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Avis sur The Bear Hotel by Greene King Inns

3 out of 5
The Bear Hotel by Greene King Inns
Charnham Street, Hungerford, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 100 avis sur 245." "
Note des voyageurs de 8 (Bien), d’après 87 avis sur 245." "
Note des voyageurs de 6 (Satisfaisant), d’après 39 avis sur 245." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 245." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 245." "

8,6/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel à recommander !
Excellent hotel, chambre TB rénovée, personnel accueillant pour un tarif raisonnable !

8/10 Bien

Nigel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Impressive old coaching Inn in a good location. Nice inside with lovely grounds backing on to The River Kennett. Restaurant prices fair and meal quality was good.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Anthony, STONEHAM ET TEWKESBURY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great helpful staff. Easy parking. We had room 5 in the original building. There was lots of space and a large bathroom. Great beer garden with good food.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a very nice historic property with a great location, and not too expensive. I have not used the dining room, just needed a place to overnight within walking distance of station.
Séjour de 1 nuit en mai 2024

10/10 Excellent

malcolm

Voyage en couple
Les points forts : Propreté et équipements
We always book the superior rooms in the main building . Large comfortable rooms with good facilities
Séjour de 1 nuit en avril 2024

8/10 Bien

Geoff

Séjour de 1 nuit en avril 2024

10/10 Excellent

Colin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and helpful staff good menu excellent breakfast will shortly be booking rooms for another visit
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Ian

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Amanda

Les points forts : Personnel et service
Uncomfortable bed, very hard mattress, nasty lumpy foam filled pillows. A couple of blown lightbulbs, smeary mirrors, toothpaste residue left by a previous guest on the bathroom shelf. No toiletries or box of tissues.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Laurence

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Competitively priced, friendly staff
Convenient, the rooms are quiet, located behind the main building. Easy parking, bar and food across the courtyard.
Séjour de 1 nuit en février 2024

8/10 Bien

ROBERT

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good communication with home office and with staff on arrival and also very well served during evening meal (relaxed and friendly approach by all staff helped make the family meeting successful. THANKS TO ALL
Séjour de 1 nuit en février 2024

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is historic and unique, and it is a privilege to be able to stay there. The staff were very helpful. The building is typical of an ancient inn and may not be to everyone's taste, but I loved it. I did not try the food, but the wine selection and the coffee were excellent
Séjour de 1 nuit en février 2024

10/10 Excellent

Sandra

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Howard

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
One night
Great location in historic coaching inn. A little frayed around the edges but some would call that character. Biggest bugbear was that for the second time in as many stays I had a downstairs room and every time the person above me moved across their floor the floorboards creaked very loudly.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Krystyna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

anthony

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Kevin

Voyage en groupe
Les points forts : Équipements
Excellent location and such friendly and helpful staff
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

John

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
A pleasant, traditional hotel.
A pleasant hotel In a good location. Bed amazing comfortable and clean bathroom. What let it down was the horrible, musty damp smell In the room. Cure this and the stay would have been excellent.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was great from check in To check out The only niggle we had was some of the radiators weren’t working So was a bit chilly Easily sorted as I used to be a plumber, so just had to bleed the radiators so All good.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

JOHN

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Helpful staff
Very helpful reception staff who changed a booking that was supposed to be non changeable after my booking error. Clean and friendly place.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Steven

Séjour de 1 nuit en novembre 2023

8/10 Bien

Gary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good pub with rooms close to the centre of Hungerford
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
A bit disappointed..
The bed is comfortable, the room is warm. However bathroom cleaning is not great; we never got any spare toilet tissue after it ran out on day 3 (we stayed for 7 nights) and the toilet wasn't cleaned properly. The shower also needs the grouting replaced, and the bathroom door wouldn't close. There was rarely anyone at reception - only once in the whole week. The breakfast staff still need training - offering and topping up tea & coffee, clearing tables (never leave the room empty handed), spoons in the cereals, milk & juice topped up, appropriately dressed (no long sleeves dipping into food), hair tied back - not pleasant to have a long hair decorating the food! And on one occasion we were told to sit at a table that hadn't been cleaned so we had to wipe it ourselves! Ashtrays on the tables outside the bar area were full of cigarette ends floating in rainwater - really disgusting to walk past every morning. Beer cans, rubbish, dropped cloths/sponges were all observed during the week. A manager should be walking around, checking these things throughout the day. It just needs someone to actually care about the place - The Bear's reputation is not good amongst the locals and you are losing business. All of the above we reported over a year ago when we stayed. It's nearly all the same restaurant staff and they are still poorly trained, so not sure if there's really any point in leaving a review as it's obvious no-one pays any attention...
Séjour de 7 nuits en octobre 2023

4/10 Médiocre

Chris

I didn't stay at the hotel as although I left a number of messages on the hotel ansaphone querying whether the room I had ordered online was suitable for my 98 year old Mum they couldn't be bothered to call me back. In the end I couldn't take the risk that the room might involve a climb up lots of stairs or only have a bath so I cancelled the booking losing my money. Very unsatisfactory. The hotel behaved in a very arrogant manner and they need to get a decent switchboard.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable stay!!
We stayed at the hotel as we were attending a wedding. We found the staff to be so friendly and helpful. The room was lovely and clean and slept very well. Breakfast was lovely with a good selection of options
Séjour de 1 nuit en octobre 2023

