Façade de l’hébergement
Vérifier la disponibilité

Avis sur Hertford House

3 out of 5
Hertford House
Fore Street, 1, Hertford, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 60 avis sur 171." "
Note des voyageurs de 8 (Bien), d’après 69 avis sur 171." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 171." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 171." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 171." "

8,6/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the old style of the property. It was ideal for the celebration we were there for.
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Stacey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
The hotel was very clean and staff polite,we thoroughly enjoyed our stay
Séjour de 1 nuit en février 2020
Réponse de Receptionist le 20 févr. 2020
Thank you Stacey.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very happy
Really comfortable room and lovely staff at front desk. Breakfast the next day was amazing, only issue was the aircon in the room left the room to be rather hot. Overall would highly recommend for Hertford.
Séjour de 1 nuit en décembre 2019
Réponse de Wendy Shipton le 8 janv. 2020
Thank you so much for taking the time to leave a review. We will look into the air con and make sure the instructions are clear. Happy New Year!

10/10 Excellent

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A gem in Hertford
A really nice,refurbished room. Friendly service and a lovely hotel.
Séjour de 1 nuit en décembre 2019
Réponse de Wendy Shipton le 8 janv. 2020
Thank you so much!

10/10 Excellent

Mo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff were courteous and professional. Made you feel very welcome. Nothing was too much. I'm definitely coming back
Séjour de 1 nuit en novembre 2019
Réponse de Receptionist le 20 nov. 2019
Thank you for such a lovely reveille! It really means a lot to us.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Receptionist le 20 nov. 2019
Thanks Andrew!

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I liked the lication and the room beubv clean anx providing tea and coffee. I didn't like that it is not easy to park and that the restaurant was too noisy and that the check out is at 11.00 (too early) and breakfast finishes at 10.00 (too early)
Séjour de 1 nuit en novembre 2019
Réponse de Wendy le 13 nov. 2019
Thank you for your review. Both good and bad feedback are very important for our business. Kind regards Wendy

6/10 Satisfaisant

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Just too noise
Just way too noisy. The bar turned into a makeshift nightclub until beyond 2:00 am Everything else was just fine. But being able to sleep is quite high up my priorities
Séjour de 1 nuit en novembre 2019
Réponse de Wendy le 13 nov. 2019
Dear Barry Your feedback is invaluable to us. We try really hard to inform all guests that at weekends we have a busy bar below the Hotel. Unfortunately we failed this time. Kind regards Wendy

8/10 Bien

jayne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Wendy Shipton le 6 nov. 2019
Thank you for taking the time to write us a review.

6/10 Satisfaisant

Demetrio, Plano

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The internet was on and off most of the time that on, as well as the Hot water. The room was vert hot and not air conditioning in the room. There was not a sheet between the comforter and the guest body, so that meant that it was no washed or change everyday. All the guest used the same comforter.... However, the room was clean and the personnel excellent.
Séjour de 11 nuits en octobre 2019
Réponse de Wendy le 23 oct. 2019
Thank you for your feedback. Our WIFI has been updated along with our hot water system. We have also installed air conditioning in some rooms.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Very comfortable room, very well serviced daily. Food was excellent with friendly restaurant staff. The only bad point was that they have a late- night license on Saturday, the noise from which made it impossible to sleep before 2am.
Séjour de 5 nuits en octobre 2019
Réponse de Wendy Shipton le 6 nov. 2019
Thank you for the good and bad feedback. All feedback helps us to improve.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Wendy le 23 oct. 2019
Thank you for your feedback.

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Wendy le 23 oct. 2019
Thank you.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
one night stay but all good - excellent breakfast as well
Séjour de 1 nuit en octobre 2019
Réponse de Wendy Shipton le 6 nov. 2019
Great feedback. Thank you! We pride ourselves on our locally sourced menu.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019
Réponse de Wendy Shipton le 6 nov. 2019
Thank you.

4/10 Médiocre

Iain

Les points faibles : Confort de la chambre
Noisy with hard beds and no double glazing.
Looked good on website. Superior double room overlooked Karaoke berr garden. When the music stopped around 11pm the low pitched noise from what i suspect is the brewery next door was overwhelming. Finally at nearly midnight i chaged rooms to a quieter one, but this still backed onto the noisy machinery, so hardly slept a wink all night especially as the mattresses were very hard and the windows in both room were wooden sash windows and not even double glazed.
Séjour de 1 nuit en septembre 2019
Réponse de Wendy le 13 nov. 2019
Dear Iain Thank you for taking the time to review Hertford House. Sound proofing is on its way. We try to inform all guest about our bar in the Hertford House. At weekends our bar is open until 2 am. Kind regards Wendy

8/10 Bien

Alex

Séjour de 1 nuit en août 2019

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Other than a good location in Herftord, there was nothing positive about staying at this hotel. What they failed to notify us of: 1) no parking at hotel and not even free or discounted parking at the NCP parking 10 mins walk from the hotel, 2) lifts were out of action the entire time we were there and we arrived from overseas with two very heavy suitcases we had to drag up stairs and not even offered with any help, 3) no wifi all weekend which staff not to care about when we asked, 4) our room was right above the bar/club which shut at 2 am and a further hour of people spilling out to the street under our single glazed window - not much sleep was had! We might have forgiven these issues if the staff were friendly and helpful, however they were borderline rude and certainly not helpful. If it was half the price again, would have persevered. Poor poor poor
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Anne-Marie

Les points forts : Personnel et service
Nice stay
We stayed for our anniversary as we had our reception there 3 years ago. Before we booked no one mentioned they were going through a refurbishment it was a working progress. The room we had, considering we told them it was a special occasion, was basic and worn but nice and clean. It is a lovely hotel so I’m hoping the refurbishment will help and maybe that they could think about the little touches.
Séjour de 1 nuit en août 2019

