Avis sur Warbrook House Heritage Hotel
Warbrook House Heritage Hotel
The Street, Eversley Hook, Hook, England
Avis
7,6
Bien
8,0/10
Propreté
7,8/10
Personnel et service
7,8/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
1 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Tony T le 14 sept. 2018
Dear guest,
Thank you for your kind comments following your stay at Warbrook House Hotel.
We hope we may welcome you again on your next trip to the UK.
Kindest regards,
Tony Tijhuis
General Manager
6/10 Satisfaisant
Simon
28 avr. 2024
Simon
Séjour de 1 nuit en avril 2024
10/10 Excellent
Roger
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roger
Séjour de 2 nuits en mars 2024
10/10 Excellent
David, Milton Keynes
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
10/10 Excellent
Dan
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en avril 2024
Réponse de Tanisha le 15 avr. 2024
Dear Dan,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
10/10 Excellent
Ansar
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ansar
Séjour de 1 nuit en mars 2024
Réponse de Tanisha le 1 avr. 2024
Dear Ansar,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback would be a great source of motivation for our reception team. We can't wait to welcome you back for another outstanding stay.Kind Regards,
10/10 Excellent
Ian
Voyage d’affaires
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ian
Séjour de 1 nuit en mars 2024
Réponse de Tanisha le 25 mars 2024
Dear Ian,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
4/10 Médiocre
Lee
25 mars 2024
Lee
Séjour de 1 nuit en mars 2024
Réponse de Tanisha le 25 mars 2024
Dear Lee,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. Please allow us the opportunity to make amends by contacting us. We value your input and hope to have the chance to regain your trust.Kind Regards,
4/10 Médiocre
Carla
24 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
Carla
Séjour de 1 nuit en mars 2024
Réponse de Tanisha le 25 mars 2024
Dear Carla,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial to us, and we're committed to addressing the issues you've raised. Please allow us the opportunity to make amends by contacting us. We value your input and hope to have the chance to regain your trust.Kind Regards,
6/10 Satisfaisant
Simon
16 mars 2024
Les points forts : Propreté et personnel et service
Simon
Séjour de 2 nuits en mars 2024
10/10 Excellent
Michael
Voyage d’affaires
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en février 2024
Réponse de Tanisha le 8 mars 2024
Dear Michael,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,
8/10 Bien
Tracy
21 févr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en février 2024
6/10 Satisfaisant
Martin
Voyage d’affaires
14 févr. 2024
Martin
Séjour de 1 nuit en février 2024
Réponse de Tanisha le 16 févr. 2024
Dear Martin,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. We appreciate your honesty and hope to welcome you back with an improved experience.Kind Regards,Tanisha
10/10 Excellent
Mark
Voyage en couple
12 févr. 2024
Les points forts : Équipements
Mark
Séjour de 1 nuit en février 2024
Réponse de Tanisha le 12 févr. 2024
Dear Mark,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha
6/10 Satisfaisant
Rajesh
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rajesh
Séjour de 1 nuit en février 2024
8/10 Bien
Adrian
28 janv. 2024
Adrian
Séjour de 1 nuit en janvier 2024
Réponse de Malak - Guest relations manager le 7 févr. 2024
Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.
10/10 Excellent
Ansar
Voyage d’affaires
26 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ansar
Séjour de 1 nuit en janvier 2024
Réponse de Tanisha le 4 févr. 2024
Dear Ansar,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha
10/10 Excellent
Henry
Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Henry
Séjour de 1 nuit en janvier 2024
Réponse de Tanisha le 4 févr. 2024
Dear Henry,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Tanisha
10/10 Excellent
Michael
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Country house style hotel.
Michael
Séjour de 1 nuit en janvier 2024
Réponse de Malak - Guest relations manager le 24 janv. 2024
Dear Micheal,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed your stay in the main mansion. We're glad our Indian restaurant and bar options suited your preferences. Your kind words about our friendly service and front desk personnel are truly appreciated. We look forward to welcoming you back for another delightful stay.Warm regards,
6/10 Satisfaisant
David
20 janv. 2024
David
Séjour de 1 nuit en janvier 2024
Réponse de Malak - Guest relations manager le 24 janv. 2024
Dear David,We understand that circumstances beyond control led to a change in your plans. We're sorry to hear about the power cut affecting your stay. If there's anything we can assist you with in the future or if you have any specific feedback, please feel free to reach out. We appreciate your understanding and hope to have a chance to welcome you with us soon.Warm regards,
8/10 Bien
Terhi
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terhi
Séjour de 1 nuit en décembre 2023
Réponse de Tanisha le 15 janv. 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Kind Regards,
10/10 Excellent
susan
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Glorious!
susan
Séjour de 1 nuit en décembre 2023
Réponse de Tanisha le 15 janv. 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Kind Regards,Tanisha
6/10 Satisfaisant
Monia
28 déc. 2023
Monia
Séjour de 2 nuits en décembre 2023
Réponse de Malak - Guest relations manager le 24 janv. 2024
Dear Monia,Thank you for taking the time to share your rating about your recent stay. We appreciate your feedback. If there are specific areas where we can do better, please let us know. We hope to have the pleasure of welcoming you back and exceeding your expectations.
10/10 Excellent
Voyageur vérifié
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 28 déc. 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.
