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Avis sur The Yorkshire Hotel

4 out of 5
The Yorkshire Hotel
Prospect Place, Harrogate, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 456 avis sur 931." "
Note des voyageurs de 8 (Bien), d’après 310 avis sur 931." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 931." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 931." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 931." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Jean, Rennes

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
-des planchers qui grincent -des clefs qui se démagnétisent -des télécommandes sans piles -l’impossIbilite de dormir avant minuit le samedi à cause de la musique techno trépidante au 5e etage -Un manager qui ne veut pas comprendre ses clients Le charme britannique ? -
Séjour de 4 nuits en octobre 2019
Réponse de Chantel Towle, GM le 9 oct. 2019
Je suis désolé de vous avoir déçu lors de votre récente visite. Je conseillerais toujours à un client de signaler son retour directement à la réception afin que nous puissions au moins essayer de rectifier, voire d'apaiser, tout en restant ici. Nous sommes un hôtel situé au centre et organisons l’événement. Tous les événements sont priés de partir à 12h pour éviter les ennuis résidentiels. Je vous exhorte à revenir ultérieurement afin de vous montrer une autre facette. Si vous le faites, veuillez nous contacter directement afin que nous puissions vous assurer un séjour paisible et agréable. Sincères amitiés Towel Chantel

8/10 Bien

Robert

City centre convenience. Hotel very good and staff friendly. Found that restaurant area was lacking in its menu and despite a discount for residents it was more expensive than other local facilities
Séjour de 2 nuits en mai 2024
Réponse de The Yorkshire Hotel Team le 23 mai 2024
Thank you for your review, I am pleased to hear you enjoyed your stay.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de HRH Group le 21 mai 2024
Thank you for your perfect score rating. We are thrilled that you enjoyed your stay with us. We hope to see you again soon. Best wishes, The Yorkshire Team

8/10 Bien

Nigel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for a short break, nice hotel . Pickled Sprout food & drink very good. Breakfast even better up in the Sky Bar, lovely stay we'll be back.
Séjour de 1 nuit en mai 2024
Réponse de HRH Group le 13 mai 2024
Thank you for your feedback and high score rating. We are delighted that you enjoyed your stay with us and we hope to welcome you back soon. Best wishes, The Royal Hotel

10/10 Excellent

Jerry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff service
Séjour de 3 nuits en mai 2024
Réponse de HRH Group le 10 mai 2024
Thank you for your feedback and perfect score rating. We are delighted that you had a wonderful stay with us and we hope you choose to stay with us again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for lunch - was very nice. Breakfast nice too. Room was far too hot and was no way to turn down heating
Séjour de 1 nuit en mai 2024
Réponse de The Yorkshire Hotel Team le 7 mai 2024
Hi Ian, Thank you for your perfect scorings of our hotel. I am thrilled that you loved our restaurant and breakfast. I do hope that we will be welcoming you back in the very near future! Kind regards and have a lovely day,

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding in all ways! Great food in The Pickled Sprout and at the Breakfast Buffet. The staff are so attentive, helpful and clearly love their jobs. We will most definately be back!
Séjour de 4 nuits en avril 2024
Réponse de The Yorkshire HotelTeam le 6 mai 2024
Dear Greg, Thank you for your feedback and perfect score rating! We are thrilled that you enjoyed your stay and everything was perfect for you. We hope that you choose to stay with us again and we look forward to welcoming you back. Best wishes,

6/10 Satisfaisant

Derek

Les points forts : Propreté et personnel et service
The bed was wonderfully comfortable and the self servive breakfast great. Sadly the room was grey, drab and depressing with an awful view. The shower was fine but lots of little necessities were missing. Staff were courteous and helpful and it's fine gor a base but wouldnt want to hang around in the room too long!
Séjour de 3 nuits en mai 2024
Réponse de The Yorkshire Hotel Team le 6 mai 2024
Hi Derek,Thank you for your review of our hotel. I am delighted that you were pleased with many aspects of your stay - I am sorry that you were disappointed with some, however. Your comments have been passed on to senior management for consideration. I do hope we will welcome you again in the future!Kind regards and have a lovely day,

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice as usual thank you
Séjour de 1 nuit en avril 2024
Réponse de The Yorkshire Hotel Team le 2 mai 2024
Hi David,Thank you ever so much for your perfect scorings of our hotel. I am delighted that you decided to rebook with us. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

4/10 Médiocre

Jane

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 1 mai 2024
Thank you for your review. We hope to see you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Catherine

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel in a great location
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 1 mai 2024
Thank you for your feedback and perfect score rating. We are thrilled that you had a lovely stay with us and that the location worked well for you. Best wishes, The Yorkshire Team

10/10 Excellent

Clare

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is perfect , slightly noisy as it’s on the main road
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 18 avr. 2024
Thank you for your feedback and score rating. We are delighted that you enjoyed your stay with us and we hope to welcome you back soon. Best wishes, The Yorkshire Team