4/10 Médiocre

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points faibles : Équipements
No hot water upon check in in the entire hotel. On speaking to the receptionist she said the water should come back on soon and they were having boiler issues. It wasn’t working after I came back from a meal with friends, so I had to wait until the morning to shower and finally there was hot water. The room itself (#206) was fairly disappointing: wallpaper was stuck back on the walls with sellotape and I nearly fell off the toilet as the seat was loose, plus no phone to speak to reception... Upon check-out I wasn’t asked how my room was otherwise I would have mentioned it to the daytime receptionist. No continuity of service being passed over from night and day staff.
Séjour de 1 nuit en août 2019

8/10 Bien

Antony

Les points forts : Propreté, personnel et service, confort de la chambre
Pleasant stay in Hertford or 50th reunion
Hotel ok but was on the first floor so very noisy as I top of bar. Nice staff and clean room. Would recommend at a cheaper price (for my room at least as was not expecting that much noise) and breakfast should be included which was nice.
Séjour de 2 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2019

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
50th birthday bash
Clean and tidy with great service and food
Séjour de 1 nuit en juillet 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hotel was in decent condition. Location great...if your after a party. Here on a 1 night business trip but the noise and smoke smell from the rabble outside was really off putting. Lady on front desk rather abrupt and not very welcoming
Séjour de 1 nuit en juillet 2019
Réponse de Anna le 16 juil. 2019
Thank you for your feedback. At weekends we do have a D.J. Weekdays however are very peaceful. We will embark on re training our evening reception staff. We do hope to see you again.

6/10 Satisfaisant

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Slightly disappointed
Good room but was not expecting to be in a superior room above the bar open until 2am.
Séjour de 1 nuit en mai 2019
Réponse de Anna le 16 juil. 2019
We do try to inform every guest that at weekend we have a D.J until 2am. It is noted under important information. We apologise you we unaware.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Location is great bed comfy and room nice. Had a few issues with no hot water in morning and found an upturned screw on bathroom floor which management didn’t acknowledge as an issue.
Séjour de 1 nuit en juin 2019
Réponse de anna le 16 juil. 2019
Thank you for your feedback. These issues are being looked into and dealt with.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely room, comfortable bed, clean and all in all a good hotel UNTIL you realise it’s above a nightclub! 3am before the music stopped, people stopped shouting outside and finally fell asleep!
Séjour de 1 nuit en juin 2019
Réponse de anna le 16 juil. 2019
We apologise that you were unaware of the D.J below the bar. We aim to inform all guest.

10/10 Excellent

Kirsten

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and value
Very good value. Lovely bright room. Huge bathroom - unfortunately there was no hot water in the morning. Fantastic location
Séjour de 1 nuit en mai 2019
Réponse de anna le 16 juil. 2019
Thank you for your feedback. We did have a boiler issue that has now been resolved. We hope to see you soon.

8/10 Bien

Kamljeet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
Booked to stay on a night out. Area very busy and noisy.
Séjour de 1 nuit en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Great place and location for me breakfast was not included as advertised but would stay again 😄
Séjour de 1 nuit en mai 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, nice people and very calm. Would stay again!
Séjour de 1 nuit en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Clean, well stocked room. Very kind and attentive front desk staff.
Séjour de 1 nuit en avril 2019

4/10 Médiocre

Neil

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Not in the best condition
The room I had (205) was at the back of the property. It can be very noisy at night time with the beer garden directly below. I was disturbed on the first night because of the fire alarm going off twice and then on the 2nd night noisy plumbing throughout the night resulting in a disturbed sleep. Curtains were torn and hanging off the rail. Room was very stuffy and hot too. WIFI was very flaky at best!
Séjour de 1 nuit en avril 2019

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy to stay again.
Friendly efficient checkin, great town centre small hotel. Room fine although internet did not work. Not our first stay and happy to stay again.
Séjour de 1 nuit en avril 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ideally placed in the centre of Hertford. Staff were extremely helpful and always polite
Séjour de 2 nuits en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fine apart from very noisy roadworks going on outside hotel all night Monday. Thus no sleep
Séjour de 2 nuits en mars 2019

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel bar downstairs being a club was so much fun. Loved the bathroom size. Would have preferred better tv and selections of channels
Séjour de 1 nuit en mars 2019

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mars 2019

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en février 2019

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight stay.
Only stayed the one night, Sunday. Booking in very quick and very friendly and it was a lovely big room, comfy large bed with great wall mounted telly and good tea and coffee choice but would say parked a bit of a mare as no parking at the hotel but overall very good place to stay.
Séjour de 1 nuit en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
The hotel staff were very pleasant and helpful. The room was clean and tidy and the bed comfortable. The breakfast spread looked appetising although I just had the continental selection. I would definitely stay here again when in the area.
Séjour de 1 nuit en janvier 2019

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Funky hotel
Very nice funky hotel with comfortable room. Unfortunately restaurant shut due to staff shortages that night but excellent breakfast.
Séjour de 1 nuit en janvier 2019

6/10 Satisfaisant

David j

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
if I had known when booking the disco was happening I would not have booked the disco went on till 02.00 eventually got to sleep 03.30 a really nice room clean tidy good staff would check before booking again if a disco was happening
Séjour de 2 nuits en décembre 2018

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de Wendy le 26 déc. 2018
Thank you.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant hotel with welcoming staff. Good food, and situated in town centre with easy access to most places of interest - many in walking distance. Lots of food and drink outlets nearby. Room had good facilities and refreshments were supplied.
Séjour de 1 nuit en décembre 2018
Réponse de Wendy le 26 déc. 2018
Thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de Wendy le 11 déc. 2018
Thank you