10/10 Excellent
Voyageur vérifié
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.
6/10 Satisfaisant
Richard
Voyage d’affaires
15 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Thank you for taking the time to share your review about your recent stay. We're always striving to enhance our services. We hope to have the pleasure of welcoming you back and exceeding your expectations.
8/10 Bien
Michaela
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value for money
Michaela
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.
8/10 Bien
James
Voyage en famille
14 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Great site, comfortable stay
James
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
We're delighted to hear that you had a satisfying experience during your stay and we look forward to welcoming you back for another enjoyable stay.
8/10 Bien
Michal
Voyage en couple
13 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michal
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Michal,Thank you so much for joining us and for leaving your review. We are so pleased to see that you enjoyed your stay with us at Warbrook House Hotel. We look forward to welcoming you again soon for another countryside getaway!
10/10 Excellent
Kevin Paul
13 déc. 2023
Kevin Paul
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Kevin,Thank you so much for joining us and for leaving your review. We are so pleased to see that you enjoyed your stay with us at Warbrook House Hotel. We look forward to welcoming you again soon for another countryside getaway!
4/10 Médiocre
Stuart
Voyage en groupe
10 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stuart
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Stuart,Thank you for sharing your concerns with us. We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. We appreciate your honesty and hope to welcome you back with an improved experience.
8/10 Bien
martin
Voyage d’affaires
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good night stay over
martin
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Martin,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,
8/10 Bien
Andrew
Voyage d’affaires
2 déc. 2023
Les points forts : Propreté et personnel et service
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Andrew,We're delighted to hear that you had a satisfying experience during your stay! We look forward to welcoming you back for another enjoyable stay.Best wishes,
4/10 Médiocre
mark
30 nov. 2023
mark
Séjour de 2 nuits en novembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Mark,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,
10/10 Excellent
Dickson
Voyage en famille avec de jeunes enfants
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dickson
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Dickson,Thank you for your glowing review! your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Best wishes,
8/10 Bien
Rebecca
Voyage en famille
28 nov. 2023
Les points forts : Personnel et service et équipements
Rebecca
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Rebecca,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and are glad to hear some positive aspects of your experience. We're always striving to enhance our services, and your input helps guide our improvements. We hope to have the pleasure of welcoming you back and exceeding your expectations.Best wishes,
8/10 Bien
Caitlin
26 nov. 2023
Caitlin
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service.
2/10 Horrible
Lauren
26 nov. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Lauren
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Lauren,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,
8/10 Bien
Elise
Voyage d’affaires
24 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Elise
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Elise,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing good service. We look forward to welcoming you back for another enjoyable stay.Best wishes,
10/10 Excellent
NASAR
23 nov. 2023
NASAR
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 20 déc. 2023
Dear Nasar,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,
10/10 Excellent
Willem
Voyage d’affaires
22 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Willem
Séjour de 2 nuits en novembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Willem,We're delighted to hear that you had a satisfying experience during your stay! We look forward to welcoming you back for another enjoyable stay.Best wishes,
4/10 Médiocre
Darren
19 nov. 2023
Darren
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 20 déc. 2023
Dear Darren,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,
4/10 Médiocre
Katie
18 nov. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Katie
Séjour de 2 nuits en novembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Katie,We're sorry to learn that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your honesty and hope to welcome you back with an improved experience.Kind regards,
6/10 Satisfaisant
Alistair
15 nov. 2023
Alistair
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Alistair,Thank you for taking the time to share your review about recent stay. We're always striving to enhance our services, and your input helps guide our improvements. If there are specific areas where we can do better, please let us know. We hope to have the pleasure of welcoming you back and exceeding your expectations.Best wishes,
4/10 Médiocre
George
12 nov. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wouldn’t return
George
Séjour de 2 nuits en novembre 2023
Réponse de Malak - Guest relations manager le 20 déc. 2023
Dear Guy,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,
10/10 Excellent
edward h
9 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
edward h
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 20 déc. 2023
Dear Edward,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,
6/10 Satisfaisant
Guy
8 nov. 2023
Guy
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 20 déc. 2023
Dear Guy,We're sorry to hear that your stay fell short of expectations. Your feedback helps us improve, and we'd like to learn more about your specific concerns. Please reach out to us so we can better address your issues. We appreciate your review and hope to welcome you back with an improved experience.Best wishes,
10/10 Excellent
lee
8 nov. 2023
lee
Séjour de 1 nuit en novembre 2023
Réponse de Malak - Guest relations manager le 20 déc. 2023
Dear Lee,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,
10/10 Excellent
jamie
Voyage en famille
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect hotel, perfect wedding.
jamie
Séjour de 2 nuits en octobre 2023
Réponse de Malak - Guest relations manager le 19 déc. 2023
Dear Jamie,Thank you for your glowing review! We're thrilled to hear that your experience exceeded expectations. Our team takes pride in delivering exceptional service, and your feedback reinforces our commitment to excellence. We can't wait to welcome you back for another outstanding stay.Best Wishes,
10/10 Excellent
Baljinder
21 oct. 2023
Baljinder
Séjour de 1 nuit en octobre 2023
Réponse de Malak - Guest relations manager le 20 déc. 2023
Dear Lee,We're delighted to hear that you had a satisfying experience during your stay! Your positive feedback encourages our team to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay.Best wishes,