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value for money, clean and exceptionally friendly staff. Only downside is parking is first come first serve and if you arrive later in the evening like we did you will have to park on the street.
Séjour de 1 nuit en avril 2024
Réponse de The Yorkshire Hotel Team le 7 avr. 2024
Hi Heather,Thank you ever so much for your perfect scorings of our hotel. I am so pleased that you found our hotel to be clean and our wonderful staff to be their usual selves. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

8/10 Bien

Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely hotel in a perfect location if you want to be central to shops and restaurants. Beautifully kept with a very nice bat and restaurant
Séjour de 1 nuit en avril 2024
Réponse de The Yorkshire Hotel Team le 6 avr. 2024
Hi Dawn,Thank you for your very kind review of our hotel. We are very fortunate with our central location, in the heart of Harrogate. I am so pleased that our bar and restaurant were also particular highlights. I do hope we will be welcoming you back in the very near future!Kind regards and have a lovely day,

10/10 Excellent

chris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great central location.
Séjour de 1 nuit en avril 2024
Réponse de HRH Group le 4 avr. 2024
Thank you for your perfect score rating! We are delighted that you enjoyed your stay with us and we hope to welcome you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Gillian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 31 mars 2024
Thank you for your score rating! We hope to see you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Debbie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel clean and friendly.. good location. Delicious meal in the pickled sprout .
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 30 mars 2024
Thank you for your lovely feedback and perfect score rating. We are delighted that you enjoyed your time with us and we hope to see you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Helen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were excellent, nothing was too much trouble. After breakfast we mentioned in passing that we were going to look at the view from the Sky Lounge. We were welcomed to take a seat then offered and brought a pot of tea. The whole stay was a pleasure and we'll stay there again.
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 26 mars 2024
Thank you for your feedback and perfect score rating. We are delighted that you enjoyed your stay with us and that our accommodating staff ensured you had a lovely stay with us! We hope to welcome you back soon! Best wishes, The Yorkshire Team

8/10 Bien

Greg

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
All in all we enjoyed our stay. Room was ok but the bed was too soft and both my wife and I had sore backs by the end of our three night stay, and the shower had very little water pressure which was disappointing as always look forward to a hotel shower (especially being a 4 star). Staff were very nice and accommodating! Hotel couldn’t be in a better location for wandering around Harrogate and very close to the bus/train station.
Séjour de 3 nuits en mars 2024
Réponse de HRH Group le 26 mars 2024
Thank you for your feedback and high score rating. We are delighted that you enjoyed your stay with us. We hope that you choose to stay with us again and we look forward to seeing you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Phillip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is right in the center of town convenient for restaurants, shopping and bars,. Parking is provided (if limited). Staff were amazing we had a great stay.
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 26 mars 2024
Thank you for your feedback and perfect score rating. We are thrilled that you enjoyed your stay and our location. We hope to see you again soon. Best wishes, The Yorkshire Team

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A reasonably priced hotel convenient for the centre of town
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 26 mars 2024
Thank you for your feedback and high score rating. We are thrilled that you enjoyed your stay with us. We hope to see you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de HRH Group le 26 mars 2024
Thank you for your perfect score rating! We hope to see you again soon. Best wishes, The Yorkshire Team

8/10 Bien

Philip

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de HRH Group le 20 mars 2024
Thank you for your high score rating. We hope to see you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Eve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de HRH Group le 18 mars 2024
Thank you for your perfect score rating. We hope to see you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Paula, Ripon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, excellent bar and breakfast. Overall lovely hotel.
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 11 mars 2024
Thank you for your high score rating. We are very fortunate with our central location, in the heart of Harrogate. I am delighted you enjoyed your stay.Kind regards,The Yorkshire Team

8/10 Bien

David

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good location.Hotel clean great breakfast
Séjour de 1 nuit en mars 2024
Réponse de HRH Group le 11 mars 2024
Thank you for your review. We are very fortunate with our central location, close to most amenities. We hope to welcome you back in the near future.Kind regards,The Yorkshire Team

8/10 Bien

Greg

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very good , clean and safe. Good dining option at the hotel and also nearby. Staff very pleasant and obliging. Only black mark insufficient bath towels day 2 and 3
Séjour de 4 nuits en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and high score rating. We are delighted that you enjoyed your stay with us and we look forward to seeing you again soon. Best wishes, HRH Group

10/10 Excellent

Nigel

Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your perfect score rating! We hope to see you again soon. Best wishes, HRH Group

8/10 Bien

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Hotel was really nice, great location, room was big and the artwork in the corridors were stunning. However, Could not connect to the WI-FI at all and the hot water was luke warm.
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and high score rating. We are delighted that you enjoyed your stay with us and we hope that you choose to book with us again soon. Best wishes, HRH Group