8/10 Bien

Per

Voyage en groupe
Les points forts : Confort de la chambre
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Stephen

Séjour de 1 nuit en août 2023

2/10 Horrible

Jocelyn

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was smelly and stale. Lighting was aggressive. Noisy right on the street, not announce of charm- more like a sanitarium.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Roy

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Bear hungerford
The pub and staff were great , the bathroom had black mold on the ceiling , extractor van did not work in bathroom , wallpaper peeling next to bed ,window left open , i know this is to air room but it was raining so there was a puddle inside on the window sill , although july weather was awful wet windy and cold, no heating
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Michael

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Fantastic staff let down by dilapidated buildings.
The staff were workingtheir socks off and really trying to serve customers well. However they were handicapped by the dilapidated state of the building. Checkin was very quick and friendly, and staff quickly arranged extra bedding for a blow-up mattress for a child. However the state of the rooms left a lot to be desired. One room had an aweful smell, which we were told had been reported by a previous guest that week. We were given an odour remover spray which was effective. There was a thick layer of dust on the bedhead, cobwebs on the lights, and coffee granules on the desk. Cleaning rooms had not been a priority for the overworked staff. The wooden window frames were actually rotting in places and it seemed as if the windows might fall out if touched. The toilet seat was also not firmly attached and was another accident waiting to happen. Our room and the one next to it were accessed by a shared lobby where just standing on the floorboards to put a key in the door made a sound like someone knocking. I lost count of the number of times we went to answer the door only to discover our neighbours going in or out. In the restaurant the main meal arrived before we received our starter. We were compensated for the mistake. The food, when it arraived, was good value. The presence of a lot of local people attested to the quality & price of the food & drink. The bed was comfortable, if a little hard. We had two good nights' sleep.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Carlos

Séjour de 1 nuit en juillet 2023

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay*****
Fantastic stay, great location, restaurant was really good. *****
Séjour de 1 nuit en juin 2023

8/10 Bien

Nigel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A
Séjour de 1 nuit en mai 2023

8/10 Bien

Chrissy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely spot just by the river, hotel full of charm, clean comfortable with delicious breakfast.
Séjour de 1 nuit en avril 2023

8/10 Bien

Simon

Voyage en couple
Les points forts : Propreté et personnel et service
Rooms are nice, if a little small, but historic old building. Toilet cover was too small for basin and the shower curtain positioning designed to hem you in and make the shower feel tiny. Food in adjacent pub not good (and literally half the things on the small menu not even available). Breakfast similar - my smoked salmon was brownish and I think microwaved from frozen (or tasted like it). Probably best to eat out in retrospect
Séjour de 1 nuit en avril 2023

10/10 Excellent

Lindsey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Lovely hotel with helpful staff. I stayed in room 8 which was huge with a lovely roll top bath and rain shower. Good food for the evening meal and breakfast and friendly helpful staff.
Séjour de 1 nuit en mars 2023

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022

6/10 Satisfaisant

Vanessa

Voyage en couple
Les points forts : Personnel et service
Property convenient to explore Hungerford, the plumbing could do with an overhaul. Staff really helpful and friendly. On a busy road so road noise all the time.
Séjour de 1 nuit en octobre 2022

8/10 Bien

Anil

Séjour de 2 nuits en août 2022

10/10 Excellent

Agnes johanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2022

4/10 Médiocre

Lawrence

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not disappointing - DIRE
Tired rooms. The soap fillers were empty. Shower soaked the bathroom floor. Room not serviced properly. Main problem though was that arriving back late evening for second night stay the electronic key card for my room didn't work. I had to ring for the night staff on my mobile because external bell didn't function. If I hadn't had a working mobile I would have been stuck. Staff produced a replacement card - didn't work; staff's own key card didn't work. I was then given a replacement room which had a physical key but had to spend the night without my night stuff including medication. No discount or compensation was offered. I had to ask and was granted an inadequate amount. Staff though were friendly and over-worked. Greene King to blame and I will be avoiding this and all other Greene King hotels in future
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Veronica

Séjour de 1 nuit en juin 2022

4/10 Médiocre

Derek

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Reunion
Poor service, due to lack of staff
Séjour de 2 nuits en juin 2022

4/10 Médiocre

Mike

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I knew this hotel 26 years ago. It has not come up to the standard it was then. My wife and I were disapointed.
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Nigel

Séjour de 1 nuit en avril 2022

8/10 Bien

Sheri

Les points forts : Propreté et personnel et service
Good location with handy parking
Nice hotel located on the edge of a lovely town. A little bit jaded in places but it had a lot of character. There were some rooms in a separate building that overlooked the pretty gardens and stream that I imagine would be lovely. The hot breakfasts were cooked to order and the pastries were delicious. We ate there one evening and the food and service were good.
Séjour de 3 nuits en avril 2022

10/10 Excellent

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

Tom

Voyage d’affaires
Les points faibles : Propreté
Matig
Op zich een mooi hotel maar oud en niet aangepast aan deze tijd. Het ontbijt was ronduit slecht en de presentatie ervan mogelijk nog slechter. Bediening en onthaal was wel supervriendelijk, dat maakt veel goed maar dit hotel gaat zeker niet meer eerste keuze zijn bij een volgend bezoek.
Séjour de 1 nuit en février 2022

6/10 Satisfaisant

Nicole

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2022