lady at the front, she gets really angry , start yelling saying we used the room because their was a beer in the trash can and said the trash bag was wet. I gave her the key so she could see what we were talking about, she refused to give it back and said we needed to contact hotels for refund she said they wouldn’t give us one which they didn’t. She refused to give us another room, saying we used the room, we was in the room for a total of 10 minutes. After she took the room key, I followed her inside front office where she went into the back room and was yelling on the phone with someone about what just happened for 10 minutes. When she came out I asked what was she going to do? She started yelling & cursing saying we used the room it’s been 20 minutes.
Séjour de 1 nuit en mars 2021

4/10 Médiocre

Robert

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Alarm clock kept going off at random times, as well as the radio.
Séjour de 1 nuit en mars 2021

2/10 Horrible

Lorenzo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Run down terrible Shady atmosphere around there.
Our stay was Terrible the property is run down. They have a no refund policy once they swipe your card or you pay through your app. The room wasn't ready even though it was well after 3pm and also the office clerk manually shut off the water to the room we complianed and she came with a water key to manually cut the water back on in our room we said wow!! I am surprise thise hotel is on anyone app to book.
Séjour de 1 nuit en mars 2021

2/10 Horrible

veronica

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our check in was at 1, we arrived at 2:30 and the room was not ready. We had to make it to a family party and had to stay elsewhere.
Séjour de 1 nuit en mars 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021

2/10 Horrible

Jon

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2021

2/10 Horrible

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
TERRIBLE SERVICE. I called to change my room from king to queen; no answer. I was also going to arrive late so I needed to talk with someone on staff. When I arrived, after paying through Expedia, the motel sold my already booked room! I am reaching out to Wyndham and will post further updates once I hear from Wyndham.
Séjour de 1 nuit en mars 2021

2/10 Horrible

Ovidio

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst customer service. Do not book your room in thislocation
Séjour de 1 nuit en mars 2021

8/10 Bien

Andy

Les points forts : Propreté
Les points faibles : Personnel et service
The stay was good but that morning before check out room service was knocking early in morning almost walked in on me while I was in shower
Séjour de 1 nuit en mars 2021

2/10 Horrible

Voyageur vérifié

Nothing, they would not honor our deal. Not happy with Expedia right now !!
Séjour de 1 nuit en février 2021

2/10 Horrible

Edwin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A scam.
We showed up and were told they would NOT honor our confirmed reservation. Had to try other accommodations. Worst experience ever.
Séjour de 1 nuit en février 2021

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en janvier 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
worst hotel I ever experienced
Room had strong odor of smoke when I checked in , but I was told if I smoke I would be charged a smoke fee, I advised the lady I requested smoke free but my room smelled strongly of smoke. I was charge an additional fee for a 2nd guest, even though I purchased a king size bed and online when i booked it said it hold up to 2-3 guest. There was no mention online that only 1 person per a room allowed. The lady up front was rude and unfriendly.
Séjour de 1 nuit en septembre 2020

4/10 Médiocre

Santos

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2020

2/10 Horrible

Anthony

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DO not stay there
It was horrible no atm they ask for extra money and I had to call police on front desk
Séjour de 1 nuit en septembre 2020

2/10 Horrible

Rebecca

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do NOT waste your money or time here!!!
Do NOT patronize this hotel!! I have NEVER been treated so poorly as a paying customer in my life!! I stayed 4 days (unfortunately we evacuated and there were no other places to stay) I very kindly requested a handicap accessible room and was told she didn’t have those! HOW IS THAT LEGAL?Also, she charged me $240 extra because I had a chihuahua with me. Sheesh!! The room smelled like mold and smoke and had roaches casually walking outside and in the room like they owned the place. ROACHES YA’LL!! The lady that runs it fussed at my 11 year old daughter while we were packing up to leave and told her to get in the room and get her the linens!! EXCUSE YOU???!!!! So, I really don’t mind that my dog shed all over in those sketchy looking sheets on the bed.
Séjour de 3 nuits en août 2020

2/10 Horrible

Donna

Voyage en famille
Les points faibles : Propreté, personnel et service, confort de la chambre
Nonsense
The manager misbooked the date for the room. No refund, no change, etc. We paid for a room didn't even get the key to
Séjour de 1 nuit en août 2020

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2020

2/10 Horrible

Christy, Seguin tx

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was dirty and the bathtub had a dirth towel from previous. They charged a extra deposit to make sure you didnt smoke or have pets. Stayed one night never again. July 11. 2020
Séjour de 1 nuit en juillet 2020

6/10 Satisfaisant

Kansan, Kansas

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Nothing fancy and no perks because of COVID so just a place to rest your head. Good location
Séjour de 3 nuits en juin 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Nice Stay!
A nice stay. It was located off of the freeway, and a convenient location to where I needed to be for 2 days in Katy. Front desk was very helpful.
Séjour de 2 nuits en mai 2020

2/10 Horrible

Nick

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The manager was very rude and over stepping her boundaries constantly calling cops on other guest Stayed for 3nights cops called every single day no one ever was arrested or even tickeded
Séjour de 2 nuits en avril 2020

2/10 Horrible

Nick

Les points faibles : Personnel et service et confort de la chambre
Séjour de 1 nuit en avril 2020

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never returning
Lady who owned hotel was awful. Breakfast consist of cereal and waffles ,poured appled juice that was rotten. Hotel room was dirty had nasty stuff all over the floor
Séjour de 1 nuit en mars 2020

8/10 Bien

Jose

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
The room smelled really bad as cigarette smoking!
Séjour de 5 nuits en février 2020

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No good service, No good utility, too much smelling from comfort, much rust water from bathroom
Séjour de 1 nuit en février 2020

4/10 Médiocre

OG, Leander, Tx

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ac / heat was not working at all. Paper thin walls. Had the ac worked I would have utilized it to counter the noise from the highway. Heard all the folks walking above us till about 2am
Séjour de 1 nuit en janvier 2020

4/10 Médiocre

Aaron

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Some how it showed me reserving a handicap room. Which I did not. And the lady got upset that I did but i didn’t
Séjour de 1 nuit en janvier 2020

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en novembre 2019

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019

2/10 Horrible

Rod, Katy

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is absolutely rude, would not give me a room unless I paid for an extra person when I booked a double bed room. Was given the stupidest excuse. Do not recommend. Disgusted.
Séjour de 1 nuit en novembre 2019