6/10 Satisfaisant

Ms C

Les points forts : Propreté, personnel et service, confort de la chambre
Harmonious Harrogate
Cleanliness was good and the hygiene staff helpful. The window in our room did not close properly so we had to put a towel across the gap. The heating in the room was good though. There is everything you need in a room. We stayed for 4 days but the receptionist never asked when leaving if we enjoyed our stay or if we had any problems. Parking we spent £6.50 for 24 hours in a multi storey 5 mins away (recommended by the hotel) and our car was safe. Across from the car park there is a nice homely pub called The Tap with many board games to try. We also loved Banyan a lovely big modern bar at the side of the hotel. 2 for 1 cocktails and the staff were fabulous. The blues bar across the road on a Sunday with live music was fab although not many tables. We went to Betty's tea room but not as I imagined and very expensive. I was a little disappointed. We found a lovely, quirky tea room in Knaseborough which is a lovely town with lovely views and 2 stops away on the train. The Lavender tea rooms food was great with big portions of home made cakes, soup , scones, sandwiches etc but service is a little slow so don't expect a quick service. The food was worth the wait. We also enjoyed the Alexandra bar which is huge but never ate there. We ate in Jinnah an Indian restaurant which was ok. The tapas restaurant Essence was fabulous but our favourite was Piccolino which was a little bit more expensive but the food was top class and the staff lovely.
Séjour de 4 nuits en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback. We are delighted that you enjoyed your stay in Harrogate and that you were able to explore so much! We hope that you choose to stay with us again and we look forward to welcoming you back. Best wishes, HRH Group

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your high score rating. We hope to see you again soon. Best wishes, HRH Group

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room, friendly staff great experience
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and perfect score rating! We are thrilled that you enjoyed your stay and we hope to welcome you back soon. Best wishes, HRH Group

6/10 Satisfaisant

Denise

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your score rating. We hope to see you again soon. Best wishes, HRH Group

10/10 Excellent

Sue

Séjour de 1 nuit en février 2024
Réponse de HRH Group le 21 mars 2024
Thank you for your perfect score rating. We hope to see you again soon. Best wishes, The Yorkshire Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your perfect score rating. We hope to see you again soon. Best wishes, HRH Group

4/10 Médiocre

Pip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Lovely but far too warm
The hotel, rooms and restaurant are fab. The problem was the temperature in the room. Both radiators were on full when we arrived so we turned them off and opened the window which was quite restricted. It didn’t cool down and we asked for fans. These were in all night but it didn’t cool down. We had to prop the room door open to let the cooler air from the corridor into the room
Séjour de 2 nuits en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback. We have passed along your review to the relevant staff members. We hope this doesn't deter you from booking with us again. Best wishes, HRH Group

10/10 Excellent

Philip

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The reception staff were particularly friendly and welcoming as well as being efficient 👍
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and perfect score rating. We are delighted that you enjoyed your stay and your feedback has been passed along to our reception team! We hope to welcome you back soon. Best wishes, HRH Group

8/10 Bien

michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your high score rating. We hope to see you again soon. Best wishes, HRH Group

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleasant 2 night stay
Good location, friendly staff, comfortable room
Séjour de 2 nuits en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and high score rating. We are delighted you enjoyed your stay with us. We hope to welcome you back soon. Best wishes, HRH Group

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only issue was the dirt on the windows which spoilt the view of Harrogate, everything else was pretty near perfect, will stay again and recommend.
Séjour de 2 nuits en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and perfect high score rating. We are delighted that you enjoyed your stay with us. We hope to welcome you back soon. Best wishes, HRH Group

8/10 Bien

Lesley

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Couple’s overnight stay
Lovely hotel with friendly helpful staff. Room was far too hot so didn’t sleep well. Fan in the room but on full blast wasn’t very effective. Room needs aircon.
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and high score rating. All feedback has been passed along to the relevant members of staff. We hope this does not deter you from staying with us in the future and we will look forward to welcoming you back. Best wishes, HRH Group.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room friendly staff nice food
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and perfect score rating. We hope that you choose to stay with us in the future and we look forward to welcoming you back. Best wishes, HRH Group

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room friendly staff and nice food
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and perfect score rating. We hope that you choose to book with us again and we look forward to welcoming you back. Best wishes, HRH Group

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your high score rating. We hope to see you again soon. Best wishes, HRH Group

8/10 Bien

Barry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your high score rating. We hope to see you again soon. Best wishes, HRH Group

8/10 Bien

Mr David

Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your high score rating. We hope to welcome you back soon. Best wishes, HRH Group

2/10 Horrible

Robert

Top hotel lovely rooms good staff loveky breakfast will be back !!!
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for feedback. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back. Best wishes, HRH Group

8/10 Bien

Vaughan, Send

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel spoiled by a few small issues. Bedroom was warm and comfy but bathroom handle was loose. Breakfast was poor. Parking was good but not included in the room rate.
Séjour de 1 nuit en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your feedback and high score rating. We are delighted that you enjoyed your stay with us and we hope that you choose to book with us again. Best wishes, HRH Groups

10/10 Excellent

Ayleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de HRH Group le 6 mars 2024
Thank you for your perfect score rating. We hope to see you again soon. Best wishes, HRH Group

8/10 Bien

Kelsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de HRH Group le 6 mars 2024
Thank you for high score rating. We hope to see you again soon. Best wishes, HRH Group